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1.6 132 Reviews

Fandango Media Complaints Summary

18 Resolved
114 Unresolved
Our verdict: With Fandango Media's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fandango Media reviews & complaints 132

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3:57 pm EST
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Fandango Media non fulfillment

I purchased a voucher - 2 movie tickets for $12 on Nov 12, 2011. On Jan 10the, 2012 (2 days BEFORE the expiration date) I entered the voucher # at www.DigitalDoorstep.com to redeem a code in order to use the voucher. I was informed that Digital Doorstep was no longer issuing redemption numbers online. At their request, I gave them my address, and they told me (by email) they would mail me a "Secure PIN withein 5 days". A month later, on Feb 8th, 2012 I contacted Digital Doorstep as I had not received a "Secure Pin". I was then informed that "Effective Immediately they had stopped the processing of code requests. I was directed to return to the website where you purchased the voucher and they will issue a refund". I have tried Fandango and they claim that because I contacted them after the expiration date they will not honor the voucher. Is anyone going to take responsibility?

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4:02 pm EST
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Fandango Media misleading

Fandango lists all of these movie theaters who "supposedly" participate in Fandango Bucks. When I selected the local theater in Orlando, Fl...it says in small print at the top that the theater does not participate in Fandango. After calling the theater, they confirmed it. Fandango is a glorified movie theater directory that leads you to think buying movie tickets will be easier online. It is not! I can not find a theater in Orlando that participates with this company. Perhaps because it is a scam ...F U fandango. I am unable to get my $50 back from the corporate office also. No refunds. They are direct about that and misleading when trying to get your cash.

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Dune Barris
Los Angeles, US
Oct 02, 2012 4:49 pm EDT

I purchased tickets through Fandando on Aug. 17.

They immediately after sent me an email stating, "Your tickets are in the bag. Your purchase comes with a complimentary $2 Amazon MP3 credit. Within 48 hours, Fandango will send your Amazon MP3 download code in a separate e-mail. Your confirmation information appears below."

They never sent the $2 Amazon MP3 credit. When I contacted them 27 days later, they told me I was too late because the codes expired Aug. 31. The email they sent promising them had no expiration date (see attachment) so how can they expect me to know that the codes expired.

After a few calls to Phill and Steve (supervisor) at Fandando Customer Service (toll-free at [protected], from 6am to 10pm Pacific Time, seven days a week) they both admitted that they had actually run out of the free codes before they had even sent me the email promising the codes. They admitted it was an error that the email was sent to me.

Phill asked their corporate office to make good but they denied.

After being escalated to supervisor Steve, he said he try everything he could but today he emailed that his corporate office declined to honor their promise again.

In summary: the made a mistake in promising something and now won't honor the promise.

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8:44 pm EST
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Fandango Media fraud

I have had two charges on my debit card from fandango.com, once in Dec for $200 and once in Feb for $100. I called them and asked them what this was about because I have never even used fandago. They gave me the first names of the people who used my card but refused to give me any other information. They said when the debit card transaction was made the person using the card did not have the right security code. It did not match the one on the card. I asked why it was allowed to go through, they said the security code didn't really matter. Even though the names of the people who used the card did not match the name on the card and they did not have the security code. Why is fandango allowing this? They said they people do this all the time and sell the gift certificates on eBay for cash. My question is why is fandango allowing this? I think fandango has a good little scam going, I am willing to bet it is someone who is at fandango making the charges. I plan on calling my attorney about this.

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edh27
, US
Jan 12, 2022 12:30 pm EST

As you're waiting on hold for customer service, they tell you not to share your credit card info with THEIR REPS. What does that tell you about the company and their people. Don't use this service - total rip-off

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lucille36
, US
May 18, 2017 6:04 pm EDT

I was charged $5.60 for movie tickets I presumed this is in California on 4/14/17. Can someone send their phone number so I can coll them? This is madness reading all the fraud on Fandago.

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bluespark144
, US
May 27, 2015 1:08 am EDT

Yesterday my Capital One credit card was charged for $80 by Fandango (?) even if I've stayed at home over the weekend and have nothing to do with Fandango, ever. I did not bother to investigate any further matter and simply called to Capital One customer service. They took care of everything in a blink of an eye. My card is cancelled so no good luck for Fandango scammers anymore. Weekly monitoring of current transactions is getting more and more important these days. A few months ago Uber attempted to charge the same card for $400, for towing and taxy service, when I actually was at work and my car was peacefully parked under security cameras supervision. LOL! Pure fraud.

