FastFloors
reviews and complaints

Ordered 20 boxes of above product on February 17, 2022. We received,an email at 9:30am on Wednesday, February 23, 2022 that the product will be delivered to us very soon. We were unavailable to read the email at that time. At 12:00pm the delivery driver called and said he would be here in less than an hour. No advance notice for us to be available and prepare for this delivery. Upon delivery there were several boxes damaged. Delivery driver refused to let us note this on delivery receipt, so we called the number we were instructed to call to your company while driver was still here. He still refused, dropped the pallets of flooring boxes and drove away, after we took photos of the damaged boxes. Upon opening boxes, we found the product to have serious manufactured defects, very poor quality and not acceptable or usable. In past years, we have purchased and used this exact same product from a large distributor and were told this product was the identical item number. The product we received has cracked boards, tongues missing, no beveled edges on female ends, very poor quality on finish and poor wood quality. Totally unsatisfactory.

I requested a quote online from fastfloors.com and received a call back from a salesman. We discussed a price and I told him I would give him an answer in the morning. The next morning I received an email from the Sales Director (see attached) saying he could give me a better deal. I responded asking what he could do and I got a message back from the original sales guy saying:

Hi Doug,

I was under the impression you were going call me this morning to place the order.

You mentioned about talking to the partner? Unfortunately, the company does not have any more money to give you.

Best Regards,
Jason Jensen
Sales Consultant
[protected] ext 7154
Direct: [protected]

I responded that his Director said he could do better and then I got this:

You told me yesterday that you were buying this morning. You did not. I closed your account and auto email was sent out from the GM desk.
The ship has sailed. (see attached)

That ship has sunk. I will never purchase from them.

ALSO: Note that the e-mails come from catalfamogallery.com I wouldn't trust them either.
Photo of Fast Floors - Highlands Ranch, CO, United States
Photo of Fast Floors - Highlands Ranch, CO, United States

This product has 3 different width planks. Each plank has 5 different patterns so that the floor repeat would be less noticeable. I bought 81 boxes of flooring or about 1900 sq ft. After opening 7 boxes and sorting different patterns, I realized I only had 2 different patterns of each board width. I began digging through both pallets to select random boxes. After opening 7 more boxes, I still had only 2 patterns per board width. This would mean every single row of boards in all 3 widths would have every other board exactly the same. Fastloors claims that Mannington will not replace the floor, but will allow a return if I pay for shipping and eat the cost of the original shipping. I have tried numerous times to get a response from fastfloors to arrange the shipping back to Mannington and they have not responded. I bought this product from fastfloors not Mannington and wouldn't know where to start to send this back.
Michael Camp
[protected]@gmail.com
customer #451114

Received wrong color after giving them the item number on back of flooring had
Not interested in trying to fix the problem.
Could not talk to a manager or supervisor.
Acted not interested after the sale. Would not recommend...
Said to put in claim then never hear again.
Would expect more support from a reputable company. At least trying to work out a resolution of someme type.
Felt internet buying was the wrong thing to do even if local was going to cost more...

Fast Floors policy is to pay in advance. AFTER paying and the shipment is on the way, they alert you that you have 15 minutes to inspect the shipment for damage.
Well, the shipment arrived and we met the shipper at our dock. We requested the shipper wait while we inspected the pallet and he refused. We noted it on the bill of lading. Within 15 minutes we uploaded video and pictures to Fast Floors of the damage AS WE WERE UNPACKING THE PRODUCT.
Almost every piece was broken, all in the same location and it was poorly packed for being shipped halfway across the country. Even after calling and emailing several people at Fast Floors, we did not receive a response for more than one week, only to hear they were denying our claim because the damage was not noted on the bill of lading.
Who does business this way, always blaming others for their mistakes (poor packaging, poor customer service)?
Answer: Fast Floors. Bad customer service always loses - Stay away!

You will have a hard time with them if you need a refund. You see, it will be hard to get your money back, even if they were the ones to blame. I can't stand when someone does their job very poor and that's why I asked them either to change everything or to refund. They refused to do anything at all and started ignoring me.
I know that some people are very satisfied how these guys did their job. Well, I wasn't, it happens. Plus, their attitude shows me that next time I will have to choose a more reputable company.

Stay away from FastFloors.com (also associated with catalfamogallery.com)!
My wife and I spent over $1100.00 on hardwood flooring that not only took 3 times as long to get delivered but also was all damaged.
I was entitled to a special mail-in rebate offer that I didn't receive because they said I did not send in on time, had to include a copy of the shipping invoice that came in withe the shipment over a month late. Save your money and headaches - buy from your local retailer or at least not the above companies.

After almost two months of waiting - and being promised that my tile order was "on the way" - I have been informed that the my tiles cannot be located - and my order was summarily cancelled. Bear in mind that my credit card was charged at the time of order - and that I was told last week that my order was actually on the loading dock - an obvious lie.

