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The good, the bad, and the ugly - discover what customers are saying about Fashion Bug

Welcome to our customer reviews and complaints page for Fashion Bug. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fashion Bug.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fashion Bug's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Fashion Bug, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Fashion Bug. Your feedback is an important part of our community and will help others make informed decisions.

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1:54 pm EDT

Fashion Bug Open charge account

I do not know how to clear this off of my credit report. Please advise, thanking you in advance. This has been going on for ten years plus. The company name is Fashion Bug. All of my credit reports are showing this as a open account. I have never use this and did not open this account. Please advice me on what needs to be done. You can reach me at [protected]/cell or [protected]@rocketmail.

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11:42 am EDT
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Fashion Bug Still on my credit report

I am still seeing the amount of $312.29 on my credit report. My husband and I filed for bankruptcy in 06/2009 and you were sent a check on 07/16/2012 to clear up this debt. Would you please check into this matter for me. You can either call me at [protected] or email me at [protected]@yahoo.com. Judith Saunders (Vann), 8091 Gates Road, Suffolk, VA 23437 My trustee was Michael Cotter, 870 Greenbrier Circle, Ste. 402, Chesapeake, VA 23320, [protected], lawyer Seth A. Schoenfeld, case no. 09-72470-FGS

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jemjr42
Corning, US
Oct 21, 2010 9:24 am EDT

How can anyone justify savings with this retailer when the interest and other charges take away any savings?

Don't be fooled people!

Always be alert
Always be alert
, US
Apr 24, 2013 12:46 pm EDT
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No one on here is going to look into this for you. You must do it for yourself. You will need to get back into contact with your bankruptcy lawyer for help.

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5:38 am EDT
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Fashion Bug Rude and inept saleswomen

On two occasions, the employees of this branch failed to take the security tag off an item of clothing. The alarm did not go off as the clothing was being carried out of the shop; if it had worked properly, there would not have been a problem. The purchase would have been returned to the cashier, who would have remembered ringing it up a minute or two ago. But that never happened. Instead, the customer is in the position of trying to locate receipts that have been thrown away because the clothing fit, or trying to locate a receipt that has never been in your possession because it is a gift. (Lesson: never, ever, throw away any receipt ever.)

The first time I noticed there was a security tag remaining on my shirt, I tried to remove it myself. When the ink splashed, I threw it away and replaced it with my own money. The second time was with a jacket that I had worn to work (I don't work in a store). I did not want to set off alarms all day, and I did not have the receipt with me because I did not buy the jacket. I went to the store expecting them to remove the tag (after all, the customer is always right), or to at least get some sort of customer service. Perhaps they could check the security cameras? Check their own receipts? Tell me what else I could do if I didn't have the receipt (bring in a credit card statement, contact the district manager, whatever). Instead, the manager glared at me. "I told you, you need a receipt." She then completely ignored me and continued to do whatever she was doing. The whole thing ended with me storming out, without the coat, and the manageress threatening to call the police. I understand that they take loss control very seriously when they feel like it (as shown by the faulty security machine), but I did nothing wrong. Their employees made the mistake. But I was made to feel like a thief. I bought the majority of my clothes here, but I will never shop in this chain or their associated chains again.

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MauiAL50
, US
May 17, 2012 10:58 am EDT

You stated that you did not have the receipt because you didn't buy the jacket. How would they check their receipts if you did not buy the jacket? Even if they found a sale for it, how would they know that you are returning the same jacket, again, you didn't buy it, so what would they find? Same goes for checking the cameras, if you were not the one that bought it, how do they know that the one you have was purchased and not stolen? It isn't as if the jackets have serial numbers that are recorded at the time of sale.

