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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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T
6:33 pm EDT

Family Dollar poor customer service

My daughter and i recently went to the new Family Dollar on Annapolis Rd in Halethorpe, Md. I stayed in the car with my grandson while she ran in to pick up a pack of pull-ups. She came out to the car empty-handed because her phone died and she needed the coupon from the app to get the sale price on the store brand pull-ups. So I attempted to get it on my phone but I was having difficulty getting it to accept my phone number. So she said go ahead and just get it without the coupon. With it the price was $4.99, without it was over $8. So since I had the money I went back in to get them. As I walked in and went to go down the aisle with diapers the girl at the front register (#1) yelled to me "You can't take that bag with you". I thought she was talking to someone else because I didn't have a bag, only my purse. Again she yelled the same thing but this time I knew she was talking to me and i said "This is my purse!" She replied that it was "too big" and I had to leave it at the front! I'm talking about a normal sized purse, not an oversized bag! I've never heard of such a thing and I told her so! She said "We do it to everyone!". However, not everyone does it! I've been to this particular store several times since it opened because my daughter lives closeby and I take my granddaughter to and from school every day! And NO ONE HAS EVER TOLD ME THAT! Now I want to know if it's your store policy to make women leave their purse at the register, not secured from theft, at the discretion of the CASHIER? And what if any are the guidelines they follow regarding size and how big is too big? Are you really laying the liability in the laps of your associates? What if someone stole my purse from behind the register? Or even worse, my medication? Who assumes the liability for that? I want to know why my daughter went in right before me with a purse roughly the same size and was NOT made to leave it at the register. Now I demand an explanation of why your cashier STEREOTYPED me as a possible thief that might steal items and stuff them in my PURSE! I was a store manager in retail for almost 30 years! I've NEVER seen anyone demand that a female customer leave her purse up front! Now if it were a backpack or duffle bag I could understand it. I'm not sure that would be legal but I'd understand it. To put the icing on the cake, when i took the pull-ups to the register they reach up over $11! I asked her why when the sign said $8.99. She asked if I had the app. This is the same one I had trouble with in the car! And I told her there was no mention of a coupon to get that price. However she wouldn't check it out just said without the app it was $11 and some change. I left the item there and informed her that I would be contacting the regional office. If this is your policy, not only will I never shop here again, but i will communicate this ridiculous policy to everyone on my friend list on Facebook, and I have a lot of friends because I cross-post animals that need adoption to save their lives. If it is not your policy, I expect that you will not only reprimand the cashier that insulted me, but will also educate your associates on stereotyping customers and the liability they are accepting once they take possession of someone's property! I appreciate your time reading my complaint and I definitely want a response from you.
Sincerely,
Tonda Hunter

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4:13 pm EDT

Family Dollar the manager at the store in pleasant ave hamilton ohio

Im sending my complaint thru email because I called many times and was left on hold... So today at 9am I went to the store walked up to the door and it was still locked. So I thought maybe they will unlock it soon. As I stood there waiting a car came speeding thru the parking lot. A woman gets out walks to the door unlocks the door shuts off the alarm and the shuts and locks the door. She said absolutely nothing to me which is rude. I wait then walk back to my car. As I am waiting i watch a man in a work van take a picture of the front of the store because it's still closed. When the door was Finally unlocked she did not let anyone of us waiting know. So I go in get my items go to the register and again she says nothing to me rude again. This woman has to be the must unprofessional manger I have ever seen. Very disappointed how the store was closed during business hours how Rude the manager was to me the unreachable customer service.. In the future I will drive further down the road to Kroger because that's where I end up having to go because of All out of stock at that family dollar. I will not recommend anyone going to that one. .

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2:15 pm EDT

Family Dollar store environment

I am extremely displeased with the store that is located in Harvey, La on 4th street. That store is very hot there is no air at all. The employees there are great, but I feel as though they have poor leadership. The manager there is not presentable nor is she hygiene savvy. Also the doors in the front of the store are always open as if they are broken and I think that is a dangerous security risk and also invites rodents and all type of insects to come in and infect the food I think that is a serious health risk. I have been coming to that store numerous amount of times, but I think I need to find another place to shop because last time I was there it was so hot I could barely breath.

