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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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2:49 pm EDT

Family Dollar I lost my wallet

Whom It May Concern, I Emma king lost my wallet on the 10/16/18 IN FAMILY Dollar Store on 79th and Yates I got to the counter to pay for my merchants I decide to use my debt card I thought I put my wallet back in my purse I don't know if I drop it or put it on the counter when I left went to another store i realize I didn't have my wallet so I return to the family Dollar Store there four worker stand beside the counter i ask did they find a wallet the Manger says yes I says Thank u Jesus the Manger says there was no IDI say I know only business cards and cash was in it she say that what they got the cash I'm writing u because I would like to know if the cashiers got my wallet I'm very hurt cause I love me some family Dollar and very disappointed in them I'm a regular customer and I'm concern. And the look on they face when I return in there gave me an idea that they got my money so if anyway u can check ure camera thank you in advance
EMMA king

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2:01 am EDT
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Family Dollar store manager

I rarely see the store manager. She is supposed to be at the store more then the ASMs are. However, when this store manager is at her store she is either sleeping in her car, on the phone for hours, late, leaves for hours at a time, or leaves early from the majority of the shifts she is supposed to work. If this is what yall pay store managers for in Palestine tx, I need to get this job. 7857 needs a new store manager, talk to her employees.

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10:06 am EDT

Family Dollar store manager

No it's not about any products it's about as of yesterday I went in store on 71 Wabash on city southside of Chicago and as I came in the my husband and me was angring in the store so I had my shopping cart with me I wasn't paying any attention to the fact I was suppose to had put my shopping cart behind the counter and I went up alis with shopping cart and thats when the store manager came around the corner and said very unprofessional that uuh bby I have to take shopping cart behind counter then I said why I waited when I walk up alis then say something then she I was going to say something anyway that also was unprofessional so as me and husband was walking threw the store weare still arguing me and my husband sowhen I couldn't find what I wanted I left I the door with my husband and five second later store manager came out and said hey if you come back in this I will call corp on u and have u arrested for transpass

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5:20 pm EDT

Family Dollar halloween candy and sale price posted

I am very upset, I went into the Family Dollar on Austell Rd in Marietta Ga 30008 on 10/29/2018 purchase Halloween candy, it was sale signs posted that read buy 2 get one free on $15.00. and $5.00 bags of candy... i went to counter with my items to purchase and the Store Manager who had no name tag said the sale ended on 10/28/2018, I advised her it's sale signs hanging under the candy bags in 2 differentnt areas stating sale prices, so at that time with me showing her all the signs peeled them off and said these should not be up still as it expired. I explained that if a sale item is posted with a sign that it has to be honored because it shows thru out store at multiple locations and it's the Store responsibility to remove sale tags as of that day sale ends. I asked manager can she honor the pricesince or was still posted again and she said she can't and she will NOT honor the tagged price that if I have a problem contact corporate, I at that time 5:42 pm on 10/29/2018 called the number that she wouldn't supply me with by looking at a posted corporate sign, corporate was close at that time and advised to send email.
I am very dissatisfied with the customer service I received and the Managers attitude regarding the situation that displayed a sale item(you don't take down a sale sign in front of a customer and don't honor the price because it wasn't removed the day before) that sale sign had been there almost a entire day after sale ended.. I didn't purchase the items(candy or other items) as I didn't feel respected at that Family Dollar as a paying customer. Again I am very very upset as Halloween is in 2 days and I had to leave without candy..

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Steven Ray Slabaugh
, US
Oct 29, 2018 11:29 pm EDT

She's lying. I work at Family Dollar and we have to honor the sale price if the sign is still up.

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4:04 pm EDT
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Family Dollar management

Family Dollar Store number 12094

I am a repeat customer at the Family Dollar and I do not like the way this store is being run. Customers have to wait in long lines when the manager is standing up laughing and holding a conversation with her friends while the young ladies at the register need help. There are two young ladies that are part time employees who I have seen first hand do all the work when it comes to stocking and checking out the customers, while the Manager and her Assistant Store Manager do nothing and that is sometimes rude to a certain type of customer. I have also overheard them talking in the aisle about taking money and moving money out of the deposits and saying first hand if something comes up wrong they will just blame the other associates. And also speaking of the two young ladies on a daily basis they have not had a day off in two weeks just because the manager claims "she has to do it that way" which makes no sense. This manager's actions needs to be looked at and something needs to be done!
Management needs to be looked into.

