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1.1 123 Reviews

FashionMia Complaints Summary

2 Resolved
112 Unresolved
Our verdict: If considering services from FashionMia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FashionMia reviews & complaints 123

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R
3:15 pm EDT
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FashionMia delivery of product

I was told that the dress I ordered was shipped out on April 27, 2018, and it is now May 15th, 2018 and there is no sign of it. I tried to track it on Canada Post and got the message that the product is not in the country yet. What gives? The money has already come out of my bank account.

I am not impressed with your service. If it takes 3 to 4 weeks to receive your products, you should inform people of this when they place an order

My order # is B2305361 and the tracking # is RO273941929CN.

Please let me know what has happened to my order and when I can expect it.

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Update by RuthinEdmonton
May 15, 2018 3:16 pm EDT

It was a mistake to order from Fashion Mia. They took my money but so far I haven't seen the product I ordered. Never again.

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R
9:41 pm EDT
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FashionMia product ordered was dress

I ordered a dress online on May 5th, 2018 through Fashionmia, i have not received the order nor am i able to track the order. Nobody responds to the ticket or to the phone call either. Apps showed i should be recieving it from 7-8 days, it been near a month now, no signs of shipping the product . Terrible service. Not trustable Fashionmia. They lure people with good products and less derivery time. But they dont even deliver the product. Thankfully i ordered just one. I need my dress that i ordered.

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1:24 pm EDT

FashionMia dress not received; refund not received

Customer service returns emails but does not fix the problem. I think this company scams people, doesn't have products to deliver, and strings you along until you finally either take them on in a war or lose your money because you are sick of their nonsense. Don't buy anything from this company!
I ordered a dress in March 2018; it was suppose to be delivered in 5-7 days; never came; correspondence with fashionmia..."we are sorry" it will take another 15 days; then requested refund; said they'd give refund but had to jump through a bunch of hoops and was told refund wouldn't process for up to 25 days; told them that was unacceptable and they said they would give me immediate refund...yeah? I still haven't received refund.

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9:45 am EDT
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FashionMia a dress which was too small

I have attempted to return a dress which I received recently but have been unable to get past the return section of Fashionmia's website. I have e-mailed them and they said they would get back to me within 36 hours but this did not happen. I have just e-mailed them again and they say they will get back to me within 36 hours again. My worry is that I only have 30 days within which to return the item to them for a full refund. The quality of the dress is dreadful, the size is ridiculous. It would fit a child and I am an adult. It took several weeks to come despite me e-mailing them querying the arrival date and time. When I ordered the item it was in stock according to the website so I do not know why it took so long to arrive. I have yet to return the item and have a feeling I am going to lose my money which I am very angry about.

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1:47 pm EDT

FashionMia it's already 2 months and one week and I did not get my orders that was promised to be on my address in 2-3 weeks!

On january 21, 2018, sunday, I order 3 things from the fashionmia company.
This are the orders:
1. V-neck contrast piping slit bodycon dress - $29.95, small size, 1 item.
2. Open shoulder contrast trim flounce bodycon -$16.95, small size, 1 item.
3. Lapel double breasted belt plain longline voolen coat, beige color, - $48.41, small size, 1 item.
I received only one item: v-neck contrast piping slit bodycon dress - $29.95.
I wanted to order only the : lapel double breasted belt plain longline voolen coat, this one thing what I wanted and liked but because the order in amount of $75.00 and higher was free to send, I order the two more things.in more than 6 weeks I got my dress: v - neck contrast piping slit bodycon dress and they send an email from fashionmia company that they don't have the coat I ordered and I have to choose something else.
I want only that coat: lapel double breasted belt plain longline voolen coat - $48.41, only and only! If you don't have it I need my money back, please! As soon as possible! Thank you! Ina stepanov. My order # b2204132
Tracking # ls [protected] cn.

