Menu
Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
reviews & complaints

www.fashionnova.com
www.fashionnova.com

Learn how the rating is calculated

4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Fashion Nova has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Fashion Nova. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fashion Nova reviews & complaints 1738

Filter reviews by rating
5
5606 reviews
4
0 review
3
0 review
2
1 review
1
11 reviews
Sort by:

Newest Fashion Nova reviews & complaints

ComplaintsBoard
T
12:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova payment not received

I have been trying to contact through dms comments and even through mails to your fashionnova global customer care service and since have not recieved any response. My order status states that I was refunded but nowhere did i receive one single penny even through an e gift card form. UTTERLY DISAPPOINTED. Help me resolve this matter and get my $165 back. I'm kicking myself for spending that much on my first order.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
P
6:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova regarding a refund fashion nova owes me

My order #[protected]
I ordered clothes from fashion nova on 3rd may 2018. After 5 days i got a mail from them saying that my order has been refunded. It has been 4 days since then and i am still waiting to get my money back . They issue e-gift cards as refund. Im fine with that too. The amount which i spent was 119.93 USD. I emailed them 3 times, and just got one machine automated response saying i will her from them soon. They have not replied since then. Pls help

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
A
7:48 pm EDT

Fashion Nova lack of an actual customer service & ship times are a crapshoot

I have had the displeasure of seeing their cute clothing online and chose to give them a shot,. Mind you celebrites even shop here (but I know they arent loosing their stuff and respond to their requests) however I had two orders lost from their shipping company on trac since april 2 and april 6th. Today is may 10 I am still awaiting them to refund my money (got a script email today saying allow them 30 more damn days-joke)

I also bought through paypal cuz something told me I will need buyer protection (had to open a case for the lost items) then I thought it isnt their fault try them again... They have & charge for 2 day shipping (never shipped out that quick) I spend too much money to be treated like my money doesnt matter to this company. Again you have nice stuff (when you can receive it & dont have an event you need it for) shop here if you value your money time and need your items within a timely manner I learned the hard way no longer shop here if you do go through paypay get your money back open enough cases on this company maybe they will get better

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
A
3:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova unfulfilled items

I ordered 2 dresses April 24, 2018 it's May 8, 2018! No dresses ! No emails regarding why my stuff hadn't been fulfilled ! No way to get in contact with them ! Because they haven't responded to my emails ! Can't get thru on the automated service ! I want my stuff or my money back. I'm not on Twitter but I think I might need to join just to see if I get a response on there !

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
M
7:22 pm EDT

Fashion Nova returns

Oh my goodness guys, I ordered a bit more than a 100$ worth of jeans in two different orders on Fashion Nova and they were too small so I sent them back. I live in Australia so I payed 60$ for the shipping. They've emailed me a 41$ voucher and I'm like oh but where's the rest of my money for the other items and heures telling me they have no other items where all of my clothes were in the one and same parcel. Honestly, that's a shame, they are unprofessional and I kind of feel like they don't even try to help you, sounds like they don't even give a [censored] cuz they have my money anyways. They're asking for my tracking number but I've lost the postage receipt and I'm telling them to use the same informations they have for the jeans they've refunded me because they all were in the same damn parcel and they don't want to. I'm a lifestyle blogger and youtuber so I'm use to dealing with online stores but ... Honestly, Fashion Nova has the worst worst client service of all the online stores I know.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
I
6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova jeans order

Ordered a pair of jeans because they had free Saturday delivery. Didn't get order on Saturday. Got an email on Tuesday saying shipment was delayed and that I could cancel for a refund or store credit. I chose refund. Didn't hear anything else. Received order on Thursday. Can't speak to a human and get a "form" response from Customer service. I shouldn't have to pay to return an order they said I could cancel because they didn't ship on time. I want a refund.

