Fashionphile
reviews and complaints

Imagine stepping into a world where luxury meets authenticity, where every purchase is a treasure waiting to be discovered. Fashionphile is not just a marketplace; it's an experience that surpasses expectations. From the moment I laid eyes on my purchase, I knew I had found a gem. The attention to detail, the quality of the item, and the seamless delivery process all spoke volumes about the dedication of Fashionphile to provide a top-notch service. It's not just about buying a product; it's about indulging in a luxurious journey that leaves you wanting more. Fashionphile has set the bar high for what a luxury shopping experience should be, and they have exceeded it with flying colors. If you're seeking elegance, authenticity, and a touch of opulence, look no further than Fashionphile. Your next extraordinary find awaits you here.

Loved everything about my purchase. I caught a discount code, and was able to pay for my gucci belt in increments which made it attainable. My belt was delivered within 3 days which was impressive. When I opened the box everything had my smiling from ear to ear. From the confetti detail, the box for my item instead of just sending the belt in a dust bag alone was all impressive. I thoroughly enjoyed how they even put tags on my belt because it made it feel like i bought a brand new belt rather than preowned. The belt was in meticulous condition also. I am pleased above and beyond. Im officially a fashionphile fan!

Great customer service. Client service rep was very helpful on the phone when I called to ask a question about the item I wanted to purchase. Shipping was fast and the packaging was beautiful--like something out of Sex and the City. I have shopped with Fashionphile for years, but I used to walk into the Beverly Hills location on Wilshire Blvd, before Carlsbad and NJ warehouses were open. The prices have increased significantly, for what seem to be harder worn goods, but the demand for vintage/used luxury accessories has increased over the past decade as well. Overall, I love the new CHANEL tote, and I will be purchasing from the Fashionphile site again soon!

A 1994 LV Keepall 55 Bandouliere was my first purchase from FASHIONPHILE.
The online pictures showed it to be in exceptional condition for its age and with a 30 day return window I figured it was worth taking a chance on a pre-loved bag (I'd only ever bought new) It arrived in just a few days and upon opening I could not believe my eyes - it was near perfect. I mean of course you could tell it had been used (um hello 1994) but it was in better condition than I could have imagined. I am so thrilled with my purchase and the amount of money I saved vs buying new. In fact, my new favorite past time is stalking the "new arrivals" so I can fall in love and buy again

I always check out this site first to satisfy my hunger for designer bags. They are authentic and the prices are competitive. Mainly, you can put things on reserve and give yourself a few paychecks to complete your purchase, but most important to me you can return a bag for a refund. The site I used to give my business to, TRR, doesn't allow returns on any bags. You can measure and think of how and where you'll use it, but I feel you need to see something that's an investment piece in person before making 100% commitment. I also love that when you open the box, the packaging is like receiving a beautiful gift!

Knowledgeable, professional, and nice. They want their customers to be happy

Just received my Loewe Puzzle bag in tan and... I'm speechless! I've wanted this bag for years and finally bit the bullet. It's definitely an investment, but one that will pay in dividends years to come. It arrived beautifully packaged and wrapped - all the care in the world taken to make this purchase feel as special as possible. I will also say, in comparison to other resale sites where they just chuck your purchase in a crappy little dustbag and dump it in a box, Fashionphile took such care through the entire process. WOW. Customer for life! And not only that, but the bag itself is virtually brand new and I saved hundreds off the retail price. AND it's a sustainable way to shop! What's not to love?!

The site is always easy to access and search. Found what I wanted and watched it for a few weeks and when I found the price was right, I purchased it! It was such amazingly quick shipping and arrived within less than a week coming from CA to Toronto, Canada. So impressed during these times too. Payment for duties is easy as well as I get notified through text/email and pay online. I always pre-calculate the amount before buying to know I am actually making a savings vs buying brand new. Never had an issue and packing is always substantial to make sure delivery is smooth and unharmed to the items. Tracking is always on time as well. Would definitely recommend Fashionphile as they have the largest selection with great savings, for the most part.