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10:52 am EDT

Family Dollar haven't received my last paycheck from family dollar

I just recently left family Dollar for another job and I have yet to receive my last paycheck and I was told I was took out the system so I can't retrieve my last pay stub either tried calling the corporate number I was given but no answer just voicemail and my store manager and district manager haven't been very helpful they act like they don't care to see what happened to my funds I'm needing answers and help who can I get in contact with about my funds the money was going straight to my ADP card and it will notify me whenever my money was being deposited into that account

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5252
, US
Jun 30, 2023 5:18 pm EDT
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I didn't get

last pay check and they owe me a 200.00 bonus ...I have tryed everything and they saying they dont owe it I have got pics of wat they owe me and still saying they don't ..this company needs to sued or handled ..

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Juana R.
Dayton, US
Sep 09, 2022 9:40 am EDT
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Same here. I need my funds the same way this company wants theirs. I'm owed $200 still.

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Lachristal Wilder
, US
Jun 20, 2019 8:41 am EDT

same here, how did you resolve the situation

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12:49 am EDT

Family Dollar cashier and how a sale ended

Was shopping 50% off clearance. Had lots of items in my cart and cashier rips sales ad off clearance cart and said no more clearance sale. She was very rude. But i am so mad that family dollar would just stop a sale at 3 in the afternoon. And that i had things in my cart. I will probably never shop at family dollar again. The sale should have ended when store closed tonight. It was ridiculous and NOT right.

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9:07 pm EDT

Family Dollar harassment complaint

Hello!

My name is Leigh Ann, I have a basic complaint about one of your head managers in charge of this store. Recently I was in line buying a big load of groceries.

Me and my roommate go here frequently to shop because it is close enough to our apartment,
were we live, I actually work up the road from this manager, at Walgreens. I do basically the same job she does, only I'm just what they call a CSA, a floor associate
that re-stocks shelves, and scans inventory. My roommate is disabled. He has mild dementia, and he's on disability.

Sometimes he mumbles out loud to himself a lot
and people misinterpret him, this lady didn't greet us, she complained the entire time
about how ignorant and bossy, my roommate was after I paid her almost 90 dollars in groceries, if I were to speak with my customers the same way, I would be fired.

I don't understand why your company feels like there special and they can get
away with being discriminatory. Doesn't she have to sign an agreement not
to discriminate against the elderly and disabled?

If it were up to me, I'd fire her or have her store shut down, one or the other, I don't expect you to fire her, but I will let you know she was rude and very disrespectful.

It hurt our feelings deeply. And technically she could end up getting sued, if she keeps up her attitude.

I don't expect her to smile or be friendly, but if I were to have her
attitude, I wouldn't be able to keep my job. I can't be myself the same way she can I
have to fake being happy the way most retail companies expect associates to be
so it seems a little bit unfair in a way.

Just letting you know, you don't have to have great customer service like walgreens, but your company could certainly learn how to teach your associates how to adjust there attitudes the same way I have to all
day long.

Thanks for your time!

Leigh Ann Stewart

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Alyson Lloyd
, US
Oct 29, 2018 10:02 am EDT

The assistant manager, Natasha Allen in your Lancaster City, Pa store (on S. Duke St.) is rude, disrespectful and prejudice. She said on of the store's employees (an educated Black woman with a college degree, who is only working there part-time because she's disabled) was "acting White." Complaints have to be made to the corporate office regarding this matter.

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5:46 pm EDT

Family Dollar district manager being hateful

My girlfriend was working for y'all in Mt Pleasant TN recently and uses work in Columbia TN. She was an asm at both and the district manager Linda was very rude and voger towards my girlfriend. I was very displeased with her actions and also I went to Columbia store once and she was rude to me and I was there as a customer. Y'all need to do something about the DM cuz she is abusing her priveledges as a dm.

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10:03 am EDT
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Family Dollar bought a costume

I bought a costume from family dollar on 44th and Pennsylvania in Oklahoma city, the cashier did not hand me a receipt because she was too busy talking about my friends long hair and I myself forgot about it, well the costume doesnt fit my son and they will not let me return it without a receipt, when the cashier should have been doing her job, I was in there at 630pm and bought it it was the same cashier today but they still wouldn't even give me store credit. I think that's wrong and a RIP off, me nor my family will not be conducting business with people who are gonna RIP me off.