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11:44 am EDT

Family Dollar shorted on my change very rude manager and employees

I went to the Family Dollar store to purchase air freshener and a few groceries I gave the lady the $20 bill my total was $1.35 cash. The other items covered by a different form of payment. My 7Up was flat I didn't even complain about the flat soda because I didn't feel well once I got home I realized 5 minutes later that I had been shortened by $2. I contacted the store manager Maryliyn at store number 05929 and stated that I just left your store not even 10 minutes ago and realized that I was $2 short on my change. she asked me my receipt number I provided that information she stated that the cashier had given me all of my change. I stated she didn't so she said call back in 45 minutes so she can count the draw. She stated her line was getting long and she didn't have time to count it at that moment I called back one hour and 15 minutes later in the background I heard someone state come get your little $2. I went back to the store and she stated that the drawer was only $0.07 short and she did not owe me anything. Prior to going to the store I asked her did she count the drawer and she stated yes my issue is that I've been having ongoing conflicts with the store since I lived in the area for over 10 years and I never complain but I feel like closed mouthes dont get fed and why tell me to come get the $2. Especially considering and I went to another Family Dollars in the cashier was very polite. When I walked into the store in reference they were cursing about someone having a charger plugged up behind her counter and she was sick of it also why would you tell me to come get the $2 and then can't provide the $2 when I get to the store when I ask if they have cameras she said she was busy I would not make a big deal over $2 but it is the principle I am very dissatisfied customer. When I contacted when I contacted the customer service complaint line I was on hold for over 1 hour and 20 minutes before my phone was disconnected who can I get in contact with to discuss this matter?

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5:13 am EDT
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Family Dollar rude manager and unprofessional

YES I'm very upset with the Manager at the Family Dollar store #9413 her name is Joyce she's extremely rude she embarrassed my brother by saying something about she thought it was me that had shoplifting in the store she was talking In front of other customers and was not me. It was extremely embarrassing for him and for myself they stand around and gossip in the storm front of people and talk about people and I don't think that's very professional or different business something needs to be done

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6:31 pm EDT
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Family Dollar freezers not working, employees stealing

I am a regular shopper at the family dollar in Corning, NY, store number 4631. For about the passed 6 months or so, the freezers are completely empty, and one freezer is broke down. How can you continue to do business when the freezers are empty or not working. Also, there is an employee there thst is always on her cell phone, leaning on the counter. She had told several people thst she has stolen money from there, including cartons of cigarettes. To my knowlege, there is no security cameras. I'm thinking thst maybe there should be. I don't see how you don't notice the cigarettes missing when u have to do inventory on them. Maybe thst store needs a wake up call. Maybe it's time to do some "cleaning" of employees there. I know I won't shop in there anymore...

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5:13 pm EDT

Family Dollar manager

I am 3 months pregnant and my formal boss told me I picked a fine time to get pregnant. Now I complain about the schedule that’s it unfair. Spoke to my District manager about it. My formal boss tells my district manager that she has to go to the bathroom every five minutes and that’s why I always work at night.now if things does not want to go fair. Please let me know now. Because I feel like my boss is racist and you think just because I’m pregnant I can only work at night. I’m sorry but I really do not want to take things to legal matter. All I’m asking for is to be fair.

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2:55 am EDT

Family Dollar the store manager

I go to the family dollar on 14th st. west in Huntington WV all the time normal the manager that I deal with is a girl named Lori and she is helpful and as sweet as can be. It's normal evening with the way I work. And it's seems like every time i go in there becaue I have been able to go earlier in the day. The Store Manager Shane has been in there and if he is not yelling at her he is yelling at another employee and the off chance speak to him he is not helpful at all just right down rude. I have also notice when he will actullacty come up and help check people out he is bad mouth every employee he has. And it looks like to me he is the one that works the less. And I feel like when he comes up to help it's only with there is girls close to his age up there. At of them all in the store he should be the most mature and professional and all I see is a immature child. And you would think that would be enough but I have seen him in there on his days off or already worked that day because he is not in his work clothes and he is drunk. And that's been more then once so I wonder if that's him problem all together he is just a drunk.

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11:27 pm EDT

Family Dollar store #471

Went into store to buy trash bags and had to use the restroom. The doors to the restrooms were locked. Assuming they were occupied, I waited. I asked a white lady who came out of the women's restroom after using it did I need a key to get in. She said from the cashier. I asked the cashier/manager to use the restroom and she said they didn't have a public restroom. I'm a black, disabled man. The female manager became biligerent and I walked out after being humiliated in front of customers. Pic of manager "yelling"

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7:14 pm EDT

Family Dollar prepaid phones

I recently purchased a mobile phone from the local Family Dollar. The phone has a manufacturer's defect and hasn't worked since I purchased it. Getting a refund has been a difficult process as this store currently has no manager. They have been without one for 2 months now.

The first time I tried to return the phone to the place of purchase, I was advised to contact Verizon for a refund.
I went to my local Verizon store that notified me this was incorrect. I was to go back to the place of purchase for a refund, then it would be up to F.D. to get their money back from the manufacturer.