AMAZING! I found your site by mistake looking for pics on a burberry i was looking to buy on mercari. I was SO, SO, SO HAPPY to see your bags available, the rating system, photos and most important THE LAYAWAY OPTION! Your prices are incredibly affordable. I have spent tens of thousands of dollars on mercari, i can provide my buys if you need! After finding you I will never look on Mercari again! Never! I have never liked poshmark as a buyer and especially a seller. Poshmark is overpriced, weird and cult like. I do NOT like how weird the live shows are like a popularity contest. One seller Justin Elliot Luxury Live is AWFUL. He has live " sale auction shows " and sits at an alleged 4 star restaurant and is live eating steak and drinking martinis. He has 100 women in the show professing their love for him like he is famous. He has the same few clients spending thousands of dollars. Weird, I don't like it, because the people in his show are weird with no life of their own. The seller Justin, is ruthless and takes full advantage of this because he takes in the thousands of dollars! Mercari is awful because there is no trust and they have an incompetent staff. Mercari has TOO MANY COUNTERFEIT Tiffany and Co, David Yurman and Burberry. I have been victimized twice. Sold counterfeit stamped Tiffany and David Yurman. I am so happy to find your site! Instant trust! I absolutely wish I found you sooner!

My sister buys from Fashionphile and recommend that I check it out. I love that I was able to reserve my dream purse and make payments on it. My purse came in such a beautiful box and dust bag. I can't wait to buy from here again. I am very happy with my purchase, the purse was exactly how it was described on the website.

This is my third purchase from Fashionphile. I love purchasing handbags from this site. Descriptions are very helpful and accurate in my experience. I love the way they package the items too. I am equally excited receiving a bag from Fashionphile as I am from any other luxury retailer. They make buying used a luxury experience.

I purchased a rare small leather good item from Fashionphile and had an overall great experience. I did my research on the item, read the description on multiple different options which resulted in me picking the item I purchased. I just got it delivered today and it’s exactly as described and pictured. Will definitely purchase from them again

Great overall shopping experience and *** Fashionpile.com provides the consumer to be able to shop and purchase high end fashion and accessories on your terms! Happy with my *** Marmont pump with crystals! I definitely will be returning soon! Already in the process of putting my cart together as we speak! Thank you, Fashionpile.com

I have been buying and selling with *** for 2 years and always have a great experience. The purchased items are always in better condition than described, the purchase process is easy, and the selling process is easy. Nice alternative for purchasing a discontinued item or when I don't want to directly support a fashion house with a poor attitude. "

I feel like I got what I paid for and what I expected. The descriptions were accurate for both items. My only minor disappointment is that I rec’d a UPS delivery notification “ your item is arriving tomorrow” then tomorrow came and I got another update that the item would be shipped tomorrow. They still came pretty quickly- only a minor annoyance. Overall I feel I got a good value for a couple pre-appreciated items

I am a long standing client here. I have bought several types of items from Fashionphile and I have been in love with each one. I recommend for anyone buying or selling luxury items is to READ every detail this way you have a full understanding of what you are getting into. When I see an item I like I fully inspect every part I can to ensure authenticity and wear/ tear. I do the home work to know I’m getting what I want. I hope this advice helps.

The service was exceptional. My delivery was prompt and secure. I was happy that I needed to sign for the delivery. The bag was gorgeous as described! The only thing was that there was a slight order to the bag. Kind of like the smell left in your clothing after cooking. But I'm sure after airing it out it will be fine. I'm also pleased that the pricing and product quality on the FASHIONPHILE site is exceptional in comparison to other sites. Very happy customer!

This is my second order from Fashionphile. This is also the second time Ive been extremely pleased with the condition as well as the presentation of my purchase. My most recent purchase was a pair of *** earrings. They came in perfect condition and Im very pleased. I have also sold back a Louis *** bag through the Fashionphile buyback program and that was a quick and easy transaction. This is the only resale site that I trust for luxury goods.

