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1.2 36 Reviews

Family Go Karts Complaints Summary

2 Resolved
34 Unresolved
Our verdict: If considering services from Family Go Karts with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Go Karts reviews & complaints 36

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5:18 pm EDT
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Family Go Karts Go bowen - delivery

Ordered an electric go-kart 10 days before a birthday party, expecting delivery in 3-5 days. Your website says "In most of the US, orders arrive within 3 to 5 business days. No one ships faster!"

Order and paid on a wednesday.
Called friday, assured there was no problem, they are working on it.
the weekend couple days.
Called, assured there was no problem, they are working on it.
Next day called, assured there was no problem, they are working on it.
Next day called, assured there was no problem, they are working on it.
I'm called back and told it won't be delivered for a week.

Price and product were good, but there are plenty of other companies out there.
Buyer beware.

And BW Inc, fix your email contact on your website, it further shows your incompetence in customer support.

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7:50 pm EDT

Family Go Karts Destroyed oil drain plug, customer service, no warranty

Rep. Backer apparently owns Family Go Carts. This post is to show you how shady your representative is:

So we bought my son a 150cc scooter. When wife first contacted this POS company the sales lady told her that there would be MINOR assembly necessary. The sales lady also told her that we would get a $50 rebate that would be subtracted from the bill. Best we can tell they ADDED $56 to our total.

Now. It shipped in a metal cage. The first thing we noticed was that the rear spring was not bolted in place. The bolt was through the eyelet, but the spring was resting on the rear fender, instead of being bolted to the frame. Other parts that required assembly was the front tire, front fender, headlight, handlebars, the mirrors, the battery had to be charged, and the rear luggage rack. THERE WERE NO ASSEMBLY INSTRUCTIONS, the video they sent us was for a completely different model with different parts, was compiled by a "fan", and the only other video on YouTube was a 1:30 video done by a guy in Pakistan that did not go over all the parts. Niether of which discussed the wiring issues that we found, fender installation nor the luggage rack.

So to fix to the rear spring, we ended up having to put it in the back of my truck, use a tow strap to strap the rear tire down and me lift as my cousin pushed the rear frame up while amber moved the spring into place and secured the bolt.

We got everything else assembled, after realizing that you have to drop the license plate bracket to put the luggage rack on, put gas in it and cranked it up. Well guess what. The oil plug has a hole in it so it started spraying oil everywhere. Oh. And the rear cowl... doesnt fit over the seat like it's supposed to. We still have not had resolution in regards to the wiring, nor a commitment to send us an oil drain plug replacement.

We followed the companies guidelines for tech support. We texted pictured as well as emailing them. I just tried calling them. They've been open for about 4 hours at this point. When I called them i was not allowed to talk to tech support. I was told they would have to call me back. Last night I received an email telling me that they would not discuss the issue with me, and to have amber email them. As of 11:42am on June 4th we still don't have a resolution to our issues.

As we can't crank it till the new oil drian plug comes in and i change the oil, we won't know if there are further issues that the company will undoubtedly not fix.

This purchase has been a nightmare. If I could return it easily, I would have already.

Do yourself a favor. Avoid this company. Buy a grom or the Kawasaki zx125

For transparency, I have emailed them this link in order to see if they can justify themselves publicly.

Edit Wednesday June 5th: they have credited Amber's account for the rebate. Despite them requesting amber email them the pictures in order to cut me out of the loop, they still have not answered her emails and it looks like they are breaking all contact.

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9:33 pm EDT

Family Go Karts Scooter engine damaged when received claim #46459

I paid family go karts for a new engine for my scooter. I bought the scooter and the engine from them. The engine I received had a cracked case. Customer service (Kayla) told me my problem was with the engine manufacturer ( on my 7/07/18 credit card statement I paid $210.00 to Family go Karts) and then hung up the phone! I only want what I paid for, a new engine free of defects.

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6:08 pm EDT

Family Go Karts Cheetah tao 125cc

The spark plug harness on the cheetah quad went bad I contacted Jeff Becker and talk to them about the problem he told me that the part cost x amount of dollars. I asked him if it was covered under warranty he said yes and ever since then he will not return any of my emails or phone calls. I do not recommend anybody buying anything from this company.

