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Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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H
12:34 pm EST
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Fashion Nova Product never received

I had placed an order from November and now is February, I had received one item but the second item was NEVER received. I being trying to reach customer service by phone which is the worstttttt ever just a nightmare waiting on line for 20 minutes it's time to hang up on me as soon as the phone call waiting reached 20 minutes, I had sent more than 5 emails which where answered with mabo jumbo nothing related to the item that was never send. I want my money back for the item I never received and if you don't answer me back about my money I will dispute you and report you to bad business bureau.

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12:15 am EST
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Fashion Nova did not receive item I paid for

I ordered several items from Fashion Nova. The next day I received an email stating that due to the demand of shipping and different warehouses they couldn't send me one of the items and they would issue me an egiftcard in the amount of $15.99 and if the item was still available I could order it again. The item is originally $19.99 and i paid shipping so if i was to order it again I would have to pay $19.99 plus the shipping fee again. This is absolutely absurd. Then i emailed them about it and they gave me a code for free shipping but it can't be used with any other codes so again I would pay more than i originally did for the item. Why if it is in stock can't you just send it to me and keep the egiftcard? Why would I pay more for an item that I already purchased? This makes no sense and is really horrible customer service. I just can't bekieve it.

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12:06 pm EST
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Fashion Nova customer service & credit policy

I am very upset. I was advised via email that one of my item would not be shipped due to the demand it was out of stock. As a result, fashion nova gave me a store credit less the discount for the item. This is unacceptable, I demand a full refund to my credit card versus a credit for item that was not shipped due your inability to provide a product that was in stock at the time of my order. In addition, your 1 800 Customer does not provide live support and disconnect the call. I will never do business with you again and I will have my Bank reverse the full purchase if this not resolved immediately. Very dissatisfied customer Jasmine M.

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10:28 am EST

Fashion Nova block heels

I ordered a block heel but accidentally entered he wrong address and now they do not have an update on my purchase. I just want the heels delivered to home address or even close to where I live to avoid any other trouble from this website. Customer mistakes happen but I do not want to get upset with the vendor. If there is anything this website can do I would really appreciate it.

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12:30 am EST

Fashion Nova order number #[protected] still not delivered

I placed the order on December 7th and the parcel was shipped. It's been more than a month now and I have not received the parcel. I keep calling up the courier and they say we will try and expedite the shipment. Nothing is happening. As I live in India it's very hard for me to keep calling USA. Please look into order number #[protected]. The tracking number of this parcel is R000003683293.
The tracking number in India is Aramex [protected]. www.aramex.com
Please help as my business is on the line.. and I do not want to lose my customers.

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3:56 pm EST
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Fashion Nova billing / unfulfilled purchase

I just Wrote out a whole complaint and my whole thing deleted so now I'm even more mad. The stuff that I have Ordered has been sitting on unfulfilled for 4 days now and I refuse to get my stuff 30 days later like everyone else I want My money back if I do not receive my stuff I do not want store credits I want my stuff or I want My money. Your call line doesn't work I've been sitting on the phone forever and honestly this is ridiculous you guys took my money and I'm not getting what I paid for .. 2 day shipping ? No nope !
I am Beyond mad because last time y'all took my money and did not give me store credit y'all gave me a coupon on that did not even amount to the purchase ! I want my stuff ALLL of it or I want My money I do not want store credit ! I emailed you guys no answer .. I message on instagram no answer ... I even Comment under your picture and you guys can post but can't reply to my message I am Very disappointed please get this fixed

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5:37 am EST

Fashion Nova order not processed

Isis Cantr
Isis Cantrell (Fashion Nova)

Jan 28, 08:29 PST

Hello Joyce,

I have check with upper level personnel, sincerely apologize the order initially did not process nor fulfill due to an error with billing, however I was able to confirm the order is being process and ready to fulfill. Please allow 24-72 business hours for an update with order.

Sincerely

Ice

Fashion Nova Customer Care
[protected]@fashionnova.com
Monday - Friday, 9:00 AM - 5:00 PM PST

Have you signed up for our promotional emails yet?
http://manage.kmail-lists.com/subscriptions/subscribe?g=dKVs2H

Jannmc66
Jannmc66

Jan 25, 13:10 PST

I don't understand why my card was charged if there was a billing address problem and no one reached out to me for 3 weeks until I sent an inquiry. I think maybe because you didn't fulfill the order the product is no longer available. My first order with you all was the exact same credit card and same billing address which you can verify from my profile. I'm quite disappointed because in my business if there is a problem with a billing address the credit card will decline and the customer notified immediately but you charged me. Please be honest and not say it's a bank issue when clearly it is not. I'm still waiting on my refund to be processed.