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7:58 pm EDT
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Family Dollar management

To whom it may concern I started with this company in April of this year I started in Nashville with a store manager Ciara Johnson and three other assistance and I was a cashier I was so happy to come aboard with Family Dollar it was like having a new family I had to relocate back to Memphis so I came back to Memphis still in employee of Family Dollar since I have been here working for Family Dollar in Memphis it has been a very awful experience and I need for someone to just listen to my story I enjoy being an Asm for Family Dollar just not the Family Dollar where I've been working I've never seen so much chaos the manager Amy Johnson I think that your name store 5844 is a very ungrateful manager she tries to make you feel beneath her I've never in do it so many thefts and running into run outs and as a sufferer of anxiety she's very heartless and understanding to how I feel

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Update by Vanita white
Oct 26, 2018 8:38 pm EDT

I'm not asking to be babied, but on last night I experienced 4 run outs, ( shop lifters) & chaotic behavior in the store it was very over whelming and I was afraid of what would happen next

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Call the Waaaambulance!
, US
Oct 26, 2018 8:14 pm EDT

Your Anxiety doesn't belong in the workplace, and no one needs to cater to you, with regards to anxiety. You, and you alone need to figure out your triggers, and FIX IT, as not all managers are going to handle you with kid gloves.

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12:36 pm EDT

Family Dollar unethical behavior

On October 25, 2018 ... I went to the Family Dollar store in Swannanoa NC in search of a small wicker basket for part of a Halloween costume that was needed. After searching the store with no results for this product found, I spoke to the employee there named "Walter" and asked if they carried this or a similar type item. As I was about to walk out the door he asked me to return inside and open my purse. He then asked me if the notebook that I had inside of my purse was one that I stole from his store? I was very appalled and responded to him "Are you serious"? I however, was on my way to work and did not have time to contact authority so therefore decided to open my purse and get that notebook out and open it up to show that most of all the pages were used up and written on, which proved my innocence and his ignorance. He did not apologize to me after humiliating me in that manner as all he intended to say was " You're good now". I feel that the films from this date (aprox. between 9 am - 9:30 am) need to be reviewed and some sort of reprimand should occur as well as an apology made to me...I will never shop at this location again and I will also make a very negative review online regarding this situation if there is no resolution to this humiliating and embarrassing ordeal.

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3:06 pm EDT

Family Dollar gain liquid detergent. return policy

I purchased my Gain Laundry Detergent on 10.21.18 I had went back on Tuesday 10.23.18 to return it because it wasn't the one my mom wanted. It wasn't opened or anything.
I asked the lady if I can return it.
She opened it& told me no.
I'm wondering why I couldn't return the product with a receipt and an item I purchased just the other day?
The lady never said why I couldn't return it. Just stated no.

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8:49 pm EDT

Family Dollar the manager “mike” at the family dollar in pollock pines ca

Yeah so the manager is an [censored] who made me cry my first day and I ended up quitting. He treats all the employees like they're indespensible pieces of garbage, yet he's such a pussy he couldn't even hire me himself he made the assistant manager do it all for him under his name. Basically what happened is applied there, spent time driving cities away for a drug test, spent money on uniforms, and waited around for like 3 hours for an "interview" in which the manager was nowhere to be found, and the employees had to try and do it all while running the register as I sat there waiting. Then when I had my first "official" day I wasn't on a calendar, there was nobody to train me, the manager told me to skip the online training and through me onto register and walk away. He said if I need anything to yell for someone else. Nobody was ever available to come help, yet I had no idea what I was doing. Then I said I needed to leave because I had prior plans and I was only supposed to be coming in for the online training not a full 6 hour shift. Then the manager proceeded to yell at me for messing up the amount of money in the drawer to which I exclaimed I wouldn't of messed it up if I had had proper training which he failed to provide me. Since I have mental health issues I had a panic attack and as I was sobbing he told me to quit giving him attitude. I practically ran out of the store and I haven't been back since. My paycheck for the 3.5 hours was on time at least. Anyways very unprofessional and an overall [censored]. Not to mention he constantly undermines the employees and talks about them behind their backs, and then treats them like [censored] to their face like the condescending manipulative [censored] he is. Thanks 👍

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12:32 pm EDT
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Family Dollar unethical manager

Manager sean at store #11504 was there about 1p.m. on 10/22/2018. I was shopping in the next aisle and overheard him talking down and very badly to employees there. There was a tension in the store you could feel in the air with every employee. When I asked for his name he just pointed at his name tag and walked off. I will never shop at a store where people are talked to and treated so badly. I will continue my shopping at dollar general going forward. Shame on you family dollar shame on you.

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9:54 am EDT

Family Dollar saga over advertised a clear shelf promotion not honored

Oct 15, 2018 for their Poplar Level Rd location. Boy what a visit!

On the shelf was a tag offering with 'smart coupon' for splashless or other forms of Clorox, for up to 128 oz. size for under $3, which was a pretty good deal. I bring the item and he says I need the app and my # registered for discount.

