FashionNova — processing of my order
Order no. 9337525
I placed my order since Nov. 13, to date I see that the order has not been fulfilled yet my credit card was charged immediately after placing the order. It is my understanding that orders take 2 business days to process, that has since gone.
I will be at the delivery address until Sunday and I sent a follow up email requesting that delivery be made by Saturday but instead I receive one of you generic emails which is impersonal. This is not good enough especially given that I am a first time customer. Instead of looking at person's personal concern, Nova opted to sending a generic email. Additionally, I have sent an email to [protected]@fashion nova.com but I am afraid waiting 24 hrs for a response is too long at this time. As I am at a hotel, I am not in a position to ask the hotel to return my package whenever Nova feels to have it delivered.
As I write this complaint, one is left to wonder if this will also fall on deaf ears.
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