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1.0 81 Reviews

FanDuel Complaints Summary

0 Resolved
71 Unresolved
Our verdict: Engaging with FanDuel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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FanDuel reviews & complaints 81

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D
5:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FanDuel Bovada Sportsbook/Casino

On 4/1/22 I joined Bovada online Sportsbook to bet Futures on Tiger Woods at Masters 4/7/22. I bet the $100 I deposited, & won $50 (on Tiger finishing in top 10, first day. 4/7/22. That was my first, only, & last sports bet ever. My so-called matching $100 Bonus was "Locked", so as I am a regular horse bettor on TVG for years, with no problems, & familiar with horse betting, I waited till Derby Day 5/7/22. Did not bet Derby, but bet horse #9 (in the 9th race at Curchiil) $10/win, $10/place, & $10/show. The 9 horse won, & Bovada listed my winnings as $119 (have screenshot) When I could not access any of $100 "Bonus" or "Winnings I finally got past Robots in "Chat" suggesting articles to read, & got a Human, he said I would have to bet $5000 more on their website before I could get "Bonus" Obviously I missed this in the pages of "Fine Print". Finally a supervisor told me how to "FORFEIT" Bogus Bonus to "Unlock" my funds. I did, $119 was available to withdraw, so I tried. An email said it would take two weeks or so to get check. Then 4/16/22 they say they can't "Verify" the address I've lived at for over two years, USPS delivers my mail there, Re-sent address, then today "Chat" guy says my email "does not exist in their system" I have Screenshot of account page with "Withdrawable" funds & my email address there. They refuse to send my "Winnings"

Desired outcome: I want my $119 & an apology

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4:59 pm EDT

FanDuel Supper bowl winnings that was not paid by fanduel.

On supper bowl night! I had my neighbor place a ten Dollar bet on the Rams. I didn't have a credit card so I asked my neighbor to please use his credit card for I could be able to win $285 Dollars. As of this Date I haven't received any kind of payment from fanduel. We place the bet along with a couple of other bets with the same credit card. All the bets were accepted by fanduel. Now! The reason why we use the same credit card was because know one of us had a credit card. But I'm only concerned about my winnings. My email address is [protected]@gmail.com. I would gladly appreciate if anyone could solve this problem for me. Sincerely Mr.Luis.

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12:01 pm EDT
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FanDuel Account suspended

[protected] my account was suspended for some reason I’m not able to get my pay out or nothin

Desired outcome: Payout

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Update by Demetrious tobinson
May 16, 2022 7:58 am EDT

On [protected] I cashed out at the counter 8,200 in hours later my account was blocked in my payout wasn’t received

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1:45 pm EDT

FanDuel Suspended account no communication

I have several thousand dollars in my FanDuel account, it was suspended for some unknown reason they lack communication on their investigation, I am confused as to why I cannot access my money remove it from their app and no longer do business with a crooked company who refuses to contact me back and has no telephone number this is a scam do not trust your money with this company I have reached out to customer support more times than I can count being told to be patient is an understatement when dealing with someone else's finances

Desired outcome: I want my account suspension lifted so that I can remove my funds y'all have turned around my withdrawal process and now I have no access to my account

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Monutaineer
, US
Jun 17, 2023 7:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This has just happened to me I have put funds in account for a year finally won now they locked my account and I can't get in to withdraw my money continuously try to contact support no one will give me reason why my account is locked.

pissed

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Tyzier Smith
, US
Aug 01, 2022 12:12 pm EDT

I’m currently having the same issue, was you ever able to resolve this issue?

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Naty224
coral springs, US
May 25, 2022 5:46 pm EDT

Hi Amanda sorry to ask. Has fanduel fix you problem?

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8:40 pm EDT
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FanDuel Fanduel app

I been a member of fanduel I placed 3 bets and never was paid plus they stole my 100,000 from my account I called them to resolve they ended up banning me from the app and all meadowlands I been having issues with this app for a while I would never think they will steal my money and not pay me on winners. I contacted the ftc and attorney general also.

