Fashion Nova
reviews and complaints

I was told I had free two day shipping it took a week for my items to even be processed and sent out then another 3 days to get it. I called, emailed, and messaged on Facebook I received an email back days later not providing any real help or concern. I finally get my package 3 of my items are not there. After reviewing the email I received once the package was processed I did see they did in fact not list the products in my package those three not being on this list... but provided me with no explanation as to why! Like I wanted my clothes and if I can't have them I should be receiving an apology email not just at the bottom of an email im small print "you'll receive a credit for any items not on here within 48 hours" ... I have still yet to receive the credit. I have still yet to be contacted back. I will never order from here again they are beyond horrible seriously worst online shopping experience I have ever delt with I feel ripped off.

My order was refunded on its own even though the credit card I uded worked fine that same day and the next day withno problem yet Fashion Nova refunded my order and then they placed another order for the same products however I was not refunded and now ive been double charged and they will only offer me $150 in store credits... Thy were the ones that reordered my order for me and now all they want to offer me is store credit! That's ridiculous because I was going to wait for store credits! This gets me furious!

I ordered a few items on Sunday, and paid for express shipping. These were ordered for an engagement I have tonight (Friday) and a wedding I have Sunday, and the shipping said it would take approximately 2-4 days. This is rediculous, and i am very devastated.
Now I am left with nothing. I would not have ordered the clothes or requested for express shipping if I knew these items would not be here on time.

I've shopped with fashion nova online for the last year 1/2. For a long time appreciated there customer service and prompt delivery service. I returned two items recently through mail, on Nov 10th it said the returns were delivered on the following day the 11th so I waited til the 20th of nov hoping to receive my online store credit email, I could place another order. Nothing came so I emailed customer support, I didn't here back then I emailed the following day finally someone replied asking for my order number, I provided it and still have not heard back. I've since emailed several more times letting them know I've provided tracking order number and the items I've sent back. Still nothing, I've also called a toll free number that send you through so many prompts but then hangs up on you. I'm really disappointed because now I've basicall have had them steal $40 from me. You can't get ahold of anyone. No one replies at all to you. They were the last company I thought that would screw you over.

Fashion Nova is currently trying to scam me. I purchased two items and they said it had been shipped. A week later I got the stupid gift card saying my items had been successfully returned. When they finally got in contact with me they said it's because they can't ship to my address? (New Zealand). What use is a gift card if I can't ship anything to my address? They also didn't refund my shipping! I want my money in my account!

I've ordered two weeks in advance, after a week I have notice my order status is still unfulfilled, I have contacted the support team via aida in regards to my order status and whether it has been shipped. I did not get a confirmed and reliable answer for what I requested. She could not tell me where my order was not what date it has been shipped, even though she convinced it has been shipped and they are experiencing technical difficulties. Let be realistic & let's be clear that issue is your ongoing and you guys need to sort it out cause it is not the customers fault and people need to know where there items at cause why am I paying for shipping if im not provided with a tracking number.
Also, I have noticed they have charged me additional chargers on top of my order without my consent without me knowing. Now, a few days later I received and anonymous email and text stating my items have been refunded without a reason, which is another ungoing problem with fashionnova, so I decided to find my own reason via their website. I found that they are absolutely liars, how can all three items not be in stock all of a sudden? And two weeks later it's still up on the website stating it's in stock all of my three items. Now I have contacted the support team again and now im getting blanked. If I do not get my refund or my money back since I didn't get my order I would have no choice but to take this matter further and into legal authority hands because i'm a international buyer and should not be treated in this manner. Stop sending out promotion and answer to your damn complaints

