[Resolved] Fashion Nova / randomly cancelled order, never received refund
I am SO disappointed in this company, or should I say SCAM.. I ordered a Karlie Denim Jacket on 6/12, and on 6/15 got an email saying that they had refunded my purchase, which I never asked to be done. I have not received a refund yet. I have emailed their business twice, I have called they call center, left messages, and nothing. I do not understand why this happened and I am starting to get agitated because it has been two days and I have not heard back from Fashion Nova. I would like an explanation as to why this happened and why it happened without my consent. I will not be shopping here again nor will my friends and family. This company needs to seriously look at their customer service and evaluate their claim to "good customer service."
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
FashionNova Customer Care's Response, Jun 18, 2017
I apologize for the issue. If your order is cancelled, this is due to the item not being available in stock and we refund your original form of payment. Please allow 5-7 business days to see this refund.
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