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The good, the bad, and the ugly - discover what customers are saying about Fashionlande.com

Welcome to our customer reviews and complaints page for Fashionlande.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fashionlande.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fashionlande.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Fashionlande.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Fashionlande.com. Your feedback is an important part of our community and will help others make informed decisions.

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6:40 pm EST

Fashionlande.com What you are looking at are stolen images and what you can expect is a cheap rip off

Where do I start with this site? Sadly, it's just another of these (hundreds) of Chinese "portal" type sites and many seem to be linked. Most have "addresses" in Beijing but that is thousands of miles away from where most of the factories are located. These sites facilitate hundreds of factories to sell their products outside China. The factories steal the images from designers and then make cheap inferior copies. I have pics of some of the "designer" dresses that have been bought by people on these sites. Most are not very good and many don't even look like the original.

I've work in this business for the last 15 years and have been in many Chinese factories so I've seen the good and the bad. As I said, there are HUNDREDS of similar "portal" sites (e.g. Tidebuy, Light in the Box, DinoDirect, Peridress, DHGate and many more) where factories (mostly small) sell their products online. Some of these factories are ok with reasonable quality but some are a disaster. I've seen factories set up in a dirty single room with about 3 - 5 workers. If you buy from one of these sites, you have no idea which factory you are buying from. So it is like a lottery.

If anybody wants a "heads up" on any site, feel free to contact me. No guarantee I can help but since I know this business, I should be able to point you in the right direction.

As pointed out by others, these sites even use fake VeriSign and AcAfee badges. This is just one small sign to watch out for. A reputable company should be contactable by phone, Skype or similar. And if you see the same images on site after site after site with a wide range of professional models and photographic styles, heads cut off or faces blurred, then it's time to get out of there. What you are looking at are stolen images and what you can expect is a cheap rip off!

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panada
Harbor, US
Feb 22, 2012 8:33 am EST

I'd like to recommend Perimart to you if you want purchase items on line. Their price is amazing, and their quality is excellent.

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TINEKE
Brisbane, AU
Feb 22, 2012 7:56 am EST
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well unfortuanetly there wont b a nxt time 4 a wedding dress lol but thankyou :)

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Alison Kelly
Salisbury Wiltshire, GB
Feb 22, 2012 5:02 am EST

Hi TINEKE.
Maybe next time you can try peridress. I ordered my wedding dress from peridress. The dress arrived in time. Totally one week before the promised data! I couldn’t be happier for it was a most stunning dress I have had! It fits me perfectly and the dress size is exactly of mine.Now, I just want to say 'Thank you ' to them. They gave me a surprise. I have saved a lot of money.

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TINEKE
Brisbane, AU
Feb 05, 2012 9:28 pm EST
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I PLACED AN ORDER FOR WEDDING DRESS ON THE 9TH OF FEB, I AM IN AUSTRALIA AND PAYED FOR RUCH ORDER, IT IS NOW 6TH OF FEB AND HAVE NOT RECIEVED MY DRESS OR ANY EMAIL, NO ONE IS RETURNING MY EMAILS. WEDDING DATE IS 3RD MARCH AND IT DOESNT LOOK LIKE IM GOING TO GET MY DRESS IN TIME OR EVEN AT ALL. IF ITS NOT IN SOON OR I HAVE STILL NOT RECIEVED AN EMAIL, I WILL BE GOING TO MY LOCAL NEWS STATION TO GET MY MONEY BACK

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Renee11111
, SG
Dec 28, 2011 5:04 am EST
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Hello,

When I visit this website, I know that they don't sell us original dresses, they will remake the dress for me. I don't mind if it is the original one, I just want to receive a beautiful and fit dress. And I totally love their price. What a reasonable price it is! I read some good or bad reviews about this website. I think I will try to purchase one dress from them. Anyway, thank you for writing your experience.

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Kala Paula
Orlando, US
Dec 24, 2011 3:13 am EST
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Hi,

I needed a white princess dress for Halloween for my 7 year old. I found the dress on-line & gave them all her measurments. They even e-mailed me back to get additional measurments to make sure it fit. I ordered it October 10, 2011 & told them I needed it by October 25th. I just received by October 19th. The dress fits her perfectly.When I ordered the dress, I didn't realize it was coming from China. So, when I got the reciept stating it was from China, I was very scared that I wouldn't get the dress on time or that it would not look like the picture. I was wrong! I would TOTALLY order from them again! My little girl & I are very pleased. Just make sure you have all of your measurments right. Also, there is a phone number that you can call in the US with any questions or concerns. Good luck!

