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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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B
11:57 am EDT
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Family Dollar cashier issues

8/11/2017 and previous dates
[protected] mellissa allen

I regularly enter Broadway and Taylor location for daily purchases. I ALWAYS and I can really say ALWAYS find the frustration of a long line, and other cashiers not taking responsibility to shorten the line. Many customers walk out and get pissed off. The cashiers respond with attitude, and oh well. The I don't care attitude baffles me, and the fact that these are regular customers that they get rude with is not professional. I expect customers to be treated right, and solutions to be made by the employees. This location has been going down hill for some time. I will not go to this location any more. They have lost me as a customer by their lack of ambition to care for customers. I hope more customers get sick of it, then maybe management will do something. Now, I have to waste gas or get caught by trains to go to Dollar General. But, I guess that is what I am forced to do. I don't have this problem at a Dollar General store, EVER!

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7:56 pm EDT

Family Dollar store maplecrest shopping center

Me & my young daughter went 2 the Kokomo, In Maplecrest location around 7:30p and i couldnt believe the boxes & inventory carts EVERYWHERE we could barely get our cart down MANY isles. The pet isle had a cart with what appeared to be EMPTY just not 2 the side but in the MIDDLE of the isle. Somebody could of gotten hurt. This store is already jammed pack.

Ms. Langdon
Kokomo, In

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9:45 am EDT
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Family Dollar clairol herbal color hair dye

I stopped at Family Dollar store in the Elm Grove Crossing Mall in Wheeling, WV today to pick up this hair dye because I had a Smart Coupon for $2.00 off of Clairol hair dye and when I checked out, it was pit in the system as "Herbal Essence" hair dye when in fact it's Clairol, it has Clairol in big, capital silver/gray letters actossed the top of tge front if the box. When I called the cashier on it, she first tried arguing that it waa Herbal Essence so I pulled the box out of the bag and pointed to the big gray capiral letters spelling CLAIROL acrossed the top of the box, the she preceded to tell me there is nothing she can do! I stood in the isle with hair dye looking at every single one of them making sure the coupon details did not say excluding Herbal color and it did not! This is the only reason I had stopped at Family Dollar this morning, to get one thing that I knew I had the smart coupon for. Can you please give me a reason why I had to argue and prove to the cashier that the product I was buying was in fact supposed to give me a $2.00 off discount and that there was nothing to be done! I would at leaat like the $2.00 off!

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1:31 pm EDT

Family Dollar retractable leash 15 foot

I bought this lease at Family Dollar store number 0010 1105 N Kings Hwy Myrtle Beach SC [protected], it was purchased May 4th 2017 and was only used a couple of times and it broke. I kept it and finally found the receipt the other day. I went in the store last night and explained this to the girl at the counter and said if you can't refund the money I'd be glad to just have another one. She said we don't do refunds. I told her again I'd take a replacement lease. She called the manager and this lady never spoke to me! She walked up, looked me in the face with the rudest look and shook her head no with a smile and the walked away. The counter girl said I'm sorry I knew she wouldn't do anything and then the girl told me to take it to another family dollar and see if they would help me. I will never go into that store again for nothing! If you are going to sell a product you should stand behind it! How did this woman get to be a manager? If you want to contact me my name is Wendell Peacock 9478 Leeds Circle Myrtle Beach SC 29588 phone [protected] and e-mail [protected]@hotmail.com Thank you,
Wendell Peacock

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12:54 pm EDT
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Family Dollar manager at breaux bridge, louisiana store

The manager at Family Dollar is rude, unprofessional and messy.she constantly picks and harass me and my kids.She watches all the wrong people except the ones that steals and walks right out of the store in her face.She flirted with my husband in front of our kids, so my kids didn't like it so she made the remark your kids looks like they don't like me talking to you like that he said they don't i dont like it either.Ever since then she talks about my kids to co workers and picked and picked at my daughter until i told her leave my kids alone she all of a sudden said she's not allowed bk in the store and also im not allowed i never ever in my life had that said to us.I spend $100 a week there.This is a small town a lot of people say there not going back there long as she's there she has a nasty attitude.My 10 year old son went there for me this morning she said (hmmm speaking of)he said mom i didn't do her anything to act like that with me.She smokes cigarettes more than she's in the store.Oh she ask my husband if he needs help eating the popcorn.What a way to run a store.

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Update by JayJas
Aug 08, 2017 10:35 am EDT

The manager at Family Dollar in Breaux Bridge, Louisiana is unprofessional she's very messy.She throw slangs at my kids to the other workers they dont even answer her..the other day i told her leave my kids alone they are children.She told me im not allowed and 2 of my kids aren't also..i have been going to Family Dollar for years and years spend $100 dollars a week there and thats how we get treated.This morning my 10 year old son went inside the store for me she said (hmmm speaking of) looking at my son and started laughing.This is a small town a lot of people do not go there anymore because of her.This lady has been a problem the last couple of months.She smokes cigarettes more than she's in the store.Everyone is nice their but her.She's the one with the black hair.I really like Family Dollar but if im no longer wanted back inside the store i'll just join everybody else and spend my money every week somewhere else.

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12:47 pm EDT

Family Dollar customer service

I've been a customer of the Family Dollar store in Port Jefferson Station New York for 10 years I have never seen the store terrible shape. There is never more than one employee in the store at any given time.. the shelves are a mess and open packages are everywhere. When confronting the store manager I was told it was a " payroll issue"
And that her district manager doesn't care. What a shame good prices and good variety but there seems to be no employees. Oh well their lost sales is Wal-Marts gain..

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8:43 am EDT
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Family Dollar phone service

The Store in Warwick RI (Oakland Beach) never answers the phone. I've called numerous of times even back to back and still no answer. I don't get it and it frustrates me! I like to call ahead to make sure they have the product I am looking for and somehow they never answer the phone. I would like to get to the bottom of this because i'm sure i'm not the only one with this issue at this certain store!

