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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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Newest Fashion Nova reviews & complaints

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J
12:26 am EDT
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Fashion Nova poor customer service

so I ordered a romper from fashionnova on 7/20 and a couple days later I got an email saying my package was on its way, ok great. I go to track my package and it says pending. The facility they shipped it to stated they haven't received the package, but got the shipping data. By this point my money has already been taken out and I still have yet to receive the romper and it is 7/31. I email them 3 times and on the 3rd time finally got a response, stating that what happens after they ship out a package is not their fault and to file a claim which can take up to 30 days. This is ridiculous, poor customer service. All they do is take your money, they don't care about their customers. I won't be purchasing from them anymore.

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Humble Charmer
, US
Aug 01, 2018 6:38 pm EDT

Same here.. So do you know when you will receive your package? I have a similar issue as well with Fashion Nova.

J
Author of the review
J
Jdcostilla
, US
Aug 01, 2018 11:11 pm EDT
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They just sent me an email saying that it’s on it’s way, almost 3 weeks later but I guess I should be happy it’s coming.

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D
2:32 am EDT

Fashion Nova scammed on return

The company is a complete and utter SCAM! I returned two clothing items which amounted to around £40 and had to pay for shipping on top of it, it has been 3 weeks since I returned it and have sent Fashionnova numerous emails with my proof of postage attached and yet I have received no reply. THIS IS A SCAM COMPANY WHO USES CELEBRITIES TO SEEM LEGIT! DO NOT BELIEVE, THIS COMPANY IS A SCAM!

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S
8:43 am EDT

Fashion Nova shipment delay and cancellation policy

After hearing so much about this site I decided to place an order July 24th for my NYC trip coming up Aug 3rd, 18. On July 27th I received an email stating order delay it told me I could cancel my order if I did not want to wait with a refund to my original payment. I started to get worry on july 28th I still had not received any info regarding an estimate shipping date so I decided to cancel my order on the link from my email. So I went further to make sure it was cancelled by emailing them to get verification I recieved an email back from customer care stating unfortunately once your order is placed they can not modify edit or cancel it. So if I was displeased or unsatisfied with the order I would have to return the items and get an E-gift which is UNACCEPTABLE. For this business to be in such popular demand they have alot of work to do regarding customer service, shipping, & cancellation policy! I did not pay with an gift card and I will not be doing business with them anylonger. I filed an complaint to BBB.com because this place is an scam. I will dispute my charges with my bank because I don't want my order thats why I cancelled it before it was shipped out.

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Disappointed Customer111
, US
Aug 01, 2018 3:09 pm EDT

Good for you! This company is too popular to have such horrible return policies.

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5:54 am EDT
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Fashion Nova order not received - tracking history out of date

I placed an order from Fashion Nova for over $170 on 6/7/2018 for the first time (order # [protected]). I was advised the shipping would take 6- 10 working days ( I live in Sydney, Australia). It has been over 16 days and still no order received. I have followed up with Fashion Nova via email and advised to wait for up to 30 days and to check the tracking history. The tracking history is out of date, last information provided on 18/7/2018, which shows the order arrived at the delivery terminal in Australia. I requested an up to date tracking history from Fashion Nova however they have not provided this information. I was then told to contact the carrier in which I emailed and have not heard from them in over a week. My Fashion Nova account highlights that the order has been fulfilled but have not received my order.
I purchase goods/products online all the time and I have never had such an appalling experience: waiting so long to receive an order, providing out of date tracking information and poor customer service from Fashion Nova.
I want to know where my order is and when it will be delivered. Otherwise I want a refund for an order I never received.

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5:10 am EDT
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Fashion Nova order delayed/refund

I place an order 07/21/18 with Fashion Nova; being checking status on shipment date, no tracking information provided. I started sending emails daily. Four days later receive an email stating they have no estimated date of delivery of my order, I can CANCEL. I opted to CANCEL order and wanted to know the EXACT date my refund would be returned to my credit card. I was told by Ceida Diaz in an email they cannot cancel no matter if it has not shipped. Okay then refund me my money or provide me the EXACT date my order will be shipped. Until this day, I have not received neither.