Read full review of Fashion Nova and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
B
B
briberry
, US
May 08, 2018 4:40 pm EDT

I recently had the same problem with their website. I ordered two separate orders from Fashion Nova on April 26th and April 28th. I received my order from April 28th with no problem, but then I was notified that there was a delivery exception for the one on April 26th. My package was delayed and I had no update on where my package was. Neither Fashion Nova nor USPS knew where my package was. Apparently, that package came the same day as my other order. Even after getting my package, USPS called to tell me that my package could not be track and was lost in the mail. I ordered another package on May 5th and they haven't provided a tracking number yet.

ComplaintsBoard
M
7:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova order never received

I ordered from fashion nova and when I track my order it says it has departed Johannesburg and this was on the 22nd of April. It has been over 10 working days as I placed the order on the 17th. when will I recieve my order or can i simply get a refund because this is absolutely ridiculous.
my order number is #[protected].

contact me on [protected]@gmail.com or +[protected]

Read full review of Fashion Nova and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nyni
, JM
May 04, 2018 5:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have placed an order on February 26, 2018 and its now May and i have been asking over and over about the order, have emailed on numerous occasions and fashion nova has no idea where the order is. Customer service reps have told me that the order was fulfilled and mailed but can't find it in the system but my status is saying unfulfilled you keep telling me i can't get a refund so what exactly can i do about my order. Im tired of emailing u now order#[protected]

ComplaintsBoard
I
11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova charge my card had a gift card because they dont give refund used it said I had 94.00dollars I owed $1.95

paid with my gift card had 94 dollars bought clothes and came up to 95.54 asked to pay the 1.54 on my debit card I did see my bank statement and was charged 95.94 emailed them about the charge no one has return my email left 3 called customer service still on hold there return policy sucked I spent 200 dollars last time all the clothes did not fit send half back and gave me a credit finally used it and they charge me double never again company sucks customer service sucks company that advertise all these famous people and have a [censored] rating they must not be making a lot as well if you cant keep your customers happy and have the right customer care to resolve the issues and wait for a hour to get someone on the phone

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
G
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova butt lifting jeans dark blue#[protected]

On April 17, 2018 I place an order for a pair of jeans with a discount code on 599 off my purchase total was $20 even with shipping I was ecstatic and I apply for the two day shipping today is May 1 I have yet to receive that package the customer service is terrible you can't reach anyone always goes to voicemail there's never a live person available what the hell even with the online customer service there's always an automated response never a real person

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
K
12:40 pm EDT

Fashion Nova returns

I sure wish I would've read these reviews before ordering items from Fashion Nova.Similar to most of the complaints on here, I sent back a few items because they didn't fit.After waiting almost three weeks for my store credit, I contacted Fashion Nova and they claim they never received my items.After seeing these reviews, I know they're lying and I'll probably never receive my store credit.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
L
9:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova credit for returned items

I returned $193 worth of clothing because they delivered my items 3 weeks late. They only gave me a credit of $83. At this point i want my money back because i do not want to ever do business with them. They keep asking me to send the same receipt I've sent four times already and act like they can't read or comprehend the fact that there is money due to me. They even sent me a receipt of the items i returned but say the don't have access to returns info. It's crazy. I just want my money back!

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
E
5:26 am EDT

Fashion Nova received wrong items in order

On Apulril 19, 2018, I placed an order with Fashion Nova. The order number was #[protected]. I got email confirmation that the items have shipped and then delivered on April 23, 2018. When I got the package, it was slightly opened and there were 4 items inside that I didn't order. I've been calling the Customer Service number since April 23 and I have been unsuccessfully in reaching an agent. I've sent several emails about this issue. I finally got replies back from Ana Minero. Ana Minero last email to me was on April 25 where she said I should return the items in order to receive a refund. This is completely unprofessional. Why should I have to go out of my way, pay for return shipping, take time to go to the post office to ship back an order that I didn't order in hopes of a store credit. Seriously?! Ana Minero haven't replied back to me since I told her this is unacceptable. Fashion Nova needs to either send my correct order or issue me a refund (not a store credit)! This was NOT my error! I have paid for items and I did not receive those items! If this matter isn't resolved in 24 hours, I will be contacting my bank about this to get my refund.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
G
1:17 am EDT

