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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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F
7:58 pm EST

Fashion Nova two orders #[protected] & #[protected]

I'm being had here! I placed an order Nov.20th and they have gotten back to me almost 3 times saying that they not only received my order but that it's shipped. Looks to me it's been shipped in circles around Los Angeles!? And now both orders are just sitting there in "pre shipment" status omg! They scammed me on my Jumpsuit making me pay $90 instead of the $40 it would've bewn if they didn't just take my money and not give me the promo code option on Black Friday. Whatever take that money but why fake that an order has been shipped? Why not tell the truth don't these ppl at fashionNOva care that we have special occasions that we ordering for? They have zero care for their customers...now I'm dreading my item coming because if everything else is a fraud their clothes must be the real kicker! Give me my money back or send my damn items already!

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4:32 pm EST
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Fashion Nova stupid

It's November 29th...and I ordered on October 31.
I sent many emails, reached BBB, finally filed a case on PayPal a few days ago...and their stupid reaction is to tell me my package was delivered already so contact USPS...they sent me a tracking # as a proof...
The SAME EXACT tracking# from the previous order I already recieved while ago!

On top of that, they sent me an email that says " "Good new! We're finishing touches to your order!"" With the order # that's also exact same # as my old order! Wtf is going on?!?! They gotta be extra retard to act up like that. What kind of system they are using to take care of orders from all over the countries?!?!
Now PayPal is dealing with them to get my full refund. Shame on you.
If you are still waiting for your package, good luck. I hope you guys won't see any missing items in the package when you receive. Another hell is coming. I'm done with FN.

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K
10:40 am EST

Fashion Nova no updates or tracking number found

I purchased a item for birthday on 11/24/2018 in merchandise for Black Friday Monday I received a email with order number but now 4 days later still no tracking numbers was sent I'm writing item will not be here in time in result I'll just refund and not work with the company again so many bad reviews but They never even actually shipped my merchandise.! A lawsuit is coming soon, this is a scam company, not the 1st time this has happened with this company.! Emailed 3 times, NO AND RECEIVED NO RESPONSE.!

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Destiny Durant
, US
Nov 29, 2018 4:45 pm EST

Same issue. Ordered on the 23rd.. still no shipping email or tracking number

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V
8:30 am EST

Fashion Nova missing package

I will never shop with you all ever again your customer service sucks like hell. You all get people money and that's it but can't speak to anyone over the phone which is so unprofessional I will like my refund back because my item is missing and I did not receive anything on the day it says that it was delivered I would like to speak to someone over the phone

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6:02 am EST
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Fashion Nova refund with no explanation but every item is still available on site! fix it!

Good day,
I am a very unhappy customer, I have ordered from fashion nova before two items at a time. I took advantage of the black friday deal and since i've never had an issue before I thought it would be no problems. I placed my order last friday. It was 36 f*cking items. You mean to tell me you refunded my entire order but I can see everything I ordered still online. What makes it worst black friday is gone and I live in a international company, not only was it my stuff in my cart but gifts for others. It's simply false advertising. Now I have to wait to get my money back another 10 days which pushes back me ordering from somewhere else. I mean it's not like it was 1 or 2 items in my card the whole 36. I am pissed and people from my country frequently shop there but since what happened to me yesterday my friends and everyon that ordered is nervous because we have christmas parties and everything. I think it's very unprofessional and unfortunate because I could have taken advantage of the black friday deal somewhere else. A whole week later I get a refund email. Wtf. I'm pissed

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MaybelleK
, US
Nov 30, 2018 2:13 pm EST
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This exact same thing happened to me.
I ordered 17 items on black Friday and have now been informed of a complete refund (which I haven't yet seen by the way). Items are still in stock on the website but of course they are back to full price now.

Unbelievable

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J
10:54 am EST
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Fashion Nova order [protected] placed on 10/24/18 paid $225 still no tracking or refund!

I placed an order on 10/24, emailed fashion nova right after my order was placed. As I noticed my apartment number was missing from my address. No one ever confirmed my update request, instead I just received an automated reply advising that their in the process of moving. I totally get the fact that they were moving, so I trusted that my address would be updated. On 10/28 I received an email advising that they were adding the finishing touches to my order. Then on 11/12 received and email with the option to cancel my order. At that time I choose to cancel for a refund back to my account. Never received confirmation until I emailed to inquire, at that time I received a reply from Denilson Rodriquez advising that they received my request to cancel and that it may be to late if my order is already packed. If not it would take 7-10 days to be refunded, still no refund. The email was very confusing as it did not confirm whether or I was to receive a refund or a tracking number. I waited until the following week still no update from Fashion Nova. I have sent several emails and have only received one human response. I've even gone to their social site to post and request update no one replies. They only reply to those who are asking about their clothing being advertised. It has now been a month an 4 days and I am out of $225 that Fashion nova basically stole from me. This company is becoming a total scam, in which I should have known once I started receiving unsolicited text messages, during the summer of this year. I will never order from this company again I work very hard form my money, I'm not rich therefore, I cant afford to just give my money away without anything in return. Don't order from this company unless your ok with taking a gamble.