On ‎Wednesday‎, ‎January‎ ‎24‎, ‎2018‎ ‎08‎:‎40‎:‎39‎ ‎PM‎ ‎CST, Isis Cantrell (Fashion Nova) wrote:

#yiv6961626507 table td {border-collapse:collapse;}

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Isis Cantr
Isis Cantrell (Fashion Nova)

Jan 24, 18:40 PST

Hey Love,

Because Fashion Nova was unable to verify the entered billing information provided, your order has been cancelled. Your payment method will be credited within the next 24 hours. Please note: refunds may take up to 7-10 business days to appear on your account depending on your financial institution.

Please contact your financial institution to verify that your billing information matches what is on file with your bank. Once verified, please place your order with the correct billing information.

We appreciate and love to protect our #NOVABABES!

Ice
Fashion Nova Customer Care
[protected]@fashionnova.com
Monday - Friday, 9:00 AM - 5:00 PM PST

Have you signed up for our promotional emails yet?
http://manage.kmail-lists.com/subscriptions/subscribe?g=dKVs2H

Jannmc66
Jannmc66

Jan 23, 15:56 PST

I placed my order on January 9 and status is still showing unfulfilled. When will my order be shipped and why haven't I been updated since it's been 3 weeks?
Isis Cantr
Isis Cantrell (Fashion Nova)

Isis Cantr
Isis Cantrell (Fashion Nova)

Jan 24, 18:40 PST

Hey Love,

Because Fashion Nova was unable to verify the entered billing information provided, your order has been cancelled. Your payment method will be credited within the next 24 hours. Please note: refunds may take up to 7-10 business days to appear on your account depending on your financial institution.

Please contact your financial institution to verify that your billing information matches what is on file with your bank. Once verified, please place your order with the correct billing information.

We appreciate and love to protect our #NOVABABES!

Ice
Fashion Nova Customer Care
[protected]@fashionnova.com
Monday - Friday, 9:00 AM - 5:00 PM PST

Jannmc66

Jan 25, 13:10 PST

I don't understand why my card was charged if there was a billing address problem and no one reached out to me for 3 weeks until I sent an inquiry. I think maybe because you didn't fulfill the order the product is no longer available. My first order with you all was the exact same credit card and same billing address which you can verify from my profile. I'm quite disappointed because in my business if there is a problem with a billing address the credit card will decline and the customer notified immediately but you charged me. Please be honest and not say it's a bank issue when clearly it is not. I'm still waiting on my refund to be processed.

Jan 28, 08:29 PST

Hello Joyce,

I have check with upper level personnel, sincerely apologize the order initially did not process nor fulfill due to an error with billing, however I was able to confirm the order is being process and ready to fulfill. Please allow 24-72 business hours for an update with order.

Sincerely

Ice

Fashion Nova Customer Care
[protected]@fashionnova.com
Monday - Friday, 9:00 AM - 5:00 PM PST

My card was charged on January 9. Following is the transaction information. Do not charge my card again.

JAN 9
2018
Withdrawal Debit Card AMZ*Fashion Nova [protected] WA Date 01/09/18 24692168009100591482754 Card 9360
($64.72)

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1:25 pm EST

Fashion Nova my orders

I placed my order in december 8th received it in december 26th. It didn't fit me so returned it back it has been two weeks now, I am still not receiving any feedback from fashion nova. I tried to call their customer services, but they never picked up their phone. I am so upset, I don't want any gift card from you, I want my refund. You took 3 weeks to ship my package with the wrong size, so I sent it back, it has been two weeks now but still didn't get any feedback. I tracked it and I know you received it. This is called [censor]! I ain't gonna shop there anymore, you don't treat your customer right. And, I want my refund.

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1:39 pm EST

Fashion Nova rip off

I bought a couple of your items from fashion nova, unfortunately I never received the items, even though it said it was deliver. I done everything I could do. Contacted the post office, spoke with my neighbors and I still couldn't get my package. I always have been a loyal costumer to fashion nova. I never have been disappointed with items that I have bought, and never had an issue with my packages being deliver. I hope you understand where I coming from, I spent hard earn money on some items I wanted for a while. All I'm asking is for my package to be reimburse in store credit or have my order re ordered again.

