Fandango / unfair refund policy/customer service/i've never written a complaint on a company until today

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I purchased 2 tickets to see "King" in 3D for my son and I. A glitch in the fandango app defaulted my tickets to the wrong theatre, even though I selected the right theatre. Because there was an extensive wait time to speak with a customer service agent, I ended buying 2 more tickets at the theatre I originally selected. Fandango refused to do a FULL refund, even though the error was with their app. There was a total lack of empathy with the customer service rep.

Apr 01, 2017

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