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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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Newest Fashion Nova reviews & complaints

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12:59 am EDT
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Fashion Nova never received my orders

I placed an order on April 30th I had 3 different separate orders ‬ today is May 4th and I have still not received my order. The day I placed my order, my order was flagged for fraud I sent back the proof in the response. Every day I emailed them three times from three different emails and all I get is an automatic..
#5143163 Apr 30, 2017 paid unfulfilled $111.98 USD
#5142756 Apr 30, 2017 paid unfulfilled $251.06 USD
#5141951 Apr 30, 2017 paid unfulfilled $265.98 USD
I need my money back or order need to be sent before sunday am tired calling nobody the calls my email is [protected]@gmail.com

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3:13 pm EDT

Fashion Nova terrible customer service, do not return they will keep your money

So i used to love ordering from this website but recently i ordered a few things and they did not fit (And one of the items which was a chain came broken) so i decided to return them and exchange them for something else, i had to pay 20 dollars to ship it back, i didn't hear from them for a week and i called ups and they told me my package was deleviered and signed for so now they have my products/ money and i have sent them at least 20 emails and have gotten no response, and they're "customer service phone number" is complete ### cause no one ever answers, i just want my money back asap, if i don't hear back after this post i will be reporting them! Below is my return receipt and the last email they sent.

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12:53 pm EDT
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Fashion Nova order/shipping

Order #5187588, I ordered various things from Fashion Nova for my upcoming Bachelorette weekend get away. I basically ordered all my outfits for my trip, and I paid EXTRA for ONE DAY SHIPPING to assure my items arriving on time. This morning I got an email saying i would be receiving my items on Friday rather than today, Thursday. It is the same TWO DAY SHIPPING that i could have gotten for free, not the 1 day shipping I had paid for. I have tried calling their customer service number to see if it is possible to pick up my items at the warehouse. I have been calling since yesterday afternoon but they do not answer. I then sent them an email asking if i can pick up my items, but it was an automated response saying i will get an answer in 24hrs. I cannot wait 24hrs, I leave for my trip tomorrow and i was expecting my package to arrive on time, after all that is what i paid for. I don't understand why they even offer a number if they do not answer it.

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Latisha Gibson
, US
May 08, 2017 11:40 am EDT

I'm in the same boat! I placed my order April 28th and have not received anything! I haven't even gotten any updated shipping info. It still says its preparing a label. I'm so angry because they charged my credit card for the full amount but haven't received anything. Beyond disappointed. I ordered 8 outfits, one for a bday party for this past Friday. I had to go and find another outfit to wear. I will never order again from here.

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1:15 pm EDT
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Fashion Nova - never receiving full store credit refund on returned item .

fashion nova has the worst customer service, they are a SCAM! After lying almost 20$ to return the items that's didn't fit, I needed up receiving half of the refund of what I returned. They never gave me the store credit for all the items I sent back. It's already bad enough that they don't give your money back, and they want to still scam you off your...

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7:43 pm EDT
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Fashion Nova customer service and shipping.

Customer Service is pretty much non existent. Talked to a supervisor on the phone and she talked over me the whole time. Emailed once, no answer. Emailed again, and pretty much got a sorry but we aren't going to do anything about it (attached pictures of correspondence). I placed many orders with Fashion Nova and that was my last order with them. The supervisor really turned me off.

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8:18 pm EDT
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Fashion Nova bad customer service!

I purchased 5 jeans and 1 dress on april 2 2016 they did not fit me so i returned them to the Fashionova warehouse. Its been 5 days already and i haven't received my store credit! They dont answer phone calls ive tried getting a hold of them but nothing. They dont answer emails either they blocked me from their Instagram for asking about my return. They are so unprofessional and have really bad service i will not buy from their website never again. I just need my refund now!

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10:05 am EDT
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Fashion Nova - wrong items shipped

I have ordered from Fashion Nova before with NO issues, but this last time i ordered from them and they sent me ALL the wrong items. I emailed them and I got a message saying I would here from them within 24 hours. I haven't heard anything so I called their customer service line and no one picks up. When i went back online, I saw that most of the items were sold out now so I probably won't even get my stuff now.