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11:55 am EDT

FanDuel No customer service

Hi my name is Wilson Cardona I am not getting any reply from fan duel customer service for my account was suspended for over a month for no apparent reason besides them saying multiple accounts which was not true . I had $169 in my account and after a month they finally reopened my account but with $0 as if they took my $169 . Everytime I contact customer service they do not reply I am 60 years old handicap man that is new to sports gambling since it was just introduced to NYC my username is [protected]@msn.com on Fanduel please help I been going through this for months to no avail and it has become so stressful I am reaching out to all sources for help. I would just like a response from Fan Duel clarifying my situation and what happen to my money thank you

Desired outcome: A response

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Naty224
coral springs, US
May 25, 2022 5:47 pm EDT

Hi has FanDuel help with the situation?

ComplaintsBoard
M
2:37 pm EDT

FanDuel Sportsbook

I opened an account prior the opening week of college football. I placed a couple wagers and won about $40. The following week, 9/8/21, I received an email from FaDuel stating my account has been suspended due to some inconsistent activity. No specifics but I suspect their system didn't know how to handle a vpn. Since then, I had contacted customer service multiple times. They can't help me because the account is suspended. FanDuel had requested copies of my drivers license, credit card, and a picture of me holding a paper with the day's date on it in order to confirm my identity. All of which I provided. Still no resolution. FanDuel should either activate my account or refund my account balance. Instead, all they do is stall.

Desired outcome: Activate my account or refund my balance

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9:10 am EDT

FanDuel Online gaming Casino

My debit card was used 6 times in amounts of $400 each before the bank flagged it and notified me. I do not gamble nor do I have this app. This is a shady company and clearly has many issues with regards to fraud.

Desired outcome: Refund!

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8:02 pm EDT
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FanDuel Same game parlay

So in the same Game feature you can bet guys to have two three and four hits the night in question I had the Yankees - 160 Aaron judge have three hits and Brett Gardner to have three hits the problem was Brett Gardner got benched he had one hit up that in the ninth inning they had to remove them from the player pool but still great in my bed a lot. This is illegal this player should have been a push and my took my ticket to the been graded as a 2 teamer

Desired outcome: Pay me

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8:21 pm EDT
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FanDuel Sportsbook

I received an email stating they would match my deposit at 100% up to $100. I went to opt in to the promotion and received a screen that said unexpected error had occurred. I made the deposit and emailed them immediately. They then told me that I opted in 3 minutes after I made the deposit. I hit nothing after making the deposit so opting in 3 minutes after the deposit is impossible. Complete bait and switch.

Desired outcome: Add the match play

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7:51 am EDT
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FanDuel Betting slip

placed parley bet on slip [protected].11. bet all over the spread. looked up my winner the next day. it says 1 bet was under. I know I did not bet under on one bet of the parley. They were all bet over the spread.

Desired outcome: pay me my $ 119.00

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2:32 pm EST

FanDuel Refund of my $1000 deposit

On 1/26/21 I made a debit card deposit with fanduel.com for $1000. I was going to place a bet on the Superbowl. When I tried to place my IOWA bet fanduel denied my bet saying that I was in Illinois. That upset me so I requested they refund my entire deposit and I put in that withdrawl from the account I had set up with them. Fanduel refused my withdrawl and added $10 to my account for the inconvenience. I decided to place a $110 bet and I requested a $900 withdrawl. Fanduel refused my request again. Then I put in a request to withdrawl $500. Fanduel refused that request. At that time I had enough of their corrupt processing and bogus customer service so I contacted the IOWA racing and gaming commission, filled out a complaint form and have been dealing with them trying to get my refund for the past two plus weeks. Earlier this week fanduel told the gaming commission that they have processed my request and that the funds had been returned to me. I have checked my account every day and the only thing fanduel did was remove $900 from the account I set up with them and they never returned my money. So now they can't tell me where $900 of my account deposit went. This company is crooked and I would suggest that anyone considering making a bet with Fanduel.com GO to a Reputable betting site, they are NOT that!

Desired outcome: Return my $1000 deposit, then return my account balance of $110 and close my account

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fireman06
, US
Feb 21, 2023 9:53 am EST

i hope you get your money. I never got asnythign back after they claimed they would match your first deposit, they were too busy ripping other people off

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Naty224
coral springs, US
May 25, 2022 5:52 pm EDT

Hi can anybody tell me if fanduel has resolved your problems?

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fireman06
, US
Feb 21, 2023 9:53 am EST
Replying to comment of Naty224

None

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12:12 pm EST

FanDuel I am trying to withdraw funds from horse racing. And it wont let me do anything

I have been trying to collect the winnings I won from horse racing. The amount is 62.00 dollars. They wont let me withdraw the money I won and nobody has anwered my phone calls for 3 days. There is just a busy signal. It takes less than a minute for them to take your money. But when you try to withdraw money theres nobody to help you I have been trying to contact someone for 3 days nobody has helped me yet.