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Update by Michael Tam
May 10, 2019 6:14 pm EDT

The 5 star reviews are fake. Do not trust this company. They act like your there best friend and soon as you buy they do not want anything to do with you.

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8:02 am EDT

Family Go Karts Electric atv & customer service

I brought a electric atv for my son costing me $450 total, when I receive it to find out it wasnt moving at all so contacted tech support through email only apparently for weeks back and forth. So o finally give em and wanted to send it back for refund. They tell me im responsible for shipping it back so i had to pay $200. Then wait weeks for a refund they tell me i will get back $369 for the item and when i get my refund it was only $283 they said because they charged me for the shipping fee when they shipped it out to me! This is a total scam! Do not buy from them i warn you! How they charge me for almost everything when the item they send me that was defective! Hope everyone learns from this. Worst customer service ever as well all they do is hang up the phone when your tryna get your point across.

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4:53 pm EDT

Family Go Karts Air hockey table

If you do not get what you ordered perfectly on the first go round, you are screwed. The company goes by Family Go Karts, Family Pool Fun and BW Inc. The latter is the parent company owned by a politician family. Turns out the tables are sold by another company called Blue Wave Products. You can just order direct and save some money before you find out they have screwed you too. Family Go Karts just resales them. Don't trust the reviews on their site, customers are hand picked to be allowed to post them. I was never offered the option.
I purchased the "Top Shelf Air Hockey Table" for $742.95 plus a $20 liftgate charge for easy unloading on December 20th to give to my kids who I see part time. I called to ensure it would be to my house by December 31st and placed the order based on their people telling me it would. By December 28th and 29th I was calling as nothing had shown up. I learned the table was just being put on a damn train and would not arrive to me until after my kids had left. When it did show up, a driver called as it was shipped on a freight line and they did not have a lift gate as I had paid for. They also only had 18 wheelers so I had to meet them 5 miles away.
Once home, I found that a forklift had run a single fork right through the top of the table. So I reported the damage and asked to cancel the order as it showed up after the kids left. They ignored me over and over again. Promised me a call tomorrow… a total of 4 days in a row. Even set up a conference call with me and the warehouse but they never called. I even asked to speak with my contacts boss as I was being ignored. They straight up told me they would not give me that information. Then I got an email saying they sent a new table with no phone calls. I call them and I'm told the warehouse says I can't cancel. Says I can on my contract, but they will not return my money. They also will not pick up the old table so I have to find a way to dispose of a 320 pound table.
I drive 5 miles away and get friends to help me a second time loading and unloading in a pickup. Get it home, plug it in and the scoring doesn't work. Start from scratch and try calling all over again. They tell me they are working with technical support. Weeks later I finally reach someone that says replacement parts are being sent. Then I get a phone call from the freight company. They sent a 3rd table. I get my friends for a 3rd time. Set up this table and it also does not work. So now I have 3 tables that do not work and no way to dispose of them.
By the end of March I was able to scavenge enough parts from table one and two to make one table that works most of the time. But I still have 650 pounds of tables to dispose of.
Spend your money with Brunswick or someone you can count on.

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1:47 pm EST

Family Go Karts Dune buggy

Customer service is a joke! Product received broke 2 days after christmas. Sent an email. Was asked to upload pics. I did. Waited a month for a response. Had no idea I had uploaded pics and asked me to again. I told them I did. Waited and received questions like "why did you take this pic?" ummm, it's a wheel in my hand that broke off?! Called today, lady answering the phone was one of the rudest individuals I have ever spoken to. Refused to put the person I was requesting to talk to on the phone and then hung up on me. A month and a half, no resolve, broken dune buggy. Was more that friendly when I was placing a 3k order... Liar and used car salesman. Stay away and find another vendor!

Broken wheel
Doesnt turn
Faulty from the beginning
No company resolve
I have photos, too large to upload

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12:44 pm EDT
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Family Go Karts kids atv 4wheeler

brakes won't hook up to wheel, not hooked up on steering wheel. wheel on right side caliber won't up wheel dragging, making noise. Goes faster backing up then going forward. This is all messed up put together backwards. Want to return this item . just received sept 10 2018.want a refund. Can not hook up brakes .this item unsafe for child to ride. Have warrant thru Walmart # [protected]

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Update by pleasant hill
Sep 11, 2018 11:30 am EDT

this is stupid why not just call company to complain. feel like we are getting a runaround. Will call Walmart to see what can be done since this is sold thru them.