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3:30 pm EDT

Fashion Nova service

It makes no sense at all they have 24/hour customer service and i get totally ignored. 7 times I sent email and no respond. I sent some items back and they recieve them a month now and no money back. I'm having a nervous breakdown. I trusted this site so much now it's a big disappointment.

Order #[protected]

Items:
Alters ego high waisted distressed jeans

Granny bandage swimsuit

Gabby surlice top

Ship from:
73 south walnut street East orange nj 07018 apt 19

Peta gaye cole

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2:40 pm EDT

Fashion Nova horrible place

This place is so stupid I accidentally put the wrong address & noticed real quick but I couldn't even change like wth what is the big deal? My order hasn't even been shipped & not only that but it is taking long to do so but I'm glad
Anyway only way to contact them is by email & they take a day to reply, their customer service number doesn't even help at all because there is no one to talk too & it's pretty stupid because all the machine tells you to do it go to the website
Like this is just horrible service idk how they are so popular

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2:45 pm EDT

Fashion Nova no restocks!!

Fashion nova never restocks anything i order the exclusive khaki overalls I get to my basket it's sold out I'm like okay maybe they will restock .. I waited a month in a half for those exclusive overalls-khaki I contact customer service they keep telling me to sign up for email notify I did that over 5 times this sad because I really loved the pants

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4:55 pm EDT
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Fashion Nova jeans came with a bleach stain!

Order -[protected]
I am so disappointed I paid money for jeans and they came with a bleach stain I think it's quite disgusting why should I go out my way to send them back when it wasn't my mistake? I have sent numerous emails no one is getting back to me I am so so upset by this. You should be sending me a new pair out immediately ! As soon as I opened the package I took a picture immediately I am shocked that you can send me jeans like this with such a high profile name ! I wouldn't think you would not get back to a customer if it's your fault!

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3:32 pm EDT

Fashion Nova return rip off

I returned 4 items and even sent a detailed email describing the items I returned. I have spent over $700 on that site and it's a damn shame that they have avoided and ignored 7 of my emails. I even commented on their FB and IG to no avail. I have introduced 4 coworkers to them and we all looked forward to our packages. Now, because of this, we are all on FN strike until they right their wrong and at least acknowledge me. I returned 4 items and they credited me 2 and 1 item that wasn't even returned. I am so disappointed because I was a faithful and avid shopper, constantly telling everyone I knew about how great their clothes are. But their Customer Service has truly disappointed me.

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2:20 pm EDT
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Fashion Nova refunds

I've made the same order more than 5 times and they continue to issue me a refund within an hour or two of placing my order. Every item is still in stock and I've emailed and called and still haven't heard back from them at all. My billing information is accurate so I'm just not understanding what is going on. It doesn't make sense at all and it's a shame because I frequently order from them and this is the first time I've experienced anything like this.

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S
1:58 pm EDT

Fashion Nova customer service

They made a mistake as far as the size on my order and would not correct it! And I've tried calling the corporate number and no answer! I feel like I'm getting ripped off. And they wouldn't even make the effort to fix their mistake. They are very unprofessional and customer service is terrible. No way to reach anyone on the phone no real corporate number where my issue could be addressed with concern.

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12:19 pm EDT

Fashion Nova defective item, won't pay for return shipping

I made a purchase and was supposed to receive it in time for my trip . However they did not ship in time. My package was delivered 2 hours after my flight departed and I returned home 4 days later. When I opened and tried on the items one of the pants had a defective zipper so I had no choice but to pay to have the item returned. they don't provide free return labels even if they are at fault. I have to pay the fee and submit the receipt to them and will only be compensated $10 even though I paid more than $10. I then get a reply saying I'm not going to get ANY compensation because they weren't notified 2 days after the item was delivered and was directed to their policy page. I sent them proof that I was out of town and was not able to hover over my mailbox to try on my clothes when they arrived and got a reply basically saying tough luck. if that's not poor customer service idk what is. I was not expecting to be inconvenienced with faulty items and there way of showing customer appreciation is by pulling this kid of stunt. I hate shopping with Fashion Nova and now I'll be stuck with an in store credit AGAIN! and will have to risk getting another faulty item when I'd rather just take my business elsewhere. Currently filing a dispute.