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5:57 pm EDT
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Fashion Bug Unfair Practices

Fashion Bug does not care about it's customers. I called Customer Service to register a complaint about the way I've been treated. I told them what happened. The representative refused to help me claiming there was nothing they can do ...here's my story: Long story short a cashier talked me into applying for credit. Gave license and credit card and she asked me a few questions. Was told if approved would get a card. Thought nothing further of it until 1 year later Fashion Bug shows on credit report that I maxed out my card over the limit at $305. Luckily I still had reciept from that shopping trip. Only kept reciept as was going to return an item on my $91.14 total purchase. Never did due to a move and marriage, but reciept I had was proof I owed them the $91.14. I felt bad about this, so I went to the store immediately, explained to Asst. Manager what happened, apologised and paid that debt. As she is looking up my info, she discovers my address was incorrectly entered into system. No wonder no card, no credit card agreement, no statement; etc! Also though, I never recieved any messages I owed anything! I wanted to report my card as lost/stolen so she got me to customer service. They transferred me to a debt collector who was so rude he refused to listen to me and threatened me my credit would be marred for life because he personally would see to it the bad debt information would remain on my account forever if I didn't pay him double the original debt. I told him that was baloney, I'd already paid the store for the full amount on the reciept. He then replied it was a generous offer and not baloney because he was not a meat salesman. I wasn't amused and informed him I would be disputing it. He got really angry and said he wanted over double the amount now...over $230.00! He hung up on me after saying I needed to fax dispute to him ( Mr. J. Lacy...real name?) so I did. After knowing this...customer service doesn't care? Isn't this excessive punishment for human error that is not totally mine? I told her personally I had no beef with the store, it was the way this was handled that made me sorry she can't help me and that Fashion Bug won't stay in business if that's how customers get treated!

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Update by kmax
Aug 26, 2011 7:57 pm EDT

Re: response to TheLoveFist IV...I did not include syntax between the hyphenated letters...just want it clear it was not any cryptic attempt to use profanity.

Update by kmax
Aug 26, 2011 7:47 pm EDT

@ TheLoveFist VI : Sounds like you need to get a job with Mr. J. Lacy...though you wouldn't be wise enough to realise that as you didn't read the whole thing...Get all the facts before you start pointing finger in calling others idiots...remember, 3 fingers point back to you. B.T.W. Don't respond. I made my point already and am not going to argue-my beef was not with you.

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4:35 am EDT
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Fashion Bug Premium Fee

my complaint is i didn't know they were charging me this fee that i didn't had any idea about, to my knowledge it was a premium fee for fashion bug, it not anywhere that it says that its for ins purpose till i jet called them to complain about how come they charging me every month
this premium fee then they explained me what it is for, i want my refund on this i didn't authorize this.
Thank You,
Ranita Sharma

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11:19 pm EDT

Fashion Bug Credit Card Trickery

We signed up for the Fashion Bug credit card so I could get a good savings on a large purchase. I actually paid for the full purchase at the time...or so we thought. We told the sales girl that we wanted the card, but that we'd pay for the all of the purchase right there in cash. (She said that you could put purchases on the card, but pay right away so as not to get any fees or charges.) Turns out she had us pay for MOST of the purchase, NOT the 100% we wanted to do. She "forgot" to add the sales tax, so Fashion Bug started sending us statements, with late fees and minimum charges...all over the sales tax that would have been paid at the time of purchase if the sales girl had done her job right! As soon as we saw what was going on, we wrote to get this taken care of; we received a letter where we would only be charged the original omitted 7.36. But we still keep getting statements with late fees and minimum charges accruing. All told, we've racked up nearly $100 in late fees and minimum charges over the time we've tried to dispute this. BTW, we have paid the original 7.36. Just got another robocall today about the money we owe them. It feels like it will never end! BEWARE!

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JamieRCA
Fort Bragg, US
Mar 29, 2011 7:58 pm EDT

We signed up for the Fashion Bug credit card so I could get a good savings on a large purchase. I actually paid for the full purchase at the time...or so we thought. We told the sales girl that we wanted the card, but that we'd pay for the all of the purchase right there in cash. (She said that you could put purchases on the card, but pay right away so as not to get any fees or charges.) Turns out she had us pay for MOST of the purchase, NOT the 100% we wanted to do. She "forgot" to add the sales tax, so Fashion Bug started sending us statements, with late fees and minimum charges...all over the sales tax that would have been paid at the time of purchase if the sales girl had done her job right! As soon as we saw what was going on, we wrote to get this taken care of; we received a letter where we would only be charged the original omitted 7.36. But we still keep getting statements with late fees and minimum charges accruing. All told, we've racked up nearly $100 in late fees and minimum charges over the time we've tried to dispute this. BTW, we have paid the original 7.36. Just got another robocall today about the money we owe them. It feels like it will never end! BEWARE!