UNBELIEVABLE. STAY AWAY

On 6/28/2011, I placed an tile order with fastfloors.com. Before placing the order, the company assured me that the manufacturer had plenty of stock and they should get the item in 2-3 weeks. After I place the order, I'm told that this is a special order; they charged my credit card in full with a no-return, no-cancellation policy. Four weeks after that and I received no updates. I followed up with the customer rep and she said that the tiles were supposed to have arrived that week but they were not on the truck that they were supposed to be on (?!) and that it should arrive to them next week. Another week passes and still no updates until I follow up with her again; I call again and all she said was that she would contact me when she hears from the warehouse. I asked for a direct extension where I could reach her and she told me that she is "putting out fires all day" and that the best way to reach her is through the 800 number. I asked what specifically she would do to expedite getting the order to me once they have received it, and she did not give me any information. I follow up again the following week. This time I'm told that there has been a delay with the transfer truck and they have no clue whether the tiles are at the warehouse. I am in my 7th week of waiting and I still don't have my tiles. I keep following up and get the same canned answer. A search of online reviews of the company indicates indicate similar bad experiences, many angry customers, repeated delays and excuses, and appalling business practices and customer care. I wish I had read the reviews before placing my order. The tiles were the first thing I ordered for my renovations and the last thing to arrive; it has really delayed our renovation. I live in a co-op in New York and delays in my renovation schedule could result in fines from the co-op. If I had known that this would be the outcome, I would NOT have ordered tiles from them. I totally regret it. The lower prices are not worth the stress and anxiety that this has caused. I have been patient and have given the order its due time. Now I feel sick to my stomach that I have been strung along by this company. Even if I were to place the tile order with another company, it will be so late in the process that I will be going over my renovation schedule. Now I feel helpless and held hostage by this situation. I just want to know what's going on and to have my tiles shipped to me right away with no more delays and no more excuses.

I ordered wood flooring from Fast Floors. while the salesperson was very helpful, the customer service stopped there. When my flooring contractor started to lay the floor he noriced that each box was an assorted mix of boards that were cupped and the random lengths were more than random. There are normally 4 differant random sizes. With this shipment there were so many differant lenghts, that you could not even duplicate the same length with many of the sizes. We installed the flooring in one of the rooms and my contracter refused to install it in the other rooms cause the material was so cupped and he said it was like they packaged all their retrn or seconds and shipped them to me. I filed a claim with Fast Floors to replace the 8 boxes of bad wood that I ahve left. After 2 months they said the manufaxture denied the claim saying it is within their normal spec. How can obviously cupped boards be within the manufactures specs. Give me a break. I really doubt they even sent the board samples to the manufacture. Then to top it all off, I sent in my rebate form, invoice and delivery receipt. on Sept. 6th. It had to be postmarked by Sept. 30th. On Dec. 1 I had not recd. any word from Fast Floors regarding my rebate. So when I inquired they said they recd. the rebate form but not the delivery receipt or invoice. This is a complete lie. everything was mailed together. If it was separated, it was on their end. I then emailed then a copy of the forms they calimed to be missing and was told it was too late, that it had to be postmarked by Sept. 30th. Which it originally was. Bottom line is that at this point I have recd. nothing but the run around. Defective material that they do not stand behind and no rebate as promised. I ahve emailed repeatedly to speak with a supervisor and cannot get ahold of anyone. I believe this company to be a complete faud. BEWARE!

I read the complaint listed for fastfloors.com and it made me nervous. When I use a website for high dollar construction materials, bad reviews ares concerning. I am happy to report that I am entirely satisfied with the purchase, inc follow through, delivery and the quality of the product. The sales rep was professional and helpful. I would rate the experience as 9 out of 10. Quotes for local tile vendors for the same product were double the cost, even with the added shipping expense. I will happily use fastfloors.com in the future.

I tried to post this but your site required the business address and I could not locate it on their site, fastfloors.com

I was shopping for Daltile Cristallo perennial accent tiles and found them at south cypress floors for $17.38 each.? I asked fastfloors.com to give me their 110% price match guarantee on the product.? The order seemed to go through but then I had a message on my voice mail telling me there was a problem.? I called and was told a member of management would get in touch with me.? Three days passed without a word.? I called back and was told they had checked with south cypress floors and the price was $18.60 each.? I told them I had a copy of the published price of $17.38 from south cypress floors.? They said if I faxed that to them, they would honor it.? I faxed it immediately.? About an hour later, I got an e-mail from them stating that my order had been canceled and all my information deleted from their system.? They said they were sorry they could not honor the price match, without giving a reason why.? They did not even offer to match the $18.60 which they said south cypress quoted to them.? I hope customers will steer clear of this company.? They don't do what they claim.

Kimberly Nifong, MD

The site advertises a 110% price match guarantee. I found a price at south cypress floors in Florida for $17.38. I ordered the tile from fastfloors.com to take advantage of their price match guarantee. The next day I had a voicemail telling me they needed to speak to me. I called and was told there was a problem with the price match and a member of management would call me that same day. The third day after this, no one had called so I called back and was told that when they contacted south cypress floors the price was quoted at $18.60. I offered to fax a copy of the ad from South Cypress with a price of $17.38. The fastfloors representative told me if I did that, they would process my order. I immediately faxed the copy. Half an hour later, I received an e-mail stating that they could not honor the price match guarantee and giving a very vague list of potential reasons why, none of which applied. They actually insinuated that south cypress floors is not a qualified dealer and this is why they could not honor the price match. They said my order and all information pertaining to it was being deleted from their system. I know I don't want to do business with a company who doesn't stand by their own advertising claims. Neither should you!