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12:06 am EDT
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Fashion Nova I haven't received my order

I place an order a week ago made the payment I was waiting on the confirmation of my order but nothing I started sending emails calling but still don't have any response from them I want my money back I spent $385
Address is 3242 Peachtree rd ne unit307 Atlanta ga 30305 my phone number is [protected]
The last four of my card number is 9029 chase bank name on the card Tyrone Turner my husband my name is Maria Victoria ruiz-turner

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10:10 pm EDT

Fashion Nova my order has been flagged as fraud

Order#5103331
#5102856
My email address: [protected]@gmail.com

What happened to my order? Why its on hold or flagged as fraud? I received an email from you fraud department. I'm calling your number but no one answers.
I ordered twice the first one is the nude dress (going down dress) and the second one is the hype black jumpsuit together with the u bra and bracelet.What happened? it should be fine right? My credit card was charged already and I need my order as soon as possible. I ordered another jacket just now and it was okay, I received an email that you shipped it already.

I'm reading a lot of reviews online regarding this issue and they said you took the money already and never send them the items.please dont do this to me, I was charged already and I'm waiting for an update regarding this, I'm worried I've been a valued customer of fashion nova so I trust u guys won't disappoint me.please I need a reply or reassurance and I want to make sure that my orders are ok.

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5:30 pm EDT
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Fashion Nova dress

Fashion nova
pardom my french
is full of ####
the dress was in the site for one day
so
if your imventory is low it would indicate sold
out
which it didnt you only removed the dress when i complained
all sizes were abailable i have screen shots
whay yoir company did was take my personal
info
my other dress a fake shipping label was created #5066269)
was never shipped
this company is a fraudulent. Compamy tye reviews online are fake thats why there is no pictures of customers wearing the merchandise
wjat thia comapny is doing is taling imformatiom
amd u domt
have the merchandise to supply

i will
not lead the punkiv to
believe the dress was sold out
i was going to purchase tge drss in a small
and receives an email staing the itne was still waitung to be putchaed the next day
so
thats bull ####
um behomd furious
this dress was for a wedding now i have nothing my time was wasted
im drom
ny i will be reporting this and all corrospondrnse to the bbb
and im
reporting this to ny assembky office this site ahoukd bw taken down its fraud and this company is collwcting credit card info
i want my mondy back
for my dress
today 4/26/17
or i want my dress shipped to me
if i receive the dress any layer than tomorrow it will
be refused and u will be going to my bank the nypd
filling a fraud report

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3:01 am EDT
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Fashion Nova getting wrong sized items

I bought an XS item and it clearly says it on the confirmation and receipt but when I received it, it was an XL. I have sent them two emails regarding the issue but no response. I tried calling, it says the number isn't available. It says it on the return policy that all refunds must be paid by the customer, but I don't think I should be paying for the shipping for a return when the company got my sizing wrong. I still haven't refunded it because I haven't gotten a response to know what to do and not get charged for returning back the item. I don't think I'll be purchasing from them every again.

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F
8:50 am EDT

Fashion Nova service

I placed an order worth about 300euro.
I got an email back saying that my order was flagged and asking me to send a photo of me and my id. I did that. 3 weeks ago. I emailed the after 3 weeks asking what's going on. My response? Another email asking me to send the a selfie with my id. Been trying to call them for a week after sending the picture a second time but I can not reach them..

Will they sort this out or have I simply lost my 300 euro?

Hmm...

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8:25 am EDT

Fashion Nova refund

I sent my items back for a refund because I didn't like nothing in the box. Upon receiving my returned items fashion nova issued me a gift card for about $40. I was confused because I know I spent $90. They claimed it was because I sent back after the 30 days, which was a lie. I've been emailing them letting them know I was within the 30 days etc... And I haven't gotten a response. I call their customer service and there's never a response. I'll never order from here again, their clothes suck anyways.

