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Fashion Nova review: I haven't received full order 78

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Author of the review
11:40 am EDT
Review updated:
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I ordered shorts, shoes, handbag and sunglasses from the website www.fashionova.com. I got only the cheapest things – shoes and shorts. I sent multiple emails to the seller and asked about other things, but he simply stopped to communicate with me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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78 comments
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Rudy Peacock
, US
Dec 16, 2023 4:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered some shoes it never sent me a confirmation but took the money off my card now I can’t even do anything I just want my money back

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Tanina96
New Bedford, US
Dec 03, 2023 2:15 am EST

I am trying to log into my account, it is not letting me. I am trying to track my order I never received a confirmation email but the money was taken out of my account. If I do not receive an email fixing this issue I will despute this charge with the bank. I haven’t received my items & I did not receive a confirmation email.

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M ichael Green
G enao arkansas, US
Nov 25, 2023 1:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have packages that was send to my address by mistake and how to get it back to you by mail cause these do not need to be here with me thank yopu

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Lashawn Saunders
, US
Nov 20, 2023 2:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased an order online on November 9th, 2023 and the money was taken from my credit card but I never received a confirmation email and the items are still in my cart.

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M ichael Green
G enao arkansas, US
Nov 16, 2023 1:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

thank you for the answer but this package is not my package I do not order ant things from you this need to be return back to you.

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O' Black
, US
Oct 11, 2023 3:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I place my order 8.28pm on 30/09/2023, and got a notification my order was cancelled 12.05am on 01/10/2023. I was notified i would be refunded. I'm writing as regarding the cancelled order( order number: [protected]), letting you know i have not been refunded yet. I want to be fully refunded. Kindly help escalate it.

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bigbaby51
BARTLETT, US
Sep 24, 2023 9:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i placed an order on the 15th of september 2023 it charged my afterpay account but when i went to check my status i have no order present . and there is no live person to talk to so now i have to fight to get my money back.

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Loretta10
Accra, GH
Sep 23, 2023 11:34 pm EDT

I placed an order on the 4th September…my order was cancelled by fashion nova …it. Been 3 days still have received gotten bak my refund…why must a refund keep this long …shein does take this long to do a refund

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Аня
, US
Sep 23, 2023 5:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just place 200$ order for my vacation which I need to get here on time. I placed it and 10 min after I got a message that my order was cancelled and I didn’t make that action in any ways. Now I don’t have 200$ in my bank that we’re going towards my clothing and I’m pissed order number is [protected]

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Rhonda Morrison
, US
Sep 24, 2023 2:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to return items and Fashion Nova site kept giving me an Error.

And is still giving me the same message. So long that the items that i woanted to return were no longer eligible, based on their 30 day policy.

I sent emails and tried to reach someone to no avail.

Rhonda Morrison

Rhondamorrison4@aol.com

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Starting to dislike fashionnova
Sunrise, US
Sep 23, 2023 8:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On September 10th I ordered a mini dress and paid for two business day shipping

Upon tracking my order on ups it says

PACKAGE TENDERED TO UPS ON A DATE THAT IS DIFFERENT THAN ORIGINALLY PROVIDED BY THE SHIPPER

My order number is #[protected]

I need my refund because my item estimated shipping is set for tomorrow

That’s not what I paid for !

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Loretta10
Accra, GH
Sep 23, 2023 11:17 am EDT

I place an order on the 4th September 2033 …I got a email thank you for your order…few secs hit another email your order has been cancelled for my own protection…it been 11 days now still haven’t received back my refund…what’s going on fashion…are guys trying to steal from me

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Ashley Pennington
, US
Sep 23, 2023 11:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’ve sent emails and tried to call it’s ridiculous. No email back it says within hours. Then the recording had the nerve to say they upgraded their customer service center… quite the opposite.

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Nour12s
, US
Sep 23, 2023 4:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

NEVER RECEIVED MY PRODUCT AND NEVER GOT MY MONEY BACK!

I ordered about 8 clothing items and payed 160$ yet I never got my money back dated in November 2021

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Regina Lightbourne
, US
Aug 26, 2023 12:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am thankful for your online store. I like most of your clothes and the prices are phenomenal. However, I am a Christian parent trying to raise my 14-year-old son to walk in righteousness and holiness. Some of the men's and women's graphic tees promote violence, anti-God saying, and sexual promiscuity

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Tumipek
Great Yarmouth, GB
Jul 22, 2023 9:41 pm EDT

I ordered some products on the 8th of July. I paid via my apple wallet. I’ve been debited , I’m in the Uk, but till now I have no confirmation mail Or order.

I was yet to open an Account before purchase.

I paid over 159 pounds. I ordered from various stores. I can’t even track the order as there’s no order number sent to me

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Jennifer Ndu
, US
Jul 17, 2023 9:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I made an order on 3 July 2023. Rachel feather denim trucker jacket medium size and an IG icon square glasses. At about 11:55pm. I was debited immediately but I wasn’t sent a confirmation email. The order was done on fashion nova site. I need to get my confirmation emails in other for me to track my order

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Bshah
, US
Jun 26, 2023 1:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company is scam. I have never used it or heard and it seeing over $500 charges on my credit card. I asked them the details and they asked to file a complaint and police report as they don't care. Pleaes be aware of this scam.

