Fashion Nova
reviews and complaints

I ordered $650 worth of merchandise on fashionnova.com. When I paid my credit card was flagged and supposedly declined but a month later I noticed I was charged. Now they won't call back or email me .. their customer service line doesn't even work! I never received any items and I'm trying to reach them to see if they can either send me my order or give me back my money!

I had ordered a few things which came up to 200 dollars and when my package was received it was very small and item were missing. They're telling me that they are out of stock and they won't refund me my money which is 80 dollars worth of stuff I have to wait on and I just want my money back I will feel better spending it elsewhere and some items I received were very low quality I don't feel I should have to suffer because you are out of stock which I really don't believe. I have seen new post on how some people just received the pants I order and how much they like them.

I love fashion nova and always write positive reviews so other customers can know the size, shape and fit of these cute, affordable clothes.

I purchased the Your favorite dream set ina small blush color. I received it quickly. Despite all shipping reports I received a Taupe color instead of blush. I immediately wrote in (2-18) on 2-19 I was asked to send photos. I immediately sent them. On 2-20 the day I was supposed to wear my outfit I still had not received the correct product but did get an email telling me to 1. print and fill out a return form 2. send in my product 3. wait for a credit to my account then 4. REORDER my product.
My jaw dropped
So not only did my holiday get ruined and i didnt have the outift they had plenty or time to expeditiously send out to me but now I have to find time during my work week to get to the post office to ship this one out, wait for it to return and THEN IF ITS NOT SOLD OUT which it likely will be, reorder this product. I'm shocked! to say the least. This is not what I expected from this company. I am dissapointed and have replied back to customer service, written a review on the website and...if this Isn't favorably resolved will be forced to share with my social media followers.
I am attaching photos of the invoice, the wrong product i received, my email correspondences and my review on the site.

So let me start off by saying that I am not an angry customer leaving a review after one order placed and one bad experience. I always seen the hype over fashion nova and deceided to finally order.
1. The first order I ever placed was the "gold dubai beach cover up" when it finally arrived it was damaged with a hole right in the chest area. So I had to send it back paid $30cad to ship it back because of the weight and then got refund by fashion nova only $10 even tho it was there mistake. Fine, once I received it in perfect condition I was annoyed but satisfied with the item and quality of that specific dress.
2. I then placed another order and no complaints from that order it was fine.
3. I seen some new arrivals a different time and decided to place an order over $80usd and i'm canadian so that's $100. I order a couple of jeans and some other stuff and never received this package. Customer service is horrible they send you generic emails that's nothing related to the questions you have asked them. The worst part is that a week after I placed that order they had restocked on the green pair of heels that look like the yeezys and I really wanted them and didn't want them to sell out in my size again so immediately placed an order and this is about 2 weeks before my tracking for my other order updated to "delivered" yet I never received anything...
So fast forward.. I email cs to find out why my package says delivered but I didn't get my clothes and about 5 days later my "yeezy inspired heels" arrive and the left heel is damaged! Can you believe that? Because I still can't. Everyone hypes of fashion nova as if they are some amazing ### company meanwhile they're trash.. They said my investigation would take 30 days, it has now been more than a month and no one has replied to my emails about my order I have yet to received and spent $100 on ! Such #### I never want to deal with them again after they refund me my money!

My order No 3729146 was confirmed since Feb 1, 2017 but no shipping details sent.i don't know if it has been shipped. I live in Nigeria but my friend in America paid for me, it was flagged and that my friend should provide photo ID snapped close to her face which was done immediately and no response fr series of emails sent. Please I nee my clothes asap or full refund.

I spent almost 300.00 for my wife In December and when i got a package in the mail, it was someone else package that was suppose to go to Ventura, Cali. So I called them told them i will be sending it back and they told me i could expect my package to be sent as soon as they get it. Well it is now February and still no refund and no package. They do not answer their phone calls, they are now giving me the run around, telling me that they don't know if they ever received a return package even though i sent them picture proof. I still have all the emails and correspondence from them telling me that i did everything i need to do and I should have my stuff soon. That was in the beginning of January. I need help on filing a formal complaint...maybe a class action or something. Not sure what to do here.

I am very pissed that this site Fashion Nova is trying to scam me my money of an order in which was cancelled.

Since November 2016 I placed an order and because of the long delay in the processing of it i cancelled my order and up till presently i was not refunded back my money. I've been sending numerous emails and 3 emails was received giving me zero substantial information in to why my money was not yet refunded. Not even a attempt was made by Fashion Nova to contact me.

My financial institution was contacted and they have not yet received the refund for this company. My order number is #2827664. Please I just want back my refund. Thank you.