I am very disappointed in Fashion Nova! They false advertise on the website telling you they have "fast shipping" and that they ship "within 2 days". It is a lie. I ordered items 1 week ago for my birthday and I never even received a tracking update. My Birthday is tomorrow and I have no dress. I am very hurt and disappointed. Every time I try to check the status of my order, it says "Order not fulfilled". How dare they steal from paying consumers? I am so tired of their fake reviews. The truth should be exposed. For every bad review, they get online and do at least 10 fake reviews so they won't "look bad". My friend used to work for the Montebello store and told me this! They send free clothes to celebrities (in a timely manner), so the celebrities can keep advertising their product. Fashion Nova took money out of my account as soon as I placed my order, and I have no update whatsoever about where my parcel is. I don't understand how a well known company can scam hundreds of people. They don't answer the phone and they send you generic emails when you ask about your items. When you write your concerns on their Instagram page, they delete your comments. To date, I have emailed them over 10 times, and called over 10 times, and I have all the records to prove it! I have filed a review and complaint with BBB. I am just waiting for my lawyer to compile all my records. All I want are the items I paid for. Is it really that hard to put my items in a box and ship it to me? Disgusting customer service. I wish they cared about their paying customers as much as they care about these non paying celebrities they eagerly give free clothes too. This is so ridiculous. I really hate thieves with a passion. Very evil company that stole from me. May God punish the owner according to his wicked and scamming deeds. Amen.

I am really frustrated with the service of fashionnova. I really needed a make a scene sequin dress and i have never ordered with the company before and they have already dissapointed me countless occasions when I call their phone and it goes straight to the automated system or they do not return my emails. I'm losing hope. I needed the dress for an event in a couple of days in size small but everything is sold out and i wish they would make more quickly

My credit card was not charged the price shown to me at checkout
i placed an order online with fashion nova. The price was supposed to be $95.11 us funds however i received an email from amazon stating that i was charged $135.87 us funds. I immediately contacted fashion nova and asked to cancel the order or correct the price. I received an email stating that nothing could be corrected and if i was not happy with the purchase after shipping, to return and they would issue a fashion nova e-gift card... Meaning i would have to pay to send these items back! the order had been placed within minutes of me contacting fashion nova yet they are stating they cannot do anything? it's not right to be shown one price and charged a much higher price. Luckily i took screen shots of the pricing in the cart as proof. I then received an email stating that the items have not been shipped yet, i contacted fashion nova telling them to cancel, do not ship and refund my money or correct the price. I wanted to ensure these items do not get shipped if they are unable to correct the price. Showing a lower price and charging a higher price is a total scam! they are refusing to correct this issue that was caused due to their lies.

I placed an order on 11/7 coming to the state of Georgia and instead Fashion Nova did not pay attention and shipped it to the Country Georgia now 2 weeks later I am calling USPS trying to figure this out because Fashion Nova has not helped me at all they won't even call USPS. All the shipping information was screwed up because they messed up the shipping address. Now they are telling me to wait 4-5 weeks or later until the package comes back to them before I can get my money back. These people are liars and don't even plan on trying to get customer service to help you because they will not. I will never order from this site again because obviously they are too incompetent to figure this one out.

I made an accidental order on October 19, 2017. I called immediately and made many emails. I was told by a manager that I would be allowed to get my money back for this one time only because it was not on my card and the order was not supposed to be made in the first place. I was told that I would need to refuse the package as soon as I received it in the mail and I would get a full refund as soon as my package was returned. I refused the package as soon as it got to the post office. Fashion Nova received the package on Nov. 3rd. I was told processing would take up to one week. Fashion Nova has now had my package for 2 weeks now. I have not been able to get ahold of a representative over the phone because every single time I call, I am on hold for 20 minutes and then the phone hangs up. I have sent emails and I have not gotten any answers about my situation. My order was $122. I don't have my refund, I don't have the clothes that I had to pay for, and I don't even have store credit. I have not been able to contact anyone ever since my package was shipped back, my email questions have been ignored. I have been lied to. I was promised a full cash refund as soon as my package was returned. This is absolutely unprofessional. This is not right to keep $122 from a customer. My order number is 8672622. I need my money back immediately. This has been a horrible experience. I have called many, many times and I can't reach a representative because the way the phone is set up, it does not allow a customer to be on hold for more than 20 minutes. My email is [protected]@gmail.com

Order no. 9337525

I placed my order since Nov. 13, to date I see that the order has not been fulfilled yet my credit card was charged immediately after placing the order. It is my understanding that orders take 2 business days to process, that has since gone.

