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FashionMia Customer Service Phone, Email, Contacts

FashionMia
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www.fashionmia.com
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1.1 123 Reviews

How responsive is FashionMia's customer service?

2 Resolved
112 Unresolved
Very poor 🤒
We don't know much about how FashionMia handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with FashionMia and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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FashionMia reviews and complaints 123

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Newest FashionMia reviews and complaints

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L
2:10 am EST

FashionMia don't trust fashionmia

About two months ago I ordered some clothing from FashionMia and paid over $100. I bought several pieces of clothing, but received only one dress. I waited and waited and nothing arrived, so I contacted customer service and asked where the rest part of my order was. No one from the company ever replied, so then I contacted PayPal and explained the situation. Later I received an email saying that the rest of my order was out of stock. Really, and no one from FashionMia contacted me and said nothing about that! Never again!

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R
5:11 am EST

FashionMia poor service, misleading product information!!

I ordered 6 dresses from FashionMia website and they did not ship until 2 weeks later after several emails. When I finally got a reply they told me one dress was out of stock and offered me a coupon. I told them that I wanted a refund but they stop replying to me.
When I got the order a further two weeks on, they were 5 sizes smaller and very poor quality. One dress was not even the one I ordered. Luckily for me I paid via PayPal, so I opened a dispute in PayPal. So PayPal got my refund for me.

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C
2:38 am EST

FashionMia scam website!

I have ordered four items from FashionMia and when I made my order everything I wanted was in stock. Later I received a message from them stating my order was cancelled because my items were out of stock. The message came two days after I made an order. I cannot understand why these people sell products which are out of stock. They promised to refund me, but that never happened. Save your hard earned money and stay away from this scam website!

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Bukola73
, US
Dec 08, 2018 6:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please save your hard earned money. I ordered tops and a coat that took 4 weeks to arrive. The tardy arrival is actual the least of my complaint. On receiving my purchase the fabric was so inferior and looked nothing like what was advertised on their site. It was as if the fabric was made of paper and it smelt really bad. I actually just trashed them all. This site has to be reported and pulled down !

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Thelma Perkins
, US
Oct 12, 2018 11:42 am EDT

This company are nothing but robbers and thieves. Their customer help line is non existent and their response to emails to customer help is abysmal. Either no reply or 3 weeks when the reply is in terrible English and only thanks you for your message which they are HAPPY to receive.
My order of 3 items took 4 weeks to arrive.
I was told 1 item was out of stock and told to reorder another item which I did not do due o the apparent lack of understanding of English.
The 2 items that arrived were made of inferior fabric and were grossly undersized. I ordered XXL the garments would not have fitted a 5 year old!
The company denied receiving the return package even though I have a tracking/signed receipt.
And to cap it all they only offered me partial refund. I have since received 25 GBP after I Threatened to spread the word on sites like this. In total I am owed 47GBP.

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Vito Trezza
, US
Oct 10, 2018 6:14 pm EDT

Stay Away. Still waiting for 2 refunds from purchased items noted in stock. 3 weeks later notified out of stock. The items I did get was advertised as a Skater Dress. It was not fit to wear in public. It was absolute crap.

Don't ever buy this China crap. You will likely never get your $ back. I have notified our Attorney General and the BBB. My brother is a lawyer & I will pursue "theft of services". Learn from this experience.

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REM2
, US
May 29, 2018 7:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I recomend going to PayPal and your credit card company first.

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REM2
, US
May 28, 2018 2:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a scam/fraud. The owner Wayne Lu should be arrested
Wayne Lu
Organisation: FASHIONMIA, INC.
Street: 501 SILVERSIDE RD, SUITE 105
City: WILMINGTON
State: DE
Postalcode: 19809 ()

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Natalie Tschiedel
, US
Mar 13, 2018 4:58 am EDT

My order was placed Dec. 2017, and I received the wrong item and said the money would be refunded withing 10-15 days and it was not refunded. Since then they keep making excuses that they are overloaded with work and will soon make the refund. From all the similar complaints online it's obvious their form of making money is to not make refunds. I am reporting them to THE US POST MASTER GENERAL, THE STATE ATTORNEY GENERAL, AND THE STATE BOARD OF EQUALIZATION, IRS AND PAYPAL.

