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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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A
10:53 am EST

Fashion Nova paid for my order in november and have not received anything almost a month later

I placed three orders in the month of November from Fashion Nova. One of the orders was delivered but had damaged product in it. I emailed them about it and they never responded. My second order has yet to be fulfilled and it's been almost a month. My third order was cancelled and refund it to me because they said that the item I ordered was no longer in stock. I've tried calling on numerous occasions with no luck. I've even left a voicemail after a beep thinking someone would listen to it and return my call, but that didn't happen. I've tried emailing, still no luck... just generic responses. Fashion Nova has lost me as a customer, unfortunately, because this kind of customer service is unacceptable to me.

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7:55 am EST

Fashion Nova fashion nova

Terrible. I have been waiting almost a month for my products that I ordered in November. Fashion nova is a scam. They also have terrible customer service. I have emailed three times now to find out what is going on and they send back an automated email that does not explain anything. Not impressed at all and I will never be shopping here again. You should not be allowed to hold onto people's money like this. So wrong on many levels. They also still have their advertising up for there shipping times as free two day shipping and 7 day. Not even close try one month and two months. Don't order from this site.

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6:05 pm EST
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Fashion Nova I haven't received my items

I purchased four items with fashion nova Dec 9, and I haven't even received the tracking number. I have sent out two emails as well as two Facebook messages and still nothing! They have definitely lost me as a customer! They have been deleting people's posts on Instagram as well as Facebook every time they get called out. What kind of business are they running? How unprofessional is that?!

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5:56 pm EST

Fashion Nova I didn't receive my parcel

Tracking Number: R000003484236

Order #9025507
I don't received my parcel,
Whats happened ?
I waiting for my parcel since 1 month and today you send me a email with statut delivered, but i've received nothing.
I send you a lot of email with questions i shipp in your website since 11/3/2017 its not normal.
The location in your website tracking is empty
So where is my parcel ?
The statue of my parcel changed fort delivred at 6:30 PM but i was at the shipping adress.
I asked my poste office if they received somthing but they can't told me anything without a international tracking number and your tracking number it not an international tracking number

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5:02 pm EST
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Fashion Nova jeans

I ordered jeans from this website on December 2nd it is currently December 14 and my order has not even been fulfilled and checked up on the website to see where my order was at and it says "this order has not been fulfilled yet" the website does indicate that there is a 7 business day delay because of high demand but it's been more time than that.

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3:42 pm EST
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Fashion Nova customer service

I ordered items several weeks ago. ( So long ago, I almost forgot the packages should be arriving) When I call the 1800# I go straight to voicemail and when I email I'm get this annoying " Hey Love" generic reply with no real order status update. When I saw the message about being overwhelmed, processing times being " UP TO" 7 business days, and experiences higher order volumes, I was perfectly ok with not receiving my orders within the usual 2 day delivery time. I was thinking that I had plenty of time, since I ordered far enough in advance to give them enough time to meet their promised " up to 7 " business days. Here it is almost 10 days later and I still can not get them on the phone or even an email response. This is unacceptable, at least respond with an order status or ETA? I'm hoping the orders arrive soon and before Christmas. From what I'm reading on here, it sounds unlikely. The crazy thing is they charged my credit card within 24 hours, so why can't they provide order status updates with the same response time. This was my first time ordering from them and I'm completely turned off by this company from what I'm experiencing and reading on here. What kind of suspicious business practices are they doing? Very pissed

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8:01 am EST

Fashion Nova paid for items that I never received or got properly refunded for!

Paid for Items that I never received! Got partial credit. I have emailed several times about the amount that is owed to me for almost 2 months now! I'm really sick of it and a lawsuit will follow! They send Black Celebrities and Instagram models clothes to advertise for [censor] we never receive or obtain a refund for! They use them to make it more appealing to us as well as the paid advertisement! I feel like I have been scammed!

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6:03 am EST

Fashion Nova e boutique

All I asked for is a refund of the money that was kept for items that were not available. They said no and issued me a store credit this store is a scam. When you call customer service you have to leave a voicemail. They only communicate via email. I'm being penalized for them falsely advertising items that were never in stock to begin with and now they are holding my money hostage

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6:40 pm EST
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Fashion Nova please do not be cheated by this sham of a company.

THEY HAVE RUINED MY XMAS. DISGUSTING. CLOTHING IS NOT GREAT AT ALL. AWFUL, INEPT CUSTOMER "SERVICE" who copy and pastes answers (can't even be bothered to greet you properly), offering nothing meaningful to remedy.

