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Family Thrift Store/Chair / Policy for refunds and pick ups

1 91 E North AvenueGlendale Heights, IL, United States
Contact information:
Phone: 630 752-0654

I purchased a chair on May 2, 2015. I charged it on my credit card. The charge was for $35.54. Events changed in my life, and I wanted to cancel the purchase and get a refund or store exchange. When I tried to do so, I was told that they had no refunds. Also a $10 a day stocking charge over 24 hours applied which would have cost me another $20 or $30. None of this was explained to me, nor do I remember signing anything, or anyone explaining these outdated and unfair policies when I purchased the chair, and the store personnel were extremely unhelpfull! These are extremely poor business practices. I have the unsigned receipt of purchase and can provide it if necessary. I am definately going to think twice about dealing with the Salvation Army in the future both for shopping and contributions. I am also refusing payment through my credit card company, and shop only at Goodwill from now on. They have no such onerous policies! Stephanie Anderson 549 Gregory, Unit 1D, Glendale Heights, IL. 60139 email:

May 6, 2015

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