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FashionNova / bad customer service!

Los Angeles, CA, United States
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I purchased 5 jeans and 1 dress on april 2 2016 they did not fit me so i returned them to the Fashionova warehouse. Its been 5 days already and i haven't received my store credit! They dont answer phone calls ive tried getting a hold of them but nothing. They dont answer emails either they blocked me from their Instagram for asking about my return. They are so unprofessional and have really bad service i will not buy from their website never again. I just need my refund now!

FashionNova

  • FashionNova Customer Care's Response, May 03, 2017

    Returns can take 5-7 business days to process upon receiving your items back in our facility. We apologize for the delay but your return should be processed soon. Once it is processed, credit will be issued to you via email. Please observe your spam folder and inbox for this gift card as notification should be given shortly.

Di
May 2, 2017

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