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5:14 pm EDT
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FanDuel Product, lack of

FanDuel had 2 outages in 2 back to back weekends, 1st on 10/11/2020 & 10/18/2020, both were for live scoring, there was none! Players look forward to see how they are scoring in contsts,
They blamed it on their stat provider.
They had a terrible way of handling it, very rude and very generic.
So they offered me a $4 entry in another game, which was a tolal rip off.
I have contacted them over 20 times and get no satisfaction from then at all.
They cheated everyone and are getting away with it.
Contact me at
Irene Hillger
[protected]@gmail.com

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2:14 pm EDT

FanDuel Suspended account

I requested to transfer money from my fanduel account to my checking account. The next day I received an email stating there was a problem with the transfer and the money is still in my fanduel account. I attempted to get back into my fanduel account, but it shows my account has been suspended (without any other information). Have been trying to get this resolved for a week now and nothing. I've requested to speak with a supervisor and still nothing.
It looks like I'm going to need legal assistance to get my money back.
But they continue to accept money and run their games.

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9:58 pm EST
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FanDuel deposit

Made a ach deposit at fanduel and my bank for whatever reason did not allow it. Funds were available so no idea what happened as made many thousands of transactions over a year on playing with FanDuel before. My account was suspended with $1300 in it and I Was informed to call their 3rd party processor Global payments to resolve the issue. I Called with card to settle the problem
And was informed that they resubmitted the ACH and it would be 8-12 days until it is resolved. So Fanduel has blamed Global Payments for suspending my account and Global payments will not accept my payment to resolve this. AND THEY WILL NOT RETURN THE BALANCE OF MY MONEY UNTIL ITS RESOLVED. SO they have essentially highjacked my $1300 waiting for a $200 payment to be resolved. Offered to
Have them take the $200 any which way and return the rest of the funds they have stolen from me but was told that was their policy..Sorry! HORRIBLE ILLEGAL POLICY AND NO
ONE SHOULD DO BUSINESS WITH SUCH A CORRUPT AND ILLEGAL OPERATION THAT STEALS YOUR MONEY!

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6:57 pm EDT

FanDuel fanduel live scoring!

I have a bunch of MLB games going on which started 50MIN AGO! It's still saying they are all "upcoming". The whole thing that makes fantasy exciting is being able to watch your team score. This is a total waste of all the money I played today. I cant enjoy any of it and if its not up to date soon, I sure as hell hope I get the same amount of free plays as I have paid for today! This is unacceptable for a fantasy website!

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2:35 pm EDT

FanDuel no refunds even when cancelled daily draft picks for gambling type services

Although they clam that the service is a game of skill, they refuse to reverse or refund anyone due to any reason rain delay, postponement, or scratch at last moment, or a player for any reason decided not to suit up, no comp for another pick or even a swap is allowed. This my friends are what we call gamblers rules. If its a game of skill then why set the limits to these rules and let fellow players or gamblers who need to fill at last second a comp in another round or a swap of player to fit that is same value? This is a question we all should be asking them? The merger thank god did not happen. Can you imagine this monopoly in the betting arenas? But now they have added a app called scout that gives much needed updates problem here is again its not free and they must of just rolled it out from complaints abound the net. So this is a grievance I hope that helps them do better at their jobs stealing from the consumers to pad their own pockets. I would of rather went to a bookie. The vig is greater but at least you get what you pay for in return. Fanduel inc. Be aware of their practices.

https://www.fanduel.com/rules

Written by another one of the pissed off the consumers!

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1:47 am EDT
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FanDuel dfs

Already had numerous lawsuits filed for employees using inside information to gain an unfair advantage and play on the competitor's site. Now they are using bots to enter ghost lineups, which employees can adjust to optimal lineups after contests have already started. In addition they can enter these ghost lineups in contests which are guaranteed to run even if they do not fill. (gpp's). By doing this it allows them to fill the empty slots to fill a contest, so there is no overlay and this results in most of the money being returned to the house. They are running a scam similar to the Ashley Madison situation that was exposed back in 2014, 2015 where men were unaware that fake profiles and pictures were being used to lure men into spending money to create a profile only to be conversing with a (bot) not a real human being. With all the online poker sites exposed and now banned from operating in the U.S. and now shutdown due to the employees cheating by being able to see the players whole card in a game I suspect and hope that more people will come forward and expose what we truly already know is going on here and this DFS industry will be shut down once and for all. I hope we can all come together and put an end to this cheating and dishonesty that preys upon us the common unaware sports fan. Scamduel and Draftkinks must end.