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R
10:22 am EST

Fashion Nova items not received

Why is it you guys can post all day but not address people's concerns regarding our orders. I wouldn't care if this was just any other day but my guy is away serving our country and you guys are taking ur time getting orders out. When I ordered it stated I'd have it in 5 days now it doesn't look like I'll get anything any time soon and I don't have time to find a replacement please help me with expediting this order. I ordered before your black Friday sale on Thursday 11-22 actually I ordered the 11-21 but u did not send a confirmation until the next day. Please help me

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10:08 am EST

Fashion Nova alleged insufficient address

Dear FashionNova,

Incident took place on: November 26th 2018.
I just received the notification that my package will be sent back to the sender (aka you) I really do not understand why. The parcel just arrived to Germany and now the reason for the package being sent back, is due to some error with my address. That cannot be, since I have received items from you, over the past few months, to the exact same address. I really do not want a gift card nor the money. I really just want the package. I don't have any information whatsoever on who/what delivery service has my parcel. I have no tracking information or company name.

I am extremely disappointed. How come the same address, that I always use and have received packages to, is now all of a sudden insufficient? I do not want a store credit! I want my package with everything I ordered. I spent a lot of money on your clothes and the 15$ shipping fee is expensive too. My address is the same as my previous orders. You have my email address, my phone number and you still decided to send my package back, just like that.

How am I ever supposed to trust FashionNova, how am I supposed to spend my money not even knowing if I will receive anything?
It is not my fault an address is all of a sudden insufficient when other FashionNova packages made it safe to the same location! The local courier nor the tracking number was provided. I was practically helpless. I had no idea who had my package.
Please view the attachment.

I would like to have my package with everything I ordered. I do not want a card nor do I want to spend more money for any shipping fees.

This is the order number:#[protected]

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E
5:18 pm EST

Fashion Nova order #[protected]

Hello,

I recently received a shipment of what I thought was my order #[protected], which was multiple items for a Christmas gift.

However, when I received my package it was a very small package containing a sound dress size small only.

Clearly, this is not my order.

I demand and immediate refund of my total $268.71. This was no small mistake. I order from Fashion Nova often but this was unacceptable and very poor customer service. I do not and will not accept a credit. I plan never to order from your business again.

I was insulted by what I received. I will include a picture of what was shipped to me. So I assume, someone somewhere else has my items.

I will contact your customer service number on Monday morning. As today is Saturday.

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Z
3:08 pm EST
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Fashion Nova clothing

Hi, Have made a purchased on November 23, 2018 with order# [protected]. However, i inserted an incorrect shipping address. I emailed Fashion nova notifying them of the error that have made and i only receive an instant feedback to say they received the email and it will take 24 hours to get back to me, and still no response. I really need this dress and heels before Sunday Dec 2, 2018.

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fashionguru22
, US
Dec 01, 2018 2:02 pm EST
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Did you get a response?

ComplaintsBoard
J
11:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fashion Nova order [protected] & [protected]

I am writing regarding my orders that were placed over a month ago. They were confirmed and they were never shipped. I have requested to cancel these orders multiple times and I have received the generic emails or response. I have written multiple emails and at this point I want my money back. It was over $250.00 worth of clothes. I am still waiting for a refund.

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Update by Jasmine Rose
Nov 27, 2018 12:03 am EST

I am not going to complain

Resolved

It was not resolved.

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Dominiqueslk
, US
Nov 27, 2018 3:38 pm EST

The same hasn’t happened to me

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T
1:03 pm EST
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Fashion Nova poor communication

I have always somewhat had good vibes when ordering from fashion nova, but the last 6months have been Hell! They have refunded my items without me knowing. I placed another order and it says, order was accepted and they now have enhanced shipping etc. Well, not the case. They refunded a second order for me, without any explanation and me waiting for over a month. There is no customer service line, so you cant talk to real people. They do not respond to email...it's just a joke! I was growing to love FN and was preparing to make it my go to online shopping place, but with service like this I will stick to Amazon. Better customer service, shorter turn over times and good quality clothing.

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8:40 am EST

Fashion Nova poor customer service

No one answers the customer service number that they provide I've been calling for 40min not one answer, haven't got a email update and my tracking number still does not work after 3 days . I am should have two day shipping and I still haven't received my package or a update very unprofessional and I give it a 1 star I do not recommend fashion nova

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Veronica Jones
, US
Nov 29, 2018 8:26 am EST

Fashion nova sucks terrible I purchased an item last week received all of the updates regarding this item and didn’t receive it AT ALL and I wouldn’t a refund with the full amount that I payed I don’t want a gift card because I will never shop with you all ever again your customer service sucks terribly and I’m just over it [censored] fashion nova and I want my refund back order number [protected] and all other increase will come tf up

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Cherryl1
, US
Nov 28, 2018 3:11 pm EST
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Same here i made a return and evrytime i email i just get an automated repsonse tht their super busy blah blah thats no excuse and the phone numb they gv is bs no answers it just hangs up on you horrible

