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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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A
5:24 pm EDT

Fashion Nova where are my credits?! where is my clothing?!

I've never had a problem with this company until now. I was emailed twicw last week about some things being out of stock that I ordered and I would receive a credit for those missing items. That was a week ago! Nothing! So I emailed the company 6 times and called customer service literally15 times in a row just to speak to someone about my CREDITS they owe me but I keep getting the same recording and getting hung up on and I was sent an email With just their FAQs! I am very angry and agitated because I want either my money back or my clothing! I also had to pay for shipping on one of my purchases, which was TWO DAY SHIPPING and I have yet to see it! If I don't get a response from the company soon, I'm reporting them! I will no longer spend my hard earned money here anymore! They have stolen my money and I won't tolerate it! DO NOT SHOP HERE! THERE IS NO CUSTOMER SUPPORT!

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4:25 pm EDT

Fashion Nova did not give me my money back

I have had order from fashion nova in June 12
Send it back 7 items in 6/17/2017... Only received 1 item for credit store.. I know their return policy. So didn't expect for a full refund.
The guy name Micheal garvine the one who sign for the packaged. So I know for sure that they got my order. But what happen to the rest of mine? It worth more then $200 why am I only received 30.02.

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A
9:16 am EDT

Fashion Nova false advertisement and no customer rep that can be reached

Placed an online order on 6/21, hoping to leverage FREE 2 Day shipping, received confirmation email, got charged on my bank account and still have yet to receive any follow up email in regards to shipping.

I emailed and called but cannot connect with an actual representative. You would think with the loyal customer base they have, they would provide better service. I Would flat out cancel my order if refunds were available, why would I want store credit if my continued experience is horrible?

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8:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova order cancelled

I placed an order 4 a dress, fashion nova sent me the •wrong• dress plus it was tore! I replied I wanted a refund to my credit card. they said no refunds, just •in store credit•! I finally send it back.. they reply it takes 5-7 business days.. I finally receive an in store credit.. when I utilize that, I receive an email the next day stating the order has been cancelled! i'm so upset with fashion nova, u don't know the half of it! 😡😡😡 signed a •mad black woman•!

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3:16 pm EDT
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Fashion Nova payment taken - product never received

I ordered a dress on May 22, 2017 to be shipped internationally to Canada. My credit card account was charged on May 24, 2017 and I received a shipping confirmation email with a "tracking number" with the notation that it takes 24-48 for tracking information to become available.
I called and spoke with a representative (after multiple attempts and over a half hour wait in queue) who advised that she could not see updated information either, but would put in a request for reshipment.
To date (Jun 23, 2017) I've yet to receive my package, and I have called well over 30 times only to have the recorded message state "no support agents are currently available to take your call; please leave your name, number and email address and someone will get back to you shortly". I've also emailed 5 times only to receive an automated response advising that my email will be responded to within 24-48 hours. I have NEVER dealt with a more unprofessional company in all of my years of online purchasing! I will be contacting my credit card company for a full refund and will NEVER purchase from this site again...I advise anyone who expects good customer service and care to do the same! SMH Absolutely ridiculous.

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1:37 pm EDT

Fashion Nova fake 2 day shipping

I ordered a bunch of clothes on June 17th for a trip I was going on the following week. Its now June 23 and I still haven't received the package. There is no tracking number. When I login and check the order it says "unfulfilled". I emailed 3 different times and got no response. I called 5x and no one answers even though it says the customer service line is mon-fri 9-5. Im calling my bank to dispute the charges

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Sanika Powell
, US
Jun 25, 2017 12:27 am EDT

I am having the same issue with fashionnova. I placed my order on the 16th of June and received 2 days shipping. My order has not been shipped. When I logged into my account it's saying my order status is unfulfilled. I wanted to receive my order by the 26th because I will be going back home the following day. I reached out to fashionnova via email and they claim recent upgrades causes orders since June 13th to be delayed.
Fashionnova didn't even have the courtesy to send out an email informing it's customers their orders will be delayed and apologize for the inconveniences it's so called "upgrades" will cause. I now learn I cannot cancel my order nor can I get a refund.
I also agree with you regarding fashionnova's poor customer service. I failed to get them via phone after multiple attempts. Fashion nova need to have more respect for its customers, we don't have to spend our hard earn money with them.