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5:23 pm EST
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Family Go Karts Go bowen go kart

This company sucks, damaged kart since Christmas, was told to glue [censor] back together, hung up on by both Jay and Jeff, they are real tough when they know they are hundreds of miles away from the the purchaser, then confrontation on the phone makes them hang up, they are scam artists and low life's, they will tell you they are on the board of county commissioners to get you to trust them but they are liars and scam artists. All I wanted was for my 9 year old to have a great Christmas, now I am struggling to try and convince her Santa is still real cause she don't understand why Santa sent a kart so banged up and won't fix it. Stay away, you ate warned

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2:09 pm EDT
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Family Go Karts Gokarts

I purchased two gokarts assembled by Jeff Backer. One kart worked, one had a deflated tire and steering problems. I t was used once.
I asked this Jeff backer who seems to be their only employee to help fix the problem. He did nothing. This went on for a very frustrating month.
This company says you can return items. Not so. He refused to take the gokart back knowing it endangered a seven year old.
I will pursue legal action against him and his company.
I will contact the state of Minnesota to ask them why they are allowing a company to endanger children.

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2:40 pm EST

Family Go Karts Junk 4 wheelers

I have purchased 2 110cc 4wheelers for a christmas gifts for my twin 4 year old boys from Jeff at family go carts.com and they came not running for more than 2 minutes and then it would die! I contacted Jeff and told him my problems and he tried for me to fix both of them and take to a place to fixed! I said no he sent me a return slip from ups and then charged me 506$ for return shipping to pieces of junk and a180 $ for restocking fees !if anyone has had trouble with this company please contact me at [protected] mike Madison! Trying to get more people to join in on a multi person lawsuit so he can't ruin any more poor childrens christmas or birthdays!

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1:29 pm EST

Family Go Karts Go cart

Bought one for my son 3 years ago. Assembled it and tried to start it but it wouldn't. Waited thru Christmas morning and the cart was well received. Tried to start it again, no success. Contacted familygokarts several times and they emailed me several times with solutions that didn't work. Finally was instructed to remove engine and send to California. Was sent back with rude note saying do not run without oil! Well it never ran without oil because it never ran at all. So I replaced the engine and it still wouldn't start. Removed engine again and carried to local mechanic. After $200 worth of more charges it ran...for about a month then whole engine blew. Has been sitting ever since. Do not buy one of these pieces of junk. Spend the extra dollars and get a name brand.

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5:27 pm EST
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Family Go Karts Worst company ever

Forget about going into too much detail. If you purchase anything from familygokarts.com you will regret it. Just do a google search and there are enough negative reviews for a reason. Do not be naive because maybe the price is good. The owner doesn't care and only wants your money! This is hands down the worst company I have ever dealt with in my entire life. Not worth the head ache. Buyer beware!

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1:32 pm EDT
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Family Go Karts Horrible do not buy

Horrible experience... We bought our son a brand new 110 atv with black and spider webs on it. Delivery a day late with crate banged up. Were told when we purchased that if any damage to crate, no matter what we do, we can not refuse delivery. Opened crate atv seemed ok. Noticed a large slap of fix paint on rear fender. Defitely not something you do prior to shipping a new atv. Contacted company was told they only take complaints online. So we submitted pictures and documentation. They got back to us and the only thing they will do is send out another plastic piece, which in turn. We would have to take apart the whole quad to switch out the plastic body. Or they will send out info to return it. Really... Horrible quality control and nasty people with complaints... Find another dealer

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5:32 pm EST
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Family Go Karts Poor service

Please, I implore anyone considering to purchase any product from familygokarts.com to know in advance they are not responsive to phone calls, messages or email. After waiting an entire week to get tracking info, they would not provide customer support in the least. The owner, Jeff, ducks calls including calls he takes on his cell and denies who he is. The order we placed was for two atvs for our children that were going to be Christmas gifts. Day in and day out we were notified the order was being shipped and that never happened. We would be told to contact tracking and as expected no reply. Needless to say we were left with no choice but to contact our bank and file an affidavit to have our money returned. As expected, familygokarts.com wasn't cooperating with us to issue a full refund and cancel our order. They have no business being in this line of business that should aim for customer service and support. Their attitude is simply casual at the most and certainly the tone is short, rude and not near businesslike.

