Fashion Nova
reviews and complaints

I bought the manhattan coat (they were like 30 still in stock when I purchased it) as well as some thight high boots. They sent me an order confirmation (Order ID : #5781099) Then after they even sent me a letter saying that my order has been shipped so everything were OK. The same day but like a hour later i got a message saying ''Here's your Fashion nova gift card'' at first I didn't understand since I didn't asked for any gift card so I sent a message asking why do I had recieved this card and they replied that apparently the coat is sold out, HOW ? When I purchased it they were like 30 still in stock! How can it be sold out after it shipped? And that's not it, I still didn't recieved an answer from them and it's been almost a week now. The manhattan coat promotion is about to end tomorrow. I paid for the shipping and they didnt even include it in the gift card. So now I have to pay again for shipping because their system didnt work right? I have to pay for shipping and for that full price coat because they didnt answer on time ? Thats so much for me its in USD devise and Im canadian. Im so disapointed I loved their clothes so much I just can't afford that customer care and that bad service I'm losing money and I don't even have enough.

This is in reference to order #5713630, I was sent tracking information for the correct items, and a day or so later after my merchandise was shipped, they sent me an "oops" email. Like what the heck is that? It said that some jeans I ordered sold out, so here is a gift card to use for your next purchase. Wait so you shipped my package before it was sold out? that makes no sense, but I digress. I went online reluctantly and used the gift card. I then received my package the other day and there is a random item that i would never wear, a pair of the jeans i originally ordered that were supposedly sold out, but in the wrong size. To top it all off the pants that i was excited to receive weren't even in there. these pants were never sent to my email as sold out.I have sent several emails with no response to fashionnova.com. I even went online to research to try and get in contact with maybe a corporate person and all I could find was two employees that has responded to OTHER complaints that are similar, and they have NOT responded, As well as many calls that go straight to voicemail which I have left numerous ones, I am at this point fed up and ready to involve my attorney, this is a scam company and I will make sure no other people get scammed the same way I did. I think its interesting how you have time to post new scam deals on your IG however you can't get back to a client that has PAID. Quick to take your money and no response, recipe for SCAM. *****BEWARE******

I've made and order and it had to be returned, but it has been more than a month that it was returned and the store did not sent me an email with my credit as it says on the website. I'm loosing 84 dolars and I do not get an answer! The order was made in Mar 08, 2017. For $84.96 USD. And that's the order number #4287743.
That's the email they sent me:

Apr 3, 14:38 PDT
Dear Tamoce,

Thank you for your recent purchase at Fashion Nova!

Your package is being sent back to us as a result of insufficient address information. Once the package is processed by our returns department you will be issued a credit for the entire order minus the initial shipping fee if applicable. With that credit we invite you to re-order the items or anything else on the site you may be interested in. We do apologize for any inconvenience this may have caused.

We welcome you to use code "Novababe" to receive 15% off your next purchase.

Sincerely,
Kristal

Fashion Nova Customer Service
[protected]
Mon-Fri, 9:00AM-5:00PM PST

On May 24th I place and order for a romper, black tunic dress, rings, and chokers. When the items finally shipped out they sent an email stating the romper was sold out and they sent me a credit. First of all that is ridiculous...How do you ship knowing that you are going to be sold out of a particular item. And then send someone a credit. No! you should refund the money that the customer paid. The only thing I was suppose to receive was the black tunic, the rings, and the chokers. Once I got my package on May 31st. The only thing I received was my rings and choker. I also received a dress that I would have never ordered nor can it fit me. I called in the next day June 1st and spoke with some. She stated she was going to send me a return label to send the items back that I did not return and she would issue me a credit for the tunic I ordered. I never received that email from her. And since then I have been calling them and emailing and I get no response. When I call I will be on hold waiting on an agent for 20 minutes then it states that "no agent is available at this time". Once you hang up and try again you will still get the same message. As far as the email they never respond either. All you will get is an automated message. I will never purchase from the company again.