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Peridress-Sabrina
Reading Pennsylvania, US
Dec 23, 2011 7:24 am EST
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Hello, I am Sabrina from Peridress website.We are sorry to make you unhappy. I think you would better contact us to solve the problem. Customer is always right. Please feel free to let us help you. Thanks.

And I totally recommend our website to everyone. Why spend a big amount of money on your dress when you can get the same thing for all around $200!

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LINDA WAILTER
Littlerock, US
Dec 22, 2011 4:55 am EST
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Hi, alie !

I was recommended by one of my friends who bought from peridress .

I bought my dress from this site! It's amazing, really detailed, beautifully made! I was worried it would be too small as I gave them my exact measurments but it fits! (I still need someone to lace me into in properly so I can check the size out when it's on correctly)

I also asked for a lace up back instead of a zip, which they have done. My advice to anyone ordering from here is to give them specific information or your own request advance.

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1:16 pm EST

Fashionlande.com Do not order a dress from this company

Do not order a dress from this company! The wedding dress we received was not the same as the picture they had on their site. The original dress had sleeves, ours did not. The boning at the front was causing unsightly bumps, and the lace-up at the back was causing bubbling. The width of the dress in the skirt was so narrow that it did not allow for any fullness when a hoop petticoat was worn. The shoulders of the dress were so big that they feel off the shoulder and down the arm, which was not a part of the design.

When we sent a letter of complaint and asked for a refund they said that because the measurements we sent them (bust, waist, and hips) were the same as the dress they sent that they could not give us a refund. Instead they offered us a 5% discount on our next purchase with them. This was laughable because there is no way I would ever purchase another dress from them. We have lost $250 of our hard earned money to these dishonest people.

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6:56 pm EDT

Fashionlande.com I don't recommend this site to anyone

I have just got my dress from this website... VERY disappointed... I ordered a knee length dress yet I am standing on (it's longer than me), the color is different, I also measured myself and made sure to order the right size yet it's too small. I have been back and forth with them and have got no where, all they say is I must have not measured myself right and I would not be getting a refund! I also have friends that have ordered from this site they have also had a bad experience.I DO NOT RECOMMEND THIS SITE TO ANYONE!

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9:45 am EDT
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Fashionlande.com Poor service, poor workmanship

Three bridesmaids purchased dresses from fashionlande.com in May. Here we are now in August with the wedding in 4 weeks and all three requiring alterations to our dresses. The lack of resolution from this company is appalling. We provided measurements for custom orders as this is the "preferred" method of order. All of the dresses arrived dramatically different from measurements we provided. We followed the complaints procedure to the letter providing photos with visible measurements. Fashionlande.com has delayed things so badly that we cannot wait for replacement orders, which would likely be wrong anyway. Our dresses are hideous and the cost of local alterations is more than the dresses cost. The materials were not even consistent with 2 out of three dresses having satin lace ups and a third having chiffon. Another variation was the off centre bow at the front was centred in one of the dresses (not the one with chiffon lace up). One of the dresses was ordered for a lady with an A cup bust and arrived with a bust designed for a FF bust. This dress requires a complete overhaul. This is so stressful and disappointing for all of us. Save yourself the bother!

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10:12 am EDT
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Fashionlande.com dress poorly made

I ordered a custom made dress from the website www.fashionlande.com The dress arrived in the time frame promised. The dress did not fit at all despite careful measuring. The dress was very poorly made, the seams were awful - the dress is unwearable. I have seen all the complaints about people not getting their money back and fashionlande not getting back to them to resolve the problem. I wish I had seen this website before I ordered my dress I might have well as thrown $123 in the rubbish bin.

