Farfetchservice received about a faulty product

Order no :DB5564 made on 15/06/18.
I ordered a jimmy choo mini shoulder bag and it came scratched and the suede part has dents on it and the buckle was scratched too. I'm very frustrated as I've sent two emails to customer services and still haven't received a reply back from anyone. Absolute joke. The bag is now out of stock and I want compensation or a replacement bag of some sort sent as I'm not happy about the service received. The order was a gift which I can't give now and I also sent pictures of the faults.

Maria Ali

  • Farfetch Customer Care's Response, Jul 03, 2018

    Dear Maria,

    Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.

    We see that you were in communication with our Customer Service team. We have assigned a senior member of our team to your case to ensure that the proper care and attention is given to your inquiry.

    If you have any questions or concerns, you can always contact us by sending an email to [protected]

    Warm Regards,


Jun 27, 2018

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