I got same problem with this company they received my return but did not want to give money back, . they show paypal the tracking number they sent stuffs to me, but they did not give paypal the information the return items they got. This is rip off company, paypal should investigate this company and not working with them. Current problem in November 2012. Items returned in November till now I still not get the refund. Their address is 1643 Warwick ave #128, Warwick RI 02289 outside the box, hope this is their CORRECT ADDRESS.