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Shanie Williams
, US
Jun 17, 2023 3:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ATTENTION ATTENTION ATTENTION

Dear Fashionnova,

Order [protected], tracking number is ZY0DFD9K Package is needed urgent. Kindly note that the package was shipped to the wrong address. The correct address which it should have been shipped to is :

6726 Atasca Creek Dr

Humble

Texas

United States

77346

Kindly assist and redirect.

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Olivia Wanjiru
, US
Jun 12, 2023 4:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I placed an order with fashion nova on 28th May at 19:26 EAT. Later that day i received an email stating that my order had been cancelled. Up to now, I have not received my refund.

Can you people please refund my money immediately! It has been more than 5 days

This is the order number - #[protected]

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Olivia Wanjiru
, US
Jun 06, 2023 2:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

fashionnova I have provided all the necessary details. Do not ask me to re-submit this. Refund my money.

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Ms.NikkiM
, US
Apr 09, 2023 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered three items and paid I received no email confirmation...so track the items and they have no customer service support... They are a a disgusting low class company and I will be taking them to court...I paid for items and never received anything! They steal your money and don't send your order!Don't order from them!

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Tania De La Paz
, US
Apr 02, 2023 6:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I usually order from fashion nova and have no issue. I ordered on Monday and never received my confirmation email but I see the charge on my credit card. I am VERY annoyed because I even paid extra for 2-day shipping.

I tried to call & email but I can’t enter my order number because I never got one….

this is not ok.

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nyny20
, US
Apr 02, 2023 7:40 pm EDT

Good Day i made a order on the 23rd of February Which was cancelled its now the 23 of march and i have not received a refund my order number was:

[protected]

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Taniya Bond
, US
Mar 21, 2023 11:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed my order on March 10th, paying through Apple Pay. I never received a confirmation email or number. The money was taken from my bank account. Now it is March 15th, still no package, and i can’t track it or cancel it either. :(

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Zaranda Clemons
, US
Mar 16, 2023 3:26 am EDT

I paid with apple pay& never received a confirmation email or tracking number for my order. I also paid for 3-7 day shipping & as of 2/27/23 its been 9 days since i placed the order and I haven’t received my package

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Alexus Araujo
, US
Mar 05, 2023 6:41 am EST

I placed a order on February 26 at 2:31pm of a amount of 57.74$ I got charged twice

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Marlen Bird
, US
Feb 18, 2023 6:14 pm EST

It seems like with fashion nova whatever they give you is just what you get .. there is no number to call .. I got the wrong birthday dress .. completely wrong .. and there’s no way for me to contact for a return and that is absolutely wrong .. there needs to be a 24/7 hotline for orders ! How can I return this dress for the correct one

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bc32
Helena, US
Jan 25, 2023 9:15 pm EST

I put in my giftcard that has $42 on it but it says it doesn't work for the items in my cart. I even took out the sale item. Please help!

please email back at

brookeranae32@hotmail.com

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shantel chaney
, US
Jan 16, 2023 8:22 pm EST

On January 8 2023, Lasership had a package that was supposed to be delivered to me. They claimed that the package was delivered. However the package was never received. As you review the map you will also see that the item is showing still out for delivery. Package still not delivered.

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Jeremy Helfand
, US
Dec 25, 2022 7:34 pm EST

Never got an order number after ordering and the money went through

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Swipaa Gee
, US
Dec 21, 2022 8:37 am EST

Didn’t have an em wail address when I ordered my clothes. Unable to ship them. They have not came yet and I ordered last week

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Sara Higgs
, US
Dec 17, 2022 5:00 pm EST

Place order never recieved it check my neibors no so where is it I keep doing this dam paper for what

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Paul B11
, US
Dec 10, 2022 11:13 pm EST

I ordered a couple days ago, and never received order confirmation, but my card was charged.

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anniya jackson
, US
Dec 03, 2022 6:02 am EST

Double charged for my items .I paid with one card and online it didn’t accept it. I then proceeded to pay with another and it worked. When I checked both cards were charged with the same exact purchase.

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Jennifer Selmani
, US
Nov 30, 2022 11:15 am EST

I've been waiting for this order for over 3 months! ! I've contacted your company over 3 times no respond. This is ridiculous you take money but don't deliver what we pay for. I want to know what's happened with my money ! And my dress I've been waiting for. I would like a refund back.

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Tawanadj
Cedar Hill, US
Nov 22, 2022 8:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been reaching out regarding not receiving my item. It was said to have been delivered. I kept telling the customer service rep. We have cameras and my neighbors have cameras. The delivery never happened. I reach out to LSI and have attached what they emailed it back to me.

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Danielle La Grâce
, US
Nov 06, 2022 1:44 am EDT

I placed an order of 267.67$cad on the 2022-10-27 through the website . Payed the money with my credit card ending in 6383. À confirmation mail had to be sent to my mail : daniellekamdem86@yahoo.com but I never received it . . The money was deducted form my account but I don’t seem to find my order and I can’t get in touch with customer service

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Drewing
Sioux Falls, US
Oct 29, 2022 11:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They charged me twice for the same product And I would like them to drop one of the charges off my debit card I don’t want to pay twice for the same items

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KittyKat84
, US
Oct 11, 2022 12:42 am EDT

I ordered a pair of boots over Labor Day and used the sale code it was showing in the cart correctly

26.99 plus 6.99 shipping

When I checked out and paid I got a notification from my credit card that a charge of

54.84 so a 20.00 overcharge

I have reached out numerous times to the customer service email without any response back.