Family Dollar
reviews and complaints

well i worked as a cashier for along time and never have i been accused of stealing ! well i walked out on my shift because my manger had asked me to buy some pot and she left me on the register by myself and the gm called so i answerd the phone well i went to get the manger on duty and she was in the parking lot smoking pot so i left i jumped n my car and left well now there say n i stole 667$ at first then it was 618 nopw its 600 they didnt call me from the store the gm txt me from her phone say n i dropped money on the floor then i picked it up and went around the corner then i put it in my pocket the lock box was never locked the safe was never locked this is seriouse some please help me figure out wats going on ! and the LP calls telling me to admitt it and pay it back and im nt pay n it back cause i no i never stole 600$ http://www.facebook.com/profile.php?id=100000187928998

I'm agree Family Dollar is not a good business ethic practice place.

If you are a good person most likely you won't last, because what you have to do is against to you believes and ethic practices.

And the price you have to paid for is not worth it, the salary is very low in comparison to other stores.

Agreed. I see that

wooooo I believe it, I see such treatment at this stores here

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here you can also see by yourselves things FD has gone thru for misclassifying their store's managers
let us know your story and when did you got terminated.

I agree Family dollar DOES NOT care about the employee's or the customers.

I was a store manager for family dollar for two years at two stores, we had 3 district managers in 6 months, one was sent to another district, one quit and told me it was because of the way family dollar treated their employee's. and the new one is to my knowledge still there even though he has caused family dollar to be sued by employee's for false imprisonment and wrongful termination.

I worked for them for two years as a store manager and 6 months before that as an assistant manager. the first store i took over i had no complaints from the DM and glowing employee reviews the second store i took over had 6 managers in a year and the inventory was in shambles from theft by employee's and shoplifters.

i was told the day i took the store that there was one employee who was a thief and i needed to fire her. (i thought if they knew she was a thief why did they leave firing to the new manager and not fire her when they caught her stealing.?)

when i took the store it was october which was past due for the halloween to displayed none of it was displayed, and it was now time to start displaying thanksgiving and christmas products. all of the halloween, christmas and thanksgiving were in the stock room still.

( i got chewed out the first week i was there for not getting halloween, thanksgiving and christmas out on the shelf...the stacks of these products were huge and new room had to be made for these products on the shelf.)

the first ditrict mgr left after my second week being manager.
the new district came in and had a great attitude! he immediately started trying to train me as a store mgr since i recieved no training previously.

went well, then the new mgr quit about 5 months later telling me he couldnt stay as long as family dollar treated the employee's the way they did. they even encouraged him to treat the employee's the same way and he refused to do so.

after he left the new district took over, #3...
my store had been getting grades of a's and b's with the two prior district mgrs. and with this new 3rd DM i suddenly started getting f's.

Sales were higher than they had ever been after i took the store and i even beat some of the million dollar stores in sales a few times.

yet my store grades were all failing. my store was always clean fronted and stocked.

the new DM came in one day to do an audit and said my store was 19k short on inventory for that month, ( i knew this was impossible...for that to have happened all the employee's would have had to steal by the cart load daily...)
he wrote me up and i contacted loss prevention and they reviewed the audit and found the DM had made a mistake in his calculations. they tore up that write up and took it off my record.

the next month the DM decided to do another store audit, he said then that i was 2, 600.00 short in inventory for the month and wrote me up again.
i explained that the shortage was in truck shortage..
The trucks deliver stock once a week at that store and were short in their deliveries and i reported it properly and documented everything.
and had the proof. it added up to 2, 517.00

the rest of the 2600.00 shortage was well documented in the company computer as empty packages i had found in the store due to suspected shoplifting.
still the DM wrote me up for it.

the next month the DM came back the same thing occured.
i had more documentation showing new shortages on the trucks.
(both myself and my assistant kept seperate counts of inventory as it was unloaded and we came up with the same numbers and shortages.)

I was written up again and terminated.

