Fast Debt Solutions / POOR CUSTOMER SERVICE, EVEN WORSE MANGEMENT THAT HIRE THIEVES
I'm a client of Fast Debt Solutions and it has been far from a good experience. Not only have a paid a large amount in fees but I have received horrible customer service. I have reached voice mails more than I have reached a human voice. The turnover must be astronomical because every time I call I'm told a new person will be handling my account.
Now, this company has violated my trust completely. An employee called me and requested that I wire him $8, 500.00 to him so he can pay 2 creditors. The settlement offers were good so yes I did what he said. I wired the amount he requested and called him back to confirm that the amount has been sent. Unfortunately, he pocketed the funds and did NOT pay my 2 creditors.
The local authorities were apparently called but no charges were filed. I was told that the thief was fired and I would receive my money back. I was told by management that I could not press charges against the company because the company did not steal from me. I could however file charges against the employee because he is the one that stole.
They did refund my money in monthly installments but I did not appreciate how I was treated. I was also told not to ever wire funds to an employee like I should have known better. Should I not trust an employee of this company? I pay them huge fees every month to tell me what I need to do right?
I asked a manager if a background check is part of the process when hiring someone who handles a customers money. The manager said "No, a background check was not done". I feel the hiring manager who hired this thief should have also been fired.
I was also told that I was not the only customer that this employee stole from.
My online research shows that U.S. Debt settlement purchased Fast Debt Solutions and also American Debt Control and now recently RAM Financial. These four companies are operating out of Grapevine, Tx and all have the same employees. I asked to speak to Michael Mann who is the CEO of these four companies. I wanted to let him know the stress this has caused me and also let him know the time I spent worrying about the return of my money. He did not accept my call.
If you are looking for a debt settlement company to help you, please avoid the above four companies. All you will receive is grief.