I purchased a Fantom Stick Vac from K-Mart in September or October of 2005. Because of work being done on the house I needed a new filter in late November according to the light on the vacuum. I was unable to find a store in my area that sold the filters for that vacuum (one company said they were told they could not sell the Fantom filters unless they sold the Fantom product line) so I went to the internet and found the company's website. I wasn't sure how long the filter would last so I went ahead and ordered two filters on 12-6-05. On 12-27-05 my card was debited for the order. Here's what's happening-not happening so far:
12-6-05: ordered two filters
1-19-06: I emailed fantom to find out where the filters were and when I could expect them.
1-20-06: they replied by email (I kept it) saying the order went out on December 23rd and since I hadn't received it they would reship it as soon as possible.
1-21-06: I could not reply to the address on the email and had to go back to the fantom website to verify my address and out when I could expect the filters to arrive.
1-25-06: they replied by email (I kept it) saying that my parts were on backorder but a shipment was expected to arrive January 29th and as soon as they came in they would be shipped immediately.
2-1-06: I emailed them to again to ask when I could expect the filters.
2-2-06: They replied saying the order had been sent out January 31st and that it should arrive shortly.
2-6-06: I emailed them saying I was no longer patient and wanted them to send the filters to me by express order.
2-10-06: I emailed them requesting my money back.
There is no address or phone number on the website - how do I get it? My next problem is that I STILL need the filter; any idea where I can get them?