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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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R
7:05 pm EDT

Family Dollar manager

The Family Dollar in Harvey (15930 wood street) has a manger names Latasha. She is disrespectful to her customers and employees on many occasions. I hear her saying offensive language with her coworkers as well. She once told a coworker to not say "y'all" because that's not what "her people" say. I think this is rude and not managerial talk. Her behavior needs to be corrected. That's not how you treat people and reflects poorly on the values of Family Dollar.

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K
5:03 pm EDT

Family Dollar employee

I bring you greeting all the way from Brooklyn NY. I am a regular family dollar patron however on the evening of June 8 2018 my experience with family dollar was not a great one. I purchased a couple of toiletries and feminine hygiene products. The employee behind the counter thought it would be a great idea to comment on my women's items and proceed to give me advice about my upcoming women menstrual cycle. While it is a normal act of nature I'd rather your employees keep their comments to themselves. Thank You.

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3:34 pm EDT

Family Dollar store manager

This is in regards of the store manager in the malta ohio store. My son has worked at this store for 2 years now, he has worked on days off for other employees, he has worked when he has been sick, he has covered shifts when someone had to leave early. The store manager has been giving him low hours, she talks about him to other employees, she has put him down along with other employees. She spends most of her time outside smoking, talking on her cell phone, or talking to her husband... I never see her inside doing her job. While the other employees, my son included do her job, plus theirs. My son has never been offered an assistant manager position because she does not like him, and she has made that clear. Other employees have came in and worked 2 weeks and was offered the assistant manager position. I feel that my son is being discriminated against and has been since she took over the store manager position. Nothing is being done about it either. She is rude and hateful to employees and customers alike. She does not deserve management position.

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2:45 pm EDT

Family Dollar management

On memorial day weekend my daughter and myself went to the family dollar at 8:40pm and the manager and 1 employee were just starting to count the register, we knocked at the door and manager came to the door saying they were closed. I said it's not 9 yet and she said they closed at 8. We then drove down to another family dollar store and they were still opened and gave us corporates #. So I have been calling ever since being placed on hold each time before I hung up over 45 min. So that is another complaint I have. As i'm writing this I am still holding on my phone and now it's been 55 minutes. Ridiculous! Also another night me and my daughter pulled up at this store 521 s.E. 29 in okc an employee and her boyfriend might as well have been having sex, they were all on top of each other and then she got out and both of them smiled at us as if everything was normal and she went back in the store. Also the manager always parks right in front of the store where other customers should be able to park. I wish someone would call me to discuss this further. My 2#'s are [protected] or [protected]. And by the way been on hold now for over an hour!

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B
8:56 am EDT

Family Dollar assistant manager harassment

I am a new employee at the family dollar in Lumberton, New Jersey. Associate manager Fiona, was harassing me yesterday. I've asked her not to talk about matters that shouldn't be in the work place. I also stated the situation had nothing to do with me. She told me oh I'm the manager and we can speak on whatever I want. I walked away and she's telling me don't play with her. She called herself trying to bully her "power" over me. Cops were called, I went home because I felt uncomfortable. I tried to call the manager but it seems like he doesn't really care since he's leaving the store. I'm not sure if I have a job there still because of her position. But she's threatened both me and my mother based on something that had nothing to do with neither of us. She put her frustration on me. I personally felt like she wanted to see if I was the weakest link. This hasn't been the first time Fiona has yelled at her employees and customers. I'm just the one who felt to speak out on it. This is a big company and acts like this shouldn't be tolerated. I have proof on my phone that she called me after hours, cussing me out, making threats. I have text messages that shows her saying " Don't tell me not to call your f****** phone". Then continues to tell me where she's from and she doesn't play. I strongly feel like for the sake of the company, actions should be made.

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4:56 pm EDT

Family Dollar cashier rosemary

Sunday morning at your gateway store in westville nj cashier rosemary cussed at me insulted me simply because I put in the wrong phone number for my smart coupon she said she didnt give a [censored] that her supervisor would back her up I need the surveillance cameras ran back she greeted me with an attitude from the begginning im a paying customer and I don't deserve to be belittled and threatened to call the cops on me because I called out her lack of professionalism and her disgusting attitude. She was the only one working and clearly upset about it but it's not right to have her negativity put upon a frequent paying customer. I need action done im very upset and it's unbelievable in this day and age that you get treated so poorly. I will be filling a complaint with the bbc and consumer affairs. Your employee speaking on my fact that I bought diapers she said atleast im not buying diapers for kids I cant afford and implying that I was unemployed since i'm african american and had on sweat pants and a hair scarg her rascist homes were disgusting and really saddened me. Please take care of this situation I was harassed disrespected racially profiled slewd profanity at and treated as less than.