I returned to the place of purchase for a second time and notified the employee who sold me the phone of what I was told. He then said that all sales are final and he was unable to give me a refund. Another customer in line suggested I call Samsung directly, as she had the same thing happen to her with this store.

So I called Samsung. They notified me that they would be able to replace the phone under a warranty. I have since found another phone that actually works and do not need a replacement, but would like a refund. As I did not purchase the phone from Samsung directly, they directed me to go back to the place of purchase.

Why is this such a difficult process?
I feel like this store is stalling, waiting for the 14 day return period to expire, so they do not have to give me a refund.

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4:02 pm EDT

Family Dollar I was harassed and banned for no reason

i moved to this area back in october. i have been a loyal customer since. i came in to my local store to grab a few household things. i was met in an aisle by a manager. she got this angry look on her face and told me i needed to leave. i was very shocked and upset. when i tried to ask why, she said she'd told me several times before not to come in . i don't think i ever even remember seeing this woman, and i definitely never had any type of confrontation with her. when i continued to try to get any kind of explanation, she called the cops. i was dazed.. i started crying.. i wanted to stay and wait for the police so i could find out what was happening. but i had to catch a bus for an appointment. but i told them i was going to pursue the incident . i am extremely upset with what has happened.. i wasn't able to get what i needed for my family. i don't have a car and i have two minors that i support. i only have a few stores that are in walking distance. the only reason she would have acted in such a way is because of a homeless man that had been banned from her store a couple months ago, i think, but it prior to my meeting him. i work in the city and i walk home around midnight. this homeless man befriended me and he walks me home every night so i don't have to walk alone with cash from serving... she must have seen us walking together? or somehow associated me with him and just doesn't want me there. but i don't think she has the right to ban me. i am a very very friendly nice person.. i've never had ANY issue with that store.. i've always even had very pleasant interactions with all asoociates. i've spent a lot of money there and planned to continue. i NEED to be able to go to this store. and i'm considering filing some kind of personal complaint if i cannot go through your office to deal with the situation. it was horrid. please help.. i've tried to call, but i get left on hold.. i have a minute phone. i need things from there today..

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10:42 am EDT

Family Dollar management

I shop at family dollar in mont belvieu tx. Its a great store clean and well stocked. All the employees are very nice. But there is one manager that seems to always be in a bad mood. I have heard her yell at customers other employees. Storm off cussing. Refuse to take coupons or give cash back. I asked her name one day and she was very rude in answering me. Her name is martha harris. She is very loud in her speaking with people. You can hear her through the whole store. She also speaks very badly of the store manager. Saying that she doesn't know how to run a store or make the schedule right. She has a favorite employee. She is always slamming things around. Mumbling under her breath. She is always complaining that everything makes her nervous. Then why does she work in retail? i really would like to see something done about this. The other employees don't deserve to be treated this way.

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9:21 pm EDT

Family Dollar milk

I went to family dollar tonight before it closed ( around 8:45 ) and purchased milk. The milk that was sold to my husband wasn't any good and they knew it because they let him purchase it for a $1. Who sale milks to customers that is no good.. I'm tired of this store and something needs to be done immediately! If not resolved I will keep escalating

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9:04 pm EDT

Family Dollar customer service complaint

My name is Miss Wright i visited your store tonight at 836 north Goodman St. Rochester, NY 14609 were I was sexually harrassed by your Supervisor Ashley in front of the whole store she even invited her coworker to the harrasment. Your stores are being bought out by Dollar General all over the city because of employees like this. Your Company Destroyed My Marriage!

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5:50 pm EDT
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Family Dollar store conditions