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7:37 pm EDT
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Fashion Nova shipping issue

I ordered from fashion nova on March 30 and ordered enough for a free 2day shipping. Well I never received my order. Here it is almost a month later and they are putting me through the run around. I'm going back and fourth between them and USPS and that is an invonvience to me the customer. For me to purchase a such a significant amount of merchandise the least they can do is give me a store credit. Nope havent even received a response which is stated they will respond in 24 hours that's a lie. The customer service is horrible. I will never order from them again and if you are reading this i would advise you not to order from them neither. I believe in customer service and this is not the company to seek this.

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9:22 am EDT
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Fashion Nova refund without a notice

800 number no one answers, and email no one replies, and I'm still confuse on why I'm getting a refund if the dress I order still shows available online yet, the refund is because "it's out of stock" oh and I purchased the same dress twice, so inconvenient. Also I been to the store and everything you see online they don't have in store or out of stock so they refer you to their website, again for items that are not available?

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R
4:49 am EDT

Fashion Nova shipping issue

I'm having a serious problen with you guys and I want other buyers to be aware of this problem as well. Every time I make an order, I give my complete address. When fashion nova processes that order, that put whichever part of address they feel like. This is annoying and a major inconvenience for me. It is costing me time and money to try to locate my order because you do not use my complete address. When i contact customer care, the response is "sorry we can't help, contact the courier company" and you are the ones that keep making the error. I'm so tired of it. I'm an international customer and it is so frustrating. I don't live in the USA, so for customers like me it it crucial that you get the address correct. BUYERS BEWARE! ESP INTERNATIONAL SHOPPERS!
My last order #5041553 and y'all screwed up my address again!

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K
krysie
, JM
Oct 30, 2018 2:32 pm EDT

Could y'all tell m which courier did you use to delivery my products I have been waiting on them more than two weeks now. last update stated theyre in Jamaica but I don't know where to contact to get my packages. #Fashionova order number #[protected]

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5:55 pm EDT
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Fashion Nova package not arrived from fashion nova

I have been waiting on a package for almost 3 weeks when I paid for shipping for 6-10 days it still has not arrived and it says that the package is still in australia since the 14th of this current month it is designated to be in newzealand christchurch I am very fed up with waiting and would like some information regarding my order waiting this long for a package is unacceptable and unprofessional
I would like information about this asap

Thank you.

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9:54 am EDT

Fashion Nova where is my order #4896126

Hi Fashion Nova Team,

Please let me know the status of my order #4896126. I placed my order April 15th, 2017.

Its been over ten days and I have not received my order yet. Pleaseeeeeeeeeeeeeeeeeeeeeee ship my order ASASP.

I have ordered from FashionNova before and have never had an issue with them.

I receive an email from a FashionNova representative (Maria Ruiz) on 04/25/17 I replied to her intermediately but I have not receive an answer yet.

Thanks.

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7:55 am EDT
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Fashion Nova - received a refund no explanation as to why, and the item was still in stock

april 21 2017 i purchased the everything is beautiful dress in a size medium the dress was fully in stok in all three sizes . april 22 2017 I received an email staying i would be receiving a full refund no explanations as to why? usually when a refund is given theres an explanstionasto why i emailed fashion nova 2x no explanation now the dress is off the...

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9:07 am EDT
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Fashion Nova took my $900 they are scam artist beware

I made purchase for the very first time from them 10 days ago almost $900.00(order # 4943362)..they said we were flagged by fraud dept..I thought maybe it was true because it was my fiancee card..I sent in a selfie of him and his ID next day then I called spoked with guy named Lee he said they received the selfie and I was all good..said items will ship next day tht was over 10 days ago, still no clothes..I have emailed them..no response..I have call hundreds of times noone answers the phone..I dont understand how all these ppl on Instagram say they are great..these ppl are scam artists unclassy unprofessional and need to be shut down..I will NEVER shop there again.and I have told everyone who listens to avoid thm..I want my 900$ back or my clothes.. this is ridiculous.. ppl work to hard for money to have this happen we are meeting with bank tomorrow see what we can do and possibly file charges.

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Contact Fashion Nova customer service

Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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