Menu
CB Garden and Pond Fast Growing Trees 4475 Morris Park Dr, Mint Hill, NC, 28227, US
Fast Growing Trees company logo
Fast Growing Trees
reviews & complaints
Fast Growing Trees company logo

Fast Growing Trees

4475 Morris Park Dr, Mint Hill, NC, 28227, US
Learn how the rating is calculated
3 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
12:00 pm - 11:30 pm
Tue
12:00 pm - 11:30 pm
Wed
12:00 pm - 11:30 pm
Thu
12:00 pm - 11:30 pm
Fri
12:00 pm - 11:30 pm
Sat
12:00 pm - 11:30 pm
Sun
12:00 pm - 11:30 pm
ComplaintsBoard
J
4:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fast Growing Trees - Rip-off

I have a huge problem with the quality of the trees that were delivered to my home. For the prices I paid, I expected to receive trees that were at the same age and size as the ones offered in a local Lowes or Home Depot. I understand that shipping causes stress to the trees- however the trunk width and short heights are not affected by shipping. They do not take returns, and only refund some store credit if they determine that tree died. This is the biggest rip-off of a company. DO NOT WASTE YOUR MONEY AT www.fast-growing-trees.com or www.brighterblooms.com (they are the same company).

Read full review of Fast Growing Trees and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Sharon Ford
, US
May 13, 2023 9:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was going to order 2 trees, but considering the comments, I won't waste my money.

W
W
Womanizer
, US
Jan 07, 2011 12:56 am EST

Sadly, you are not the only one, check:

http://www.poloniainfo.com/fast-growing-trees-scam.html

S
S
Sal Ladda
Plainview, US
Oct 25, 2010 3:57 pm EDT

I had the same experience, I am sorry I did not come here first to check them out. In my opinion they are one of the most unethical companies I have ever dealt with.

ComplaintsBoard
C
12:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fast Growing Trees - Poor quality product

I purchased two hybrid poplar saplings to avoid having to rent/borrow a truck to get them from a local nursery. Both trees are over five feet tall, but they're also both less than 2 inches in diameter and each tree has less than a dozen leaves. The leaves they do have are mostly yellow/brown and full of holes from bugs. Neither tree can stand straight and one is bowed over so bad that I have to tie it back just to keep the tip from touching the ground. It cost $75 each for these trees and the odds either of them are going to survive looks extremely slim.

Read full review of Fast Growing Trees and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
T
T
tl6868
Longmont, US
Mar 09, 2012 6:20 pm EST

Consider yourself lucky. I planted two of these trees in 1998. They are now very tall, however, the root system is so shallow there are suckers that come up all over my lawn. They've killed off perennials around the trees, including two nice lilacs. The roots have also broken two fence posts. I wish I had never planted them. Now it's going to cost me thousands to have them removed.

J
J
Jenny34
, US
Dec 22, 2010 4:53 pm EST

$75 for this plant? They also did the same trick here: http://www.poloniainfo.com/fast-growing-trees-scam.html

ComplaintsBoard
F
4:39 pm EDT

Fast Growing Trees - False Advertising

I ordered 5 hybrid poplar trees from this company. They advertise them as 3 to 5 feet tall. None of the trees were even 3 feet tall. One was 28 inches. In circumference, they were less than the size of a pencil. They looked like twigs with a couple leaves on them. The way they were shipped was they were tossed in cardboard boxes with no anchoring at all. They apparently bounced around in the boxes during shipment. 3 of them arrived broken. I called the company. They told me to send them photo's of the broken trees. I did. They then decided that only 2 of them were broken so they offered to send me 2 replacement trees. I told them I didn't want any of them because NONE of them were 3 to 5 feet tall as advertised on their website. They then wanted more photo's showing the trees next to a measuring tape. I sent those. In that photo, you can clearly see the trees are NOT 3 feet tall, let alone 3 to 5 feet. I asked if they even had trees that were 3 to 5 feet and if they didn't, please refund my money. They advised they have a NO REFUND POLICY. I pointed out that under Federal Trade Commission rules, if they can't ship me what they advertised, they have to refund my money and since they obviously didn't have trees that were 3 to 5 feet tall, I wanted a full refund. After not hearing from them for several more days, I sent them another e-mail and advised that I had filed a complaint with the North Carolina Attorney General's office, Consumer Protection Department. I also filed a complaint with the BBB. I got an e-mail back stating they were refunding my money, which they did do.