I sent back a package to them that the tracking claimed reached on May 24th. Here we are on June 5th and still have not receieved my store credit. Contacted customer service and told them it has been past the 7 businesses and they suggest I wait longer. However since I dont have the USPS receipt I cannot prove to them that I ever sent anything back. Still have the tracking number, but thats not good enough. F****** b***s***. If I was Kylie Jenner or Amber Rose endorsing their s*** I'd be getting my money back quick. But since I'm just a broke b****, I guess I'm out of luck. I'm amazed to find so many bad complaints about this company that no one on social media likes to talk about. Plus they love to delete their bad reviews. Pathetic. Advice:get more customer service reps so someone can actually answer the phone and respond to emails faster than 2 days. Your company makes enough money now right?

I bought a total of 6 items from fashion nova spent about 100 dollars and didn't revive 2 of the items in my package. Nor did I get a slip that says "OOPS the item you have purchased was out of stock" which I'm used to receiving from them BUT this time it seems as if they forgot to put the items in my package because usually the packing slip would have highlighted the items that were out of stock but this time it seems as if they should have been in the package.. and I've spent hundred of dollars from Fashion Nova this may be the last time I'm ever purchasing from them.

i have had two orders first order i got a dress took my payment three days laiter i was told its out of stock so what kined of busness is that got the refound then i orderd my sisther a outfit for bday never got the crap and now they givong some dumb credit no how about
my money for all the lies and fake advertisment and for the stupid excusses that iresponsibl workers they have use to insalt their customers an get attitude an i do not wont or need excusses and apologize never buying crap from hear and i will make sure i let everyone know that too horrible company an staff has no class or customer service skills pathetic disapoitment

I made an order of a little over $130.00 on the 16th of May, 2017. The order number was 5419794, on the same day i got an email concerning fraud and was issued a ticket number (#1551420) although i never reported any fraudulent activities after my order was confirmed. I got an email from Arturo from fashion nova informing me that their third party security system has flagged my order and in order to up lift the hold from my order, they will need for me to provide them with a selfie of the card holder and ID when I took these actions I got an email saying that their third party security system cannot electronically verify this order and if I still want to make a purchase I must reorder because this order is being cancelled and that I must allow 7-10 business days for the funds to post on my account. So basically I was told to take a photo of myself and a photo of my national driver's license to only be told that the system cannot verify and that my order is cancelled and that I must re order. I NEED MY MONEY I DO NOT HAVE EXTRA MONEY TO THROW ABOUT ON THE INTERNET. I am very disappointed and LIVIDDDDDD! I called [protected] and also have been emailing [protected]@fashionnova.com.. I NEED RESOLUTION.

I regret that I didn't read the reviews earlier. I bought from this website called FashionNova and never received my item. It is now more than a month and I can't reach anyone from FashionNova to ask about my order.
After they received the money they stopped replying. This whole thing seems like a scam.
I need to contact them and I need help. As for now I can only advice everyone to stay away from them. If you need more proofs then just read the reviews, that should change your mind.

I have ordered from fashion nova so many times. i absolutely love their product. I am on their website trying to order jeans (it's memorial day weekend 2017) and their website is whack! it is so messy and I can't even click on the right topic on their dashboard. the pictures of clothing are overlapping everything on their site and it is impossible to navigate. it makes it impossible to buy things or look through it. whenever i click on a product i want to buy, i can't even select the quantity or size. PLEASE FIX SO I CAN BUY STUFF.

I ordered a bunch of items and spent over $75 on a Saturday, I expected to get my package by the latest Wednesday. When I didn't receive my package I emailed them and asked why my package said unfulfilled, they charged my card on Saturday for the purchase. Then they emailed me saying the package is supposed to be delivered by May 27th when I ordered it May 20th. And I spent over $75 and I'm supposed to get free 2 day shipping. Then Thursday today! They emailed me saying "Oops we ran out of stock" OF ONE OF THE ITEMS I PURCHASED! Why wasn't the item on the website state that it was out of stock! Like wtf it shouldn't have even let me buy it if it was out of stock. Then they email me saying well here's your gift card, with the money on it. I spent $42.99 on the jeans and only got back $34.99 on the gift card that I can only use for THEIR site. I'm so pissed

i places many orders before now but for what ever reason my order i placed on 5/21/17 has not shipped the customer service number does not work and they have replied back to my many emails then for another order i place it on 5/19/17 took a week to ship then they told me that 1 of my items went out of stock and they refunded me on a gift card they did not gie me a choice and i wanted my money back

I cannot believe Fashion Nova thought this was okay to send to a customer. It was frayed and unraveling. Poorly constructed and just a hot mess! The dress was paper thin and see through. Similar to wearing tissue. I am very disappointed and highly unsatisfied! I work too hard to spend my money on such an awful dress and as a customer I am insulted.

