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Farfetch / horrid after sales service

1 United Kingdom

This is my first time voicing a complain as I have been VERY DISAPPOINTED with the the level of service provided by Farfetch, I have ordered with them twice, and both experiences have been bad. The first time I ordered I paid extra for expedited shipping (1-2 days) yet the item still came a week later. The second time, I ordered sneakers off Farfetch's women totaling USD 700 website and the shoe came in the wrong size - A Farfetch representative admitted they were experiencing a technical glitch on their site. The only problem was that I no longer had the box (had shipped to my brother's house in the UK) to avioid customs duties if I were to ship in Asia so they would not take the return back. SINCE IT IS ALSO PARTLY THEIR MISTAKE, I ASKED FOR THEM TO MAKE A COMPROMISE - FOR ME EXCHANGE TO A BIGGER SIZE SO AT LEAST I CAN GIVE IT FOR MY BROTHER TO WEAR. HOWEVER THERE IS NO REPLY - THIS IS THE KIND OF RUDE SERVICE YOU EXPERIENCE AT FARFETCH . WILL NOT BE SHOPPING HERE AGAIN

Jul 30, 2015

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