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Total scam

Complaint Rating:  81 % with 31 votes
81% 31
Contact information:
United States
Fandango what a TOTAL SCAM! Anyone who has not bought tickets from this site DO NOT! They are a total scam & mislead you into thinking you can save time by useing their site. All this site does is ADD TIME & HEADACHE to your movie outting. PRIOR to purchasing our tickets I READ Fandangos "terms" which said I could choose to pick my tickets up at the theater OR print them out at home...Well I thought being able to purchase them online & PRINT THEM OUT AT HOME was the whole point!! That way we would not have to stand in those long lines on the weekend! So, I buy the tickets, print them out & they say to bring that printed out page, the EXACT credit card I used to purchase them with, an ID & pick up the "actual tickets" at the theater...You know AFTER YOU STAND IN THAT LONG LINE TO DO SO! And the kicker is I paid an extra $2.00 "CONVENIENCE CHARGE" to do all of this! How CONVENIENT is it to have to not only stand in the line you wanted to AVOID in the first place but now you have to remember to bring the "confirmation paper", the "exact credit card used" & ID with, or NO MOVIE for you. They also suggest you arrive a half hour early to make sure you have enough time to get your tickets picked up. Wow what am I taking a FLIGHT or seeing a movie!?!? And did I mention Fandango has a STRICT NO REFUND POLICY!
Complaint comments Comments (19) Complaint country United States Complaint category Online Scams


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D  11th of Jul, 2009 by    0 Votes
I have used this service very successfully! Purchased tickets on my iPhone using the Fandango Ap. I was able to buy tickets on the road, while the movie was selling out everywhere. Walked right in, got tickets a kiosk and saw the movie.
A  26th of Aug, 2009 by    +1 Votes
I couldn't agree with you more.
I linked to F. through my Discover Card, because of a 10% Cashback reward, which would get me $2 on a $20 purchase. My big complaint is that it's not made clear before you puchase the Fandango "bucks", that you will be charged a convenience fee (of $1 pertcket, so there went the $2 I thought I'd be saving).
And, as you said, you don't even get the "convenience" that you paid that fee for of printing out your own ticket, which the purchase site clearly says that you can do.
N  28th of Jul, 2010 by    0 Votes

Fandango, Inc. - giving out my credit card information to another online company
Fandango, Inc.
12200 W. Olympic Blvd Ste 150
Los Angeles
United States
Phone: 310 451-7690

I purchased movie tickets from this company and this company saved my credit card information and gave it to another online company.
N  5th of Jan, 2011 by    +1 Votes
I wish I had checked Fandango prior to purchasing the Bucks (delete the letter "B" in Bucks and replace with the letter "F"). I just off the phone with their customer service and was told that each purchase would be charged the "convenience fee". I spent $21 thinking I would get $25 of movie tickets...my current balance is now $8.50!!! The Kicker is when I purchase future tickets thru Fandango I won't have enough bucks to pay for the tickets and the fee so I must use my credit card again. YES, this is definitely a RIP OFF!!! I feel so darn stupid for being sucked in!!!
A  7th of Jan, 2011 by    +1 Votes
I purchase tickets for my daughter and 4 friends gave her the print out but not my credit card. The were refused the tickets. I even spoke to the theater manager while they were there. They had to purchase new tickets now fandango is refusing to credit my account even though no service or merchandise was received for my money.

I think a lawsuit needs to be filed against Fandango. I do not care about the funds I lost it is the point that a company can operator like this in the United States. If attorney out there wants to do a class auction I will contribute funds to help with the legal costs. Just leave contact information.
N  29th of May, 2011 by    +3 Votes
Ok gang here is a scoop for you. I used to work in the call center for this company so I know how you can get your money back. There are two things they don't want to hear that will result in an immediate refund: lawyer is the first but because a lot of people don't like to pull that card you can also use the "my UNDERAGE son/daughter placed this order without my knowledge." Bingo, instant refund. If this is not the first time they have charged you make sure you say that you want ALL the charges they placed on your card refunded. If you don't say that then they will only refund the last debit they made to your account. I hope this helps!
N  21st of Jan, 2012 by    +1 Votes
For the second time in a year I have gotten zip code does not match error. This time I reentered info only once before remembering what happened before. The first time I was trying to purchase six tickets and tried a second card. They put a hold on my account for more than 150.00 and did not remove it until I made them fax a release to my bank. I called this time and got Stephanie who said it was not a fandango error (message when you first call was if you have received zip code error hold on funds will be released within 24-48 hours) but a bank error. Guess everyone uses the same bank who buys from fandango. Rude. Customer service rep told me to stop interrupting and listen. Had she listened she would have gotten that this was not the first time so I didn't need her script. I have learned my lesson this time. I think they are running a scam
A  4th of Dec, 2012 by    +1 Votes
I filed a complaint with the Better Business Bureau yesterday. I forwarded it to Fandango and was notified immediately that I would be given a full refund within 3-5 days. This was after being told a) that they don't give refunds, even though the error was on their side/the theater's part and b) that it would take 5-7 days to get a response (not a refund, mind you, but a response to my query). In my case, I had shown up at the theater and the screening was cancelled. The theater told me only Fandango could issue a refund. Fandango's phone system indicated people cannot get refunds. This would deter any unsaavy customer from going further (or anyone who doesn't have the time to be persistent). I called and a representative said she had no power to issue refunds. Fandango is a large scam. Everyone on this site should file a complaint with the BBB and consider a class action.
N  5th of Dec, 2012 by    +1 Votes
Not only did I submit a complaint with the Better Business Bureau (and get a refund), but I just submitted on to the Federal Trade Commission: https://www.ftccomplaintassistant.gov/. I recommend that all of you do this as well.
A  25th of Jul, 2013 by    0 Votes
Fandango charged my credit card for the "convenience fee" and THEN showed me the fee -- no way for me to cancel the tickets!! UNETHICAL !! ILLEGAL ????
A  15th of Oct, 2013 by    +1 Votes
Well I had no problem with the tickets but I'm not being spammed by Fandango.

