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FAS Windows and Doors

FAS Windows and Doors review: Windows and doors 1

S
Author of the review
12:07 pm EDT
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An update to my last post. Instead of trying to correct the issue the sales manager calls me today. He says they saw my post, cancelled the order, and cancelled my financing. Istead of trying to take care of a customer this is the action they take. I just wasted an entire month based on lies and false promises. I would not recommend them. Be cautious about promises from the sales person for FAS. It seems that he will promise you things they can't deliver on to make the sale. We are remodeling a room due to termite damage. Everything is framed and waiting for the new windows and the sliding glass doors. One of our biggest concerns when getting estimates was how long it would take to manufacture and install the windows because all the other construction is on hold until this piece is complete. Phillip King from FAS comes to our home on 7-16-16. He sounds knowledgeable, convinces us that his product is worth the price they are charging(second highest estimate from 5 companies), and tells us he can have the windows in 6 to 8 weeks. He says he will personally follow through to insure we get them quickly. My wife likes the wood grain interior finish so we spend $1600 more than the next closest bid. By the way, as he fills out the paperwork he says he has to list 8-11 weeks to install because the office insists on it. Don't worry though. He will push it through.
Two weeks later we get a call. Seems the manufacturer started production on the windows but the hardware color we ordered has a defect and they have discontinued it. We change the color. I ask about the install date. The office tells me they will have the sales guy call. He calls, tells me the windows are in production, then says that they noticed the hardware issue and stopped work so they could resolve it. I questioned him on the install date. I reminded him about his promise. He says that due to the hardware issue it will probably be closer to 11 weeks but they will be able to install by that date. That's the first week of October. He also tells me that he made a significant mistake on the pricing, that the windows should have been a lot more expensive, that they are taking a loss on them, and that he is doing the work for free. They were already $1600 more than the high end Pella window? The credibility is dropping. Today, 8-15-16 the office calls me. They said that they are ready to place the order and ask if I have any other questions. Ready to place the order, I ask? I tell them what the sales person told me. I asked about the install date. They tell me it will be 6 to 8 weeks from the time they place the order until they receive the windows and another 2 weeks to install. When is that? 10 more weeks is the end of October or early November.
It will be interesting to see what happens next. They have a good reputation but at this point I am pretty disappointed.

More FAS Windows and Doors reviews & complaints

FAS Windows and Doors - Unsatisfactory Goods and Services 3
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The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
J
J
JohnsW
Winter Park, US
Aug 22, 2016 12:55 pm EDT

Mr. Gilman, we apologize for your frustration regarding the outcome of your project. Based on our internal notes we communicated with you multiple times during your project and made you aware that there were color selection issues with the hardware; as evidence by you selecting a new hardware finish via email on 8/6/16. Regarding the delay with ordering your product; we cannot place an order until we have all the specifics, including hardware finishes, which is how the manufacturer knows how to make the product.

We tried our best to work with you, unfortunately during our short relationship you threatened to cancel if your demands were not met, and today you turned to the internet many times in an attempt to damage FAS’ reputation. Simply put, we do not feel that there is any outcome where we can satisfy you 100%.

FAS doesn't delete reviews from our customers, we respond to them quickly, accurately, and with professionalism. We are a family owned business that does the very best to meet our customers’ expectations and our positive online reputation is proof of that. We appreciate you choosing FAS and are also apologetic that the outcome could not have ended with a more positive outcome.
 
FAS Windows & Doors successfully manages hundreds of home Improvement projects per year with great success.