This was my 1st time ordering from Fashionphile. I used the Fashionphiles Reserve Payment Program. The ease of this will have me coming back for more purchases. I posted a down payment & then had 60 days to make complete payment. This is great bc you dont have to worry about a credit check like those other companies. I ordered a *** Bloom mini pocketbook. They even gave me a 10% off coupon after seeing it in my cart overnight. Once I paid in full I received it on my doorstep within 3 days. It was well wrapped with original dust bag & *** box as well as a Fashionphile dust bag. They included a Fashionphile calendar with my purchase. The bag was in excellent condition as advertised. 5? ?

I just read all the awful reviews and all I can say is I’ve had nothing but great experiences from Fashionphile. Out of all the online luxury resale boutiques they have the best prices in my opinion and offer reserve/layaway. Obviously if you sell to them they aren’t going to give you as much as you could get by selling it yourself on another site. They have to make a profit off it too since they are providing a service. I find their product descriptions are accurate - zoom in on the pics! And ask them questions! I wanted to purchase a LV bag that was missing the key and they provided the lock number so I could make sure I was able to get a replacement key. Overall they will continue to be my top choice when purchasing luxury items.

I was happy with the purse. It was in great shape and I felt I got a great deal. My only issue is that I live in *** and the method of shipment is only through *** That part was horrible. I knew there would be duties to be paid but *** made such and issue, like this had never been done before. After at least 6 phone calls from them and me telling them to just give me the amount and I would pay it the purse was finally delivered 4 days late. To me it should be a simple process not an ordeal like it was. *** should take lessons from DHL - Send an invoice, once paid on-line the item is delivered - no issues. I wish I could have chosen a different mode of delivery. I was very happy with my purchase. I have purchased a few items from them over the last few years and have always been happy. But they should loose *** to deliver to ***!

I was looking to sell one my Louis Vuitton bags. After weighing my options I decided that Fashionphile's offer of $400 was the best way to go. While less than I could probably get by posting it on Posh or Ebay, I figured they would pay out faster with no work on my end. I read the disclaimer that they charged $75 to return an item if it was deemed to be a fake but confident in the authenticity of my bag, never gave it a second thought.
Well, I should have because I receive an email stating their authenticator found "inconsistencies" in the hardware, the offer to purchase was revoked, and if I wanted my Louis back I had to send $75. I asked for their authentication report or some other evidence showing to back up the findings.
Long story short, got my bag back, had it independently authenticated, sent that certification to Fashionphile, they refused to refund my $75 or give anything to back up their findings.
I find it suspicious that they refuse to give any backup for their authentication determinations and have no avenue to dispute the findings either. How many people don't pay $75 to have their item returned? Then these people get a free designer item they can turn around and sell for 100% profit.
Something is off here. Be Warned!

I purchased two luxury timepieces from Fashionphile, not realizing at the time they are not a reputable merchant also not an authorized dealer for this brand. Instead of two timepieces I received two seemingly random bluetooth speakers. I alerted merchant to this with photos immediately the morning of July 15, 2022. I did not receive any response until July 18, 2022 and the response was redundant, asked me for the info I had already provided. Thru my own efforts I disocvered the merchant did nothing with this 'claim' for an entire week, did not contact *** or take any action. A week later around July 22 another individual reported to fashionphile they had received my items and asked fashionphile if I had received theirs. Fashionphile blatantly lied to the other individual telling them I had not received their item presumably because they did not want to alert me to this, causing the other party to not want to participate. The other party later said they talked to a family lawyer and were keeping the merchandise according to FTC rules saying they can keep merchandise they did not request or order. The items I received were picked up by *** on July 22. *** initially told me they had my items and would give them to me, come to find out this was misinformation. *** eventually accepted responsibility and opened a claim but fashioinphile has refused to participate because they do not insure their shipments sufficiently. It was discovered Fashionphile also enters 1LB on all of their shipping labels regardless of the actual weight this to save on freight costs which is an unfair business practice and places *** claims at risk of being rejected. Fashionphile has fibbed, strung me along, made numerous false promises along the way and refuses to issue my refund even after their COO emailed me saying they would issue the refudn multiple times. There is nothing I could have done differently in this case and I am requesting a refund to my *** card.