ComplaintsBoard
J
1:31 pm EDT

Fashion Nova order

Hello,

I would like to make a complaint regarding the recent service received. I made an orser from the UK worth over £70 which was made end of May and I am yet to receive my order. I have submitted various email enquiries and even purchased a calling card to call Fashion nova directly to speak to somebody for me to know where my order is but was only able to get an answer phone. I needed the items for an event which I was not able to attend as a result of the order not being delivered.
I am highly disappointed with the service received and I would like to be contacted by a fashion nova colleague to determine what has happened to my order. I have previously made a delivery before and my items were delivered by Yodel couriers. I have contacted Yodel and they have told me that my items had not been received by them?
Please can someone contact me ASAP and let me know what has happened to my order? Ref 5635318 I am also available via: [protected].
Regards

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J
7:16 pm EDT

Fashion Nova service is awful

I placed an order on Friday of last week saying it's two day shipping and I have still not gotten any email saying that the order has shipped I purchased more things on Sunday and have not gotten a shipping email either I've tried calling no one picks up I've sent emails no one has responded and I've tried contacting them through instagram and they have still not even messaged me back if I would of known I would I have to wait this long I would of never bought the items it seems that if I pay the extra 15$ for an item to ship the next day I get that no problem but spending over 75$ and getting 2 day shipping is a lie

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R
6:12 pm EDT

Fashion Nova return service

I purchased 4 items, I received them. I returned 2 items back sups. Ave ordered many times online from many companies, never a problem when returning items. Fashion nova is saying they never received my item's and therefore no credit has been issued. My daughter used her birthday money to buy these items and of course is divested that she is out of $50 now. I have tried numerous times to talk to a rep on their customer service number. overtime a prerecord message says no one is available. Something is really shady at this company. I will never recommend or order from here again. CUSTOMERS BEWARE

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4:39 pm EDT

Fashion Nova terrible customer service

Understand that you will deal with customer service through email which can be quite frustrating as they provide you with blanket replies that do not answer your questions. I placed a big order for items on June 14, 2017. I was told due to the upgrade of their new system that orders will be processed and shipped faster, THAT IS A LIE. This is the second order one placed in May that I received late after my vacation. The next order I placed last week in June for another vacation has no tracking number nor can I get a response as to when my order will be shipped. My order has not shipped and I Cannot get a refund. I demanded my money be sent back to my card and even with the big mix-up they will not oblige my request. I visit the site daily and I certainly order consistently. To treat a frequent customer such as myself in this manner is disgusting. I will no longer shop here. I will deal with my bank to get my money back because I do not want a store credit as I refuse to shop there moving forward. Avoid this site their practices and policies are unethical.

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L
9:26 am EDT

Fashion Nova unethical business practices

I was given "store credit" for an item that was never fulfilled, as in it was out of stock even before the other items shipped out and then I receive the other items, did not like them so returned and now am stuck with $100 in store credit that is still missing about $30! They do not give you your full refund. Whaaat!

Oh and they delete all their bad reviews online just so you know. I left one good review on an item my mum genuinely liked and one bad one and they posted but deleted the bad review minutes later.

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R
2:19 pm EDT
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Fashion Nova credit has not been received

Fashion Nova received my items several days ago and I am yet to receive a store credit. I so wish I had read the reviews about this company before purchasing because, they are a big let down to say the least. I have tried calling several times and their customer service is non-existing even by email I have not gotten a straight answer in regards to my return (1750779). I have searched the web trying to find a legitimate phone number that someone will answer to no avail. They even list the "Post Office" as one of their customer service numbers. They state on their answering machine that they have improved there customer service to meet the needs of their customers and if this is the truth I would hate to see what it was like before now because this service is atrocious. What's even worst is this is my very first time ordering from this company and I can't tell you how much they have left a bad taste in my mouth.

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Kattcoll
, US
Jun 21, 2017 2:42 pm EDT

Same, I'm abt to call BOA and do a charge back, just do that. The more ppl do that the more their merchant gets hurt and they en up losing processing

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R
12:57 pm EDT
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Fashion Nova customer service

You guys really need to step up your customer service game . I have been trying to get in contact with you guys for over a week now I have sent back my items which you guys HAVE received and I still HAVE NOT received my gift card . It's not fair that customers have to wait so long to get their HARD earn money back. why even have a phone number of your not going to answer it

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They finally replied back to my email and gave me one gift card but I'm waiting on my other one

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12:44 pm EDT

Fashion Nova never received my order

I made an order on May 28, and received an email saying it was shipped and a label was created on the May 31. It is June 20th and I still have not heard anything or received my package. I called the customer service line to complain, but no one was ever available to take my call, and i never received an email response about my complaint/problem or even a call back. It has been almost a month since I placed this order, what is the hold up and why is there poor service with the company?