Fashion Nova new buyer and no one is helping

I fell for the hype and ordered. They lied about 2day shipping. I got an email saying my package was delivered (3hrs. After actual delivery) &I searched &asked neighbors. No one had seen a package. I was home all morning&I didn't see anything get dropped off. I contacted fashion nova the same day &they told me to ask around &hope I find it. I want a refund.

Read full review of Fashion Nova and 1 comment
Hide full review
1 comment
Add a comment
A
A
Aline mariette
, SG
May 03, 2018 12:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

For the love of God, we are not celebrities but when someone actually take 500$ to spend on your site. It is nothing for you but it a lot for them .i am a lawyer and I worked overseas, I came to Singapour for a court case and decided to do some shopping in your site since I don’t have much time to go around shopping . Unfortunately, I trusted your words on the website and planned everything accordingly For 8days now I have no tracking number when I’d said that it take 24 to 48 hours for the order to be processed and 5 to 10days before it will be delivered, with all the celebrities you are endorsing and the advertising you are doing. Either you think you are on TOP now and that you don’t care about your second class customers feelings so you can treat them like s**t regardless of the fact that they a are paying . I will just remind you that the core of every firm that wish to be suceesful on hye long term is Customer Service . I know that my order will never get here on time, i have to leave by the 8th may all I want is a refund, my order was not shipped therefore you can just cancel it and give me back my money please . Let this not become a court case or something else cause customer are the one making you not the reverse, so they can actually just decide to ignore you with all the celebrities you endorse . O one wants to be associated with a firm that is not doing right by its customers .

ComplaintsBoard
S
3:12 pm EDT

Fashion Nova order

Do not shop here is you want to actually receive your items and the service you pay for. I place an order on Monday and paid extra money for one day shipping. On top of my order not even being process until Wednesday I received an email late Wednesday night stating that my shipment had been cancelled. I contacted them numerous times to ask why my shipment was cancelled by phone and email and still have not received a response. They have marked my order status as fullfilled and charged my credit card over $248 all the while did not send me my order. Now I am out of my money with nothing to show for it. I will be disputing charges with my bank. They are a SCAM company whose customer service is HORRIBLE.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
M
11:56 am EDT

Fashion Nova e credit hasn't been issued for item that was never shipped

I have been emailing and calling Fashion Nova with no resolution regarding my ecredit. I dont understand what the difficulty is in comprehending what I'm trying to get accomplished.

I placed and order with Fashion Nova on 3/27/18; I received 7 out of the 8 items I ordered. I continued to wait and wait for the last item to ship. Today is April 28, 2018; 30 days after my initial order and still havent received my final item.

I loved the 7 items I did receive. However I ended up returning 2 of the 7 items via USPS due to them being too small. Fashion Nova did issue me a ecredit for these 2 items returned but unfortunately hasnt issued me a ecredit for the 1 item they NEVER shipped. I have sent numerous emails to fashion nova regarding this issue and everytime Fashion Nova keeps stating they have already issued me a ecredit for my return. I repeatedly explained that these were two distinct matters and I am owed an ecredit as they promised I'd receive. I have yet to receive my ecredit for the 1 items they NEVER sent me.

At this point I am beyond frustrated and disappointed. I had very high expectations for this company. I have attempted every way possible provided by fashion nova to resolve this to no avail. I will be filing a complaint with the BBB with documentation supporting my claim. I will also be contacting my banking institution and filing a claim for fraud on the part of fashion nova.

I advise any new customers who are debating whether to buy here or go elsewhere; to go elsewhere. Fashion Nova has been the worst customer service experience ever. So save yourself a headache and just spend your money with a more reputable company.