I have started a sale on consignment with fashionphile, the item is a purse *** and I have submitted serveral images from every angle of the purse to fashionphile, to prove that the item for sale is on a perfect condition. Fashionphile agree to get it from me for $550, then I ship it to them through ***(fashionphile paying for the lable), carefully set the purse with some filler to makesure it will be safe in the box, and we put fragile sign on the box too. However, fashionphile sent it back to me, when I recieve it, the purse was broken into two pieces, the metal handbar disconnected from the purse. I called fashionphile, and they answered that when they open the box, they are already in two pieces,so they sent it back to me. But I am thinking that someone opened the shipment and broke it, then take some pictures(in attatchment) to avoid the responsibility, then send it back. The reason that I was thinking that way is:1. before I ship it to fashionphile, I upload pictures to them, to prove the purse was good before shipping 2. I made sure with *** to send it safely 3. If when they opened the box and the purse was in two pieces already, then they should not touch it anymore to avoid the responsibility, but on the picture that they provided to me, someone touches the handbar, and the purse was out of the shiping box.4. They cannot provid any video during openning the box, to prove it was broken into two pieces at the beginning. they only have the pictures, but that does not tell the truth.We hope BBB.org can help me to get this deal finished, I want fashionphile pay me the $550 for the purse, and I will ship it to them, or I want fashionphile $300 (market price in my area)for repairing the item.If fashionphile refuse the suggestions from you, I hope BBB.org could help me spread this experience to everybody, because I want all the consumers or customers that deal with fashionphile could have the fair rights to know what they have done to me.Thank you!

I had a item on hold and I paid $70 to place it on hold. I decided I no longer wanted the item. I called on 3/10 to inform them I no longer wanted the item and wanted to cancel the order, they told me it would be a 25% restock fee resulting in a refund of $42.75. I let the representative know the card and bank account number I originally used was no longer valid and was told they could not change it. The only thing I could do is let it go through and get returned and then call in a week and they could mail me a check, this was all recorded by the way. So I call 3/18 and the representative told me this was incorrect and they don't do it this way. She said she shows it was sent to the bank and refunded so I need to call my bank. So my question is how do you refund money to a closed account. Either way I called my bank and *** said this company should have ever tried to refund money to a closed account especially since I told them it was no longer open and they don't have any record that this amount came through and they don't have it on hold or pending. *** told me I needed to contact Fashionphile because I need to get the money back from them because as far as *** knows that money bounced back to the company. I reach out to Fashionphile and I keep getting the run around and basically being told it only $42.75, we don't want your money... ok but the problem is, it's my money no matter the amount. I reach out to the representative again all she tells me is that she will forward to the accounting department and I should hear from them. Today, 3/23 I receive a message from the accounting department that says they issued the refund because they have it in their system that way and there was nothing else they could do for me and to contact my bank. So this issue is usually banks don't lie when it comes to money. I am tired of getting the run around from this company, I even offered to call and speak with the bank while on the line. I need this resolved ASAP!

Fashionphile is an amazing website that offers designer bags and a layaway option that makes it possible for people who may not be able to purchase all at once. The concept is incredible and it's great to know that the items are authentic and backed by Neiman Marcus. However, the customer service is not up to par. It seems like they don't care about treating their customers well because the product they offer is good. It's like they have a "take it or leave it" attitude. I have had numerous experiences with Fashionphile and unfortunately, my honest experience is that their customer service is just bad.

I understand that mistakes can happen, but it's frustrating when they don't take responsibility for their mistakes. I had an issue with an order and it took forever to get a response from their customer service team. When I finally did get a response, it was not helpful at all. It's disappointing because I really love the products they offer, but the customer service experience has left a bad taste in my mouth.

Despite the poor customer service, I still shop at Fashionphile because the layaway option is so convenient. I just wish they would improve their customer service. It's important to treat customers well, even if the product is good. I hope they take this feedback seriously and make some changes. Overall, I would recommend Fashionphile for their great selection of designer bags and layaway option, but be prepared for subpar customer service.