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11:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar I am complaining about your cashier named ellie that was very rude and shoved my bag at me.

STORE # 03741 located 3419 English Ave Indianapolis IN...

I went in to this store tonight around 9pm. The cashier that was working tonight name was Ellie. Me and my husband were there for about an hour. When we were doing getting things needed. We proceeded to check out with Ellie the cashier who was working. While we was ringing up things. 2 coffee cups that were on sale rang up wrong price. My husband than told the cashier that they were on sale for .60 cents. He went back to take picture of coffee cups that were on sale for .60 cents. She then told him that they were the wrong ones and that she would still give for sale price. Still wanting to argue with him. She
then overrode the price she kept saying I better not get fired over .80 cents. Then she rang up my stuff I had. She put everything in one bag and shoveled it at me with a big line of people . I was very shocked by the way me and husband was treated by this cashier. Thought she was very rude and unprofessional. I do not think that employee of a store should ever treat a customer like that. She was very rude and poor customer service. Disciplinary actions should be taken for her actions. I shop at your stores every week about 4 to 6 times. I always save 10 dollars or more and didn't get to use many coupons. I. Lost money because she didn't give me my coupons

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9:29 am EDT
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Family Dollar stupid, incompetent customers.

All you people complaining on here are nothing but disgusting excuses for human beings. 95% of you probably have no job, 8 kids, and get over 1k a month in foot stamps but you think you have the right to complain about anything when it has to do with employees at these stores? You're the reason most these stores look the way they do, and why the employees are so "rude" to you. You're nothing but trash, and you suck the government dry because you can't get a job so you're just okay taking other people's hard earned money and using it. Get off your fat, lazy [censored] and make your own money and pay for your own crap. You could not last a single day working for this company and dealing with embicles like yourselves. You're the reason the employees are the way they are. You come in there to "shop" and most of you of course have like 500 kids and the minute you enter the store it's like you don't give a damn anymore about being a parent and you just let your brats run around, trashing the store with no supervision. Playing with toys and breaking crap you're obviously not gonna buy them because let's face it, food stamps don't buy toys. Don't ever complain about these stores looking so bad because YOU are the reason they do. Maybe if you could put crap back where you got it from when you decide you don't want it would be a start but of course not, you're too damb lazy to even get off your butt and get a job so there's no way you can put stuff back where it goes. It also baffles me that when you come to the register to check out and of course never have enough money for all your items or you just decide last minute you don't want something so you hand them to the employee talking about "Oh and I don't want this." Well [censored], does it look like we do? Did we bring it up there? No. So go put all the crap back that you don't want where you found it, that's start. And of course once you leave they're toys all over the store from your disrespectful children, who have no manners and who you haven't even paid one bit attention to the entire time you're in the store. And then there's the people always trying to get something for nothing and you theives, too. Don't worry though, when they have to shut these places down because of all the theift that goes on in these stores then you uneducated, lazy, sad excuse for a human being will have to find somewhere else to shop who won't put up with your crap. You customers are Family Dollars problem, and you only. They don't get paid nearly enough to deal with losers like you all day but they still do it and all you wanna do is [censored] and complain when you're the reason the stores look the way they do and the employees act the way they act. LOL 95% of family dollar shoppers are poverty stricken losers, which is YOU. Remember that's what we all think about you the next time you're in there shopping and getting all your free crap that you didn't earn.

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3:34 am EDT

Family Dollar customer service

Good Morning, On Thursday June 7 2018 around 6 pm, I Mary, went to this family dollar, I had a five dollar coupon to use when purchasing $25 dollars. I asked for a price check, and then they did not know how to delete it, and also they said the coupon was not valid. The expiration date is June 09, 2018, which is this Saturday. They said I had to wait, due to not knowing how to clear out the register due to the price check. I left my full cart of items and walked out of the store. I have been going to Family dollar for many years.. I am also an honorable woman veteran and work at a VA Hospital. This staff needs training in customer service. Thank you

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4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar rudeness from employee that was disrespectful

The lady with tattooed neck was helping my husband was rude. First off she was not at the front of the store for 10 minutes. She refused to scan an item to check price and told him to [censored] off. When told ahead was ride She shrugged and asked what the [censored] you going to do. She then continued to flip him off as he left the store. And kept cussing at him.
That is no way to treat someone whom is a customer at all.
You need better employees then someone to full of themselves to be respectful.
As an ex-manager that is not right work behavior to cuss and flip people off.
Some things needs to happen.
I will never go there again nor will people I know.