Sequence of Events:

19 Nov 2017 payment was made, it was not until 10 December, items were delivered. This was ordered for my vacation, I hadn't known your delivery was so Lazy (akin to ordering from China where they also ship in batch for cheapness). I have now spent $80 returning items that are worthless to me (I kept 1 top, which I can wear hidden underneath my suit jacket at work).

i have spent a total of $510 on your joke of a website, as a courtesy, please reimburse at least part of my money seeing that you have ruined my Xmas as I have no money left to purchase winter clothes (how do you sleep at night knowing you work for a Sham company)?

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Shaun R.
, US
Dec 14, 2017 3:32 am EST

If you are unhappy with your purchase, please send it back to the distribution center within 30 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a Fashion Nova E-Gift Card for use on a future purchase on FashionNova.com. Fashion Nova will only process a return and issue a refund in the form of a Fashion Nova E-Gift Card.

It's recommended to ship packages back using USPS Flat Rate shipping with a tracking number, as Fashion Nova is not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Fashion Nova will not issue return credit.

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Fashion Nova does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable.

Hopefully this helps.

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SoulTraySky
, MX
Dec 13, 2017 6:51 pm EST

Wherw r yours in Motion u pass to come friday or maybe am resk
To fullinest and kerer to shol

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5:32 pm EST
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Fashion Nova for an order that wasn't never shipped or never received confirmation shipping email

An order was placed on 11/27 for 3 items. Order #9977480. An email was received from them on 12/1 and up up untill this point nothing has been issued. The customer service online is useless and keeps giving me the runaround. Never shopping here again. They take at least 2 hours to response back and it's the same answer they keep giving me just worded differently. They already took my money and is not giving me any type of alternative as to retrieving my merchandise that was purchase on 11/27/17.

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Shaun R.
, US
Dec 14, 2017 3:41 am EST

They had a great deal of sales during the end of November. It's taking additional time to get all those additional sales shipped out.

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5:07 pm EST
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Fashion Nova my order shipping

I have spent over a thousand dollars in last 4 months with this company. I have never had a problem until i placed a order on November 27th. They usually ship within 2 days. I have sent countless numbers of emails concerning my order and I always get a generated response no answer. They stated processing time would be delayed up to 7 days. It has been almost 3 weeks. I can't get no one on the customer service line, but my money in the sum was debited from my card on November 27th for 291.87 . I am a single parent and every dollar counts. I have requested several times through email for a refund no response. I live in Birmingham, Alabama and I am so angry and disappointed to have been taken advantage of like this. My next step is to contact BBB of California . You have taken from the wrong person

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Sieayrra Williams
, US
Dec 19, 2017 12:00 pm EST

I placrd in order three weeks ago still have not received my items my order still shows unfulfilled I asked them to just refund my money so I can go to the store and by the gifts that I had ordered on their site since I won't be getting them by Christmas obviously they told me that I could wait for the items send them back which I will have to pay postage for and receive a store credit which is ridiculous. They do absolutely nothing to help their customers. I bought all my summer clothes ftom them with no problem. I understand christmas causinv delays but they shouldnt say only 7days on their site.

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Shaun R.
, US
Dec 13, 2017 5:19 pm EST

Everything is being delayed this time of year, especially after black Friday and cyber Monday.

I wish I could tell you contacting the BBB will do much good. Most likely it won't. The BBB had no legal control over any company. It's there for just another source of correspondence.

Your simple resolution is disputing the charge with your bank. If it's a credit card, you may have a little more control over the situation.

I love Birmingham. Go Barons!

ComplaintsBoard
S
3:30 pm EST

Fashion Nova order/shipping/customer service

I placed an order 11/19 received confirmation and a tracking # on 11/22 to show the order was mailed and I'm still waiting for this oder to arrive. There are many folks posting that they placed orders mid to late November and have yet to receive ANYTHING. At least respond to our e-mails, calls and update us with a status on our orders your silence is unprofessional. Deleting customers reviews off social media, blocking people from your social media pages and inflating your reviews over the internet is not good business practice Fashion Nova.