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Eleanor Darby
Vineland, US
Apr 12, 2011 8:23 pm EDT

Credit Card Late Fees
I made the mistake of paying Lane Bryant instead of Fashion Bug(they are sister companies) and didn't realize it until rec. a check from Lane Bryant, in the mean time I was penalized with at least $60 in late charges due to I had a problem contacting Fashion Bug( I kept fogetting when I came home from work until it was too late). When I finally contacted them and asked them to forgive me all but one late charge they said they were only allowed to forgive one late charge per year so now an $89 purchase has cost me over $150 I want to close both the accounts to avoid this problem in the future!

If they are sister companies why can't they transfer the money instead of charging me late fees? They acknowledged receipt of my payment in January on time! If they can see it why can't they fix it!

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7:19 pm EDT
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On April 4, 2010 I placed an order with Fashion Bug online to be picked up in store at a Lane Bryant located at Fashion Center in Pentagon City. Shortly after placing the order I was in an accident that resulted in a grade 2 left ankle sprain and a fractured dislocated right ankle that required surgery. The accident left me in a great deal of pain and...

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11:38 am EDT
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I need a phone number to speak with someone at SOANB. I realize they are not handling Fashion Bug Accts anymore but I need a history of past transactions and payments back to October 2017. I do not believe I was credited correctly and would like to see where all the charges are coming from and if the correct payments were applied. The phone number give by...

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4:31 pm EDT
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Fashion Bug Email Spam

When I shopped in Fashion Bug back in January, they requested my email address. I gave it to them. This unleashed emails coming practically everyday. I have a gmail account and started marking them as spam hoping to block them out in the future. No such luck, so long about the end of February, I received yet another email and I tried to opt out of their mailing list. It said it would take up to 48 hours. So another two weeks go by and I'm still receiving them...since then I've tried to opt out 3 additional times and still no luck.

Today, I emailed their customer service and requested that they look into finding out why I hadn't been removed, I told them it had been at least a month, if not more since I started requesting to be opted out. Someone named Joanna replied that it can take up to 6 weeks. I replied back and said that the it said 48 hours. She replied back and said no it takes six weeks. I went back and looked at the unsubscribe page yet again and it specifically states 48 hours to process. I quoted this back to her and told her I'm not shopping at Fashion Bug again. If they believed in customer service, they would just make sure my email address got removed, tell me what steps they'd taken and ask me if there was anything else they could help me with. I can't stand crappy customer service and will spend my money on those who can give me good customer service. When will these companies learn how to treat customers?

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Disturbed Credit Holder
Ashtabula, US
Feb 08, 2013 3:35 pm EST
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I have used my Fashion Bug credit twice in January 2013. The Fashion Bug store in my town closed. Of the two times I used this card, the second time I used it, the salesperson said that it was not accepting usage. I thought that was odd as I never had used it for a long while, but it took the card the first time when I used it in January. So, I said okay to the sales person hesitantly, and presented another credit card instead of Fashion Bug and all was fine. When I got home, I could not find a customer service number on my card to call. I'am waiting for a credit card statement in the mail for my purchases in January, because I notice on my credit report that I exceeded the amount I am allowed to charge and is now affecting my credit rating. I was shocked! I know I had not overspent on my account unless they changed my availability amount for not using it awhile, but I was never notified of any change. I am desperately waiting for my card statement to fully review it.

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Zqk54
, US
Jan 25, 2010 1:25 pm EST

I come to your store to purchase bras b/c I am a estimated 40D-DD depending on style & brand. I try to shop when you advertise buy 1 get ? free & sooo on.