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A
6:06 pm EST
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Fashion Nova unfulfilled order

I placed an order with this company on Oct 15, 2018, it's now Nov 25, 2018 and still no order or refund. I have written multiple emails only to get the generic reply that they are building a new warehouse and due to this they are having shipping delays. I sent another email asking for a full refund due to the order never being fulfilled and still nothing. I'm ready to do what I need to do in order to get my money back from this company. I may have only spent a little over 100.00 but it's money that has been taken from me but I haven't received the merchandise. I'm ready to do a lawsuit against this company

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11:26 pm EST
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Fashion Nova have not received $208 worth of items from fashion nova

I ordered $208 worth of items from fashion nova and instead of shipping me my items they continue to lie to me that there is a delay in shipping my items due to warehouse . They have been using this excuse for awhile now and they have even sent me an automated email that my ordered is delay and if it is not shipped within 7 days of my order date they will cancel my order . I want all the items that I paid for . I have already reported them to better business bureau and I have also contact on the 7 eye witness news to investigate the malpractice of this company since many of consumers have complained about not receiving their items

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Dominiqueslk
, US
Nov 27, 2018 3:44 pm EST

The same has happened to me I’m about to see about filing a lawsuit

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2:30 pm EST
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Fashion Nova randomly cancelling an order

I ordered 5 items on 11/17, and on 11/24 got an email saying that they had refunded my purchase, which I never asked to be done. I do not understand why this happened and I have not heard back from Fashion Nova. I would like an explanation as to why this happened without my consent and why others who placed orders for the same products on Black Friday (11/23) have their orders fulfilled and not me, who ordered well before them. I will not be shopping here again nor will my friends and family.

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Lucluc
, GB
Dec 01, 2019 8:11 am EST
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They did the same to me on 29/11 Black Friday sales, after confirming my order, they later sent me another mail canceling my orders without my approval...I’m disappointed!

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11:55 pm EST
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Fashion Nova cancelling order

Hello, my sister was very interested in your $30 referral opportunity and was excited about scoring some credit to Fashion Nova. She sent me her referral link and I made a purchase so that she could get the credit. After checking her account, she never got the $30 referral. We googles as to why this was happening, re-read the terms and found out (through Fashion Nova's deceptive terms) that I had to spend over $30 for her to get the referral reward. I went back to cancel my order so that I could add more to it and Fashion Nova tells me that it's not an option! This is is not a great way to treat your customers! I was very excited to shop here, but now am very disappointed. I just want to cancel my order, and redo it.

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12:09 pm EST

Fashion Nova they are a fraud

What is going on!
Something is not right here .. that new warehouse does not exist ... I check that address 437 Broadway Los Angeles CA and is a planet fitness there the just open..
People are you realizing what is going on here we need to get together and suit this people.. they are ripping people off they are stilling people money.. what I don't understand is how Cardi B is part of something like this she just launch her new line of clothes.. I think they are ripping her off too..
Even the new phone number they have is and automated answer but no one talk to you.. not live customer services..
I think we all got fool by some fraudulent people.. and now they stole everybody's money.. I lost my money and I really don't understand.. people are blind open your eyes people because Fashion Babe and all that the got famous and now they are backing up on us..
Somebody help us fix this

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Update by Clow Y Michelle
Nov 23, 2018 8:33 am EST

I place an order on 10/18/2018 for the amount of 83.00 order number [protected] with fast shipping because I was going out of town
I receive an email saying the my order will be felt do to the new warehouse not a problem I wait paticiently now I received my order a 1 month and 1/2 later it was some items missing and I attempted to contact them for my refund and I have not successfully get my refund at all.. I continue getting the same robot email they have and not refund issues.
It wrong they are taking at lots of money from people and for what I see it's nothing you can do about it.. no one will help you get your money back and is no way you can talk to some one to get help.

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K
3:58 pm EST

Fashion Nova refund

I placed an order on October 14th. I got an email on the 19th, after paying for two day shipping, that my order had been delayed and they gave me the option to cancel my order. I cancelled it and chose to receive a refund in the original form of payment. It has been over a month and I still have not received my money back. I have emailed 3 different times, but still no refund. If I don't receive my money back, I will file a fraudulent claim with my bank.

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11:49 am EST
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Fashion Nova clothing

To whom it may concern,

Fashion Nova

I am writing today to complain about the poor service I have received from your company in only two times I have ordered from your site.

On November 4, 2018, I placed an order (#[protected]) for the amount of $134.38 USD, consisting of NINE items I needed for a journalism work I'm doing abroad, to this date I have received nothing but your poor automated email apologies.

What I'm most annoyed about is that I wasted my time, my money and relied on your faulty service in order to do my job (which is as a correspondent for a news station). My impression of your company has been tarnished, and I am now concerned about how businesses like yours exist!

I trust this is not the way That Awful Company wishes to conduct business with valued customers, and I'm going to make sure all of my social media contacts (which are a lot) know about this, so they won't repeat the same mistake. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Sincerely,

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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