Purchased from the web: At the top of the page in big red letters you advertise two day shipping. You do not provide two day shipping. I received an email stating my order was in transit to its destination on Thursday, this means it would arrive Saturday per two day shipping. Obviously, the mail does not deliver on Sunday. I expected the package Saturday, as I needed it for photos on Sunday. This is the ONLY reason I ordered from you. You offered two day shipping and I ordered on Wednesday. I took the photos sans your clothes because they didn't not arrive until Monday. Too late. I do not need them anymore and did not get to use them for their purpose and spent over $70 on product I have no use for because you advertised two day shipping. I contacted your Customer Service by email and went around in circles for about 18 emails. I contacted your Customer Service number provided on your website and on the reps tag from the unhelpful emails I was receiving. The telephone number can be described as pretty much a voicemail that has a greeting from Christmas season on it. I left two messages asking for someone to call me back. I have not heard back and your rep by email refuses to allow me to speak to anyone but her. She is repeatedly copying and pasting links to your website that I do not need. I am not interested in reading your links. I WANT A REFUND. I do not care about store credit because I have no desire to purchase anything from your website ever again! It is absolutely ridiculous that you would not give your customer what they ask for. Especially when I am prepared to lose out on the funds for shipping it back to you because you do not provide return shipping labels, also a bad customer service issue. What kind of company is this?! Your customer service is atrocious. Any reputable company would never refuse to refund a customer their money for such an issue. The only reason I believe they are refusing is because everyone would be returning their items because of your false advertisement. Also, it is not proper business practice for a rep of your company to refuse a supervisor and refuse to allow a consumer to speak to someone regarding their issue. Providing me with a voicemail to which I will never be able to reach someone is also false advertisement. I want a refund. I DO NOT ACCEPT STORE CREDIT as an option, why would I want to spend money at your business with a reputation for lying to your customers? I am so very surprised you are still in business treating customers this way. I filed with BBB. I plan on taking to all social media with this if not resolved and filing with FTC as well. I will file with whomever I need to in order to resolve my issue because it seems resolving my complaint is not of interest to your company. FASHION NOVA IS A SCAM. I am in no way interested in some half thought reply to this complaint explaining how you are not in the wrong. THE CUSTOMER IS ALWAYS RIGHT.

I want to tell and warn everyone about this site FashionNova! They are the worst ever and they gave me a hard time. I bought an item from them (a jacket) and the one arrived was super tiny and at least 2 sizes smaller than it should have been. Customer service rep said that I can send it back and will get a replacement so I did as they said. I want to mention that they refused to give me a return label so I had to pay for the return. Anyway when my replacement finally arrived it was the same small size jacket! I contacted FashionNova and they said that I was talking nonsense and that was absolutely impossible. What a lousy service, these guys made so many mistakes and they were not even able to send me the right size. Save yourself from this joke!

So I order a dress from them and I couldn't fit it so they sent me a post card so you could return whatever you purchase but I noticed something they didn't have a number or a email address to contact them on they return post card so that was weird to me the only thing they had was the address and why was I sending it back & the name of the dress & color . They customer service is the worst I ever dealt with they number on the wedsite doesn't work the only way you could contact them is by email which made me mad as hell because I prefer calling it much fast then waiting for somebody to email you back but long story short I return the dress and the dress has been deliver so let's see how long this going take for them to email me my store credit because this dress suppose to be for my birthday 😡😡😡😡

I wish I could give this company zero stars. I purchased an order of high value, and two of the items valued at $100 in total I decided to return. The company policy shows a refund in store credit will be given from 1-5 business days after the return has been received. I returned the item 12/13/16 through priority mail and have tracking information showing they received the item 12/15/16. I have e-mailed the company several times with no return of message, and have messaged them through facebook only to get someone on the other end telling me to wait for an agent instead of helping me. It has now been 26 days, almost an entire month since the return and no one has even told me that they received the package when I have proof they did. I can’t believe I invested so much money in this website with poor quality clothing. I tried writing reviews on the products I returned giving them zero stars to make buyers aware of what happen and that they were poor quality, and they deleted them. I have snap shots of when I put them up, and then a minute later they were removed. This company is a joke. Do not spend your money here.

Yes, their clothes are cute, and even some "celebrities" wear them, BUT, there is a price to pay, my darling...

Problem #1 – You DO NOT get what you pay for. Fashion Nova needs a much needed lesson on how to Manage Retail Inventory. They need to hire a Retail Consultant ASAP. There are too many inventory computer software programs for tracking inventory for them to be making the same countless mistakes.

Case in point, there is a 90% chance you will encounter this: You add your item(s) to the cart, Purchase, Wait for your item(s) to arrive and discover there is an item missing. You receive their “Oops, we’re sorry” card with a discount to purchase additional merchandise. You will eventually get your merchandise credit via email (if they remember). There is absolutely no reason why this situation should be happening repeatedly if they have proper management of inventory.