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Maria Arhire
, US
Dec 05, 2017 1:38 am EST

The way they scam you is by not refunding your money, whether for items you paid for and then they declare them out of stock or for returned items. I am very inclined to believe that they intentionally sell products that are not the proper fit for their sizes, so that you will need to return them. And that's when you can say good bye to your money. I have placed an order in May, it took a long time to arrive, but it did finally arrive, after about a month I think. Unfortunately the items did not fit and I had to return them. It is now December and I still didn't see my money back, after many emails to which I received all kind of ridiculous answers. The refund system is so slow, please wait a few more days, and a few more days, and give us about a week more, and we totally understand how you're feeling for waiting so long (no, you don't), and many apologies, ending often with have a nice day (yeah, right).

ComplaintsBoard
L
2:37 am EST

FashionMia never got my money back!

I made an order and purchased several items from FashionMia. I received my order in reasonable time, but was very disappointed with the quality. Actually only one item was wearable, but the other things I received were of a poor quality and looked nothing like pictures on their website. Sleeves were different lengths, sizes were incorrect and ridiculously small, and pictures on website did not match the actual product. I contacted FashionMia customer service, explained the situation and was offered a 50% refund. I agreed, but I actually never got my money back. I will never buy anything from FashionMia again!

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L
4:17 am EST

FashionMia received nothing yet!

When I found FashionMia I was very impressed with all the styles and clothes. I made a huge order about $300 worth in early January. I also paid for express shipping to receive my items in 2-5 days. I wanted to wear one of the dresses on a birthday party. My order just kept processing for days! Every time I checked my order status it said it was processing. Received nothing yet. I am disappointed! I thought that if you pay for the shipping the delivery would be quicker. It looks like if you want to order from this company, you should order years in advance!

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3:27 am EST

FashionMia this company stole my money!

I ordered three items from FashionMia and received only two. I have to say that things I did receive looked cheap and material was a disaster. Their size chart is ridiculous and incorrect, my dresses very extremely small. I contacted customer support and asked for a refund, and they said that first I have to send everything back to China. The third item never arrived. Well, I spent some money and sent everything back, and was promised to receive a refund within 3 business days. I'm still waiting. My original order was made on January 7th. This is a scam company! They will take your money and send you poor quality clothing. Please avoid FashionMia!

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V
3:19 am EST

FashionMia buyer beware!

I purchased six items from FashionMia back in January. I was promised to receive my order in 3-5 business days, but it is now late February and I received only two things. Things I did receive are of a poor quality, sizes are absolutely incorrect, nothing fit! Way off the size chart! I contacted their customer service and asked for a refund. They said that first I have to send everything back, which is impossible because I received only two items! These people make it impossible to get a refund. So I opened a complaint with PayPal. Avoid!

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2:13 am EST

FashionMia worst clothing company!

This company is beyond ridiculous! Things they sell are of a poor quality, terrible shipping times, and super small sizes! I ordered some dresses in early January and finally received them two weeks ago. All of the dresses looked nothing like the pictures on their website, quality was rubbish, and the workmanship was extremely poor. The worse part was that nothing fit, everything I received would barely fit a child! The return policy is terrible. I contacted FashionMia customer service and they said that I have to sent everything back to China at my own expense, which is really expensive! Never again I will order something from these clowns!

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L
2:07 am EST

FashionMia too slow

I ordered some items from FashionMia and I will never make the same mistake again! They are so extremely slow and unprofessional! About three months ago I ordered a dress and received it only in February! For two months these guys were verifying my shipping address! Then they finally sent me my dress, but it was lost and they spend another two weeks searching for my dress! I contacted them many times, spent weeks trying to get at least something. And then, three months later my order finally arrived and what a surprise, the size was absolutely wrong! I'm so sick of it! I'll never order something from them again! Horrible!

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L
2:32 am EST

FashionMia horrible!

When I saw all the reviews I could not believe them! Then I made an order and was scammed like many other people, so now I believe that FashionMia is a complete scam! I purchased some items from this website back in December 2015, and received only one item a week ago. As for the rest of the items, I have no idea where they are, and customer service is absolutely useless, they cannot even track their own items! I contacted their customer service and was told that the rest of my items were shipped last month. Don't order anything from them! They are so extremely slow, and they are just scamming people!

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K
2:25 am EST

FashionMia the worst website ever!

I purchased three sweaters from FashionMia about a month ago. I received nothing yet and it's almost impossible to contact someone from their customer service. I could not find their phone number, so I have to email and it took them several days to respond! One sweater I bought is still processing! It hasn't been shipped out. This company is absolutely unprofessional and disgusting! I will never in my life order anything from these clowns! And people writing positive reviews are paid and are clearly working for the company. FashionMia is beyond ridiculous!

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O
2:09 am EST

FashionMia thieves!