I will be at the delivery address until Sunday and I sent a follow up email requesting that delivery be made by Saturday but instead I receive one of you generic emails which is impersonal. This is not good enough especially given that I am a first time customer. Instead of looking at person's personal concern, Nova opted to sending a generic email. Additionally, I have sent an email to [protected]@fashion nova.com but I am afraid waiting 24 hrs for a response is too long at this time. As I am at a hotel, I am not in a position to ask the hotel to return my package whenever Nova feels to have it delivered.

As I write this complaint, one is left to wonder if this will also fall on deaf ears.

I ordered for some orange thigh boots along with some beautiful chokers I saw on fashionova, firstly it took more than 3 weeks to get it while they said they were having 2 days free fast shipping, meanwhile I'm just here in Canada. Finally when it arrived, the fashion choker came completely ruined, all the stones are out, not even something you can try to glue together. It's a mess. I'm very disappointed with this.

I ordered a pair crystal boots, Fashion Nova shipped the boots damaged with stones missing, I immediately reached out to the company, a rep said to send the boots back and also pay for my shipping if it was under 10.00. So I shipped the boots back, mind you, the boots were 149.99 with 30 percent off, equal to 105.00z The company then sends me an email, with a fake invoice stating I paid 75.00 for the boots minus 23.00, giving me a [censor] credit worth 52.00! Then had the nerce to send me an email saying it will take 7 to 10 days for them to look into my missing credit! After this Im done with fashion nova after years of being a loyal customer!

I am a customer from Australia, and I placed an order in October, nice and early so I could have my dress before a wedding event in November. I selected Express shipping which was approximately $40AUD, to get the parcel early. On the website it stated that international parcels would arrive within 2-5 business days after its processing time, however my parcel did not arrive to me until the 9th business day.
With the processing time, it was 11 business days altogether.
This is unacceptable as the website advertises express shipping to be 2-5 business days not over 7 business days.

I've been dealing with Daryana via the customer service email and have received the most horrific experience and treatment that I have ever experienced with a company's customer service
1. My questions have been ignored and unanswered until I email back reiterating my question.
2. They keep saying it's not their problem
3. She told me to wait 7 business days after the 5 for my parcel, EVEN THOUGH i paid for express shipping.
4. Emails had many spelling mistakes (very unprofessional)
5. The day I received my parcel, Daryana blamed me via email saying I wrote my address incorrectly so it was going to be redirected back to them for a credit note, however I had already received my parcel ? - this point I lost my trust in this service as I'm not sure where they got this information from and were very quick to blame me.
It also gave me the vibe that they were going to redirect my parcel on their side so I would not receive my products I paid for, so they could keep all the money I paid, as she said a credit note would be issued back.
If this were to happen I would have lost the $80AUD I paid for, and would have to repurchase again, paying an extra $40AUD for shipping AGAIN to receive my garments. When my parcel arrived, my address listed was perfectly fine.
Very cunning move...

I've been emailing just for my shipping to be refunded as I think this is most fair for this situation, but this request has kept being ignored.

The least I want now is for the difference of the shipping to be REFUNDED as I've clearly gotten a regular service instead of the express I paid for.

I've in in contact with their CS team for 2 weeks now, and this issue is no where near solved.

I ordered 4 items on monday and I got the 2 day shipping, I needed the outift for this saturday but I have not even gotten an email saying it has been shipped or anything. I have emailed numerous times, I have called numerous times and no one will answer me. I am probably going to sue fashion nova. I ordered the 6th of November and it is the 9th. It says 24-48 hours to process but its been 3 days. I just want to find out if it is actually coming or what. I got the 2 day shipping because I needed it fast. I am very disappointed. Many of my friends order from here but I can not even seem to get someone to speak to me I have been on hold 3 times for 30 minutes then it hangs me up. THis is ridiculous. No emails answered either. Sueing.