Debra Kirk

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8:41 am EDT
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Fashionlande.com Wedding Dress and Bridesmaid Dresses

My fiance ordered a bridal gown, 4 bridesmaid dresses and a mother of the bride dress from this awful company. The bridal gown was too short, had tacky sequins, when the dress was requested to be plain, had no lace when lace was requested, but instead had a poorly embroidered piece of white linen attached to the front. The bridesmaid dresses were in the wrong colour, and were not fitted to correct specifications. The mother of the bride dress was not included in the order. When trying to gain a refund, we were told to submit photos of our complaints, which we did. One of the company directors ("Stella") told us that (despite our photographic proof) our complaints were unfounded. Another email was sent outlining our complaints and that we would seek further assistance in gaining a refund. We received an email saying that the director was on holidays, and another correspondent ("Roland") what the problem was, and that if we could send photos of the dresses, they would check with the production staff. We resent the original email. The response was similar to what had been received in the past, with the added comment that since it had been over 7 days since we received the dresses we could not get a refund.

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11:23 pm EDT

Fashionlande.com Wrong product delivered and NO response to my emails chasing them for rectification

I previously ordered 3 bridesmaids dresses from this company which came back and were gorgeous. As I ended up with another bridesmaid I later ordered a fourth dress and requested this fourth dress be exactly the same as my previous order. The dress I ended up receiving had completely different detail and decoration and was poorly sewn with sequins hanging off by a loose threads, it looked cheap and was just plain unattractive - it was even different to the dress on their website picture that I had chosen! I have email this company various times to get this rectified and they will NOT respond to emails. They seem happy to take customers' money, but if there's any problems they don't want to know about it. They are impossible to get in touch with by phone or email - Seriously can't recommend this company, they are evasive and have no interest in customer satisfaction; their product quality varies greatly from one item to the next and most importantly, they do not communicate with the customers.

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Alison Kelly
Salisbury Wiltshire, GB
Feb 18, 2012 9:04 am EST

I want to recommend Peridress to you. This is my real experience from Peridress. I ordered my wedding dress from Peridress.They made and sent it to me before promised days! It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price!

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J
7:13 pm EDT

Fashionlande.com Stay away from these guys

We are 4 happy people for the 10 unhappy people, please keep them coming ladies. I know the girls that are happy hate that I cannot just leave it, but either can they so really? I was disappointed and I will continue to bash their customer service and lack of communication. Just like they were happy and will continue to applause their work. It allows a consumer to see both sides and proceed with caution. Since it is a gamble they should know what exactly they are gambling with.

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Glookwine
, US
Aug 08, 2011 5:37 pm EDT

Ordered a ball gown on the 19th june 2011 and still no sight of it on the 7th august 2011, do i need to say more. I will never use these people again and will never recommend them either.

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Bertrane
, US
Feb 01, 2011 5:46 pm EST

This site is using fake Verisign AND McAfee badges. You know what they say, if one thing is fake, everything else probably is too. Buyer beware!

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Belma Huseyin
Melbourne, AU
Jun 24, 2014 7:19 pm EDT
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I am so unhappy with this site. I have asked for a refund due to the dresses didn't match the color that was on the website. The site states that you can return within 7 days as long as there in there packaging. I have done this and also sent a photo showing that they are still in the same condition. I have sent 4 emails and no response. I have lost $358 and I want it back. Now I have 5 months to my wedding and I am never buying online again. Better to pay more and know what you are getting. I'm so angry and I wish I can do more to make sure this site gets shut down,

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kylieann3
, NZ
Jun 20, 2011 11:27 pm EDT

Totally agree - DO NOT waste your time and money on this company, I am so disappointed - I have 2 bridesmaids dresses that match and one that looks completely different with sequins hanging off by lose threads, don't know what I"m going to do about the third dress now with my wedding looming

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5:39 am EDT
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Fashionlande.com Buyers Beware! Do Not Be Duped.

Waited 8 weeks for my order of a green mother-of-bride dress to arrive. It came all tightly rolled and bundled up and wrapped in paper. Alas, to my shock horror, what I got was absolutely disgusting - the stitching was amateurish, the sleeves were uneven, the embroidery and beading were a ghastly silver rather than matching green as advertised on their Website. Furthermore, they had not followed the measurements that I had given them.
I emailed Fashionlande.com immediately with supporting photos and a request for a Returns Authorisation and the returns address, but they never repsonded - even after 5 emails. Their 7-day return policy is bogus.
Feedback from other disappointed buyers seems to indicate that this is a shonky (dubious) business somewhere in China, hiding behind a glamourously-designed Website.