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4:55 am EST
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Fashion Nova returning item

I'm wondering why after I returned my item with the return slip, and tracking number, paid an extra 10.00 to ship it back, am I still getting an email in response saying you have no info on my return?!

This is absurd and obviously not true. I paid for those jeans and returned them as directed so I want my damn refund or in store credit as I paid and have received nothing but emails questioning my integrity. Fix this as I am posting to every site I can. Including BBB, MESSAGE BOARDS, SCAM WEbSITES, etc... Until I get my refund in full!

Samantha Head
[protected]@gmail.com

[protected]

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2:00 pm EST
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Fashion Nova not receiving my shipment on time.

I placed my order on January 17th and I am still waiting for the shipment. I have sent countless emails and phone calls, but neither were answered. The two day shipping was a lie and the delays weren't even notified. I would have to constantly track my package inorder to find out if it was delayed or not. In the tracking it had stated it was in North Houston on the 20th and said it was on it's way. Four days later says it's still in Houston. Obviously something is going on here. This website is disappointing and I will spread the word about it.

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2:10 pm EST

Fashion Nova order

I place my order on December 9 for a dress which is needed for Jan 6 weeks passes by I have no shipment info. & there is no way to reach them by phone, all you get is voicemail & no one ever returns my call, I left many messages. I've send emails with my inquiry & later received response with order cancellation, I have reach out to this company many, many, many times by email with no resolution & there was no time for me to purchase another dress, I had nothing to wear for my daughter's 16 birthday party, what an embarrassment. This company ruin my event.

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1:03 pm EST
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Fashion Nova not receiving credit/refund for returned items

Fashion Nova is ripping people off and it is COMPLETELY WRONG! I order very frequently from Fashion Nova and sometimes I like what I receive and sometimes I don't. About 6 weeks ago, I returned a large box of clothing items that did not work out. I made sure that I got a tracking number because I had read some reviews that stated that if you don't get one Fashion Nova will rip you off by saying they did not receive the package. This is exactly what they did to me and I had a tracking number through USPS that proved when and how it was delivered!
After emailing customer service multiple times (sometimes getting a reply back and sometimes not), I realized they were giving me the run around. I was smart enough to take an inventory of every item that I sent back and I provided them with a detailed list . I also gave them the tracking number associated with my return. When they realized that I had all of this they stopped emailing me back and would not respond back at all! I sent hundreds of dollars worth of clothes back and they refuse to acknowledge that they have even received my package let alone give me a credit/refund back.
This is highly unprofessional, morally wrong, and it is ILLEGAL! I am reporting them to the BBB but I will not stop there. I refuse to let Fashion Nova do to me what they have done to so many other people! They are a horrible company, please do NOT order from them!

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12:52 pm EST
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Fashion Nova items not received.

Ordered items on the 24th of November 2017 (paid international shipping 5-10 days) for an event the 8th of December. I know it was cutting it close but because I have purchased items with them previously, I always received my items exactly one week from purchase date.
The 8th came and I have not received any updates. I sent an email and basically got a reply of "we know it's frustrating". I am sorry, but that is not an acknowledgement of fault nor an apology. I eventually got an email on the 12th of December stating my items were shipped and I also received store credit because half of my items were "sold out" and that was my reimbursement. I managed to cool myself considerably and then made another purchase with my store credit (which is basically my own money I was paid back for the missing items). I then convinced myself that it is a good thing as I would have new clothes for the December holiday as well as a Christmas outfit. Christmas came and nothing. I thought okay New Year. New Year came and nothing. I thought for sure on my birthday "8th of January". Nothing. I sent another email in between these dates asking for contact information and all I got was "courier: USPS". In what universe is that contact information?
I emailed on the 22nd of January and got a reply this morning (23rd January) that my items is "lost in transit". I now have to fill out a form for the insurance company, send emails and wait at least 30 days for investigation to take place. I want to add as a side note that I PAID for shipping and a specific date and that date has long passed and will not be reimbursed for that!? I am now waiting for two orders for two months! Absolutely pathetic! I have promoted fashion nova to numerous people and worn new items i purchased from Fashion Nova to every event I went to for the past two years. I am not upset about it getting lost as mistakes occur and some people are dishonest within the workplace. What I am upset about is the customer service, vague and automated responses and the unwillingness to do right by us as customers.