Today, I received a copy of the letter they sent to the NC Attorney General's office in response to my complaint to the Consumer Protection Department. It is so incredibly full of lies, it isn't even funny. Lie # 1, they said only 2 of the trees were damaged as a result of FedEx shipping. Not true. 3 of them were damaged. And they weren't damaged as a result of FedEx. They were damaged because they were packed so poorly. Lie # 2, she said that I refused any free replacements. Not true. I refused 2 replacement trees. I wanted all 5 trees replaced with 3 to 5 foot trees, which is what they advertised. Lie # 3, She said all of the trees were "well over 3 feet tall. Not true. One of them is 28 inches. None of them are 3 feet. Lie # 4. She said they offered me a discount to make me happy. They NEVER offered me any discount at all. Lie # 5, She said I refused to return the trees to them. Not true. I have the e-mail where I asked them to advise me when FedEx would be picking them up so I could repack them. I never heard from them.

Since I got a refund, I would have let this drop until these idiots wrote to the Atty General's office with this letter full of lies. I've now written back to the Atty General's office pointing out every single lie and requested that this company be investigated for false advertising and deceptive trade practices.

Bottom line, don't order from this company. You won't get what you think you're going to get from the ads they have on their website. Not to mention, what they charged me for these twigs with leaves was absurd. $29.95 and I swear, it looks like they cut some thin branches off a real tree and stuck them in a pot or something.

Read full review of Fast Growing Trees and 33 comments
Hide full review
33 comments
Add a comment
Z
Z
ZJM
, US
Jul 05, 2016 5:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I wish I saw this before I bought mine...

G
G
GJD010101
Evansville, US
Jun 07, 2011 2:45 pm EDT

Wish I found this website before I ordered. Save your money! Go somewhere else.
I ordered my Maple with a 2-3 week delivery date. After 3 weeks with no tree and no update I called the 800 number. The 800 number advises to submit questions online. I did and got no reponse. So I called and got in line, long line that day as there were 10 complainers ahead of me. I finally got through and was told that the tree was just shipped to the NC site from there TN farm and it would come to me in 7-10 days because it need to get another few inches to meet the 5 feet requirement. Now what is that. Just let that sink in for a moment.. So I waited another 2 weeks with nothing coming. So I called again and was told it would be shipped in another 7 days. Finally 10 days later it came. No shipping confirmation as promined. When the box was opened, remember what I saide earlier, about it needing to grow another couple inches, I don't know what kind of growing seasons you all have down there, but that thing hasn't seen a shoot this year. The roots were DRY! they were wrapped in a plastic bag with no peat or spagnum to help hold SOME moisture on tose roots. That is poor nursery practice! I am not optimistic about this thing but I will baby it to try and get it to come out. Oh and the 3 free strawberry plants, ha, they didn't deliver on that either... instead I got a 15 dollar coupon because they ran out of strawberries, and the coupon could be used for my next purshase. That won'y be happening. Gotta go, heading to the BBB website.

K
K
Ken Windu
Florham Park, US
Jul 02, 2012 6:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've learned my lesson. Paid more than 100$ for a supposedly 4-6ft crape myrtle.from fastgrowingtree.com and got a little twig no more than 3.5 ft long. For the same price, I would have gotten a full grown tree at a local nursery. I planted the twig anyway figuring that there was little chance of getting my money back without a lot of hassle. Four months later, the twig now has a few leaves but fast growing it is not!

Never ever again buying anything from fastgrowingtree.com!

A
A
angrygardner
montgomery, US
May 08, 2012 2:45 am EDT

I ordered an apple tree, received an apple stick. It was an overgrown sapling at best. Certainly not worth the $75 they charged. The top was broken and wilted and the main leader stem was completely pruned off. they told me to send it back (on my 3rd request for replacement.) Supervisor never called me back. Told them I wasn't going to waste any more money shipping this stick across the country. Stopped payment on my credit card. DO NOT BUY FROM FAST GROWING TREES. GO TO YOUR LOCAL NURSERY AND SAVE YOURSELF A MASSIVE HEADACHE. THIS PLACE SUCKS.