I filed complaints with H.R. and the regional mgr called me. it was then i found out i was supposed to have taken managers assessment tests, and those were done by the first dm without my knowledge.

the first dm is still employed by family dollar and so is the last.

yet good employee's who care about their store are terminated because family dollar fails to care about their employee's and allows it's DM's to walk all over good people.

the second store i was mgr for 6 months and they put all of the theft and shrink from the previous 5 mgrs who ran it in that year
on me.

Just be careful what you write on the internet, or anywhere for that matter. If you use names, places, dates you could be found libel if the other party feels it is damaging to their reputation. You could also be accussed of slander if you are saying things that could be interpretted as damaging the other parties reputation, character, etc. Also, as someone pointed out when you wrote about causing physical harm or the intent that could be considered means and motive if you carry out that act. Which is also assualt and battery. I'm not sure how your state handles those charges, but I'm pretty sure it would involve some jail time. So be careful.

I would have to agree with this Greg Mattson, I was employed with a newly built Family Dollar store up until yesterday 02/03/2011 when I resigned under pressure. I have witnessed this done to a worker at our store, you see back in November 2010 I was interviewed by the District Manager of region 31 for a Store Manager position in Sisseton, So. Dak, in which I refused because I applied for Assistant Store Manager. When she had picked the Store Manager for our location I was called in for a job offer as Assistant Store Manager with the rate of pay being $ 10.00 P/H, so I went to meet with the District Manager and Store Manager I agreed to the position, later that evening the Store Manager had called me at my home and advised me I would be the First Assistant Store Manager for more money, just I couldnt tell no one. So I accepted it, I and another Assistant Store Manager were sent to Assistant Training for a few weeks until the store was to have it's grand opening, once we completed our training and the store opened I came to work and was told by the other Assistant she was picked as First Assistant Store Manager when it was to my knowledge I was already placed in this position by the Store Manager over the phone.

So when I questioned him about it, he was at first in denial, than his excuse was that she had 12 years grocery-retail experience as a cashier, front end supervisor, book keeper, I quickly reminded him of what he said over the phone to me and that I had recently worked for a WalMart Supercenter as a Department Manager in the Meat/Seafood Dept. and left WalMart as a Human Resource Manager/Training Coordinator/Benefits Specialist. He said no more about it and she was placed as First Assistant, in the mean time I noticed my pay stubs still stating I was making $ 9.50 P/H and not the $ 10 P/H we agreed upon, when i approached him again he informed me that the District Manager approved our store with 11 employees the largest amount of workers in the district to promote a Customer Service Assistant to be utilized as a 3rd Assistant Manager, so when she was promoted she was to make $ 9.50 P/H and she was making $ 8.00 P/H and performing all the duties of an Assistant Manager and this continued on up until she resigned 01/28/2011, she had called the DM several times about her pay which was never adjusted and when she asked about her back pay the DM told her she wouldn't see it.

When I was first interviewed for this position I was lied to by both the Store Manager and DM about my title, pay and they both told me us Assistants would never fall under 40 hours a week, gradually my hours every week would drop by one hour than 3 than 4. In the meantime the First Assistant would stay at 39.50 hours a week, I was assigned to be the night Manager-On-Duty and the Store Manager fired one of my workers for having 3 SAER reports and another one for repeative Tardiness, leaving me one employee on nights, plus i was wrote up for not writing the one worker up for tardiness in which she was only late twice and it was during snow storms. Well with just two of us on nights we closed the store at 9p.m., I would declare myself out, count my drawer down and drop my pickup than do the same with my one cashier, after he was done, i would assign him recovery/facing duties plus sweeping mopping and bathrooms, because I still had to count petty cash and the nightly deposit, we had to be out of there by 9:30 P.M. or it was a write-up for both of us, the SM always told me to start recovery 4 hours before closing, however that was hard to do when I only had one employee at Night and when he was off I was by myself, so one night I missed the deposit by $500 and the bank called the SM the same day the DM showed up for a store visit, The DM had told the SM to suspend and terminate me twice before for petty stuff that wasnt a big random deal, well this time the DM came when I was on days off, upon my return to work I clocked in and the cashier told me the SM and First Assistant needed to see me in the office so I went there and walked in low and behold the SM had 3 write-ups waiting for me, he advised me the DM wanted me fired on the spot, however he was giving me three options 1. Take a demotion to a cashier for 15 hours a week (the least amount of hours of any cashier) 2. Resign from my job or 3. be terminated, i took all my keys off my retractor threw them on his desk and said I resign effective immediately, he asked if i wanted to sign or have copies of the write-ups I stated no and said adios and left the office without even clocking out.

