Farfetch review: they do not honor what they've put up on their website and neither do their suppliers 45

I believe the bags are fake and need it authenticated. I spent a lot of money on 2 Dior bags and believe both are fake.

It’s now been 4 months and still NO REFUND. The customer service agents won’t raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating.

Hi,

Order P5B7D2

Why charged me after the order was cancelled by out of stock. Please refund immediately

Thank you

they offer sales agent job where we need to transfer money and get refund with commision.Dont trust this company

I order a 7.5 US and they gave me size 9 US I don’t know why, If I return the shoe I’ll lose money cause I had to pay delivery fee and duty fees. Farfetch is a terrible site I wouldn’t recommend it to anyone not even my enemies

What is going on? Trying to reach costumer service about my returns but NO ONE answers the phone!

DO NOT shop in Farfetch! The WORST customer experience ever.

I purchased one US$616.25 Issey Miyaki dress on March 15th, 2020 and the package was shown delivered in UPS tracking status on March 19th while I sat home the entire time for COVID-19 Stay-in-Shelter order but I actually NEVER received the package. For such an amount, Farfetch shipped it via UPS without signature required. There is no choices because Farfetch has disconnected to work with this lost package incident, I can only work with my bank and just take the loss for US$616.25 if the bank cannot stand for the dispute in the end. I can provide all email chains and audio recording of my conversation with Farfetch as an evidence to prove I’m telling the frustration as a fact/truth. I have been shopping with Farfetch for almost 5 years. What a customer service I have received! If you plan to buy anything on Farfetch, good luck! Be ready for your loss and lose money for nothing, because they simply do not care their clients even if their client tries so hard to work with them. SAD. SAD. SAD.

Farfetch sends us almost daily intrusive newsletters, although we never ordered them in the beginning. Even when we later explicitly objected to receiving unsolicited advertisements, farfetch continues to send us spam. This company has the worst customer service and no respect for its customers. We will never order again from this dubious company.

I'm writing to complain about an item I've purchased a month ago that hasn't arrived yet, it says on the tracking device that it has arrived but I haven't received it yet, all the other items I've purchased at the same time have arrived so I'm not sure what the problem is, can u help me...? Here is the item no. [protected], thank u!

Ellen

Before your customer service promise via the below e-mail that yours side will refund the cap cost include my order shipping cost, but finally when check with my credit card statement, it doesn't refund include my order shipping cost. Also, I log the case about this matter, there is no one rely over 24hrs, very bad service company.

Somehow my credit card was used in a fraudulent purchase with this site for $2, 445.00. Luckily my credit card provider alerted me immediately and my card was subsequently cancelled, which causes all sorts of frustrations for me. How someone got my card number I will never know, as I have never used this site or heard of it before.

If I could post zero stars I would. My husband ordered a bag on 15 December, we have no bag and we still don't have a refund ! Farfetch say they have to 'investigate the matter with DHL'. Our contract was with Farfetch not DHL and you can see from the tracking number on to DHL's website that our parcel has never been delivered.

i've ordered CK UNDERWEAR And one of them reached to me different color i personally have no problem with it but D&G bikini top and bottom from different boutiques from farfetch the top has reach to me but the panti hasn't reached yet what is wrong

I have experience with Farfetch their customer care team are friendly and they ship me order timely. But the shirt is little big the me size. Could anyone can tell me that, do they accept return shipping or not.

http://www.clothingric.com/blog/farfetch-review.html

I was looking at two Givenchy Cadi jackets on Farfetch. One was light green and sleeveless and the other was a magnolia colour with sleeves. I noticed that the 'Givenchy' label is sown in different places inside the jackets. There is also something wrong with the cut; especially the cheaper of the two. The jackets are cut differently and the finish of both jackets is 'off'; to be honest, they do not look how I would expect a genuine Givenchy jacket to look. I think these are very good (European? Chinese?) copies and not genuine designer. Shop at Farfetch with care...

I was looking at a two Givenchy Cadi jackets on Farfetch. One magnolia with sleaves and one pastel green without sleeves. The cut is different and the 'Givenchy' label is placed in different places in the jackets. I think these (definitely at least one of them) are very good European copies; I do not believe that they are the real deal. Especially the cheaper of the two jackets. There is something not right about the cut that I would not expect to see in a designer jacket. Shop with care at Farfetch...