I recently checked out FASHIONPHILE (fashionphile.com) and although I must say that some of the prices for used items are a bit steep, I was impressed with the variety and trendy selection available. However, I couldn't help but feel a little disappointed that I didn't receive a welcome promo code as a first-time shopper who also signed up for their newsletters. I mean, come on, isn't that a common practice these days? Most of their competitors offer anywhere from 15% to 30% off for first-time shoppers to welcome and encourage them to keep coming back.

Don't get me wrong, I appreciate the quality of their products and the fact that they are authentic, but I just wish they would have given me a little something extra to sweeten the deal. I mean, who doesn't love a good discount?

Overall, I would give FASHIONPHILE a solid 3 stars. However, if they were to issue me a welcome code, I would be more than happy to update my rating to a full 5 stars. It's just a small gesture that would go a long way in making me feel appreciated as a customer.

In conclusion, while the prices may be a bit high for second-hand items, FASHIONPHILE does offer a great selection of trendy and authentic products. However, a little warm welcome discount would definitely make the shopping experience even better.

I recently made a purchase on fashionphile.com and I must say, I was quite pleased with my experience. I decided to purchase a mini Loewe hammock bag and when it arrived, it was in good condition and properly wrapped. The bag even had a pleasant smell to it, which was a nice surprise.

However, my excitement quickly turned to disappointment when I discovered that there were two extra holes punched on the strap. This was not mentioned in the description of the bag nor were there any photos that showed the extra holes. I was quite upset about this as it would affect the selling price of the bag should I decide to sell it in the future.

Despite my disappointment, I decided to keep the bag as returning it would be a hassle and I would lose out on the postage and custom fees, which were quite a lot. I do love the bag and I hope that fashionphile can be more honest and thorough in the future when describing their products.

Overall, I had a good experience with fashionphile and I would consider purchasing from them again. However, I do hope that they take more care in accurately describing their products so that customers can make informed decisions before making a purchase.

Fashionphile used to be a great place to buy luxury handbags, but lately, I've noticed a lot of mistakes in their descriptions. They used to be accurate, but now I see bag names, photos, and sizes that are just plain wrong. It's frustrating to order something and then receive something completely different.

Another thing that's changed is their rating system. Excellent used to mean excellent, but now it seems like they're using it to describe bags that have ink marks and stains. That's not excellent in my book. Very good used to be a reliable rating, but now it's more like good or fair.

I've heard a lot of luxury YouTubers talking about these issues too. They used to recommend Fashionphile, but now they're exploring other resellers. It's a shame because Fashionphile used to be the gold standard in luxury resale.

I think the trust level has gone way down, and that's hurting the brand. As a customer, I want to feel confident that I'm getting what I paid for. If I can't trust the descriptions and ratings, then I'm not going to shop there anymore.

Overall, I think Fashionphile needs to step up their game. They used to be great, but now they're slipping. If they want to maintain their position as the top luxury resale site, they need to fix these issues and regain their customers' trust.

I recently had a less than satisfactory experience with FASHIONPHILE. I was excited to purchase a beautiful bracelet for my daughter's birthday, and eagerly placed my order on December 17th. However, to my dismay, my purchase was flagged as suspicious by the company. I understand that it was close to Christmas and I was sending a gift to someone who lives on the other side of the country, but I was still disappointed that they didn't reach out to me to confirm the purchase.

To make matters worse, instead of contacting me, they simply cancelled my order. I was left without a present for my daughter's big day, and to add insult to injury, I still haven't received a refund as of January 3rd. This was supposed to be a special gift for my daughter's 18th birthday, and I feel like FASHIONPHILE ruined the occasion.

I've tried calling the company multiple times to resolve the issue, but I haven't received any response or update on my refund. It's frustrating to say the least, and I'm beyond disappointed with the whole experience. COVID-19 has already ruined so many things for us, and now this has added to the list.

Overall, I wouldn't recommend doing business with FASHIONPHILE based on my experience. It's important to be cautious when making purchases online, but it's equally important for companies to communicate with their customers and provide timely refunds when necessary.

I recently had an experience with FASHIONPHILE that left me feeling frustrated and disappointed. While I was able to purchase the item I wanted through their website, the process was far from smooth.