In my opinion in the two and half months of working for Family Dollar I have seen retail at it's worst, I have seen them take advantage of their workers, no appreciation or compassion what so ever, they encourage cut throat behaviors and like it when Assistant Store Managers back stabbed one another, there is no humanity making employees unload a truck of frieght in frigid cold temperatures, not excusing family emergencies and writing employees up over senseless stuff. Family Dollar is not Family Oriented they could care less about their workers or their families for that matter the encourage slave driving tactics, threaten and instil fear in employees, they are all about the money, everyone is replaceable in their eyes, no matter how good of an employee or manager is, I know first hand that 3 North Dakota Stores had all 3 Store Managers and All Assistants walk off the job only a few weeks apart, now tell me the reason why and how come they cannot fill these positions. I need my job i have a family to support too, but not at 15 hours a week and you really think they care, HELL no 5 minutes after I resigned I was replaced by a cashier. So I do not think so highly of Family Dollar as a former Assistant Manager and my family and extended family will not even shop there again.. Good Bye Family Dollar.

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grammar too...

i hope se one will start checking these stores out especially the one in westfield ma. on franklin street

jut sent one comlaint before this one incase yo didn't get it it was employer says she was opening the other regrister and when i got in in line she just stood there i had to ask if she was going to open she answered no. before that she stood with the other girl while she was waiting on the customer while the other one was chit chating with a male custormer i stood in line for ten minutes all he bought was a pair of sunglasses. don't take that long. been shopping there since the store opened many years ago. a lot of people i know has talked about this store. it use to be friendly and enjoyable to shop at.

family dollar has gone down . don't enjoy going there as much as i use to. u7se like the people that worked there before . i remeber when nancy was there.

i was just in the store got what i wanted got in liine and the girls on regrister on cashing everyone out the other just standing there chit chatting with the custom while there was a line gathering heard her say she was going to open the other cash draw when i got there she just stood there i had to ask if she was open and she answered no and just stood there. never even responded with a hello or i am sorry but i am not open.. don't say your going to open then don't do it. i have been shopping at the family dollars since it has open in westfield and i never had a problem at all. now since they have moved just up the street the place isn't the same . at lease the employors that was there before were very friendly now your likely to get anything from them. i just might go to dollar tree it might be out of my way but they seem much more friendly and are helpful yours truly donna mccabe 15 may street westfield, ma 01085

Didn't understand a Word.

My complaint is not about your store items, but about the illegal emigrants that you have hired at your store on Telephone Rd in Houston. I know this man has false papers that he bought them at the flea market and even has warrants out for his arrest. How do you expect us to feel comfortable in your store when you have these type of employees. In order for you to fill your positions with cheap labor you decide to hire the worst of the worst. Don't you realize that WE-the Americans are having to pay for their benefits? We need jobs too! You should be ashamed of yourself, trying to act like you are for the FAMILY but instead you hit us where it hurts the most, our pocketbooks. You evidently are not using the background check system(again to save money), nor are you following the law. The law states that if caught the company will be liable for a BIG FINE. We will never visit your store again - those criminals belong in jail or shipped back to their country.

This entire complaint makes no sense at all? There are thousands of illegal immigrants working in the US. If you have supposive proof that this employee is in fact an illegal and bought his papers at a flea market? How in the hell would you even know that for one and why did you not call the federal government on this person if you know this? Ummm...not the police. It appears to me to be gossip, jealousy and yes racism which by the way is against the law in the workplace so you may want to have all of your facts before proceeding or you yourself could be sued for false accusations and falsifying a report!