Below is my most recent email to fashionova which says it all. I've been trying to use a store credit that I was issued like 6 months ago but my order keeps getting canceled. They don't tell u why your order was cancelled and which item is out of stock. Email just says u received a refund. They never answer the phone and you have to wait at least a week to get a response by email. Once I use this store credit I'll never do business with them again.

So I'm assuming I received this email because the item is out of stock even though it showed available on your website. This is getting really annoying as this has happened to the last 4 orders I placed. How about you update your website to match your inventory so I can stop wasting my time ordering something that you don't have. And also how about you send your customers a detailed email explaining why they're receiving a refund. Luckily this order only contained 1 item. My last order had 5 items and I had wait to receive it in the mail in order to determine which item was out of stock because your generic email doesn't include why and what I'm being refunded for. More importantly, where is my actual refund? You send an email saying my order was refunded but don't send an email with the actual refund. Now I'll have to wait a week for a response and my stupid store credit that I'll never be able to use because everything I order is out of stock

Hands down worst customer support ever, I hate complaining but honestly their email customer support gets me so mad, so anyhow I ordered three packages my other two were fine however my first one they gave me a shirt instead of pants, but charged me for the pants ... so I email support addressing this issue saying how i do not feel comfortable returning this back via mail becaUse if item is lost I lose my money for a mistake your company did feathermore I have never done I return via mail, so instead can I just keep shirt and get the difference back ( the pants were $40 and the shirt was $20 ) instead of support reading my emails they keep sending me this return policy over and over again and when I complain about how they are not reading My email instead their replying to the same thing a million times then they go on to say " your complaint is being forward to another department " like great ? But how are we goIng to deal with this issue ... anyhow you guys need to address this email customer service as a result I will never buy from you guys again because your customer support frankly is the worst I have ever seen, it's like talking to a machine ... no help at all ... I do my recommend this company to anyone

this is the forth am ordering and for sure, my order number was 8564803, ive always been satisfied because i use most best online shoppin sites but as i write this i only received my order after a week and yet it arrived in dubai and was to have it delivered as of 30th october, however i only got it today after a week and yet i paid for delivery, first, i ordered on the 16 th october and FN put a wrong mobile number on my parcel so i couldnt receive it because they failed to reach me since the number never existed at all, i had to go all the way towards the airport, a drive of 34 mins to reach the delivery point and they showed me these details as it was a mistake from FN, as if that wasnt enough, i get to open and i had ordered 3 items and the bondoc biker shorts two piece that came through, it was so painful to know that even after waiting, the bondoc came through with only the top and i paid for a two piece and sad enough i received only the top and imagine i was to wear it today to a white party so i cant go anyway, ive been talking and have sent an email to ANTHONY VINDEL, on this isuue but as much as you keep saying when it leaves your place you dont have control, take time to understand, every dollar counts and with that i expect proper full satisfaction, however i need to know how i get the shorts because thers no point in me having the brallette alone, i need someone to attend to this issue because its not proper and potrays a bad image of FN.

First let me just say that I have been a loyal customer for many years now and I have never had an issue or been dissatisfied with and transactions. With that being said however, I am very disappointed with my last order that was received in error due to fashion nova, and the way things are being handled. I placed an order back on 9/6/2017. Order# 7629850. I never recieved the items, instead was a dress that I did not order. So not only was I disappointed because included in that order was a dress that I was suppose to wear to a wedding that I ended up not being able to attend, but also being that I was effected by the terrible hurricane Irma that left devastation to many in Florida. Although that is not the fault of FN, my point is I should not have been worrying about getting screwed out of my money during this time. Not only did I send the item back through priorty mail, but I also sent pictures and proof of all the information. I was going back and forth with someone stating their name was Arlen Bernardez (SPA). I gave her all the info she requested and still no money back, gift card, store credit or anything! I am extremly disappointed with FN and will no longer reccommed anyone to them and will continue to the BBB to report for stealing money.