Problem #2 – Store Credit Only. Riddle me this Batman: How does someone pay for your product, you do not deliver the product and then tell the person they cannot get their money back? You don’t even give them an option if they want a refund or a store credit? Now, you have just pissed off your customer, and this is why I have officially thrown the towel in with Fashion Nova.

I received a store credit for my item I never received. So I ordered another item and guess what did not arrive? The item I ordered with the new store credit for the item I previously did not receive! So, I was given another store credit…sound fun?

Problem #3 – Fashion Nova is always sold out of everything. Fashion Nova does not carry the optimal amount of inventory. AGAIN, Inventory Management. Listen, an online store either has too much inventory, too little inventory, or there is a balance. You know what this says to me? More inventory means more warehousing costs, more investment on product presentation, hiring more people to manage a bigger inventory. Moral of story: Cutting costs and being cheap. Money is the bottom line. And if the no refund/store credit only debacle is not proof enough, then I don’t know what is.

Problem #4 – The Quality of their Clothes. You get what you pay for. As far as fashion innovation goes, their apparel is what Chuck-E-Cheese pizza is to authentic Italian cuisine. The theme of the store is straightforward; form-fitting, basic print dresses and top/bottom combos appropriate for nightclubs, pool parties with Stevie J, Greek picnics, barbeques, and the 4th Sunday at church. That is all.

Problem #5 – Their inconsistent sizing. If you do not know their sizing you will quickly discover Fashion Nova’s clothing is too small. Matter of fact, extra smedium. I will give them credit that they recently created a Plus size line. Their size 1X will fit a Size 10. Their 2x will fit a size 12. Their 3x will maybe fit a size 14. Make sense? Not much. Their sizing is “iffy”.

Problem #6 – Yes, they are known for having super affordable and cute clothing, but guess what? Their clothes are overpriced. You can find the same dresses elsewhere for less. Save your money. It’s not worth the hassle. Check out tobi.com or GSLovesme.com.

I ordered over 100 dollars in merchandise for Cyber Monday on 11/30/16. A label was created and a email saying my order was shipped on 12/1/16 was sent but They never even actually shipped my merchandise.! A lawsuit is coming soon, this is a scam company, not the 1st time this has happened with this company.! Emailed 3 times, NO AND RECEIVED NO RESPONSE.!

Purchased nearly $100 of merchandise as part of the Cyber Monday sale. It guaranteed 2 day shipping if purchase was over $75. The order was processed on 11/29/16. I received an email on 12/1 indicated my order was shipped via USPS Priority Mail. A tracking number was also provided. However, as of today 12/5, the tracking number indicates that only a shipping label was printed and that the post office has not received the package. When I contacted them via instagram, they blamed it on delays in processing due to the Holidays. When I contacted them via email, they still claim to have shipped it but that the post office can take 48 hours to update their system. I replied back to the email and notified them that this is the same generic response they've given everyone who has complained about not having received their orders.

When I call the 1-800 number listed on their website, I constantly get a voice recording and can never get to anyone live.

November 14th 2016: My online shipment has reached their facility, yet they do not acknowledge it. My shipment was sent back to them because of an error on my address. Canada Post confirms that my item has reached its initial sender's address successfully. However, customer service denies it, and insist that they don't have any record of it, yet I have proof with someone's signature from their delivery facility that they received it. Now, that is just WRONG. As a company, it doesn't matter how much money you make, integrity and honesty is everything. I've spent money for items that never got to me, and nobody from Fashion Nova's customer service department seemed to care, with their short answers and none-efficient approach in resolving the problem. It's a shame, because i love their products, but their customer service has totally turned me OFF.

I received my package several days ago and was super excited until I actually opened it! Clothing looked nothing like pictures on their website and everything was made from very chap and low quality material. Two dresses were extremely small and did not fit at all. Contacting with FashionNova customer support got me nowhere and all I was offered was a store credit!
They actually said that I have to ship everything back (and pay for the return shipping) and will get a credit! They said that they don't do refunds! Where's the logic? I don't see any.
My advice is to stay far away from FashionNova. Not the best place to shop.

I have ordered several items from www.fashionnova.com over a month ago I have yet to receive my items! When I contacted them they said that my order was shipped a long time ago. They gave me a tracking number and it still said "processing"! When I asked for a refund they stopped replying to my messages and they are still ignoring me! I called from another number and they finally picked up, but when I told them who I was, they promised to call back and disconnected! I guess they decided to keep my money and my products.

I've ordered some products from FashionNova about three weeks ago and two days later my tracking information stopped updating. I have never had a problem with receiving my items until now. I tried to contact them many time but there was no response. I have no idea where my things are or will they ever be delivered. In my opinion this is not a reputable company so I suggest not ordering from them. I doubt that I will ever get anything, but I will make sure to tell everyone about these scam artists.