I purchased 6 bras in Sept 09 & one of them was a special occasion bra. I planned to wear it with a fave shirt today & I felt like I was having a wrestling match with a 12 foot Boa Constricter! OH BTW, wired bra..lol

Bra #2 has been worn 4x & washed 2x in lingerie bag. After wrestling with the "BOA"...UTTERLY flustered, sweating, flushed, I attempt to put on bra to find 1(one) breast sitting under my chin?...wtf? to my dismay the wire had SOMEHOW fell out of the cup that left my breast swinging like tarzan on a vine.!~ Fashion Bug? I need to ask this? Being large breasted is fun for you b/c YOU make more money off of us BIG BOOBED ladies. Fine. Not ur prob we r UDDERLY big. Great. BUT IT ISSS ur job to make sure the bra that ur selling to me for a HIGH PRICE TAG...is designed AND made durable! as if that condom u wore last night JUST COULD NOT NOT NOT FAIL you!...this applies to u if u are male/female. I expect the same from my BRAS. Now Mr./Ms.High End Pay Scaling Manager, what do YOU suggest I do? Because I OBVIOUSLY CANNOT return bras to my local store for further embarassment. Hopefully, this letter reaches a large breasted female OR a male who is exceptionally understanding & KNOWS how he likes his "boys" to be feel right. PS That last line came from my husband! Thank you for your consideration in this "binding" matter.

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Alistor
, US
Jun 07, 2016 4:38 am EDT

I purchased a pair of boots on clearance, attempted to return the boots but was advise by 'THE BOOT LADY' that I purchase them in 2009. I purchased the boots after thanksgiving in 2010. I asked if they still had the boots and if I could just switch them for the correct ones. THE BOOT LADY advise she did not have the boots I asked if she could just take the boots and give me a store credit. THE BOOT LADY walked away from the counter after scanning the boots advise that they are not in her system she didn't know what to do. She insisted that I purchased the boots in 2009 I advise her that I am not one to wait 2yrs to ware boots. Regardless I asked for a store credit which they are not loosing any money send the boots back to the manufacture since she refused to check the back for the correct boots that I realy wanted. She told me to contact customer service I did via email and they never solved anything I am going on 3wks after trying to return the boots with NOT ONE CALL OR EMAIL FROM FASHION BUG.

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aggrivated in NY
,
Jun 07, 2016 4:38 am EDT

I recieved a letter in the mail about the disability plan package which said to sign and return. I never did, I skim over my bill from Fashion Bug and don't pay attention to this charge thats on the statement. This went on from March until October when I called them about the charge which varied from month to month from $16.00 to $19.00. They were charging me for this disability package I never authorized. They said they would only credit me for October not the previous months ! The letter states as per federal regulations they must have the signed letter returned. Well, I have the unsigned letter, this must be considered a federal offense...

Aggrivated in NY

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lucyluv
Kingsburg, US
Jun 19, 2012 1:11 am EDT

I was shopping with my grandmother and a associate was speaking loudly to another employee about another associate. I tried to ignore her when her mouth became filthy and offensive. She is using the four letter word and is calling the associate a fat ###. I couldn't believe it. My grandmother was upset and did what anyone else would do, she asked for management, turned out shese manager. We were embarrassed for her, her name is Amanda she has short brown hair. Awful no apology and continued her conversation. I shes employed at fashion bug is beyond me. I will never shop at fashion bug again. I take my business to avenue owhere adults with respect are in charge. Thank u for reading. No one should be offended when shopping

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Dian King
kittanning, US
Sep 19, 2012 3:19 pm EDT

I purchased a pair of jeans today. The sticker said $36.99. I got 20% off which made them $29.59. When I got home I removed the sticker and the original price was$24.99.. WHAT A RIP OFF!

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sweetpea84
Caro, US
May 17, 2010 3:12 pm EDT

I recently visited a Fashion Bug store to use my $10 off coupon with a $25 purchase and was told I could no longer use the coupon on ANYTHING EXCEPT full price items. No red tags. Red tags according to Fashion Bug are not considered Clearance items, just mark downs. The orange tags are cosidered Clearance. The Coupon said it could't be used on MVP products, clearance, item of the week, designer fragrances. Needless to say I came into the store because of the coupon and I WILL NEVER shop at Fashion Bug again. Macy's and JCP do NOT do that to their customers with mark-downs and coupons! Good Bye Fashion Bug...you lost a long time customer!

