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Farfetchnot issue any refund

I purchased a coat from Farfetch back in November 2017 but never was able to receive the item and the item returned to Farfetch Italy directly. They showed the refund has been issued in early December, but my bank never got any refund. I kept calling for 4 months and their customer service only replied please wait for our updated information and we would refund you shortly. 4 months... they still never refunded me anything.

  • Farfetch Customer Care's Response, Mar 27, 2018

    Dear Steve,

    Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you experienced issues with returning a Farfetch order.

    As your feedback did not provide order details, we kindly invite you to send an email to [protected]@farfetch.com so that we may assist with any unresolved issues.

    Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.

    Warm Regards,

    Farfetch​​

St
Mar 26, 2018

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