The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Farmers Insurance / auto insurance

1 United States Review updated:

I am disabled for 10 years now, I used to drive 500-1000 a week before that with NO accidents and very little tickets. A family member got me started with Farmers and paid the bill with full coverage and 100/300 liability. Before the first year was up he ran out of money and 3 months was due. I was obviously stuck with having to pay for my own insurance now but my old 1991 Lexus ES-250 was paid for and just wanted to change my policy to Nebraska state minimum. The agent set it up. Added her OWN state minimum required of 50/100 and Medicals adding $24 every 6 months.

It's been 31 months No accidents no tickets no claims. I needed to find a lower insurance agency and just now find out the State minimum for Nebraska is 25/50 and Medicals is an added coverage (Not State Required) So the verbal coverage I asked my agent to set me up with was a Farmers lie. I bet if the Department of Insurance looks at Farmers records they will find very little actual state required policies as Farmers sets there OWN laws upon you. Isn't that stealing or just plain old crinimal mind activity. Shelter Insurance got me what I asked for and now paying 100% less for coverage. I asked for my 1.5 month prepaid amount to be refunded and I was ignored. I needed to start emailing above her and that was finally done, don't have the check yet so I really can't say. They did send me an email with a $91 refund processed. When I asked my agent to look into this 50/100 lie, she just had the get off my desk attitude and told me I always had 50/100 coverage, So Ok she never researched because the same policy number never changed when I was at 100/300. Lie number two!! I live in Bellevue, NE when I looked at one of my policy renewal letters I never read, It said that the State minimum uninsured motorist for Bellevue, WA (Duh! Washington) is 50/100 I live in Bellevue, Nebraska. Maybe it's always been 50/100 like my agents tried to sell me because someone made a mistake entering me as a Wahington state minimum. Either way I never wanted The Added Medicals premium she typed in even if she did order Nebraska state minimum of 25/50 and some other employee entered the wrong state overbilling me for the next 31 months. When I told my agent to change my coverage to 25/50 after I saw the screwup last week she immediatley emailed me and suggested I didn't and the premium's are NOT that much difference, Well when you times it by 31 months we will see.
Everytime I was tring to dig up 1 quarter in the past 31 months because I did not have enough money to do laundry I think about her saying, well it's not that much more. She is probably living in a big house up on a hill looking down on all the poor disabled people she crippled financially for her own personal gain with lies (Shelly Ferrante) ferranteagency@hotmail.com

I have emailed as high as the CEO, Paul_Hopkins@Farmersinsurance.com with this issue It always ends up on someone's else's desk esculating upward or downward within the company who can't figure out what to do. This company spends more money fighting people to death than actually doing what is right. FARMERS, WE ARE A DISORGANIZATION COMPANY WORKING AROUND AND AROUND IN CIRCLES FOR YOU.

Sort by: UpDate | Rating

Comments

  • An
      15th of Nov, 2011
    0 Votes

    We were rear ended by a person that has Farmers Insurance and they are dragging their feet in getting us another car and a minor was hurt. They use the word Possible to pay our costs if we rent a car, go to the doctor but their client was at fault totaled our car with no drivers license. Farmers is not for the victim for sure but for their own pockets. Pray to God your not in an accident with a person that is insured by Farmers. The company will use every excuse in the books to hold off payment for the damages to your car.

  • El
      15th of Nov, 2011
    0 Votes

    It also depends on what coverage the at-fault driver has. The insurance company won't pay out if their customer did not have the coverage you expected.

  • Ro
      16th of Nov, 2017
    0 Votes

    Kind of in the same boat they really don't care about the person that was injured so my question next to an attorney is since the insurance company has neglected to pay my medical bills until I chose to settle with them at the amount they want to offer they would not pay my medical bills then has the nerve to tell me I should have went to my insurance company you're insured person hit my car I have a very good driving record why would I want to raise my premiums so I'm going to look into suing the individual who hit my car since Farmers just doesn't want to settle it's not that she didn't have the coverage they just won't pay any medical bills unless you choose to settle with them right now that means if you are still seeing a physician because of your injuries you have to pay your own medical bills

  • Ro
      15th of Aug, 2018
    0 Votes
    Farmers Insurance Group - Refrigerator
    Grand Rapids
    Minnesota
    United States

    Very rude agent always talked above me making me look stupid not I all happy how I was treated will be looking for others options in future not happy with farmers ins agent calling from Grand Rapids name christey

  • Si
      1st of Sep, 2018
    0 Votes
    Farmers Insurance - Auto claim
    San Jose ca
    United States

    Alexander morgan supervisor of auto claims in arizona was very rude and unprofessional on the phone and accusing me of being a compulsive liar. I will be changing insurance companies asap very nasty attitude wouldnt recomeend farmers to anyone.

  • Ja
      19th of Sep, 2018
    0 Votes
    Farmers Insurance - Customer service
    United States

    Poor customer service from agent jasmine combs. She acted uninterested in helping and then gave me a high quote and did not try to follow up to see if it was what I wanted. I'm very dissatisfied with her service! Stay away from her everyone, she's not in this business for the customers!

Post your comment