Fast Growing Trees
reviews and complaints

DO NOT ORDER FROM THIS COMPANY...The first tree I bought arrived as a stick with no growth. I patiently waited for it to spring up and it never did. It took another month to get a replacement tree which I had to pay additional shipping for (jokes on me I guess). The second tree came wilted and didnt make it either. I emailed them again and they said:

"I am very sorry, but as per our 90-Day Replacement Guarantee and our Terms Of Service, we can only offer replacements one time. I am very sorry that your replacement tree did not make it. Thank you again for your business"

So I am out $45 dollars with a couple of sticks...dont waste your time or money here. Order from another cheaper, more reputable site that has a good refund policy.

I am not going to give up...I am going to talk to my credit card company about charging them back for all this mess.

I had to pay shipping for a replacement tree b/c the first one died...then the second one died and they said they will not refund or replace it again...

I spent $400.00 on trees.When they arrived my 2 privacy 5ft to 7ft hedges were barely twigs.No growth or greenery at all.
I could have picked up better quality in the state forest.
Worst purchases in my life from the internet.

Buyer be ware.
Customer servive wants a 25% re stocking fee and were argumentative and unreasonable.

I PURCHASED A HERITAGE RIVER BIRCH TREE FROM FASTGROWINGTRESS.COM. I paid a total of $152.04 (thats 129.95 for the tree plus $22.09 shipping). The tree arrived with dry crisp leaves and almost no roots attatched. The tree has never revived and 3/4 of the tree is now dead. After over 2 months one leaf appeared towards the bottom. They have a 90 day return policy. I was told I cant return the tree if any part of the tree is still alive. I paid over $150.00 for this tree and cannot get my money back. I bought the largest tree they offered and then had to cut 3/4 of it off because it was dead. ***I search for info on this company before I purchased and did not find any complaints. I really wish I found this web site before I bought the tree.****
The customer service people are nasty to deal with and they basically laugh in your face and tell you "you agreed to our terms". FastGrowingTrees.com took my money and laughed all the way to the bank.
FastGrowingTrees.com sent me a dried up twig with almost no roots attached. Do not be mislead by the advertised height of the "tree". Yes it will technically reach the advertised height but it is more like a twig with even smaller twigs growing off of it.
BELOW ARE CUSTOMER SERVICE RESPONSES I HAVE RECEIVED FOR FASTGROWINGTREES.COM:

"It is difficult to say for sure without actually seeing the tree. Do you have access to a digital camera? If so, we’d be happy to take a look at the tree for you"

"I certainly am trying to help you and was not attempting to upset you in any way. However, trying to assess whether or not a tree has died without being able to see it is a bit like a doctor trying to diagnose an illness without meeting the patient."

"Our trees, like those of all internet-based nurseries, must be shipped to all parts of the country and upon arrival can look wilted and stressed – this can include dried & crispy leaves from shipping in a dark box across the country."

"We apologize that you are not satisfied with your purchase, however when the plant was purchased you agreed to the Terms of Service."

I have never been lied to this degree. They stole my money. I bought an expensive small citrus tree and they sent me a wilting twig without a root ball.

Yea, sad to say I totally agree with the complaints posted here. Please heed the warnings and go with a company like HD or Lowes where they guarantee for a year. I purchased $120 worth in trees including 4 thula Green Giants, 1 Royal Empress (the wonder growing tree, so they claim, it cannot die). Needless to say they all died except for one thula which is on life support and has lost all of its leaves. Great looking stick for the money. Terrible replacement/guarantee policy. Bottom line: buy bigger trees for less and with a better return policy somewhere else.

Apparently some current owner put up that post, I can't imagine anyone working there receiving all these complaints would ever post that. Here is another in that 5% this company is crooked and a total SCAM KEEP YOUR MONEY and go to LOWES!

Thank you all for the info, I almost bought a tree for my grandma, i think i will look other places!

Last year I purchased 4 purple empress trees, when they arrived they were all different sizes. I followed their instructions exactly. I have been gardening for years and have a very green thumb. I was appalled as I watched each tree die. I tried to contact the company but my only response was that my 60 day warantee had expired. Even Home Depot gives a years guarantee on all their garden plants and trees. Skip it, never again

The tree they sent me was DOA, no response from customer service, and no replacement.

Thank you, Leslie. I sat down to purchase a tree from this company when I accidentally came across this website. Your complaint and the one aboe from Jenee were extremely helpful. I'll buy locally.