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8:58 am EDT

Fashion Nova service

I placed 2 orders on June 16th. The first was made at 12:48 pm. I understand that they are closed on weekends but it is now the 20th of June and the last order I placed was fulfilled before the first one. I contacted them via email but I still haven't gotten a response. I really need my stuff because I am traveling on Friday. Order Number 5990013 needs to be delivered as soon as possible before Friday

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M
5:00 pm EDT

Fashion Nova no update on tracking info...

I made an order (#5872675) on June 10 and the tracking info didn't update until June 15 to tell me that a UPS label has been created. I chose the option for 5-7 business day shipping. It is now June 19 (business day #6) and the tracking information on UPS.ca or on FashionNova's website hasn't been updated and i am starting to get worried.

They don't answer the phone and they keep replying with automated emails... annoying... i just want my package maaaaaaaaaaannnn

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K
1:02 pm EDT
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Fashion Nova unfilled order status 6 days later

I purchased a grey bandage dress and silver mirrored heels on 6/14/17. Payment was prcoessed and recived. My items qualified for the 2 day shipping however it is now 6/19 and my status still says unfilled. I have attempted to contact Fashion Nova but have yet to recieve a answer please help! Order # 596-0355. I need some type of assistance with trying to obtain my item's.

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K
2:06 pm EDT

Fashion Nova not receiving a tracking number

I ordered the same day 6/13/17. It is now 6/13 I still have not received a shipping number at all neither have they responded to any of my emails. I went they Amazon pay. Amazon has also emailed them and they have not responded. I'm just waiting while my money is taken and they have yet to fulfill my account. This is not acceptable service. Order #5944247

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Update by KiAndra Harden
Jun 17, 2017 3:11 pm EDT

Fashion nova has not shipped my items after contacting them several times by email. No response! No answers the phone so don't bother calling. First and last time ordering from them.. order #5944247. Funny thing my first time ordering and using Amazon pay so I will surely get my money back! I am in the US not Canada or out of the country... I always do online ordering and never in my 38 years of living saw some [censor] like this

Update by KiAndra Harden
Jun 17, 2017 3:13 pm EDT

Fashion Nova is still sending me emails stating my cart is waiting but I have the receipt they sent me to tell me I ordered my items

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Jasmine Chavers
, US
Nov 22, 2018 6:10 am EST

I ordered 5 items a week ago and still haven’t receive a tracking number yet these people were so quick to take my $100 and of course they’re not answering their Instagram or their emails this is messed up I always shop here now of a sudden this is how they treat people I’m filing a dispute with my bank👎👎👎👎

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K
10:38 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Fashion Nova - randomly cancelled order, never received refund

I am SO disappointed in this company, or should I say SCAM.. I ordered a Karlie Denim Jacket on 6/12, and on 6/15 got an email saying that they had refunded my purchase, which I never asked to be done. I have not received a refund yet. I have emailed their business twice, I have called they call center, left messages, and nothing. I do not understand why...

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12:18 am EDT
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Fashion Nova terrible customer care

I bought the manhattan coat (they were like 30 still in stock when I purchased it) as well as some thight high boots. They sent me an order confirmation (Order ID : #5781099) Then after they even sent me a letter saying that my order has been shipped so everything were OK. The same day but like a hour later i got a message saying ''Here's your Fashion nova gift card'' at first I didn't understand since I didn't asked for any gift card so I sent a message asking why do I had recieved this card and they replied that apparently the coat is sold out, HOW ? When I purchased it they were like 30 still in stock! How can it be sold out after it shipped? And that's not it, I still didn't recieved an answer from them and it's been almost a week now. The manhattan coat promotion is about to end tomorrow. I paid for the shipping and they didnt even include it in the gift card. So now I have to pay again for shipping because their system didnt work right? I have to pay for shipping and for that full price coat because they didnt answer on time ? Thats so much for me its in USD devise and Im canadian. Im so disapointed I loved their clothes so much I just can't afford that customer care and that bad service I'm losing money and I don't even have enough.

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Update by Wiam Houssani
Jun 12, 2017 12:25 am EDT

Even the credit card you gave me has an error on it when i try to repurchase the coat with 30% sale its 23.49$ USD and the gift card is only 20.98$ USD. Ive been sending massive messages and no ones to answer and my situation is an emergency as the item in question is having a promotion that is about to end in 10 HOURS now! I don't have the money to buy it full price. I can't pay the price of something that is NOT my fault. They got to do something about it and FAST.

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fashion Nova Customer Service. Initial Fashion Nova complaints should be directed to their team directly. You can find contact details for Fashion Nova above.

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Use this comments board to leave complaints and reviews about Fashion Nova. Discuss the issues you have had with Fashion Nova and work with their customer service team to find a resolution.