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Harry Tompkins
, US
Sep 25, 2015 1:01 pm EDT

I purchased 2 ATV's from these folks one for my grandson which was 110 CC and the other a 250 CC for me. The 110, ridden by a 8 year old boy in a very small field after 6 months the frame broke in half, They told me they could not get a new frame. The 250 CC has had the front axle break 3 times while being ridden. I had a terrible time getting the parts the first time, and forget the second and third times. Family Go Carts never even returned my phone calls or email. This place is terrible.

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Chris hemmy
Ulster Park, US
Jan 25, 2013 11:11 pm EST

I to purchased a trailmaster 150 worth over $2400.00 from familygokarts.com and was ripped off. To begin, I picked up my go kart from the shipping company and it was not even protected. There was nothing around it but a thin sheet of plastic with rips everywhere. When I bought it home after renting a u-haul and I started to unpack it there was scrapes and scratches all over it. Upon taking it out of the crate i realized that there were no rear hubs. I immediately called the company and told them that. I was questioned like I was lying and trying to get something for free. I eventually got the hubs about three weeks later. After I got the go kart together I found that the top hunting lights were also missing, I called the company back nd told them what was wrong. Both times that I contacted them, the woman on the other end would tell me to send them a detailed email explaining the problem and also pictures. I sent them what they wanted and I was getting emails back from them saying that they can't believe so many parts were missing. They were very disrespectful to me. I tried to talk to the owner a few times but never got nowhere with them. The only time that the owner would talk to me was when I placed my order and he took my money. I have so many emails from this company telling me what to do but they wouldn't do anything for me. The owner, Jeff told me to make a video of the sound that the go kart was making and email it to him. There is no way you are going to diagnose a problem from a video and you know nothing about the product but selling them. After about a week of it sitting there and being started a couple of times the go kart started leaking oil. I asked Jeff on the phone if he was honest and would back up his product because I told him I am terminal and I dod not need the stress because of my health, and he promised me the world. I got every excuse and lie and disrespect that you could think of. This company would not lift a finger for me. They told me if I returned it there would be a restocking fee of about 24% and that the go kart would be considered used and only get back half the value. When the shifter would not work Jeff told me to follow the d.i.y. Video that explains how to drill out some metal on the top and bottom length of the shifter travel. Why should someone that bought a go kart that cost over $2400.00 have to do something like that to a brand new go kart? Jeff's answer was that since I paid such a small price and their was no middle man I should expect to have some problems here or there. I told him this should be in perfect working order. The company has over 115 complaint against them to the better business bureau. Familygokarts.com also says they have a b.b.b. rating of "A". This is the furthest from the truth. When I did some checking on them with the b.b.b. site I found out that they have no accreditation with the b.b.b. and there b.b.b. rating was a "D", which was dropped to an "F" shortly after. I then saw a warning on the b.b.b. site that said, "familygokarts was contacted to take down any and all logos that belong to the b.b.b.", and it goes on to say that they tried to call familygokarts.com and they failed to acknowledge the b.b.b.s warning to not use there logos that are still being used today. I left nothing but negative comments about there business practices on their Facebook page as others have. Not one comment was a lie. I was just trying to warn other potential buyers not to shop at that site and familygokarts.com blocked me from making anymore comments. What does that say? I guess maybe I was making them lose business. Good! If they lost just one customer, I'm doing my job! I will not give up, there is always a way. But I warn you like the article above me, stay away from this so-called company.

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10:33 pm EST
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Family Go Karts - Warranty yea right

I purchased a Hemsuim HS250ST-6 ATV 250cc from Family go karts. I lasted 2 rides for my Son, It started Smoking. I contacted Jeff Becker the owner. Filled out the forms and sent Pictures of the enging problem in February 2009. I have sent more emails then any one could amagin. Attorney letter / Filed with the BBB in Minn. Nothing has even been done. I...

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