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Marla Pridemore
Hamilton, US
Jul 16, 2009 10:17 am EDT

I shopped this Wenesday at your store in Hamilton, Ohio on Hamilton- Richmond Rd. I had a 10.00 Coupon. Off of 30.00 I had a shirt that cost24.99 and got a necklace for 7.00 Only the girl rang necklace at full price and my card was debit card and manager said they had to complete sale so it could be voided. I done so but had only a certain amount on my card and as you well know once that amount is charged takes 5/7 buisness days to reverse charge. I have not made a purchase and my money is tied up for 5/7 days. Will not be shopping any fashion bug store in the future. Thanks for nothing.

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E. M.
, US
Jun 11, 2009 9:11 am EDT

I am going through the exact same thing. Every day, I still receive emails from FB and every day I send them a nasty gram. They apologize, say they will remove me and I still get the emails every day. Fashion Bug must be the most pitifully run organization. I hate the way they have rearranged their stores, mixing up all the sizes instead of having "sections". ALso, after ten years of having a charge account there, I was one day late paying my bill...I have NEVER been Late before...they charged me $29 late fee. THAT"S it for Fashion Bug. I will NEVER shop there again.

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srochow
Eugene, US
Jun 07, 2016 4:38 am EDT

Same thing happened to me, except I got a phone call from them with a man talking so fast it was totally misleading. He asked did I "agree that I understood the message, " and I said "yes." The next thing I know, I was getting charged from $5 to $19 for about six months of the service I never authorized! When I called to complain, they called me back and played the conversation for me. I was livid! I told them that was larceny. They canceled only three months of said "insurance" charges. I just paid off my balance with them and am canceling my Fashion Bug account. What a dishonest way to make money!

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6:35 pm EDT
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Fashion Bug Late Payment Fees & harrassment for payment

I made a purchase with my local Fashion bug in Feb. & misplaced or lost my bill. I had forgotten about it until we got a collection notice in the mail the other day and they have been calling my house every day for payment of their bill wich has had a $20.00 late fee tacked on plus the interest. Now they say I owe them $55.00 when my purchase was originally for $35.00-You think with the economic situation they would stop with the excessive harrassment and fees for a bill that is only 2 months old? I will close this account out and never go to their store again and will tell all my friends and family about the way they treat their customers. (Send you to collections for a measely $35.00)...How stupid is that - not worth the time and employee wages paid for what they do and the paper, ink, and postage too. I would say this is the reason why everyone has to pay such high interest rates and fees associated with this company.

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karen sanzo
beverly, US
May 10, 2010 5:01 pm EDT
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my complaint is that for the seond month in a row they said i was late paying my charge account. i actually wasnt i actually paid it 2 weeks early and i have my bank statement to prove it. i called the bank and they also agrreded with me that the checks cleared 2 weeks before they had stated. i reaaly think they are running a scam . if they are doing that to everyone at least once a year just think of all the money they are making. needless to say i paid off the 145.00 that i owed on the account and closed it.

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Unhappy Employee
, US
Mar 27, 2009 10:56 am EDT

You should have paid your bill, it's not their fault you lost it. But I work for Fashion Bug. It is a horrible place to work. They treat their employees like slaves. They ask them to drum up business for them off the clock. They can never be pleased. If you don't manipulate every customer into applying for one of their credit cards they threaten you. They don't care if you have bills to pay. If the don't get enough customers to sign up for their 23% interest credit card, they cut your hours down to nothing. They must make all their money on finance charges instead of selling clothes. If you are an associate, not a manager, you are ###. They can treat you however they want. If you are a manager, you get $1 per hour over minimum and you owe them the world. Stay away from Charming Shoppes (Fashion Bug, Lane Bryant).

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Zombiwoof
, US
Mar 18, 2009 7:40 pm EDT

So, you didn't pay them for two months and you're pissed they want their money?

You self absorbed little ###.
You're correct - this *is* the reason everyone pays higher prices.
And it's the reason you shop there - no one else will give you credit.
And rightly so.