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7:34 am EDT

FanDuel Took my money!

These guys from www.fanduel.com scammed me and took my money! They did that without my permission and when I contacted them they simply ignored me and did not reply. I tried their live chat option and nothing! This website is a total scam, don't give them any of your personal information, they will use it against you! I will not give up until I get my money back!

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FanDuel Customer Reviews Overview

FanDuel is a popular online sports betting platform that has garnered a lot of attention from sports enthusiasts. The platform offers a wide range of sports betting options, including football, basketball, baseball, hockey, and more. The website has received numerous positive reviews for its user-friendly interface, excellent customer service, and fast payouts.

One of the most significant advantages of FanDuel is its user-friendly interface, which makes it easy for users to navigate and place bets. The platform also offers a mobile app that allows users to place bets on the go, making it a convenient option for sports enthusiasts who are always on the move.

Another positive aspect of FanDuel is its excellent customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. The team is knowledgeable, friendly, and responsive, ensuring that users receive prompt assistance whenever they need it.

FanDuel also offers fast payouts, which is a significant advantage for users who want to receive their winnings quickly. The platform processes payouts within 24-48 hours, which is faster than many other sports betting platforms.

Overall, FanDuel is an excellent option for sports enthusiasts who want to place bets on their favorite sports. The platform offers a wide range of sports betting options, a user-friendly interface, excellent customer service, and fast payouts, making it a top choice for many users.

FanDuel In-depth Review

Overview of FanDuel: FanDuel is a popular online sports betting platform that offers a wide range of sports and events for users to bet on. With its user-friendly interface and exciting features, FanDuel provides an enjoyable and seamless betting experience.

User Interface and Experience: FanDuel's user interface is intuitive and easy to navigate, making it simple for both new and experienced users to place bets. The platform is visually appealing and responsive, ensuring a smooth and enjoyable betting experience.

Available Sports and Events: FanDuel offers a comprehensive selection of sports and events to bet on, including popular options such as football, basketball, baseball, soccer, and more. Users can find a wide range of leagues and tournaments to wager on, ensuring there is always something exciting to bet on.

Betting Options and Odds: FanDuel provides a variety of betting options, including traditional bets, parlays, teasers, and more. The platform also offers competitive odds, giving users the opportunity to maximize their winnings.

Bonuses and Promotions: FanDuel offers a range of bonuses and promotions to reward its users. From welcome bonuses to ongoing promotions, users can take advantage of various offers to enhance their betting experience and increase their chances of winning.

Payment Methods and Security: FanDuel supports a variety of secure payment methods, including credit/debit cards, e-wallets, and bank transfers. The platform ensures the safety and security of user transactions through advanced encryption technology, providing users with peace of mind.

Customer Support: FanDuel offers reliable customer support, with a dedicated team available to assist users with any queries or concerns. Users can reach out to the support team via email, live chat, or phone, and can expect prompt and helpful responses.

Mobile Compatibility: FanDuel is fully compatible with mobile devices, allowing users to bet on the go. The platform offers a mobile app that is easy to use and provides all the features and functionality of the desktop version.

Responsible Gambling Measures: FanDuel takes responsible gambling seriously and provides users with various tools and resources to promote responsible betting. These include deposit limits, self-exclusion options, and access to support organizations for those who may need assistance.

User Reviews and Ratings: FanDuel has received positive reviews and high ratings from users, highlighting its user-friendly interface, wide range of sports options, competitive odds, and excellent customer support. Users appreciate the platform's reliability and enjoyable betting experience.

Pros and Cons: Pros of FanDuel include its user-friendly interface, wide range of sports options, competitive odds, and reliable customer support. Some potential cons may include limited payment methods and availability restrictions in certain regions.

Conclusion and Recommendation: Overall, FanDuel is a highly recommended online sports betting platform. With its user-friendly interface, extensive sports options, competitive odds, and reliable customer support, FanDuel provides an excellent betting experience for users. Whether you are a seasoned bettor or new to sports betting, FanDuel offers a platform that is both enjoyable and rewarding.

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