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5:03 pm EDT

FashionMia your clothing and customer service horrible

I ordered shoes and a jumpsuit from your company awhile back under email [protected]@yahoo.com I asked to return the products no one ever got back to me the shoes didn't fit right the jumpsuit looked liked a pajama and on top of it I had to pay customs I was never emailed back nor contacted I have not since placed an order this company is very horrible
For customer service

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10:37 am EST

FashionMia partial order received, returned and no refund has been granted

December 26, 2017 I ordered a dress and a long sleeve T-shirt from Fashionmia. Their web site claims that orders are processed within 5-7 days.
All contact can only be done by email as their published number does not work.

On January 15, 2018, I received an email from Fashionmia that there was shortage of inventory on the Tshirt and they would notify me when ready to ship.
I contacted Angela of customer service on 1/15/18 and asked to cancel entire order, she said the dress was shipped. I asked to cancel the T-shirt and credit my credit card.
On January 23, 2018 I received a thin long straight thing that was supposed to be the dress. I could not believe the quality of the material, the shape that looks like a long t-shirt and nowhere resembles the dress pictured on their web site.
I contacted Angela the same day, completed a return request form, shipped the dress which arrived at their return department on 1/25/18.
I contacted Angela on 1/26 to ask that my refund(less shipping) be returned to my credit card immediately.
On 2/2/18 Angela send me an email that my partial refund will be processed between mid to late March. Their finance department takes vacation from mid February to mid March for the Chinese New Years.
I contacted Angela back on 2/2 and 2/5 inquiring that if my merchandise was returned and received on 1/25/18 why can't they process my refund now before mid February. I received the same exact response by email.

I contacted my bank, PayPal and the E-consumer board but unfortunately since Fashionmia has processed the payment the day of the order 12/26/17 there is nothing they can do. I have contacted PayPal numerous times inquiring as to how they can continue to do business with this company, they say it's up to Fashionmia to return funds.

Something needs to be done to stop this company from false advertising, copying images of clothing that are not the real thing, the length of time to receive order and to receive credit.

Let's put this place out of business!

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4:40 pm EST
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FashionMia I never received reimbursements for 3 returned dresses since may 2017.

I have purchased 3 dresses and a t-shirt on 18.04.2017 from Fashion Mia online, but I returned all of the dresses within 2 weeks. Until now, I haven't received 1 penny as a refund. (In total I paid close to $ 130.- in Canadian dollars.) I have written them a few times but each time, received some lame excuse that their financial system had some problems and that I needed to be patient. I am sorry to say that I lost my patience long time ago.
I wouldn't recommend anybody to deal with this company. They are not honest and working in bad faith. Also, the quality of their merchandise is very poor.

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Shaun R.
, US
Jan 31, 2018 10:43 pm EST

Hi Hulya. Is like to help.

Do you have the R.A. numbers for the returns?

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T
11:04 pm EST

FashionMia my order from 2016 until now 2018

I have purchase some items from in 2016 didnt get all my item was told i would have been refunded didnt get my refund all throughout 2017 i am waiting on my refund and i didnt get it i was told by regina mandy via email that they would refund via my wallet it was so i order some items and ask her to use that money to pay for it that she would refund on my wallet i saw payment confirm and didnt get any delivery information and i contact her again and they said they are going to notify when its ready deliever they didnt i again message her she said within 36hours its way pass 36hours i message again no respond i need my money or my items i dont know what kind of fraudulent business you running but i wont be apart of it i need my items or my money i worked too hard for my money i will report to all authorities until your company give me back my money almost 2years and still havent got my money back nor items and i paid that much for delivery

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4:04 am EST
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FashionMia fashion mia - have been waiting over 6 months for refund on returned items - lots of weak excuses

B1962743 - order a series of dresses (4) - similar to others, the sizes were ridiculously understated. When I contacted them about sizing they strongly recommended I keep them and re-gift them. This was not an option and I elected to return these items to the California address for a refund.

I have written numerous times to them nicely, and most recently, quite aggressively, demanding my refund (it was over $100). I am getting a series of weak excuses - always accounting. The English is poor and there is no effort to remediate. I strongly believe they don't intend to refund my purchase.

So 6 months later, they have my money and their goods - not a bad business transaction! I feel duped and robbed. I will never recommend this site to anyone.