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9:12 am EST

Fashion Nova no response

I got a bunch of Fashion Nova stuff for Christmas (some of it I loved!) but with sizing, is always a hit or miss for me. Now the stuff that I received was ordered Nov 24th, and obviously I opened it Dec 25th. I immediately emailed Fashion Nova (I could not find a phone number) and asked if I could still return this stuff ( 3 items with tags on them) but I always got an automated response. Now I know it is too late, but it would have been nice to get a response. Now I have three items that don't fit me, and in quality condition. I would love to return them because there are other things on the site that I love.

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12:42 pm EST

Fashion Nova items never received

I ordered $80 worth of clothes for a mini girls trip this weekend. First off, it took over a week for Fashion Nova to ship my items. Second, my items NEVER arrived but yet it shows delivered. Fashion Nova emailed me stating to contact the post office. I contact the post office & they're giving me the run around.. I was so pissed that I cried because usually when I order things from Fashion Nova, I never have to go through this.Third, I ordered a shirt & I received a email stating the item is no longer available. Why does the status of my order show up as "partial"? Usually the order status is "fulfilled" i feel like there is something fishy going on.

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3:01 pm EST

Fashion Nova no credit for returned items.

Fashion nova is the worst! I was a very loyal customer and ordered from them many times. However, I sent some items back recently and only received part of the credit of what I returned. I've called and been on hold for over an hour and no one picks up. I have left multiple messages and sent emails and no one responds. This is robbery and needs to be taken to the news, because apparently, I'm not the only one! They know exactly what they are doing. They receive so many orders that some apparel go out of stock immediately, but you cannot afford to hire a customer service team. Give me a break! I will get my money back one way or another. You cannot keep robbing people and getting away with it!

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7:39 pm EST

Fashion Nova I am complaining about an order I haven't gotten, its been over 6 months.

I paid for two orders back in JUNE and they say PARTIAL on the website. I still haven't received them.
I would either like my money back or the clothes to be sent. I have tried calling them and emailing them that I haven't received my order but I either get an automated response or not response at all. I have ordered from this website twice before and there were no problems. This is really unacceptable.

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8:09 am EST

Fashion Nova processing & shipping don't order from fashion nova

Good morning I still have not gotten my order! It shipped on the 2nd of Jan I had 2 day free shipping and yet I still have not gotten my order! This is completely unprofessional and ridiculous! My order was a guarantee 2 day shipping which means you will receive the order once it's SHIPPED in 2days! I had high hopes for Fashion Nova but now I don't like you guys! You lie to your customers and when we reach out to customer service via email no one replies it's a automatic system who respond with the same response every time! Not to mention contacting customer service no one answers and if your holding to speak with a rep it hangs up on you after maybe 5-10 mins of holding. This is unacceptable. Especially because I spent my money with your guys and I have no way of PSYCHICally speaking with a live person! I received a email saying my order was shipped once shipped I would receive within 2-3 business days the delivery date scheduled for Jan 5th and no delivery check tracking says my order is in TN as of Jan5th at 9:30pm! So now no updates delivery date no nothing! What the hell is going on! I really honestly don't want to ever order from you guys again! You're liars and you lie to your customers, not good reliable customer service, which by the way if you don't have GOOD CUSTOMER service you're company will not last long! I am requesting a refund for not receiving my items as guaranteed shipping on 5th of Jan! Due to me placing my order with a gift card I would like a refund of my gift card and I'll take my money to a different company who's going to get my items on time and we are trustworthy! [censor] you Fashion move! I will be leaving a bad review . I have attached their shipment policy for 2 days shipping! Plus their customer never that you'll never get to anyone at!

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6:13 pm EST
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Fashion Nova expect the worst customer service!!

I payed 10 dollars extra so it would supposely come faster for nothing ! I made my order on 26th 2017, and it came 1 months and a half later ! theres also missing a pair of jeans that i bought WtH, and the not right material of a bodysuit ! im so deveived by there custumer service . its not proffesional at all be aware of buying from fashion nova !

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Fashion Nova contacts

Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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Use this comments board to leave complaints and reviews about Fashion Nova. Discuss the issues you have had with Fashion Nova and work with their customer service team to find a resolution.