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4:44 pm EDT
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Family Dollar service

I have been a regular customer for years at this store and after today I will not step foot back in that store. I walk in there and there is a new girl working the register and the customer had an issue with a coupon not being credited. She needed a manager to fix the problem on the register and no one was to be found. There were 3 workers at the store and the young cashier could not leave her register. After 15 min of standing in line no apologies or anything and another worker opens register helping customers out way after I had been standing there. I finally just had to bite my tounge and walk out. This store is awful with customer service and its lights are not working in the back part of store and it's almost 100 degrees in there because the air was broke. ( the air was also broke 6/4/2018 when I went in there) I am thoroughly disgusted with my experience there and like I have said before, I will not ever step foot in there again. They have lost my business for good.

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12:37 pm EDT

Family Dollar customer service/store cleanliness

Today I went to the family dollar on natural bridge in st. louis mo to simply purchase some work gloves to do lawn work in my yard. When I walked in the store instead of being greeted I was rudely asked " What are you looking for". Then I was directed to the aile with the gloves which I removed off rack for purchase. I then walked to the cashier to pay for the gloves but a customer was in front. I then heard the cashier speak out " Do you need a bag?" and even though I was unclear of who she was addressing I went to reply in slang "uh huh" which means yes but she kept repeatedly asking same question till I was in front of her. I then replied I answered your question at first but she then got rude again and said she didnt here me but strangely all the customers heard me. I then told her that just because other customers might give them a hard time doesnt not give them the right to treat other customers with disrespect and rude attitude.

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6:07 am EDT
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Family Dollar falling due to the store negligence

Hi my name is Michelle Leavell and On 4/11/18 i fell in your jefferson city missouri store because there was water on the floor and there was no sign saying wet floor i sustained a strain knee and shoulder i had to wear a knee brace for my knee and a arm sling for my shoulder there were several witnesses that seen the incident the employee took my name and number i never received an apology or nothing from the store yes i have called a lawyer that I'm waiting to hear back from

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10:25 am EDT

Family Dollar cashier

Went to Family Dollar yesterday to buy a pair of shoes a certain pair of shoes size 13 for my 6 year old granddaughter along with those shoes I bought another $64 worth of stuff in your store when I got home the shoes were not in my bag but they were running up on the receipt I went back to the store with my receipt the Wintersville store Wintersville Ohio 43953 the cashiers name was Phyllis she called me a liar said I went home and took the shoes out of my bag and came back for more a I didn't spend $64 in your store to be stealing from you be the rudeness of her calling me a thief and a liar is uncalled for I paid again for the same pair of shoes which by the way your store only had one pair of size 13 and those were the ones that they didn't put in my bag the first time I spend over $300 a week in your store I don't have to I just like some of the items in there I make more in a week than that b**** in a month she got very rude with me told her I'm calling corporate because this is not right she said go ahead my name is Phyllis well you better do something with Phyllis because she's downright rude now I have the same pair of shoes and had to pay for them twice if this problem isn't resolved you'll never see me back in that store and maybe you just don't care but I don't either at this point she shouldn't be there she is not a customer friendly person

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8:06 am EDT

Family Dollar service

Hi i was racially profiled in the family dollar loction of 11800 n.w.17 ave miami fl 33167 miami, fl. I was followed in the store by an employee for the whole time i was shopping with 1 year old . then was accused to open my bag and search it only to find i havent stole anything. They do this alot athis location it is unacceptable. The store is dirty the costumer service is horrible, there are boxes thats been sitting for a week or so that should have been placed on the shelves. I can't even get toilet paper cause its packed in a box next to the tissue section. There are a lot of recall products as well in the store how is the costumer supposed to know if you guys still have the products on the shelf. I am very upset and disappointed i cant shop and support a company that doesnt support the people.

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11:46 pm EDT

Family Dollar store interior/ product on floor/garbage/empty cardboard/stock awaiting placement./etc.

This location for years has been stellar! The last 6 or 8 mos. it has been nothing short of a real pig pen. It is clear there has been numerous employee changes and this is what has led to its downfall in appearance. I truly believe if this is not addressed immediately this will lead to its demise. Being a loyal customer for years, I would hate to see this happen. One more note, I contemplated snapping photos of the filth and clutter for your benefit. A competitor Dollar General is located about 1 mile south of this store and would thrive should this store fail. I will submit this complaint for now since now I see the photos can be sent. I will register a second w/photos. Please square this away...

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Update by Stephen Steppert
Jun 01, 2018 11:48 pm EDT

Please square this store away! A loyal customer!

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K
9:43 pm EDT

Family Dollar very poor customer service.