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Shaun R.
, US
Jan 02, 2018 11:02 am EST

What were the sizes suppose to be compared to what was actually shipped? Did you receive an R.A. (return authorization) number before shipping? This is pretty standard procedure for most companies, so they can match the shipped merchandise with the transaction. If the merchandise was just sent back, it may not be sent to the correct location and then not be flagged when received.

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H
6:32 am EST

FashionMia thieves

I am very disappointed. These clowns sent me defective items. Three dresses with lots of defects :(
Two of them are also very small, even though it's the XXXL size according to their sizing charts (I wear the S size, but I 'm too big for them). The third one is just beyond infuriating. I hate all of them.
But the worst thing is that they refused to accept them for no reason. I wrote them within several days as it was shown in their policies, but they refused anyway.
Please, be careful ordering from them. Not sure about other people's experience with this website, but I think that FashionMia management is a bunch of scammers and thieves.

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5:13 pm EST
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FashionMia payment taken - goods not dispatched

In october 2017 I ordered two dresses. I paid £52.82 via paypal. Six weeks later and my dresses haven't arrived. Fashionmia say the order was never placed... So how was my money sent and received by them without an order? They make out they're based in france, but after checking, they're based in hong kong. I worked a whole day to earn that money - for nothing. Do not buy from this scamming company.

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3:53 pm EST
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FashionMia products never came to me.

My order number is b2090554.
I never received any confirmation to ship it to me but your system said that it was delivered already.
Please check what is going on.

Another order number b2092969.
I received confirmation by email that you shipped it to me.
I didn't receive the products yet as of today.
Please check this order also.

I have a fear to order the products through on-line with your company.

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Update by Emily Lee
Nov 08, 2017 3:56 pm EST

Do not buy any products from Fashion MIa. They never shipped it and never respond any answer..

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M
4:30 pm EDT

FashionMia order of two dresses on 21st october

I placed order with fashionmia on 21st october for two dresses, value €42.46. I have not received any confirmation or information regarding shipping etc. The money has been taken from my account.
I am sorry that I didn't look into their company before I placed the order!
I need the dresses urgently for wedding in two weeks time!
If the dresses are out of stock, would they please return my money to my account immediately.
Kind regards,
Maureen. [protected]@hotmail.com

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J
9:28 am EDT

FashionMia order not received/refund not issued

I placed an online order 8/12/17. The merchandise never arrived. I contacted customer service 9/29/17 via email, was advised that the order was returned to them(?), I requested an immediate refund, was told that it would take 14 days and still nothing. Repeated emails keep deflecting from my refund.
It is now 10/31/17 and I am being told that they have equipment problems in processing returns and asked if I would like credit for the site instead. This is ridiculous. In researching there is a whole group of people on Facebook with the same/similar issues. I feel that this is a bait and switch (or steal) company that is using photos of clothing from other sites and never fulfilling them or returning the customer's money.

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8:02 am EDT

FashionMia do not order from this site!

Just like many other people I got a wrong size item and shipped it back at my expense. Ok, if it's needed to be done, ok then.
Before shipping, I contacted them to discuss all of the moments to know what to expect. Unfortunately, it was just a lie to get rid of me.
Once I shipped the item back, they stopped answering me properly. The tracking number showed that the item was received but they kept refusing it.
So I think I was cheated and now they have the item and the money. The win-win situation for them. So disrespectful...

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K
5:19 am EDT

FashionMia stay away

My order was never shipped. On that note, I probably could finish my complaint, but I would like to tell you some details and reasons not to order from them.
So, they are not trustful. They sell items made of cheap materials. Honestly, no one knows what they are made of.
They take your money and disappear with it, that's what they did to me. Like I said it's been 3 weeks after I placed the order and still nothing was done whatsoever. Will they cancel and refund? Well, you have to reach their customer service at first and it's tough. If you eventually do, they may refuse saying that their policies don't let them do what you want. Of course, it will be a lie, but you won't prove anything.
So not to go through this situation, you just stay away and be happy.