"but, why is it only the mexicans that are usually the ones that come in illegally and very few others do?"

I think there are a lot of illegals from everywhere here because it's such an awesome place to be.. but.. Mexico does share a border with us, so they just have better access than everyone else. And their country is ###, so I don't blame them for wanting to leave it.

i have to agree. if you are here illegally, GTFO. if you call someone racist, its a racist that doesnt like illegals regardless of nationality. it just happens to be that the person is probably mexican. but, why is it only the mexicans that are usually the ones that come in illegally and very few others do?

Difference in opinion then I guess.

"I know this man has false papers that he bought them at the flea market and even has warrants out for his arrest." This is just a crazy sentence to me. Unless he witnessed it, how would he know this? If he knows that this person has a warrant out for his arrest, he must know this employee personally (otherwise, it would just be hear-say). Which THEN would make me think he has some type of grudge against him for a reason not specified. Maybe I'm just reading too much into it... but it still seems a liittttlllee racist :)

What I'm saying is.. How does he even know this guy is illegal? Because his friend said that he heard from his cousin that this particular employee got papers from a flea market? Sounds racist to me.

I read it as.. "Ship this guy back to his country even though I don't know 100% for sure that he's here legally or not.. he's brown/black/yellow/not like me so he must be here illegally..."

I'm all for deporting illegals and encourage anyone here illegally to conform to the American way of life and go through the proper channels to become a US citizen, but you can't just assume that because someone isn't like you, they're here illegally or have warrants out for their arrest.

"I know this man has false papers that he bought them at the flea market and even has warrants out for his arrest"
Did you see him purchase the false papers? How do you know about the warrants out for his arrest? Sounds like gossip to me.

"Don't you realize that WE-the Americans are having to pay for their benefits?"
What if this kid isn't an illegal? You just sound like an ignorant racist.

"or shipped back to their country."
Yep. Ignorant racist.

I beleive a fine should be imposed on employers that hire illegals. It should be a HUGE fine and put in the countries coffers to cover social services and the cost of I.C.E. .

who cares if she like black or white if it hurts you so bad to see and notice everything this person is doing do not shop there it is other stores u can go to it looks like u go in there to see what she is going to do just leave it alone .

I UNDERSTAND WHAT YOU MEAN BUT I KNOW THE FAMILY DOLLAR DOES NOT HIRE ENOUGH PEOPLE TO RUN THEIR STORES. ITS ALWAYS BEEN ONE PERSON PUT IN CHARGE OF EVERYTHING AND THEY ARE NOT PAID A WELL ENOUGH SALARY FOR ALL THE RESPONSIBILITIES AND STRESS THAT IS THROWN UPON THEM AND YES THEY DO GET VERY FRUSTRATED. I'VE ALWAYS SEEN ONE PERSON IN CHARGE UNLOADING THEIR TRUCKS THEM SELVES AND STOCKING THE STORE WHILE STILL MANAGING EMPLOYEE TIMES AND BREAKS AND CUSTOMERS AND EVEN OPENING THE OTHER REGISTER WHEN ITS BUSY, AND THEN RUN BACK TO FINISH UNLOADING AND STOCKING THE STORE. THAT ONE PERSON IS ALSO SECURITY. THEY USUALLY HAVE ONLY ONE PERSON ON THE REGISTER AND THE OTHER PERSON DOING EVERYTHING ELSE. ONLY DURING HOLIDAYS THEY MAY HAVE TWO CASHIERS AND THE OTHER PERSON STILL DOING EVERYTHING ELSE. I GUESS YOU CAN SAY THAT FAMILY DOLLAR ONLY HIRES EMPLOYEES TO WORK ON A BUDDY SYSTEM...ONLY TWO EMPLOYES ON THE CLOCK AT ONE TIME AT ALL THEIR LOCATIONS WITH EXCEPTION FOR HOLIDAYS. THAT JOB REALLY SUCKS.