Firstly, I found their app to be incredibly difficult to use. It was glitchy and slow, and I eventually gave up and switched to their website instead. Once I had found the item I wanted and added it to my cart, I attempted to complete the transaction using my Amex card.

However, I quickly ran into issues. Amex informed me that my purchase had been "manually declined for no stated reason", and I was left confused and frustrated. After spending an hour going back and forth between FASHIONPHILE and Amex, I finally discovered that the issue was on FASHIONPHILE's end.

The customer service representative I spoke to was unhelpful and seemed to have no idea how to resolve the issue. I was eventually transferred to a male representative who was even worse. He was rude and dismissive, and I was left feeling like my concerns were not being taken seriously.

Overall, I was extremely disappointed with my experience with FASHIONPHILE. While I was eventually able to purchase the item I wanted, the process was needlessly complicated and frustrating. I would not recommend this company to anyone looking for a smooth and stress-free shopping experience.

I gotta say, I was pretty impressed with my purchase from FASHIONPHILE. The wallet I ordered was in great condition, just like they said it would be. It even came with the dust bag and proof of authenticity, which was a nice touch.

Now, I will admit that I was a little frustrated with how long it took to get here. I mean, we're talking a month and a half! But to be fair, I am stationed overseas with the military, so I know shipping can be a bit of a hassle. Usually, anything sent priority mail gets here in two weeks or less, but this package was sent snail mail and ended up coming by boat.

I don't want to put all the blame on FASHIONPHILE, though. I'm sure they didn't know about the shipping issues, and I appreciate that they got my order out as quickly as they could. That being said, I would suggest that they look into a better way to ship to military personnel overseas. Maybe they could offer priority shipping as an option for those of us who need things a little faster.

All in all, I'm happy with my purchase and would definitely shop with FASHIONPHILE again. Next time, though, I'll probably have it shipped to a family member and have them forward it to me through priority shipping. Live and learn, right?

I recently had another experience with Fashionphile and unfortunately, the wait time to speak with a representative was just as long as before. It's frustrating to have to wait on hold for so long, especially when you have urgent questions or concerns about your order. It's clear that Fashionphile is a popular site for luxury handbags and accessories, but it's important for them to prioritize customer service as well.

While the managers at Fashionphile are knowledgeable and helpful, it's disappointing that the general agents lack adequate resolution skills. I've had to escalate my questions and concerns to a manager on multiple occasions, which is not ideal. It would be great if Fashionphile invested in additional training for their agents so that they can better assist customers.

As a business owner myself, I understand the importance of investing in customer service. It's a crucial aspect of any successful business, and it's disappointing to see that Fashionphile hasn't made it a priority. I hope that they take this feedback into consideration and make changes to improve their customer service experience.

Despite these issues, I still appreciate the selection of luxury items available on Fashionphile. It's a great site for finding unique and rare pieces, and I've been happy with the quality of the items I've purchased. However, the lack of efficient customer service is definitely a drawback and has caused me to hesitate when considering new purchases.

Overall, I would recommend Fashionphile for their selection of luxury items, but I would caution potential customers about the wait time for customer service. It's important to be patient and persistent when trying to reach a representative, but it's unfortunate that it's necessary in the first place.

I recently made a purchase from Fashionphile, an online luxury consignment store, and unfortunately, my experience was not as positive as I had hoped. I ordered a beautiful Celine teen red bag, but when it arrived, I quickly realized that it was not the size I had expected. In fact, it was a small size Celine bag instead.

At first, I didn't even realize that the size was wrong because I had never seen a teen or small size Celine bag before. I checked the condition of the bag and cut off the label, assuming that everything was in order. However, it wasn't until I watched some YouTube videos of the Celine teen bag that I realized my mistake. The teen bag only has two compartments with no zipper, whereas the small bag has three compartments with a zipper.

To make matters worse, I had already paid the import taxes for this bag since I live outside of the US. This was a huge disappointment for me, especially since it was my first transaction with Fashionphile. I had heard so many positive reviews about the company, but this experience has left me feeling frustrated and let down.