06/01/2018

I was addressed rudely as a customer, was told that i couldn't sit down my gallons of water on counter but I there were no more shopping carts, the clerk told me that i couldn't sit down the waters or clutter his space, all i wanted was somewhere to sit the waters until i was done shopping. he talked and made a scene and was unprofessional I talked to a manager who seem to have no clue on how to handle the situation. I decided to put everything back because as a customer I will not spend my money in a place that has no respect for a paying customer. It really should be better screening when it comes to clerks working in customer service. The manager had nothing to say but smile and look down at the floor as if she don't have a clue of how to handle things.

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Joan Boaggio
, US
Jun 17, 2018 3:16 pm EDT
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The phone number for stratford store is [protected], so please make ajustment in my leeter above. Joan boaggio my phone [protected]

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Joan Boaggio
, US
Jun 17, 2018 3:12 pm EDT
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Dear costomer service, i have been calling the Dollar General store in Stratford Nj. O8o83 for 9days straight to resolve a major complaint i have against the manager, named Carla. I am permenately disabled and depend on family and outside help for everything, including my weekly food shopping. I was a regular before my disability and still am because my 38 year old son and 41 year old daughter are almost in the store for one thing or another, every other day, if not, every day for something i need. This past week i spent and have my reciepts for over 300 dollars, in this stratford store. My daughter has just recently, come to help me, so she is new to this perticular store, and was horrified by the behavior of your manager, carla, when she went in to return a headset for 10dallars, because it didnt fit her phone like she thought. My daughter, jaime was at the register with her reciept from the day before, when the cashier had to call for the manager to come up front to ok the return. Well to her horror, this carla immediately starts yelling at my daughter that this is the last return she will do for her, because she claimed that jaime was in there everyday returning things all week long, and she claimed to have her on camera. My daughter asked to see the tape and prove that she had been doing that, because this is the furthest thing from the truth. The one and only return was the day before, and that was for 2 mini fans for 10dollars each and on 2 seperate reciepts because i bought one and she bought the other. When she got home with them, and we hooked them up, they just werent cool enough, so we decided to return them and put our money together and get one for 20bucks. Carla took care of this transaction the day before, without incident. The same day that she bought the fans, jaime had found another headset that was supposed to be 10dollars but when the cashir rang her up, they were 15dollars, so she didnt wznt them. The girl had to call carla up, to authorize the transaction, and did so so without any problem. But in carlas mind, shes thinking my daughter is returning a bunch of stuff, when in fact, she only returned the two fans to buy a more exspensive one. Now, im going back to the day in questioned, the returning of the 10 dollar headset.when jaime asked to see the tape, carla snatched the reciept out of her hand and said this is the last thing she will return for her, jaime asked her why because she hadnt returned alot of anything and also bought at least 300 dollars in stuff that week, carla then threw the reciept at her and yelled to get out of her store and screamed, " you crack head" . My daughter happened to have a broken tooth near the front of her mouth, , that she was already in the process of getting fixed, but needless to say, she is so embarrassed to be a young women walking around in the meantime, waiting to get fixex. She has been so depressed over this broken tooth and this monster of a human being judged her because of it. I wznted to die for her because i was the one that had to comfort her all week since this happened. Shes been crying and shaking because she had been treated terribly for no reason. This manager is 100% wrong and has no tapes of my daughter exchanging alot of stuff. I am horrified. She also is not aloud in the store and when she just tried to go in to get a few things, carla czlled her a crack head again and called the police on her. I am outraged and want justice! What kind of behavior is this and why is no one answering the phone at. [protected]? Its been 9 days that i have been calling non stop but no one ever answers i watnt this taken care and addressed immediately! I spend a lot of money in there znd now i dont ever wabpnt to step foot in your store again. I want to see the tape carla claims to have, because i know for a fact, its not true. My daughter is a wonderful person who has been helping her mother because of my health issues, and deserves some compensation for the horrible way this women treated her . I try never to judge anyone because u never know what is or isnt going on in someones life, and my daughter is not and has never been a crack head! Joan boaggio [protected] please call me asap!

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Dicking
, US
Jun 03, 2018 9:06 pm EDT

it might be any more courts there but he have no spizza sitting down on anything it's in that store to me that's a health code right there next time you go shopping carts don't go in the store

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6:04 pm EDT
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Family Dollar filthy condition of the store

I went to Family Dollar store to do some shopping and had to step over paper and trash as I walked through the isles. Even as I entered the store there was paper and trash at the door opening. I complained about it along with other customers to the store manager (Anthony) and was told that he wasn't going to do anything about it and that it was too bad! He was very rude and told me to leave the store... just for asking him to please clean up the trash in the store.