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Sweetheart, get another job...You deserve much better...

Oh, and if you want to complain, go to familydollar.com, toward the bottom right hand side is a help link, under that is a contact us link and you can make a comment about the store you have an issue with from the drop down menu!

All I can say, is read the following from a former manager of "Family" Dollar. As a former manager, I can tell you that MY family wasn't of any concern to the company-but I made sure my customers families were taken care of. It wasn't easy keeping a "plastic" smile on my face. My blood pressure was up (two weeks after I left, it was back down to a normal range) and I was on medication for stress-not necessary any more, and I HATED my life. Before you get mad because someone "mistreats" you, take some time to ask yourself, have YOU always treated people with the dignity they deserve or are you one of those who thinks you can be rude and because you are the customer you are always right. Walk a mile in my shoes and see how polite YOU are...

Almost six years ago I began my career with Family Dollar Stores. I was told that I would do my training in a store 35 miles away from my home, and then I would be transferred to Stroudsburg, a new store. The new store in Stroudsburg never opened. I accepted store #3155, Allentown, still 35 miles from my home until a location closer to my home would become available. Store #3155 was on the floor, no help, no Assistant Store Manager, schematics were not done in most Departments for 3 years. The stockroom was packed to the ceiling with freight. I had to work the store from open to close for eight weeks. 80 hours per week, no day off. I did all the schematics, emptied the stockroom, hired a staff, and trained an Assistant Store Manager. Inthe six years that I managed the store the sales increased over $400, 000. My store was always neat, clean, and totally recovered. Almost every store visit by my District Manager or Regional Manager I would receive a '5' on the Anytime 5 Reports. I always scored in the upper 90's on my Loss Prevention/Operational Audits. I was always very proud of my store, and it showed. I missed 2 days of work in 6 years. One sick. The other was a very bad ice/snowstorm. I was always asked to go help out in other stores with problems. I always went. I was a very dedicated and loyal employee and wanted to spend the rest of my life with Family Dollar Stores. During my 6 years I had 10 District Managers, and 4 Regional Managers.

About 3 years ago the neighborhood around the store started to turn bad. My old customers left. Bad ones came in. I asked time and time again for more payroll. I was unloading 600 - 800 cartons a week by myself because I could not keep the sales floor covered. I was in the store 16 hours a week by myself. My shrinkage started to increase. I was robbed at gunpoint. All my hair fell out. Never missed work. I was told that Family Dollar Stores would install a camera system. This never happened. Not quite a year went past and I was robbed again at gunpoint. I was told again that Family Dollar Stores would install a camera system. This never happened. However, I did receive a plastic camera to mount above the checkout area. I had to climb the ladder every 7 hours to replace the batteries in it. I was told that all my shrinkage is internal. I replaced most of the employees. Still the store is getting worse and worse. I am still in the store by myself. I worked every Saturday and Sunday open to close because this was when most of the problems occurred. I received no help from any District Manager. Just 'keep your eyes on things'.

Last September, my District Manager 'estimated' my shrinkage at $40.000. I was told that if the numbers don't hold I would be gone. The store is still getting worse. For 3 years I had all the high priced medicines under the checkout with shelf talkers on the counter. When I would receive my Weekly Exception Cycle Counts all medicines were accounted for. I was told to put the medicines back on the counter. Family Dollar Stores would order a special fixture for them to keep them up at the front. This never happened. All the medicines were gone in a week. When I would receive my Weekly Exception Counts anywhere between $60.00 - $100.00 per item were missing. It's all internal I was told. Two weeks before Labor Day I was watching a customer - he showed me a knife. Still by myself in the store.