Despite this issue, I will say that the bag itself is still beautiful and in great condition. It's just not the size I was expecting. I do wish that Fashionphile had been more careful in ensuring that the correct size was sent to me, but I understand that mistakes can happen. I hope that in the future, they will take extra care to avoid situations like this.

Overall, while my experience with Fashionphile was not perfect, I still believe that they are a reputable company with a great selection of luxury items. I would consider shopping with them again in the future, but I would definitely double-check the size and other details before making a purchase.

My wife recently purchased a purse from FASHIONPHILE and unfortunately, we had to return it due to a poorly altered and shortened strap. It was disappointing to see that the alteration was not disclosed on the listing, and whoever did the job did not do it well. However, what was even more frustrating was seeing the same listing go back up at the same price without any mention of the altered strap. It's clear that FASHIONPHILE knew about the issue, as we had informed them, yet they still tried to sell it to someone else without disclosing the problem. It's not right to try and deceive customers like that.

Despite this negative experience, I find myself needing to purchase from FASHIONPHILE again for my wife's birthday. They are the only ones with the specific color she wants in stock. However, I am hesitant to do so because of the previous issue we had. It's a shame that a company with such a great selection of luxury items would have such poor customer service and transparency.

I have shared my experience with my wife's friends, warning them to be cautious when purchasing from FASHIONPHILE. It's important for customers to know what they are getting and to be able to trust the seller. I hope that FASHIONPHILE takes steps to improve their communication and honesty with their customers in the future.

I purchased a LV bag. I only carried it cumulatively about a month, and the emblems began to peel off of the leather. I took it to a LV store and also spoke to the LV customer service and was advised that some type of solvent had probably been used on the leather. I had returned a different LV bag I had purchased from Fashionphile, because the leather was very stiff and supposed to be soft. I was advised then that they sanitize their bags and clean them. Now, armed with this information from the past, I am being told first that they use nothing on their bags and then that they use baby wipes and then they rarely use anything on the leather. It is quite obvious that they did use something to "clean" the bag which in turn has caused the bag to peel. However, they will not take any responsibility for what has happened to the bag; and I am just out of luck, as no one would be interested in a peeling LV bag. Terrible customer service which relies heavily on quoting their "no warranty policy" though that is not what the problem is. It is their mishandling of the bag, as nothing at all should be used on LV leather. This company has grown too much and does too much business now to worry about any unhappy customers.

I purchased a Louis Vuitton bag from Fashionphile and a few months later they offered via email to buy it back. I took them up on the offer, sent my bag back which was received, and received a check on October 14, 2019 for $906.50. I deposited the check on October 21, 2019 but the check was returned on October 25, 2019. My bank explained that the check was returned by the Federal Reserve as a duplicate check. I spoke with several people at Fashionphile and they spoke with their accounting department who in turn spoke with their bank, JP Morgan. Their bank rep and accounting department claim that the money has left their account yet I never received it. Their bank doesn't have the funds and my bank doesn't have the funds. I provided them with a copy of the cancelled check showing that my bank returned the funds. I also provided them with a screenshot of my account showing I don't have the funds. Fashionphile either wrote a duplicate check to someone else or the check was fraudulent. Fashionphile must have insurance or can dispute the charge with their bank and reissue my check but they haven't helped me. I am out the LV bag as well as $906.50. In essence, they stole my bag due to a "bank error."

8-31-18

Just got a email saying basically that their so called experts called my authentic Valentino bag a fake. This bag was purchased at Valentino at the Bellagio hotel in Las Vegas. It was also repaired there as a stone fell out.

They charge $75 for their "experts" to authenticate it that you have to pay before they return it to you. Basically they hold my $2800 bag hostage.

I think your "experts" need some expert training. This bag has serial number. Why don't you call Valentino to check it

Ordered a bag from www.fashionphile.com and paid for it. I received a payment confirmation message and everything seemed fine, but about three days later I received a message from Fashionphile and was told that my order was cancelled! I contacted the company to find out what was going on but they refused to explain anything. They just said that there was something wrong with my card. What was wrong? When they took my money everything was ok, and when it came to sending my order suddenly there was something wrong with my card. Clowns!