I purchased a dress from FashionMia about a month ago. Later I received an email from them stating dress I ordered was out of stock. When I asked for a refund, they refused, and said that I can pick another dress. So I did as they said and picked a new dress which was $5 cheaper. It took them two weeks to even process the order! These guys are so slow and unprofessional. I finally received it a week ago and was disgusted with the quality, the material was rubbish and the dress looked nothing like the pictures on their website. I still didn't get my $5 back! Bunch of thieves.

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L
3:25 am EST

FashionMia disgusting!

Why have I not read the reviews before I made an order! I bought some things from FashionMia and when I received the order I was absolutely disgusted! Things I got looked nothing like the pictures on their website and were not worth anything! Yes, things were super tiny, but that's not the point! Everything looked extremely rubbish, even a homeless person would not wear those things! Truly, I'm so angry. I waited over two months only to receives some tiny Chinese garbage. Never again!

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R
2:40 am EST

FashionMia bad quality items

I wouldn't buy anything from FashionMia again simply because things they sell is an absolute garbage! Anyways, I purchased a dress from this website and it took two months to arrive. Each time I contacted their customer support I heard only excuses, their replies made no sense. I ordered back in December and received the dress one week ago! It looked nothing like the picture on their website, was rubbish and ugly! That was the ugliest dress I've ever seen! It had loose threads hanging off everywhere and the size was incorrect! The lining was awful and lumpy. I never tried to return it, because I'm aware that this company never gives money back. Avoid them at all costs!

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2:33 am EST

FashionMia stay away!

I ordered some items from FashionMia and was scammed like many other people. They took my money and I never received what I paid for. I tried to contact customer support many times, but that was just a waste of time. So now I'm posting bad reviews about them everywhere I can. I want to warn people to stay away from this scam company! I even tried to leave reviews on their Facebook page, but they deleted all my negative reviews and then banned me. This website needs to be shut down as soon as possible! Save your hard earned money if don't want to be disappointed. It is illegal and I cannot understand why they are allowed to steal money from people! Avoid!

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J
8:47 am EST

FashionMia terrible

I wish that I had read the reviews about FashionMia before I made an order. The clothes I received were very poorly made and looked rubbish. I was careful to make sure that my measurements were accurate, but items I received were way too small. The dresses didn't fit at all! I contacted customer service and demanded a refund. They said that I have to sent everything back in order to get a refund. When I went to the post office I discovered that it would be too expensive. So returning made no sense. So I decided to keep these dresses. Please save your time and money. Better stay away from FashionMia.

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M
6:29 am EST

FashionMia cheap junk

Should have checked the reviews first. I had no idea that FashionMia is located in China. Anyways, I ordered a hoodie and a sweater from them a month ago. I received only one item. When I opened the package I was very disappointed. Hoodie looked very cheap and poorly made. I'd say it was a horrible copy of what was shown on the pictures. The colors were way off, the hoodie string in the picture was ripe, with leather around the string holes- no where near close. Not to mention the time it took to ship. They promised to deliver my order in 5 business days, but it took them month. Don't waste your money.

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4:16 am EST

FashionMia save your money to avoid huge disappointment!

I usually don't do reviews, especially the bad ones, but I really felt the need for this one. I purchased several products from FashionMia. They had so many cute items for such a low cost! I waited over two months for my order to arrive and when it did I was extremely disappointed. I must say the wait was not worth it. The items I received were horribly stitched and lined, the quality of the fabric was awful! Needless to say, everything ran about 2 sizes smaller. I tried to contact their customer service, butt they ignored all my messages! I doubt that I'll ever get my money back! Lesson learned, I'll never order anything from FashionMia again!

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L
4:15 am EST

FashionMia horrible

I ordered three dresses from FashionMia and received those in reasonable time, but decided to return them because quality was a real disaster! I can't believe how horrible they all turned out. Dresses look nothing like the pictures on their website. I contacted FashionMia customer support many times, but my every complaint has never been responded to. I found a phone number on their website and even tried to call them, but their number turned out to be invalid! So don't waste your money trying to reach them by phone. This is absolutely ridiculous. Not to mention that it was said on their website that shipping was free, but these thieves charged me $23 for shipment. My total waste was $60!

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5:19 am EST

FashionMia disappointed.

Stay away from Fashionmia! You'll give them your money but they will send you either something of really bad quality or the wrong size. You will never get what you paid for. And it is actually impossible, because they are selling only fake copies of what you see on their website. Emails to support take a very long time to get a response. And usually their messages are just computer generated responses. If you have any issues, they will never help. They make it impossible to return anything and never give refunds. Don't accept their discounts on a future order. Think twice before you make your order. Check the Internet, there are so many people who were scammed by FashionMia! Save your hard earned money.

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