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
S
11:51 am EDT

Fashion Nova order not received

I used to be a huge advocate for Fashion Nova making like three-four orders a month, however, I'm finding this experience extremely discouraging. I've made an order since the 13th of April with 2 day shipping and have yet to receive any tracking or shipping information. I made another order shortly after that on the 19th which has already been delivered and still cannot receive any information on my previous order. This is utterly ridiculous and I have sent numerous emails to which all I keep getting is the automated response. I've attempted calling numerous times and can't get hold of anybody. I've tried contact via the various social media still nothing! I am at a point where I am ready to dispute the charges with my bank, get back my money and contact a lawyer. It is quite disappointing that I've made an order for almost $90 and up til now I still can't get any information. I need a response asap or I will have to resort to pursuing serious action against this.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
D
10:09 am EDT

Fashion Nova fraudulent shipping promises

I have an event coming up on Friday (2 days from now) & I ordered an outfit from fashion nova from last week Thursday so as to ensure that I would receive the clothes on time for my event since the website says 2-3 business days for shipping. It's Wednesday & I have yet to receive a mere tracking number stating that my item has even been SHIPPED YET and I am both stressed out and extremely pissed off with the company. My friend placed an order for her clothes for the same event this past Sunday & received an email saying her order has been shipped MONDAY NIGHT... Now I'm not sure if this company doesn't address orders in the ORDER THEY ARE RECEIVED or what they're problem is but the thing that has me more pissed off than ever is the fact that Fashion Nova CLAIMS to have 24/7 customer service and that is NOT the case. You call their "customer service" number & all it is, is an automated voice referring you BACK to the website to answer your question.. I got the number FROM the website, don't you think if I wanted to speak to the website I would've done that prior to wasting my time sitting on hold waiting to hear a robot.. absolutely ridiculous there is NO person for you to speak to at the "customer service" & it takes 24 hrs for them to reply to your email. Unacceptable.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
K
2:42 pm EDT

Fashion Nova my shipping label was created wrongfully and my order was returned in the process

I am beyond disappointed about this matter and I would like a refund! As soon as possible! I enclosed a photograph with my correct shipping and billing information this was in error made on fashionovas behalf and I huge inconvenience right before my birthday. The shipping label was incorrect and was established wrongfully and without accuracy this is an awful shopping experience and I highly doubt if I will be a reoccurring customer.

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
M
5:19 am EDT

Fashion Nova unfulfilled order

I made an order March 24 3 days later my order was in transit. Almost a month now still no movement I tried tracking it and its still saying tendered to postal services. When i email fashion nova they tell me different things all the time the first time they told me that my order has already been shipped and that i should contact USPS because it is out of their hands. So I emailed USPS and they told me they haven't even received my package yet. So then i email them again telling them that USPS hasn't even received my package yet then they tell me they have checked their system and it shows that my package was lost in transit and since its an international shipping I should contact my postal services. How am I supposed to contact my postal service when USPS hasn't even received my package and the most annoying thing is that the emails are automated they're so disrespectful for that. I'm very angry and frustrated I spent over $200 for my order. This is really not fair. Never ordering from them again

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
J
1:12 pm EDT

Fashion Nova clothing (dress)

I purchased a dress from Fashion Nova for the very first time on the 17th of April with the 2 day shipping got a confirmation email for my purchase checked my tracking info through the email and it says ordered checked my tracking through their website its says no tracking info available here it is today the 21st and no item delivered yet sent an email now waiting for them to get back to me

Read full review of Fashion Nova
View 0 more photos
Hide full review

Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

Expand Collapse all
How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Fashion Nova customer service

Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fashion Nova?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fashion Nova Customer Service. Initial Fashion Nova complaints should be directed to their team directly. You can find contact details for Fashion Nova above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fashion Nova. Discuss the issues you have had with Fashion Nova and work with their customer service team to find a resolution.