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4:28 am EDT
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Fashion Nova order not received - almost 3 months later!!!

I am peeved at this point because I ordered 3 items on the 28th of April and to this day I have not received anything. It was an international order and I expected to wait a month at most but this is now ridiculous. Even on your tracking it shows the last update as being the 15th of May - can you please do something to at least expedite the process if this has to do with customs or what not. Its not fair that Ive had to wait for so long particularly since the items I ordered were winter items and now winter is coming to an end! At least if you had put awarning on your website to say such delays are possible but you haven't! Instead you were just happy to take my money. Fashionnova I need you to fix this please. R000004397084

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3:42 pm EDT

Fashion Nova lost/stolen items

according to my email my package from fashion nova was to be delievered at my home at 11:26am however, there was no package nor am I able to speak with a live person I've contacted ontrac in which I was advised to contact Fashion Nova but to no avail I need the items for my birthday and I paid for items that I haven't received! very disappointed!bthe order number is [protected] this occurred to day july 17th. I placed the order july 13, 2018

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ennahj
, US
Jul 27, 2018 10:46 pm EDT

same thing happened to me my order was supposed to come this month on the 25th at 7:53 am and i have not seen anything i repeatedly checked my front door and post office but it’s not there i don’t know what to do !

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M
4:48 pm EDT
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Fashion Nova stolen or lost items

I placed an order on 6/21/2018, Item read delivered on 6/25/2018. I never received package. Post office had me contact Fashion Nova, fashion nova had me contact Post office. I've contacted BOTH parties! Still no package. I want a refund or re-delivery. I dont have money to waste. I've heard really good things about fashion nova, but this is the worst!

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1:36 pm EDT
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Fashion Nova undelivered items refuse to refund

I placed an order for several items. The items never arrived. I needed the items before my trip out of town. since it was the weekend customer service was closed. I placed the order again for the exact same items to have before I leave, paying yet once again. item status is still unfulfilled and won't arrive before my trip. I was told that I could not be refunded for the second order which would not be here in time and to file a claim for the first order. I'm out of over 200 bucks now.

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10:48 pm EDT

Fashion Nova poor quality and still no refund...

Everyone has been raving about FashionNova, commercials everywhere on Instagram, so I decided to try it. First purchase was just dresses and pants, when they arrived, I was beyond shocked! Quality was poor, material too thin, irregular stitchings, no sizing on the tag just like an ebay dress from China, the medium dress looking like XXS.

I realized I can't get my money back, I just threw away money for something I could never wear. They kept bombarding my email with deals, I decided to try their accessories since I've made up my mind to never shop their clothings. The earrings and crossbag arrived and looked nothing like the pictures which in retrospect were excessively photoshopped. The earrings looked washed and used, the crossbag looks smaller than pictured, more like a toddler's purse.

I live in DC and will be reporting this company to Customers' Rights, this is broad-day theft, over-photoshopped photos of products that lure customers to pay for products that are nothing like advertised and your money is not refunded.
#[protected] #[protected]

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10:42 am EDT

Fashion Nova returns

I returned items I purchased in a timely fashion. I was expecting to receive credit and it's been over 2 weeks and have been in a ongoing dispute to receive my credit. Fashion Nova says they never received the package but I have documentation proving other wise. I'm currently trying to get money back from my bank. Their customer service is terrible and their phone line does not work. Their phone line is literally a recording that states "shine light nova babe" with no direct person to talk to. I provided a plethora of information and they stated sorry we can't do anything. I would never purchase from them again. The clothing fabric is cheap and worse than that they handle their customers poorly.

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5:04 pm EDT

Fashion Nova clothing I never received

I was a loyal purchaser for Fashion Nova .. recently I've had two issues with them with two separate orders! One was I had a missing item, and they never refunded me for my purchase ! Second was they sent me a tracking number but according to USPS .. a label was created but they never sent out my items to be shipped .. and according to fashion nova USPS lost my package and they want to give me a gift card... [censored] that gift card .. I want my $200 back! Their customer service sucks ! All they care about is the customers money and they think a gift card will shut you up ! Too many damn problems ! I will take my money elsewhere.. they are not worth the headache

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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