I would travel back to the store on the nights that I would not close and watch. I would put money in the safe from my pocket to see if it would be there in the morning. I would put tape on the receiving door at the bottom to see if it would be opened after I left. I would draw pencil lines on the stockroom floor where the flex-roller wheels were at the receiving door to see if it was moved. I would place small pieces of wood outside behind the receiving door to see if the door was opened. I would have my friend call with my calling card (so it could not be traced) to ask if my District Manager was there - just to scare them if the employees were up to no good. I did everything I could think of and more. I did everything but run the store for the last 4 months. No help from anyone. None. Every 2 weeks my District Manager would come in and tell me how much more the inventory estimate was short.

My District Manager came to the store the second week in January and told me the shrinkage went up another $45, 000. Still by myself in the store for 10 - 12 hours a week. Continuing to work around 60 hours a week, and still helping out in other stores.

My last day I told my District Manager what I did to try to prevent the losses. I told him that if Store #3155 had the DVD camera system, like every other store has in the Allentown/Bethlehem area, we would not be in this situation. Northing was done to help me stop the losses.

family dollar store is a very agervating place to show i dont like being followed all over the store just because somebody stoled its not fair.i reather show at dolaer general or andy other dollar store than to go through that every visist iam not a criminal iam a tx paying customer at least i was untill these rude insadents.

Without further details you cannot fully help others regarding situation.

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apparently she's the one who was rude if EVERYONE treats her like that...i know her and she lies all the time...she's always trying to get people fired in every store she ever walks into...she needs to grow a fife already! she needs to stop the drama and leave people alone!

people aren't allowed to take breaks?

call your heath department it is unlawful to out dated items

you would be suprised at how many grocery stores sell out dates. Most of the time with food and medicine, you buy off the clearance rack, you purchase at your own risk. seals have been broken, it has been left uncooled and returned to the cooler, any number of reasons food goes on clearance. I work in retail with one of the few stores, that we check for outdates and dents. If found we destroy them, we do not mark them down. most of the stores i shop will sell dented cans. did you realize with a dent in the can depending on where it is, most likely the seal has been broken? there is one local grocery store, where i live that was selling in the clearance refridgerated section, pillsbury rolls and pizza crusts that were at least 4 months old. how can something go that long? i understand up to a month maybe. i buy outdated milk, if i am going to be using a large amount to cook with that day or the next. most of the time there is nothing wrong with it. when i was a kid, we could keep can and boxed goods for up to 12-24 months sometime. depending on what it was the the deal that it was. i came from a larger family and you have to spend wisely. so don't be to hastey to critize family dollar for this. after all, you are the one who didn't look for the date when you purchased it. think about that.

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Wow. So much drama at a minimum wage, dead-end job... It does sound like work conditions weren't the greatest, but you failed to provide any evidence of discriminatin. Sounds like its just best to find another job.

The last couple of visits that i had made to a family dollar located in Richardson, Tx were the rudest moments of my life. I needed help finding an item and I asked one of the managers or assistant managers and she was very rude to me. She made a mean face to me and responded in a very rude manner. She was short and had green eyes and I think her name started with an S. She and another lady where sitting on top of some boxes of paper towels or something like that. They had boxes all over the aisles and they were just sitting there and laughing, they weren't working. To my perspective you dont treat your costumers this way. I think if they need help you as an employee you should help with a nicer atittude. This wasn't the last time i went back to that store. The second time i went back they were there again sitting and laughing and not doing their job. I saw two other ladies working at the front and i asked them for help and they were much nicer than the other young lady with green eyes. I think the store manager of that store should be fair with all her employees and make them all work and not just two and the other young lady not work.

Thank you for your time.
I want to be anonymous.

thats not true they do work for FD, FD HAS THE CONTRACT WITH THE SECURITY FIRM

In Family Dollar Stores that have security, the Security Officer(s) are not employed by FDS, they are by Contract from a Security Firm, all the store can do is put in a complaint to the Firm.

Talk about uneducated, learn to spell? Yeas, something falling on you is bad, except that the totes are stored at ground level in "most" Family Dollars, unless your Thumbelina. Ever work in retail? You would be rude too if you had to deal with the level of ignorance and disrespect that "most" customers afford to the cashier(s) and other store employees.