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confoundedinternets
Hollywood, US
Apr 12, 2011 3:18 am EDT

I have just recently discovered a fandango.com charge on my card but there is no contact information for them on the statement. Having not used their service I have called my bank and fandango to find out why I was charged. Fandango was not able to find my account at all, or any record of charges using my card number or email address. Still waiting for Wells Fargo to look into it, but so far they haven't given me much. Very troubling to think they don't check security codes.

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unknown0102
, US
Mar 29, 2010 2:04 pm EDT

an approval of zip code/security code comes from your bank so if it was not verified companies like Fandango are not the ones to stop the charge. If you were with a good bank they would have stopped the charge, flagged it as fraud, and contacted you directly. Fandango or any other online company would not have made the charges --however there are dumb criminals that can be stopped if you contact the police for further investigation i am willing to bet its not someone at fandango but someone that got your information from a restaurant or unsecured website or something like that.

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bobtheman
, US
Feb 18, 2010 8:58 pm EST

Why didn't you call your bank and dispute the charges? Someone stole your card number. Are you that dense you can't figure that out? You need to cancel the card.

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3:50 pm EDT
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Fandango Media membership rewards scam

Like everyone else on this message board, I was also scammed by Fandango and Membership Rewards. Fandango gave my credit card information to this company and when I called them for an explanation the fellow at Fandango was very rude and said that I signed up for this service and it was my fault. I did not sign up and they should not be allowed to give my credit card information to a third party. If this is not illegal it should be. Shame on you Fandango for participating in this scam!

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Fandango Media - total scam

Fandango what a total scam! Anyone who has not bought tickets from this site do not! They are a total scam & mislead you into thinking you can save time by useing their site. All this site does is add time & headache to your movie outting. Prior to purchasing our tickets I read fandangos "terms" which said I could choose to pick my tickets up at the theater...

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4:18 pm EDT
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Fandango Media horrible customer service

Fandango gives out promo codes for free tickets through vendors and themselves. I received one of these at Sundance and it has the expiration date of 2/2/09. When I went to use this on 2/2/09 it stated it was "EXPIRED". The general and complete rule of business practice is that a coupon is good THROUGH the day of expiration and not PRIOR. They do not state this practice of it expiring at 12:00am on that day by the code, and refuse to honor afterwards, even after complaints and their own cs agent agrees it is a poor practice. DON'T USE FANDANGO. Horrible customer service and deceptive business practice.

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7:32 am EDT
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Fandango Media unauthorized billing

I purchased a two theater tickets from Fandango.com on or about 9 March 2007. The website has since been using my credit card information to debit my account $10.00 per month, without my permission. No notification of an agreement was sent to me. I never heard of 'Reservation Rewards', but this is what they claimed I agreed to purchase. No such agreement was made.

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11:29 am EDT
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Fandango Media charging $12.00 without authorization

I went on the website to purchase movie tickets. Fandango went ahead and charged me $12.00 dollars WITHOUT my authorization. It was never clear that I was being charged 12.00 dollars for some kind of membership. It suddenly showed up on my checking account. I never authorized this charge or this membership. I am very upset that Fandango would this and I will never use this site again.

Thank you.

Yolanda Gallardo

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Bob Cain
Beaverton, US
Nov 23, 2010 8:29 pm EST

I too have been charged for a year and a half for this service WITHOUT authorization

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8:26 am EST
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Fandango Media unauthorized charges

I bought tickets on line and also like many others that wanted to save $10 on next purchase. I was being charged $12 per month by 'Reservation rewards'. I called fandango up and left a message. Found out you need to call Rick Butler [protected] He's a ### and needs the abuse. He's part of the scam.

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lbrown
Douglasville, US
Apr 21, 2009 3:13 pm EDT

why is fandango charging a $1.00 per ticket now.
Never did before April 19, 2009 . I print my own
tickets and use my codes. Why the $1.oo charge now?

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2:49 pm EST
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Fandango Media wrong theater

I recently went on Fandango and purchased 2 sets of tickets. One was for a theater in the city of Plano, TX. The other was for a theater just south, Addison, TX 2 days later.
To my surprise, when I received the e-mail and wanted to print the tickets...the Addison tickets said Plano. I was surprised and have never heard from Fandango. The 800 number they list is only a movie listing. You will never find a person(s) to help you or adjust your tickets or ever exchange, much less refund you.
Don't ever use Fandango...they are ok sometimes, but no I realize they make mistakes and if you want them corrected, you will never get anyone to actually fix it, your stuck and they don't care.
Go ahead and save their stupid "convenience charge" and drive to the theater yourself. Fandango is a waste of time, money, and any problems you have will never be resolved.
Fandango...they have paper puppets cause thats who they hav working for the company.