I feel as though the customers deserve to be treated better than that. Besides when they go there and spend their money, they are providing jobs for the very people who tell them they don't care about them or the condition of the store. I also feel as though it is a health hazard and should be reported. You should see the filth in the store... I am not exaggerating. Something needs to be done about it. I would appreciate your assistance with this matter.

Very Disappointed Customer!

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5:11 pm EDT
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Family Dollar Electronic Device

I purchased a Bluetooth headset in March 2018 and returned with the receipt because it did not work. The store manager Yasledy at store 04985, suggest I buy a different one for $10.00 more. I purchased a Bluetooth headphone set on 4-20-18, one of the retractable ear pieces jammed. I took it back to the store on 5-31-18, and the manager stated I had it for two months and I can't exchange. My receipt purchase date was 4-20-18, I explained to the manager Yasledy at store 04985, I only had the Bluetooth headset for forty-one days. The store manager at Yasledy at 04985, stated the policy is only Family Dollar items can be exchanged after 30 days and I have to contact the vendor. I explained to the store manager Yasledy the electronic policy states opened merchandise with the original receipt may exchange for the same item. I expressed as the customer my intention is not to purchase an electronic device that operates for thirty days only. I explained to the Manager Yasledy no one buys an electronic device with the intention of replacing it in thirty days due to a defect. Unfortunately, Yasledy, the manager did not understand me attributed to a language, barrier.
Yasledy, is a nice person and she does speak some English but not enough to communicate as manager on a customer service level with a customer who only speaks English. Evident by ticket #6374464, the Family Dollar corporate department tired to explain to Yasledy, Manager t 04985, to exchange the Bluetooth headset with my receipt. Due to Yasledy, the manager at 04985 limited English the Corporate Family Dollar representative Ivan had to request for a Spanish speaking colleague to interpret for the Manager Yasledy at 04985 to understand and comply.
I am a constituent in Miami Beach, FL a regular consumer at this site for the past six years. Unfortunately, their has been only two employees whom could communicate in English effectively. One was a bilingual Panamanian no longer employed and Danny a Caucasian male currently employed. These two males are Assistant Managers with excellent customer service skills. There have been managers at this site and unfortunately, a pattern only Spanish speaking. The cashier and stock staff don't speak and are comfortable expressing they don't speak English and dismissing the customers who don't speak Spanish.
A few months back the District Manager was in the store completing the inventory, and I approached a stock person, inquired about a product, he told me he did not speak English and walked away. I was appalled and went to find a manager. The District Manager approach and requested to assist with no Company ID or badge and never identified who she was or title. I asked her if she worked for Family Dollar three times before she disclosed she was the Family Dollar District Manager and never produced any company ID. The district manager she the male did not work in this store as a solution to his behavior.
Today, June 1, 2018, while on the phone with the corporate office the store phone was out of order. When I approached the cashier to inquire, she gave me a blank stare because she did not understand my question to her. "Did the store phone ring and is the store telephone working?". The corporate office then tried to reach the store Manager Yasledy at 04985, on her cell phone and she disappeared and stated she did not get a call from them. I then put my phone on speaker for the Family Dollar corporate representative to make sure they had her correct number and Yasledy the Manager 04985, took the call.
Yasledy, the manager at 04985, suggested I not exchange the Bluetooth headset since there was only one left and open. She took my receipt and gave me a gift card and stated for me to go to another Family Dollar and purchase an un-open Bluetooth headset. I told her I could wait until they came in and Yasledy the store manager suggested I not buy the next Bluetooth headset from her store.
Unfortunately, the hold process took two days, on hold on the phone for three hours and one hour in the store to rectify this matter. All attributed to a Store Manager language barrier. The district manager was not available and did not answer their phone.
Lastly, the store manager Yasledy, requested my driver's license to complete the refund, Yasledy the store manager took out her cell phone to take a picture of my driver license. I told her I was uncomfortable with her having my driver license photo on her cell phone. Yasledy then took my driver license and made a photocopy.
My cell phone number is [protected]. My name is Christina Bannister. Thank you for your assistance in addressing this matter.

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3:51 pm EDT

Family Dollar customers service

Was just in the family dollar store in maynardville tn. The cashier was extremely rude and annoying and when asked questions she seemed like it was a bother to her to help people she not been working there but maybe a couple months or less .Every other employees are always friendly and happy to help anyone. I'm a regular customer and this girl didn't have a name tag on so cant tell her name buts she's short with long black hair .

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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Use this comments board to leave complaints and reviews about Family Dollar. Discuss the issues you have had with Family Dollar and work with their customer service team to find a resolution.