So I get him to ring up the rest and I said I go to my car and do all of that saga to
get that price. I get out to my car took all the effort to download the app and I search thru like a 1, 000 items in various ways. Nothing there. But made sure my phone # is registered.

I now comeback with that all done with the item. The clerk says well it should drop the price when he subtotals. Nope still rings as about $4! Lovely.

We go around and around on it and getting no place. Now manager becomes involved. The manager gives me this look that she DID NOT believe me whatsoever. We go back TOGETHER to that very shelf and she can now see the tag. She continues, continues to look. She eventually says "oh that's expired" and rips the tag off the shelf and no big deal to her! But that's the store fault, where's ANY thought of honoring what the shelf price had indicated and their mistake?

I dealt with this matter for over 30 min (I had to get back into large lines repeatedly) and walk away with nothing. Not great.

Additionally, from my previous purchase before the app downloading ordeal I had a clearance item that was marked HALF-OFF and rang up as full price. They then had to go thru an ordeal to refund the item and resell it which took another 10 min. I then had ZERO apology or offer that I should be given that for free on their mistake yet again.

What a ripoff!

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Update by dalfan
Oct 22, 2018 9:56 am EDT

Oh this was a store in Louisville, KY, not Alabama... FYI.

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7:50 pm EDT

Family Dollar service

On 10-21-18 I made a puchase at the location in Savannah Georgia on Montgomery Crossroads in the amount of $17.54. I had second charge for $42.80 that I did not make. I called to the store and asked to speak with a manager. I explained this to her and she was no help refused to look into this and told me to call my bank. You have lost a customer. She showed lack of care for her customer and gave me the impression that I was wasting her time. I have been a loyal customer but, this ends today.

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4:25 pm EDT

Family Dollar the aisles in the store

This is a picture of the family dollar in Rusk, TX. There is very seldom a day that I can get down an aisle without boxes or junk on the floor. This is the worst I have seen it. There is absolutely no excuse for this. I live in a small town and have to drive a ways to go to Walmart, so I depend on family dollar for my needs. Please get this store cleaned up!

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dalfan
, US
Oct 22, 2018 9:58 am EDT

Boy that looks like some Ross stores on the weekends that I've been to.. Crazy!

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9:13 pm EDT
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Family Dollar everything

The store at 2500 elvis presley in memphis tn, store number 02723, needs to be shut down permanently. There are many complaints I have about this store but I wilm touch on a couple. Tonight I was in this store to purchase laundry detergent. I purchased 2 bottles of the xtra laundry detergent which was advertised on the shelf as 4.95. I get to the register and it rings up 6.00. I ask if its 4.95 because they have shelves full of this product along with a sign advertising it as 4.95. The cashier did not leave the register to check the sign and all she kept saying was its "probably" a smart coupon sign. I told her its not... She kept talking bout smart coupon and how she use this product and blah blah blah. Nothing that had anything to do with the 4.95 sign which she would not go check. She asked a guy to do a price check and he wouldnt do it either. I eventually went back myself and checked. It was not a smart coupon advertising. It was a sale advertising and I told her. She still talking about smart coupob this and that. I also put in my smart coupon phone number and checked for a smart coupon for this product which there wasn't one. Its just poor advertising and even poorer cuatomer service. And another complaint I have is that alot of the food in this location is old and expired. There is food on the shelves fron 2016, 2017 and the early part of 2018. Why? This is ridiculous and on top of that you are bound to come to this store and about 3 or 4 in the afternoon and its closed. What? But thats ok I would rather go across the street to dollar general where they have their signage right, the store is clean and easier to navigate and the customer aervice is much better. And they stay open during their posted operating times. This family dollar shouldnt even be open at all. I will never shop at this location and I will encourage the people I know and even those I dont know to not patronize this location at all. Just because the store is located in "the hood" doesnt mean the customer service should be non-existent and the good should be old and inedible. Get it right or shut it down. I used to work at freds dollar store and the stuff that goes on in this store is totally unacceptable. But looking at some of these complaints family dollar doesnt give a damn anyway... As long as they are getting my family's dollars... Smh... Shame on fd!

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6:59 pm EDT

Family Dollar union grievable offense

Please do something with this store, as the photos show this is an everyday occurrence, boxes everywhere, shelves poorly stocked, osha voliations, labor laws are in violation, store # 05435, 1816 Nicollet Ave Minneapolis, mn [protected], please do something, its only getting worse. I have shopped this store monthly and site that it does not appwar to be changing, one they are short staffed, never more than two personal staffing the store at a time, if its a franchise you need to pull the franchise lincess. Staff are usually rude, as a result of the stores constant mess and disorganization.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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