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Skydevil14
Cheverly, US
Feb 13, 2009 10:58 am EST

I used the website for tickets in Nov 08, this week while looking over my DiscCard I noticed charges for SHOPPERDISCOUNT. COM [protected] CT and RESERVATIONREWARDS.COM [protected] CT at $12.00 each per month. When I called, they were very NICE and accommodating offering to credit all the charges for the 4 months without and fight what so ever!... It was "To Easy" as they say. I think they know they scam you and bill your CCs and if caught... rollover so you don't file a complaint. My advise, get your tickets at the theater... you can get tickets at most places days in advance... and Check you CC statements for past charges!

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4:52 pm EST

Fandango Media identity theft and bank fraud

I recently had my debt card number stolen (through the internet, I still had the card) and multiple charges were made including an account created on Netflix and their parent company Col*Video Company with three 30$ charges each, as well as a 18.32$ charge to Sci*Stamps.com. The day the charges were made I canceled the card and my bank (wachovia) will be refunding the money. They told me the information was probably stolen through the use of Fandango.com, which was the only internet charge I had made. Luckily my bank was very helpful.

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evans65
Warren, US
Jan 02, 2009 7:57 pm EST

I had the same thing happen with my credit card. Accounts with Blockbuster and Netflix set up in November, and a Stamps.com set up a month later.

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4:12 am EDT
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Fandango Media mix-up

Fandango is selling I-max tickets online for Lincoln Centre I-max in NYC for Batman "Black Knight." We bought 2 tickets for the 8:45 pm show 4 days in advance, but when you got to the theatre, we discovered that the show time was not in Imax. Loews Theatre refunded our ticket money, but we did not see the I-max version.

A long subway ride ($8.00 wasted), two hours out of our evening and no I-max "Black Knight." Loews says it cannot get Fandango to correct its listings, so Loews is dealing with unhappy customers for several shows a day.

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Andrew Sparber
Cumberland, US
Aug 01, 2023 7:03 pm EDT

Bought this ticket online and went to Westview ImaX theatre in Frederick Md. Ticket person scanned this ticket I attached to this email and he said it would not scan. We had to pay $45 for two to see Mission Impossible.

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Paulmv
Santa Monica, US
Jul 25, 2023 8:45 am EDT
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I called to get a refund for my movie tickets and was on hold until after the movie began then was told because the movie began 1 minute before I cold not receive a refund.

July 19, 2023 7:12pm

Confirmation number: A0506993360

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Saida Zuniga
Fort Lauderdale, US
Jul 16, 2023 7:44 pm EDT

I purchased a ticket on the Fandango app on the night of July 6th for one adult to Insidious: The Red Door. I have now checked my credit card statements and I have been charged two more times after the original purchase went through.

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Shandell Napieralski
, US
Dec 13, 2018 3:01 am EST

On occasion we've had a problem with movies here or there, but we've been watching KIN forever tonight, with interruptions at least 40-50 so far and we haven't even finished the movie. Please advise how to end this problem. 11/18/18 Shandell Napieralski [protected].

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Shirley Washington
, US
Nov 14, 2018 8:01 am EST

I purchased four tickets on Fandango for a movi8e showing at 12:50, one person didn't show up due to illness. I requested a refund the next day, which was refused, they could have sold more tickets for that time, the movie was not full, why should they be able to keep my money, they need to changes their return policy. I will never use them again.

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herethere
, US
Nov 12, 2018 3:19 am EST

Rude, Unintelligent. Just aweful. I would love to get in touch with Paul Yanover (President) or Sandro Corsara (vp) to show how rude it is to force a disconnect with a customer. This is against every customer service policy I've ever seen. She dropped my chat with ZERO knowledge on the status of my request. Tabbie, shame on you. You're horrible.

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Yolanda Gallardo
Santa Cruz, US
Mar 10, 2009 11:53 am EDT

I totally agree. I was charged WITHOUT my authorization for some kind of membership. Do not click on any discount offers because you will automatically be enrolled in a membership without your consent.

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Gary
,
Oct 06, 2008 10:47 am EDT

First time use of Fandango will be my last too! Fandango's confusing web site has no telephone customer service for errors in purchasing tickets. They have a no refund policy, and we were left to the theater to clear up their mess. WE HATE FANDANGO AND WILL NEVER USE THEM AGAIN!

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