Read full review of Fashionlande.com and 1 comment
Update by Alysam
Apr 25, 2011 6:20 am EDT

Waited 8 weeks for my order of a green mother-of-bride dress to arrive. It came all tightly rolled and bundled up and wrapped in paper. Alas, to my shock horror, what I got was absolutely disgusting - the stitching was amateurish, the sleeves were uneven, the embroidery and beading were a ghastly silver rather than matching green as advertised on their Website. Furthermore, they had not followed the measurements that I had given them.
I emailed Fashionlande.com immediately with supporting photos and a request for a Returns Authorisation and the returns address, but they never repsonded - even after 5 emails. Their 7-day return policy is bogus.
Feedback from other disappointed buyers seems to indicate that this is a shonky (dubious) business somewhere in China, hiding behind a glamourously-designed Website.

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Lucy04
townsvill, AU
May 16, 2011 4:13 am EDT

I ordered a dress from this site, and also had to wait about 6 weeks, however the dress was perfect in every way. They even folded and sent it to me inside out so the beading was protected. Mine was also custom made but I chose the lace-up back option in case they didn't get it right. but they did. It is a shame about yours. I'm glad I didn't have to go through the dismantlement. Byers beware.!

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8:21 pm EDT

Fashionlande.com I would advise not to use this company, or to be honest any similar due to the poor product

I purchased a wedding dress from fashionlande.com. Fortunately well in advance of my wedding. The dress arrived in a timely fashion but was made for a much larger woman and was a different design to the dress advertised. The material was also very poor quality. I have had a lengthy correspondence with them and even though they have agreed that they made a mistake they have not refunded my money. I would advise not to use this company, or to be honest any similar due to the poor product.

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8:09 pm EST

Fashionlande.com I purchased a bridesmaid dress from Fashionlande and am absolutely disgusted by it

I purchased a bridesmaid dress from Fashionlande and am absolutely disgusted by it, it's the most hideous dress I've ever seen (I'm not over-exaggerating). It's NOTHING like the photo on their website, it's blood red not burgundy, the stitching was puckered, the dress is longer at the back than the front, it is much larger than the measurements I gave them, and it has these horrible cardboard fake boob things in the chest. I followed their returns policy to the letter, providing photos and evidence that the measurements were wrong etc. They sent a reply saying that they were away for Chinese New Year until 10th Feb, but since then just don't reply to any of my emails. I'm SO glad the other bridesmaids didn't order their dresses until I received mine. Considering just how bad the dress is, I would have to assume that any positive review of Fashionlande that you see has to be written by one of their employees.

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Shona La Konga
, US
Apr 24, 2016 1:20 pm EDT

My first dress arrived earlier then expected and is beautiful. I must be one of the lucky ones because my dress is better then I imagined. Beautiful details, I'm very impressed. I am just waiting for a second dress now that has been rush ordered. Feeling a little concerned because their website appears to be down for 3 days now and no response to urgent emails I send to them

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Irene Carter
, AU
Aug 27, 2012 12:54 am EDT

I ordered a mother of the bride dress it is too small and puckered stitching and wasn't cheap either. I cannot wear the jacket that went with the dress it is shockingly made I am so disgusted.

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Lee84
, US
Aug 09, 2012 3:16 pm EDT

I ordered 4 bridesmaid dress. Three of them were just fine but my maid of honors came in all wrong! We ordered lace-up and for some reason these ###s but a zipper on the bottom and then a lace-up. It did not fit cause the zipper area did not have enough material. I didn't trust them after that especially when I tried to return it they wanted me to pay money to fix it... So my mom tried to order the same dress and put this request in the comments "Please make sure this dress in ONLY lace-up. I DO NOT want any zipper on
it!" Guess how the second dress came? WITH A ZIPPER! The only good thing I have is that this one fits and we are going to rig it to work. I tried to write a bad comment about it on their web site but they screen them so you will never see a negative comment. That's convenient.

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ElizaH
Tecoma, AU
May 19, 2012 12:58 pm EDT
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Same story for me. Dress nothing like advertisement; wrong size despite measurements being 'standard'; poorly made with puckers and unfinished lace edging; stained and cheap, nasty fabric that was supposed to be chiffon; refusal to provide refund and return address despite photos of faults. NEVER AGAIN.