S
S
StaceyJ
Raynham, US
May 06, 2012 6:20 am EDT

I am also disappointed in my purchases from fast-growing trees. My first was with the Norway Spruce trees that they shipped, the ad shows this big ful spruce trees and they ship you twigs; which died after being planted. My mother purchased trees for me to help create a privacy fence. It was a total of 7 willow hybrid trees that are advertised as being 5-7 feet tall. Well we received 5ft tall twigs; some without any leaves on them. We wish we had seen these reviews before purchasing anything from this company that ships twigs for high prices. Our Leyland Cypress trees are now dying as well; we planted those in the fall with planty of protection and mulch but the leaves are now turning brown and drying out like the Norway Spruces.

H
H
heather in PNW
Olympia, US
Aug 20, 2011 1:30 am EDT

I completely agree with Kevin in NM. My order was half fine, half terrible, the customer service is the worst I've ever experienced, a bad-faith company ended up with some of my money they don't deserve, and I could have avoided the entire ordeal by not buying plants on-line in the first place. I ordered two plants: the ficus arrived in good shape, and the size was as advertised; the rhododendron arrived dead. I have many rhodies, know a dead rhody when I see one, know how to revive almost dead rhodies, know how to prep soil and give a good watering regimen in the dry Summers here. Fastgrowingtrees will not replace my plant, nor give me a refund. First they said: it's been over-watered (with ten leaves on the thing when it arrived, total), then they said: wait 2 - 3 weeks to see if it comes back. Then they said (after 3 weeks): we can't see the photo you are now attaching, we can't do anything. So this ugly dead thing has been in my landscape for 3+ weeks because I kept thinking they would honor their word. Nope. They win. They are con artists. Don't order from them.

C
C
CHRIS WHARRY
, US
Jun 10, 2011 8:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a Meyer Lemon Tree for Mothers day. When I opened the box the tree was recieved in, I found the tree with withered leaves and a dry root ball. I planted the tree and watered it thinking that all it needed was a little TLC. I went to the website where it said to do a scratch test to see if the stem was still green and it was. The tree began to loose its leaves on day 5. I the customer service rep who told me to just continue to water it and it would perk up and buds would begin to form in the next two to three weeks. I called Fast Grwoing trees 3 weeks later to tell them the tree was pretty much dead and I wanted a replacement. I was told by the rep that because I hadn't called in the first 48 hrs that I would not recieve a 100% credit and they issued no refunds. I was told that if I submitted the replacement tree application that within 2 weeks someone would make a decision on whether they would issue a 75% voucher but that I the customer would have to pay shipping costs on the replacement tree. I spoke with Allison the customer service manager who stated that is their policy. Nowhere on their website does it indicate that you must call within 48 hrs, to recieve a 100% replacement. Fast Growing Trees misrepresents their policies. I found their customer service reps to be rude and Fast Growing Trees to be involved in deceptive practices. DO NOT BUY ANYTHING FROM THIS COMPANY. BELOW ARE PICS OF THE TREE I RECIEVED 2 DAYS AFTER RECIEVING.

G
G
G. Heaney
Mahwah, US
May 27, 2011 3:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also got a willow tree and the trunk is about the size of a pencil. Maybe it will survive but this nursey doesn't seem to care about what kind of shape their things are in. I just had to add this to my previous comment.

Don't give them a chance to take advantage of you. Just don't order anything from them because they won't refund your money and if you decide to return something not up to par, they take a 25% restocking fee (when you had no part in the problem) and make you pay to ship it back to them.

G
G
G. Heaney
Mahwah, US
May 26, 2011 3:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told they sent me a hydranagea that was water damaged on the leaves by the excessive rain. If this is so, why wouldn't they mention on the website that their stock had water damage to give the consumer a chance to not deal with caring for a stressed plant. This is clearly deceptive advertising on their part if they know that and don't mention it on their website. They refuse to replace this because it is a "live plant" and should come back in 2-3 weeks. I would never, never do business with them again. Buyer Beware!

S
S
SpiderX
Saint Petersburg, US
May 19, 2011 4:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

THANK YOU, THANK YOU, THANK YOU! Soooooooooo much for posting your comments/complaints. I was browsing for a promo code and came across this website. I immediately deleted my order and hopefully I will be able to find a Little Gem in my local nursery; I live in St Pete FL, so I hope it wont be hard.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.