1. Order 4/1/17 And not received. When called fashion Nova claimed order was on hold due to suspected Fraud even though the money was withdrawn from bank account and bank did not complain of any fraud.
2. Fashion Nova twice requested a picture holding an ID, request was granted twice.
3. two weeks later still no merchandise, by that time order was requested to be canceled and money refunded on 5/7/17 5 weeks later!
Fashiona Nova claimed it would take 5-10 days to refund. after 10 days they were called to ask where the money was. After numerous request they still claimed there was an issue and claimed a glitch and the bank would not accept the refund. Bank was contacted and said there was no attempt to deposit money and there is no way that could have happened.
Fashion Nova contacted again and said they will call back. Never called back! When finally reached again they for the third time said the money will take another 5 days!
So basically $300.00 dollars were taken, no merchandise in two months, Money said to be refunded, No refund for two weeks!
Still $300.00 not returned. Complaint filed with the FTC and FBI IC3 division.

I'm not sure if their system got hacked or they have just been cold hearted people all along and they decided this is where they would take people's money and not give people their order. I selected two day shipping for an outfit I was going to wear today for my birthday and the tracker says it hasn't even arrived at UPS. I emailed twice and no response, and their customer service never answers. So it lead me to go on their page on comment so everyone could know what they're doing an surely THEY DELETED MY COMMENT AND EVERYONE ELSES WHO HAD A SHIPPING ISSUE. I will find a solution, i don't care if I have to go to court. This is false advertisement.

I ordered shoes and a dress for my graduation Sunday night and didn't receive my dress until Friday but I paid for 2 day shipping. I also didn't get my shoes because they did not tell me they were out of stock until my dress came in the mail! I did not get my money back all I got was store credit and I will not get my shoes before my graduation wed! This sucks!

I ordered some items, they did not work out and i return them. I guess they got there after 30day policy, they gave me a store credit for 1/2 the price of everything i paid.Everything was new with the tags still attached and they are still selling the item for full price.

I have no issue with the store credit, but i emailed them to find out why i didn't get full amount i paid and they first gave me a story that i had received this discount, when i sent them a copy of purchase then they said their policy was to discount after 30 days.

I have reviewed their policy and they do state no returns after 30 days but it is not written anywhere they the will discount your full price purchased if returned after the 30 days. I have emailed them every day for over a week and they still have not resolved this issue for me. I asked to speak to a manager, because it is against the law for them to do this. Every retail company has to have their return policy very clear to the consumer for them to enforce it.

No where do they say they will only give you 50% store credit for what you paid full price.

This is stealing, i will be filing a formal complaint and get a lawyer involved. It is not much money, but it is the principal of not doing the right thing and taking advantage of people and hiding behind a web base site, because i am sure i am not the only person they have done this to.

email address [protected]@yahoo.com

This is the worst online store I have ever used. It has been over 2 months and I still have not received my clothes or my money back! I do online shopping all the time and I have never had such difficulties with a company in my life. They never pick up their phone, so I have emailed them. They sometimes respond via email, but they don't acknowledge anything I say and instead sound like a bunch of robots saying the same damn thing. They don't help at all and sound so lost! They don't even know how to help me! How ridiculous is that? Worst customer service I have ever experienced. Trust me, fashion nova is not worth the hassle. I bet after this review they will still not reach out and help with my situation. They do not care. Do not bother with this company.

My order #5042720. I want to know why my order is not in transit? It shouldn't have to take over 2 weeks! I want a refund or either send me some information about my order. I have emailed fashion nova numerous times, but their response is not telling me nothing! A week ago they was suppose to get in touch with the carrier to see what was going on with my order and get back in touch with me within 24-48 hours but I didn't hear back from them!