I never joined or signed up.

The 'unsubscribe' link asks me to log in or join a site I don't want to join I just want to unsubscribe.

E-mails to customer service requesting they unsubscribe me keep being bounced back.

Someone take these people to court.
A  15th of Oct, 2013 by    +1 Votes
Well I had no problem with the tickets but I'm now being spammed by Fandango.

I never joined or signed up.

The 'unsubscribe' link asks me to log in or join a site I don't want to join I just want to unsubscribe.

E-mails to customer service requesting they unsubscribe me keep being bounced back.

Someone take these people to court.
N  15th of Oct, 2013 by    0 Votes
Gosh, no way to delete or edit a comment after you post? Anyhow, that was to read I'm NOW being spammed by Fandango.
N  16th of Jan, 2015 by    +2 Votes
I purchased 4 $25.00 gift cards for $20.00 each thinking I was saving money. The next day I attempted to purchase 2 tickets @ $7.50 each but was hit with a surcharge of $2.70. That turns a 20% discount into a 3% discount.

I elected not to finish the purchase thinking I could get a refund if I was not happy. Especially since I just purchased them and they were never used.

On their site "Find Answers" states the following.

How can I get a refund or exchange for the purchase I made?
Fandango and our theater partners both have a No Refund policy. However, in certain situations we can make a one-time exception.

So I figure that this was one of those "Certain Situation" would apply. Boy was I ever wrong.

Per customer service the one time exemption only applies if you want to change electronic gift cards for physical gift cards. But wait it gets better. You have to purchase the physical gift cards before you can apply for the refund.

A very very unhappy customer,
Two thumbs down to Fandango!!!
A  27th of Jul, 2015 by    +1 Votes
I had a similar experience using Fandango to purchase tickets to a movie 30 minutes prior to the movie started. Missed the movie. In most cases companies give your a refund with no problem or at the very least credit/voucher. They did not even respond to my email request for a refund until a weeks after I filed a report on the Better Business Bureau. Still no refund :(
I have found many different website complaints about them. I'm spreading the news and will not stop till I've reached a few that change their minds about them.

Pissed off customer
N  30th of Oct, 2015 by    +1 Votes
Someone gave us a gift card and now they won't stop spamming us. I've unsubscribed, tried to email them and tried to contact them through their Facebook page. Most of the spam doesn't have an unsubscribe option.
N  12th of Dec, 2015 by    +1 Votes
Total Hastle Hidden fee upon redemption Waste of money and time Do your loved ones a favor and NEVER buy a Fandango gift card. Total rip off.
N  28th of Jan, 2017 by    0 Votes
I have been given 2 fandango gift cards 1-15.00 & 1-25.00 and either has worked. After completing the movie selection and entering the required information along with credit card for payment of balance I never got a completion and confirmation. Then when attempting to re-enter I get a message that the card has already been used. Later I found out my credit card was successfully charged for the difference. Calling the telephone number on the the card is a fraud also; no one every comes to the line or you are told there is a 25 minute (regardless of the time of day) nd final another auto message comes on with a different phone number. What a scam. People should start boycotting movie theaters that support Fandango. The next time you get a Fandango gift card re-gift it to someone you don't actually care for.
A  8th of May, 2017 by    0 Votes
These people ripped me off totally! I bought tickets for a show on one day and when I got to the theater they said it was for a show the previous day. THEY BOOKED ME INTO A SHOW THAT HAD ALREADY PASSED THE DAY BEFORE! That was FIVE tickets - A LOT OF MONEY. When I contacted them they told me that if I make a dispute they will BAN ME FROM THEIR SERVICE. Since when is making a dispute grounds for banning someone? These people are a TOTAL SCAM and a TOTAL RIP OFF. DO NOT EVER USE THEM!

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12200 W Olympic Blvd STE 400
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United States - 90064-1047
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