[Resolved] FashionNova / order unfulfilled
I placed an order march 22nd 2017 for $562. Two days later I received a message saying that my order has been flagged and I should send my id verification items. This is the fourth time it has happened in 3 months. I had to call them every time to make sure they receive my info and to know if my order has been processed. This time it is taking me two weeks to get a hold of somebody. I sent 3 emails so farto zendesk, to their info email, and talked to their community manager on facebook. The community manager told me that their phone line is down. Meanwhile they can still send you worthless newsletter.
This is my worst online shopping experience. I am living abroad so they are delaying by 3 weeks my package arrival. (my friend receives it in the states and send it to me)
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
FashionNova Customer Care's Response, Apr 11, 2017
Orders are flagged to ensure protection of all our customers and hinder fraudulent activity. If you have previously verified an order and this has occurred again, please contact us at email@example.com "ATTENTION FRAUD DEPARTMENT" and we will assist you as soon as we can. I apologize for any inconvenience this may have caused you or delay in receiving your shipment.
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