Dear people, never ever buy ANYTHING on this website. They are scammers. You'll just give your money and you'll never get anything in return. I've ordered jeans a MONTH ago and it's not here and I've contacted DHL and they told me that jeans were never even SENT to me. Never ever think of ordering from that webiste! It's a scam!

I have the same problem, I bought 2 Dsquared2 jeans for my boyfriend for his birthday. I've been waited for like 7 days and they sent me a message saying " We're really sorry to tell you that we have had to cancel your order as we have been unable to authorise your payment details." The fact that they already took $1, 130 from my bank account via PayPal. I called them up and they couldn't explain why, the girl sounds like she was yelling at me over the phone for asking too many questions. I asked her what should I do, I really want the items for the birthday and all she told me was wait for the money to release back to my bank acc and fell free to order again. Like wtf are you serious?

Horrible! I had to submit my order twice because the company could not ''verify'' my credit card details, regardless if i emailed them numerus times copies of my personal data. They are unprofessional as they come! They refunded my credit card twice and then apologized! Stay far they are a hassle!

I had received a shirt that was damaged. They would not accept a return even when I sent photographs of the damage. This store is not worth your money or time.

As for a online store which sell luxury brand, and ppls who are willing to pay more than $1000 for their goods. they way they interact with their clients is totally FAIL!

Do not ever purchase anything from Farfetch.

Their return policies and codes are intentionally ambiguous so that the retailer reserves the right to refuse you a return. Thats the scam they're running. Contact your banking agent, tell them about the situation, and open a claim.

I asked a customer service agent what size shoes I should purchase in a specific brand. He provided me with poor information, and when the box arrived it was the wrong size. Although the box had only been in my possession for 1 day, Farfetch told me they reserve the right to deny my return. That means I was provided with falsified information that led to an errant purchase, and somehow, I'm culpable for their mistake.

Never purchase anything from Farfetch. It's a scam. They will do anything to ensure that returns cannot occur. Don't talk to their customer service agents, speak to your bank.

I believe this site is a scam. I returned an item, which they claimed for 3 months didn't arrive, and then I finally got an email saying they received it 4 months later. However when I inquired about the item they refuse to answer my emails about how to arrange for a refund or a return of my item to me. I have effectively been scammed out of the $250.00 that I spent on the glasses. They have no number to contact, so there is no means of confirming information with a human being.

Very disappointing online store, I have purchased Italian coat which was priced 760, plus shipping another 70$, and when it arrived they charged me additional 300$! there's no contact phone to reach them. Avoid this store! I have 3-years everyday online shopping experience and that was one of the worst! It is the same scam store as Raffaello-Network, AVOID THEM! If you want to find original European stuff to buy, go to Gilt.com. You will never be disappointed, they have better prices and super service! And you'll never be charged additional amount of money for no reason! I would wish to give 0 stars!

what a scam! my husband bought me a pair of earrings for xmas and when I went online to process a return, it directed me to customer service. I phoned them promptly only to be advised that they do not accept returns on earrings due to "sanitary conditions" - what? I put them in my ears, not my bum! Alcohol wipes and the sanitary condition is neutralized...then they point me to the very last sentence in their returns policy - which is different than their "refunds" policy or the gift return policy they list on the invoice they sent my husband when he placed the order - and there in the very bottom of the fine print is even finer print that says they do not accept returns on any earrings. THIS IS FRAUD! My husband spent $1500 on earrings that he fully expected to be able to return if I did not like them. I am disputing the charge with American Express who will surely support my refund once they investigate the circumstances under which FarFetch operate and am hopeful they penalize them for their fraudlent and underhanded business behaviors.

Hey Michael Stewart,
So what happen to your money? Im still waiting for mine and its been a week. I will give them a call in the next few days to see what is happening with my refund. They did send me an email advising of the refund but its really slow.
Is your bank going to refund you that money?
ive told all my friends about farfetch...its a whole scamm...its like they running a brothel or sumthing

"I thought Farfetch would be as good as Mr Porter. I was so wrong." Me too. I had the exact same experience when I paid with my Mastercard, except they actually did debit my card and then cancelled my order! Why, I still don't know! Still haven't received my money back after 2 weeks. Spoke to my bank who advised me to just cancel the card and get a new one just in case this is a scam! So not only did I go through the hastle of trying to reach an apparently non-existent customer service department for 5 days, but I don't have a credit card for the next 10 days.