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unhappybrid
n/a, CA
May 01, 2012 3:19 am EDT

I ordered 4 bridesmaid dress's from these a-holes. One of my bridesmaids had to pay twice for her dress and both times it came in wrong! wrong color and style! I am NOT A HAPPY BRIDE! THIS REALLY TICKS ME RIGHT OFF. MY WEDDING IS IN TWO WEEKS AND THEY ROYALED EFFED ME! I would LOVE to find a phone number to call and reem them right out. I have just sent them an email telling them they WILL be refunding her or I'm taking legal action! They DO NOT refund dress's whatsoever, which I'm sure that we all know is illegal! I wish I would have known about this BEFORE ordering dress's. ... my dress came in fine, not the same one but it was pretty. I do agree their dress's are nothing like the pictures! DO NOT order from this company! its a rip off! 2 of my bridesmaids have not even gotten their dress yet and they ordered it 4 MONTH AGO! this is a crock of **it! These ppl are terrible and clearly don't know their colours or sizes! Please save yourselves and don't order!

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Emma L
Swindon, GB
Apr 19, 2012 8:06 pm EDT

I ordered 3 of these dresses and entered my own sizes. Yet when they arrived they were all the incorrect sizes and did not fit my bridesmaids. The sashes at the back were all out of place and not sitting as they do on the picture. I requested that my flower girl dresses match the colour of the bridesmaid dresses but they did not, when they arrived they were completely different colours. The company REFUSED to refund any money and did not want to help resolve the problem at all. I also ordered a Mother of the Bride outfit which was AWFUL. DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND LEAVE YOU WITH POOR QUALITY DRESSES.

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FASHIONLANDE IS A SCAM
, AU
Feb 22, 2012 4:44 am EST

BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE!

**************************ATTENTION ALL AUSTRALIANS AND EVERY OTHER NATIONALITY IN THE WORLD **************************

************************************ DO NOT PURCHASE FROM FASHIONLANDE.COM ****************************************************

********************** THEY USE THE SAME PICTURES ON THEIR WEB SITE AS BRIDAL SHOPS IN AUSTRALIA********************** ***********************THEY ARE FRAUDULENT AND THEIR DRESSES ARE NOTHING LIKE THEY ADVERTISE************************

BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE!

**************************READ REVIEWS PRIOR TO ORDERING - ONLY WISH I HAD PRIOR TO ORDERING****************************

YOU GET WHAT YOU PAY FOR! BUY CHEAP, EXPECT CHEAP AND POOR QUALITY! I WOULD HATE TO SEE ANOTHER BRIDE/BRIDESMAID BE DISAPPOINTED WITH THIS FRAUDULENT COMPANY! AT THE END OF THE DAY, SPEND A LITTLE
MORE FOR YOUR SPECIAL DAY AND SAVE THE HEARTACHE THIS COMPANY CAUSES TO TOO MANY PEOPLE

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TINEKE
Brisbane, AU
Feb 05, 2012 9:39 pm EST
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I PLACED AN ORDER FOR WEDDING DRESS ON THE 9TH OF FEB, I AM IN AUSTRALIA AND PAYED FOR RUCH ORDER, IT IS NOW 6TH OF FEB AND HAVE NOT RECIEVED MY DRESS OR ANY EMAIL, NO ONE IS RETURNING MY EMAILS. WEDDING DATE IS 3RD MARCH AND IT DOESNT LOOK LIKE IM GOING TO GET MY DRESS IN TIME OR EVEN AT ALL. IF ITS NOT IN SOON OR I HAVE STILL NOT RECIEVED AN EMAIL, I WILL BE GOING TO MY LOCAL NEWS STATION TO GET MY MONEY BACK

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Telisha91
, AU
Nov 24, 2011 6:45 am EST

I've brought my wedding dress through them as has my boss. Neither of us had any issues with the dresses. I personally was very pleased with the service I received and WILL be ordering my bridesmaid gowns through them also :)

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BrightFairy
Sydney, AU
Oct 24, 2011 1:46 am EDT

I ordered from Fashionlande a ball gown for my 21st. I emailed them before ordering to ensure that it would arrive in time and they insisted it would, 3 days before the event at the latest. So I ordered my dress thinking it would get here in time. 3 days before the event, no dress and no sign of it the next day either. So I went and checked up on the status of the dress and it hadn't even been posted yet! I demanded a refund through email, them being very rude about the whole situation and refering me to their TOS when I brought up the issue of them promising a timely delivery. I had to ask twice and it took 3 weeks, but I eventually got my refund, minus the %25 non refundable fee. I strongly advise not buying from these rude liars.

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