The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Fandango / fandango's online ticketing service

1 Los Angeles, CA, United States
Contact information:

On 11/4/16, I purchased tickets to see the movie Trolls at Tysons AMC in Tysons Corner VA at 11:20. I chose 11/4 erroneously instead of 11/5 which I meant to choose. I purchased the tickets at 10:08 am on 11/4. At 11:18 on 11/4 I received a Google calendar reminder that my movie was starting which was when I realized I made an error and picked the wrong day. When I chatted with customer service online to see if I could exchange the tickets, they said no sorry there was nothing I could do because I didn't do it before the movie start time. That is absolutely outrageous. I have now lost 26.00 due to a very easy to make mistake and wasn't even looking for a refund but an exchange. Fandango would absolutely not consider it.

Nov 4, 2016

Post your comment