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mirisole2002
, AR
May 31, 2018 1:38 pm EDT

Hi! I am trying to get information about my order, it is my first bougth. I have a question for you...how do you know the use cheap materials if your order never was shipped?

did you order something before?

thank you from Argentina
Sole

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K
4:03 am EDT

FashionMia stay away and don't buy anything from them

I do not recommend buying from FashionMia, they are selling very low quality items and they don't accept returns. So be ready, if you're not satisfied with your order, you'll just have to accept that.
I was terrified with my order because items didn't look like pictures and everything was just a junk and I tried to get a refund, but they refused to give my money back. Their rep spoke very poor English, I simply couldn't understand a thing!
Items were made from completely different material than it was said in the description, seams were loose, and workmanship was beyond terrible. Don't buy from FashionMia if you don't want to lose your money.

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malka keren
, US
Jul 17, 2019 6:39 pm EDT

I called manny times, no one called back.

keren.malka@yahoo.com need to send back the dress please.

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malka keren
, US
Jul 10, 2019 2:16 pm EDT

this is bad, they should be taken off American markets.

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Sweet Gal
, US
Jun 02, 2019 7:33 pm EDT

I returned the items which I order from Fashionmia.They do not respond at all.their site is also not reachable
Can you please help me with this.Please do respond to my email.I need you to refund the money

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Betty Copes
, US
Jun 01, 2019 12:13 pm EDT

Received part of my order and have not received any of my second order, want my order filled or my money refunded.

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Stewart49
, US
Jan 22, 2019 1:47 pm EST

Hello Fashion Mai,

I purchase a coat in back in Dec. 12, 2018 and I still haven't received it

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Roxanne1234
, US
Jan 22, 2019 11:47 am EST

Ordered a jacket 3 months ago and it just came. Wrong size and no return or exchange info and a slip in Chinese. If I don't hear back soon, I will dispute it with my credit card company . Sincerely Roxanne darling I wish to return it for a full refund. Absolutely no response from them or any kind of email after purchase.

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R
5:59 am EDT

FashionMia no refund, kept my money

Sent in order but had to return clothes for not fitting correctly. Returned all items as instructed and received confirmation from USPS and FashionMia that they did receive the merchandise. Their policy states money refunds take 30 days, it's now been over 45 days. Received no refund, just emails telling me they will give coupons. I left messages on a possible bogus customer service number, nobody ever calls back. Check the BBB reviews this has been going on for quite sometime now. They are basically just thieves that keep the returned items and your money. The scam is all sizes are extremely undersized so everyone has to return the items, but then they keep your money. An adult large didn't fit my ninety pound, 11 year old niece. All complaints say the samething.

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2:15 pm EDT
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FashionMia merchandise I ordered wasn't available

I ordered a blazer on march 30, 2017. Wasn't informed that it was on longer available for at least 2 weeks. I told them I wanted a full refund. Was told it was in my account — my wallet. Am unable to get to a website with those options on them. Tried to contact paypal but they don't have my e-mail address although they do e-mail me. Why can't you just credit my credit card? It only took 3 days to charge my card when purchased.

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FashionMia Customer Reviews Overview

FashionMia is a popular online fashion store that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

One of the most significant advantages of FashionMia is the vast selection of clothing options available. Customers can find everything from casual wear to formal dresses, and the website is updated regularly with new arrivals. The quality of the clothing has also been praised, with many customers stating that the items they received were well-made and durable.

Another positive aspect of FashionMia is the affordable prices. Customers can find stylish clothing at a fraction of the cost of other retailers, making it an excellent option for those on a budget. The website also frequently offers discounts and promotions, making it even more affordable.

FashionMia's customer service has also received high marks from customers. The website has a dedicated customer service team that is available to answer questions and resolve any issues that may arise. Customers have praised the team's responsiveness and helpfulness.

Overall, FashionMia is a popular online fashion store that offers a wide selection of trendy clothing at affordable prices. The quality of the products and the excellent customer service have earned the website many positive reviews from satisfied customers.
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Contact FashionMia customer service

Phone number

+1 (303) 937-0427

Website

www.fashionmia.com

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