I've tried several online retailers and absolutely nothing compares to the rubbish customer service I experienced with farfetch.

I thought Farfetch would be as good as Mr Porter. I was so wrong.
I purchased a pair of shoes for myself and wife. The wife had created the account and therefore we used her Credit Card as payment. Everything went good at the start and didn't think anything. Next day we received 2 emails saying "We're really sorry to tell you that we've had to cancel your order. We've been unable to authorise your payment details which means that we cannot complete the transaction and ship your item(s)."
I called the customer service line and they just advised that it was cancelled and couldn't explain why. I asked to speak to their financial department but they said no one is there at the moment. This got me thinking as how a business selling LUXE goods cannot tell me why my credit card has decline. The customer service rep said feel free to process the order again..I was like why would I when I know there is nothing wrong with our card! I asked her if she could talked to someone in the financial department and call me back and she said yes. From the tone of her voice she didn't really give a S**T and I knew no one would call me back.
Now im just waiting for my money be released back into our credit card. Its been 2 days already so hopefully soon.
Please do not buy from this amature site. I dont think they know what they are doing. Mr Porter or Net a porter is so much better and more reliable.

I doubt about its authenticity. I paid twenty two hundred Australian dollars for alexander McQueen handbag, which is thirty percent off already. I waited ten days for them to process the order, which is way way too slow. The delivery is good, which took three days from Italy to sydney. However, the handbag does not have authenticity card and a box. It just has a bag and a small card in the inside pocket that says alexander McQueen and the number from 0 to 9. I had never bought alexander McQueen handbag before. But I bought Louise Vuitton, prada, saint Lauren, all of them have authenticity card with a unique item number in it. I got worried. I don't want to pay more than two thousand buy a fake one. I called farfetch, they said they will contact the store in Rome and send me the card if they have. I am still not happy, the card should come with the bag. How the hell I know they just give me a random card. After four days, they email me that they don't have a card! What can I do? I do love the bag, but I dont feel comfortable buying a bag without authenticity card.

Farfetch returns policy is a joke. Dhl did not pick up due to some glitch with the paperwork. Even though I'd clearly made the return requests within the five days, the problem was not fixed until the sixth day so I lost a thousand bucks on a blazer and skirt that is too small. I was promised a credit for the skirt which never materialized. Do not shop here! Try netaporter or yoox. Not worth the risk. They may not intentionally be running a scam, but the end result is the same. I shop online for nearly everything and they are, bar none, the worst site I've ever encountered.

Tried to order from farfetch on a sale day. They said my order didn't go through even though I sent it twice. I asked to speak to a supervisor and they said she was too busy to take my call. It took me over 4 phone calls to try to place the order. By the time I was able, they said they wouldn't honor the sale price. Their service is terrible! I would never ever order from them. You shouldn't either . They are a big scam!

I better to read this website early before go to online shop farfetch.com. I bought 2 pair of shoes last month. You know what? all broken, make me so sick, angry and lost money, they did confirm this is not broken and not going to return fully refund to my account. What the scams website.

Dear Farfetch team,
There was a fraudulent transaction made via the AX card ending with number XXXX XXXXXX X6655 early this morning around 1am on 7OCT12 for USD 42 (MYR 120.22) after conversion.
Please stop the purchase from reaching the fraudulent customer. We have blocked the above AX number plus have made a police report,
Contact the following persons for further details:
Paramala Devi at 603-[protected]
Soranam: soranam26@hotmail.com

Your assistance to stop the merchandise from reaching the fraudulent customer is highlty appreciated.
Yhanks

I ordered sunglasses from farfetch, for a week I corresponded with them about the order. They ask me a run around question about my card which I used to purchase the item and the last emailed she requested for a bank statement which I refused to submit. I cancelled the order. a week later went back on site and try to purchase the same item through PayPal but the same requirements is asked to provide them with etc etc. and a bank statement. Never have a problem with any online shopping which I have been doing for 3 years. I don't know about farfetch...I think they're an absolute scam behind those designer apparel and outlandish boutique to lure people to submit financial Info...beware!

I just ordered from them and they over charged me. The price on line with the original checkout was over $30 less than what they billed my credit card for in the end. Furthermore, then I was charged an additional $15.50 fee on top of the order which was not even in my bill. This is ridiculous! Don't buy from Farfetch.com. Buyer's beware of their scams.

How come there is no one reply this serious complaint ?