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7:00 pm EST
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Fashion Bug unauthorized charges

Fashion Bug stuck me with an unauthorized disability/insurance program and monthly charges to my store account. I hadn't carefully looked at my Fashion Bug statement for several months, when I noticed an unknown charge for some disability/insurance program with about a $7 charge. When I called to complain they said they had me on tape authorizing this program! I demanded to hear this recording. I guess I got a phone call from them months earlier with a man talking so fast it was totally misleading. He asked at the end did I "agree that I had heard the opportunity, " and I said "yes." The next thing I know, I was getting charged from $5 to $9 for about six months of the service (until I caught i) that I never authorized! When I called to complain, they called me back and played the conversation for me. I was livid! I told them that was misleading larceny. They canceled only three months of said "insurance" charges. I just paid off my balance with them and am canceling my Fashion Bug account.

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Marla Pridemore
Hamilton, US
Jul 16, 2009 10:18 am EDT

Unauthorized charges to my debit card

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10:49 pm EST

Fashion Bug racial profiling

Fashion Bug in the Thruway Mall engages in racial profiling. If you are suspected of stealing, in other words a black woman, the cashiers (who are always white) rub your items on a strip behind the counter. This causes the sensors to go off when you are going through the doorway. When the sensors go off a store clerk (usually black or latin) come over and check you bags.

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gradschoolM
Detroit, US
Feb 03, 2011 6:39 pm EST

you are an idiot, I have worked at FB for nine years, to get through grad school. All of the costume jewelry items have sensors on the back of them. We have to deactivate all of them or the sensormatics go off. This has nothing to do with your race, or the fact you are one of those customers that treat us like we are lower than we are, when actually we are in grad school and smarter than you will ever strive to be . You are ignorant, and guess what we associates hear this "race complaint" every day when you [censor]es come in and try and return stuff you wore out the night before, or cause a distraction in the store because we won't take your EXPIRED coupons, because you didn't get your fat lazy [censor] in before the duedate. But of course, according to people like you, everything is our fault, so keep making excuses

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Melvin5689
, US
Dec 16, 2010 7:07 pm EST

Are you stupid..the strip they rub is to desensitize the sensor so that it doesn't go off. Which in some cases it does not always work. Cut it with the racial profiling [censor]. You black always use that excuse

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aaronpiqua
Piqua, US
Dec 11, 2008 9:05 am EST

The associates may be rude but that strip their rubbing is for jwelery and at are store those strips dnt deactivate because those strips are worthless so when the buzzers go off their just making sure that they didn't leave a security tag on.

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1:49 pm EDT

Fashion Bug Past Due Bill with Interest

To Whom it May Concern,

I received a call at in April 2008 stating I owed Fashion Bug $261.57 for a purchase I made back in Sept 2007. I told the girl Tina that I never received a bill for my purchase. She asked me if I moved I said yes 8 years ago. I gave her my new address and told her I was not paying this bill. My purchase was only for 99.60. Tina said could I pay the bill $99.60 (she took of the finanace charges), while I was talking to her and said no, I would send in a payment of $50.00, but I need a bill. Why should I pay for something that I don't even remember what I bought. I never received a bill.

I call back today, because I received another call from Laurie to call her right away it was urgent that I do so. So I call Laurie, but since it was a Friday, she was not in the office, so I spoke to Bridgett she is at ext. 5032. I explained to Bridgett about what happened and she proceed to tell me I now owe $150+ dollars.

I told her I was not paying the interest, I never received a bill from when I spoke to Tina. I told her I should not have to pay for something that I don't have a bill for. Bridgett continued to argue with me until she asked if I wanted to speak to a manager, and I said yes.

I was transfered to Bill for a brief minute, put on hold, then Brigett gets back on the phone and what's to proceed to tell me that I owe the $50+ dollars I told her where is the manager I was speaking to. Brigett said I was transfered to the wrong department. I said then get me your manager.

Brigett transfered me to Phil at ext 5570. Now by this time I am really upset and proceeded to tell him my sitution and he now wants to read me the riot act.

I am will to pay what I owe the store which is $99.60 and I will no longer EVER place a foot in another one of your stores. I will also find out what other stores your company is affilated with and will NEVER step a foot in them either.

Brigett & Phil are smart ### and I'm sure they fell the sameway ab0ut me.

You can email me back at [protected]@yahoo.com

Thank You,
Debbie Peet

I'm sending this from my son's email address.

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