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2:48 pm EST

Fashion Nova fashion nova is a joke/fraud

I ordered my shipment of nearly $200 on Cyber Monday (Nov 27th) and have not received a tracking number or any information regarding my product. This is disgusting, it was meant to be a present for Christmas and now I don't know whether to buy something else or wait, or if I'll ever get my package or refund. This is disgusting and you should be sued and shut down

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11:22 am EST
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Fashion Nova customer care

I keep calling the customer care # and all I'm getting is the same recording. The recording states that they've enhanced their phone support to better serve their customers...I think NOT! They told me processing for my order COULD take UP TO 7 business days, it's now the 9th business day and still NOTHING! No shipping information or anything, just a mass email stating they are "embarrassed" that it's taking so long. That email stated that I would be receiving shipping information "shortly". If 6 days is shortly, then I'd hate to see what they consider "lengthy"!

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9:12 am EST

Fashion Nova not receiving my order or tracking number nothing...

Im am very upset with fashion nova i had a plan for my birthday and picked out the prefect dress to now not have it and my birthday is in 3 days smh i ordered on the 6th what the hell is going on ive ordered from them before and had no problems why now im am very upset didnt really have that money to spend but i did for my birthday and i didnt even get the respect of a reaponse back or even a email ...

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8:23 am EST

Fashion Nova not receiving my order

I am so disappointed in fashionnova! i'v e been a loyal customer since february 2017 and this is how i am being treated! my order date was november 27th ! i have any shipment information regarding my order # 9864553! when i email customer service, they can't provide me with any useful information! but they took the money out my account without delivering my items!

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Shaun R.
, US
Dec 14, 2017 3:54 am EST

They're getting the shipments out. They were just overwhelmingly popular and the shipping times are taking a little bit longer.

ComplaintsBoard
C
4:49 am EST

Fashion Nova shipping!

I ordered my stuff just like anyone else on here November cyber Monday and my stuff is still in the US they haven't updated me with absolutely anything! They are having some sort of issue and not letting us customers know which isn't right! The moment it has to do with taking your money they will immediately be on that! They are pretty much ignoring everyone but how unprofessional is that?! If you are going to shout out that your company is huge and it's making a killing how do you not have enough stability for when [censor] hits the fan? All I'm saying is why would you want to remain a customer to a company that seems like they can't even care enough to help you find out what's happening with your order. Never again!

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5:50 pm EST

Fashion Nova clothes / customer service

First time buyer at FashionNova. I placed my order on Nov 28th 2017, it is now Dec 12th 2017 and I have not received anything regarding my order ! no tracking number, no processing update, nothing except for the big hunk of money they took out of my account as soon as I placed the order! I bought 3 dresses for 3 events I had to attend and 2 of the events already passed! I don't even want the order anymore. I tried calling customer service 9:00am - 5:00pm and they send me to voicemail every time ! I also tried emailing them and the send an automated message that has nothing to do with what I'm asking. I feel scammed and I want my money back but apparently even if they haven't processed the items yet they won't refund you ! I really wanted to love FN but now that this is happening I don't think I'll ever order or recommend again.

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3:59 pm EST
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Fashion Nova customer service

Just like everyone else, I've been screwed out of shipping and also my items. 2 weeks after I order something they just send me a gift card because 80% of my order wasn't shipped. No one said anything to me. can't get a single real person to respond to my emails, no one to talk on the phone with. I put in 2 orders after that one, and I'm just waiting on the other gift card because I'm sure they're coming. I'm livid. People on Instagram 24/7 posting [censor] but can't have one single real person get back to me. Extremely unprofessional. Fashion nova is a scam

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3:06 pm EST

Fashion Nova horrible service

I ordered on dec 26th and still have received nothing, but they gladly charged my card immediately. You can't speak to anyone in customer service. I've emailed many times but The email is automated and not helpful. I don't even want my package anymore I just want my refund and by the looks of it they lost many customers. I've ordered from fashion nova many times and never had these problems. Very disappointing

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La'Shae Lopez
, US
Dec 13, 2017 8:45 am EST

I am experiencing the exact same problem! Fashionnova customer service is a joke! I still did not receive my items or any information about shipping. But they were QUICK to take the money out of my account!

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Shaun R.
, US
Dec 14, 2017 3:52 am EST

Did you place your order last year, the day after Christmas too?

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Shaun R.
, US
Dec 12, 2017 3:26 pm EST

Was this Dec 26, 2016?

Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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Use this comments board to leave complaints and reviews about Fashion Nova. Discuss the issues you have had with Fashion Nova and work with their customer service team to find a resolution.