My name is Maja Baldridge [protected] I live in Duncan Arizona and shop FREQUENTLY at the Family Dollar Store #9386 at 379726 Highway 75 in Duncan, AZ phone number [protected].
I am very concerned...I shop at the Family Dollar store almost DAILY. We feel very blessed to have this store in our little farming/mining town. From what I understand, the store is doing extremely well in sales here! Check your books!
The air conditioning in the store has been out for more than 3 weeks. We still have 100 degree temp. plus at times. The store is so uncomfortable and hot, that the food items are melting, such as Halloween candy, etc. The employees are working under terrible conditions. They have the doors propped wide open which allows flying and crawling insects in the store. Flies all over the food and bees, plus, also probably invites some shop lifting I am guessing with quick access out the doors. The shelves have dust that blows in, but at least the air is circulating.
Some customers are refusing to shop there now. We have a community with a lot of elderly, they are uncomfortable with the conditions. Also I was in the Duncan Family Dollar recently and the toilets were not working. The problem went on for more than a week, with sewage spilling over. The store had a HORRIBLE smell, everyone commented as they arrived or quickly left. The employees were not able to go to the restroom either. There are NO stores around to run next door etc. Sometimes the store only have one employee. They would be forced to close the store to run home to use the facilities. I called OSHA and told them this situation, to their response, "so be it, if they need to close the store, and we are not required to have AC". Seriously?
Like I said the store is such a blessing to us here in Duncan and the neighboring communities, I thinking your profit will show that. Can you please help this store out and not sweep the it under the door mat?
I also have called in addition to OSHA, the State Health Department and now Family Dollar Corporate. I can ASSURE you... I am not the only one you have received complains and concerns from. I do not want to band this store like some people have said. I am afraid, it could back fire...and we would loose this great store. Please help us or direct someone to help with the health conditions of the Duncan Family Dollar.
The employees work above and beyond their duties. They each need to be highly commended on everything they do...you would be amazed how hard they work. Really, they are absolutely amazing at all they are expected to do and more...MUCH MORE! They need to be thanked for their loyalty and dedication!
Thank you for your attention with this matter...I hope it helps.
Maja Baldridge
201 NW High Street
Duncan, Arizona 85534

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4:58 pm EDT
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Family Dollar service

I just left out of Family Dollar I was waiting in line there was a gentleman in front of me waiting to pay and a young lady behind me the cashier stepped away from the register to go talk to her boss around scheduling in the middle of the gentleman's transaction he was ready to pay with cash so I said ma'am and she responded by saying hold up a minute so seconds later she came to the register with a nasty attitude she cashed out the first guy, and then it was my turn she bagged up my stuff and told me to get the receipt she did not hand me my receipt like she did the first gentleman so I don't have a problem with coming in that family dollar and no one says hi welcome to Family Dollar but at the very least I think they should at least be able to extend basic customer service skills with handing The customer their receipt, Britney was the cashier, and her boss was right there named Sharon I really think something should be done with this situation so that this doesn't happen which I'm sure that it does to other people .

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10:59 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Dollar getting full refund back

Im being charged to much...once I looked over my receipt as i was sitting in my car outside the family dollar off 4712 Yellowstone blvd..store #11499...and the amount of money I gave to the cashier was not adding up...so when I went into the store the lady didn't give me back full refund of $11.85..she gave me only $9.61..and i was like where's the rest of my money that this refund said to give back to me ...she took my digital coupons and didnt load them back into my phone number i provided to her...n she didn't give me money back for my rubberbands...thanks please call me at [protected]...so I have my issue resolved she the cashier told me to call corporate office ...i wrote on my return receipt she didn't give me back my full refund of $11.85 ...i put $9.61...im loss of my items I was trying to purchases but was over charged..now I lost my digital coupon and my money ...

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My issue was not resolved

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9:44 am EDT
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Family Dollar clorox bleach

Hello, I went to Family dollar in Chicago on 125th Ashland I notice alot of these store advertisement coupons hanging around so I grabbed 5 Clorox bleach but when I got up to da counter da young lady @ da register told me I cudnt use da posted advertisement cuz it shud of been taking down :(
I always thought if it's posted u shud honor it?
I lik family dollar an am very upset by this...!

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10:31 pm EDT
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Family Dollar rca antenna/ customer service

On October 2, 2017 we purchased a Rca antenna fror $13.00 at the store#11900 Blacksburg Sc. We tried it out on all our televisions and seen that it wasn't going to pick up on any of our televisions. So my boyfriend took the item back on October 5, 2017 along with the receipt and was denied a refund was told electronic items couldn't be returned with or without receipt. If this policy had've been posted we would've never purchased it there. So I called and spoke to the store mgr whom name is Becky very very very rude for 1. She raised her voice and when I asked her why she was raising her voice she said well I'm sorry if you think I'm raising my voice but we have the policy posted and I said but it doesn't specify this on the receipt and honestly I'm not paying any attention if I'm in the store with 3kids to any signs she says well you can stop in and I'll show you. So I did just that the policy is posted but only visible for the cashier to see this is very horrible customer service and horrible to the company cause if I would've know the policy I wouldn't have purchased this item at family Dollar. And for Becky to be a store mgr she needs to learn to talk to customers and being more apologetic instead of raising her voice!

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4:17 pm EDT

Family Dollar the manager at family dollar in summerville georgia.

This has been going on for a while I have been shopping at the summerville Family dollar. My experience with how the manager treats her employees is outrageous. She should not talk to them the way she does. She treats them like dogs. From what I have over heard from her instructing her employees she is not a good manager. She is an unfit person for this position. Her first Name is Ashley.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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