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10:20 pm EDT
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Family Dollar security

Since when is it policy for family dollar to take personal bags, insinuating that they are thiefs. I could not enter the store because my back pack purse was not an actual purse. When I advised the security that It was my purse he said I had to leave It with him. I'm shocked at the kind of ignorant people that family dollar chooses to employ. It is beyond my control that family dollar is located in a less desirable area of town, although people should not be subject to being treated in such a manner. It is a shame that a store is run in such a way that you detour customers from spending their money. I would rather give Wal-Mart my money because they do not harass their customers.

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7:52 pm EDT

Family Dollar maple nut goodies

I purchased a bag recently & brought it home, to a cool environment. I opened it today and they felt melted. When I bit into one, seriously, I was lucky that I didn't break a tooth. Yes, it was that hard. So, thinking it was a one time thing, I bit into another one; same thing. I am attaching pictures of product, with front & back of package. I have been eating these for my entire life & it seems like everytime I buy them anymore, I have the same issue, with them being hard. I hate that something I have really loved for 58 years, has gotten to be so bad.

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3:42 pm EDT

Family Dollar coupon policy lies

I had a store coupon and I had one manufacturer coupon per item when I checked out the store coupon would not work the lady claimed it didn't work that way but yet your policy says you can use a store coupon and manufacturer coupon together I walked out she gave me back all of my coupons but she kept my $3 off coupon for opti free and when I came back in and realized it she said she didn't have it. It's wrong I have went to Family Dollar and other places and it worked just fine the Family Dollar in Gaffney South Carolina the management needs to be checked on she does not know what she is doing.

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3:11 pm EDT

Family Dollar customer service

Hello,

I recently visited family dollar on West Orem and Almeda in Houston Tx, store number 11487 and I received the worst customer service ever. I'm currently having financial difficulties and I only had change to pay with today, all dimes to be exact. The representative was very rude before taking my order because he realized he had another customer to assist and once I told him that I was paying in all change he really showed how upset he was. He kept saying that his manager Felipe told him that he didn't have to accept change to avoid checking me out. I even offered to count all of the change for him which was only six dollars and forty-three cents. While I counted the change he just stood there looking upset with his arms folded which bothered me because this was the only method of payment that I had today to purchase my items. I became even more embarrassed once he started complaining to the other workers about having to take change. The other workers assured him that it was no big deal but he kept complaining and mentioning that he was about to get off.

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2:28 pm EDT

Family Dollar the store

I went to the Family Dollar Store# [protected] Bankhead Highway W, Birmingham AL phone 205.798.7302...the store was a mess there were fast food drink containers left by the employees, lunch meat left on one of the check out registers. And by the way there is only ONE check out lane open due to the fact that the other check out counter is full of stuff that needs to be put away. There are always stock crates laying on the floor... never clean. This is actually a fairly new store but whoever is the manager is only managing to do nothing on a daily basis. When I did finally get to the cashier she was on her blue tooth trying to make a call. She didn't even tell me how much my items were .. I had to look at the screen myself. I hate going in this Family dollar. It is horrible...please send someone out to get it in order.

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12:44 pm EDT

Family Dollar customer service

I went into Family Dollar this morning in Charlotte NC on central avenue.. I was waiting in line to purchase what I had and they had one lane open, like always.. so, then one cashier opened another lane She called me over and her computer froze while she was checking me out.. so, with an attitude she told me to go back to the other line where I waited for another 20 minutes, she didnt applogize or show any sympathy! The management at this location is always horrible.. and they always refuse to open two registers and have people waiting every single time!

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8:57 am EDT

Family Dollar rude manager. and no call back from dm

I was at the Selma Rd Family Dollar Store a week and a half a go. Only one register was open and there were 10 or more people in line. I had been waiting for awhile. Finally the manager came and opened another register. Mind you I was next. A lady cut right in front of me and the manager started ringing her up. I said well I'm next with a little attitude and the customer yelled at me and said she she had heavy stuff (she didn't get a cart when she should of) and accused me of trying to hit her granddaughter with my cart, uh ok. I said, lady I've been here over 10 minutes. The manager said if you're going to get loud, get out of my store. Even the customer's were getting mad and saying thing's to me.? (What did I do) So I left my cart and walked out. When I got home I called to get the manager's name and Dm name and #. She put me on hold for over 5 minutes. Then she got back on the phone and said she couldn't give out that info and hung up on me. So I called Family Dollar customer complaints and got the Dm name and number. Guess what? She hasn't called me back. Nice customer service. Bye Family Dollar. Hello Dollar General.

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8:42 pm EDT
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Family Dollar unfair actions

During our recent re grand opening, drawings were held. The dm and manager got all the tickets to the waterpark. The manager won an item, her husband, her aunt and her mother in law. Seriously? The assistant manager is ugly to customers and her husband also works there. I was under the assumption this wasnt allowed . The district manager is the mother of the assistant manager and they are ugly to employees. Also they allow family memebers to hang out at the store all day every day. I do not want my name mentioned please. This store is in liberty ms.

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6:20 pm EDT
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Family Dollar the way this store is ran in my town in laona wi

I live in laona wi and the way this store is a joke this girl that runs it is very rude to people the workers that work there are outside smoking and leaving this store unattended and got to wait for them to come back in to make ur sale. Heather fires people if they do not do as she wants and makes up lies about why she did cause I been in there a lot of times and heard her tell other townies she fired them for dum reason maybe u all should look in to getting someone worth running this store

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Update by Bighteyedgirl
Aug 05, 2017 8:17 pm EDT

Ha ha who cares how I am I do not care what u got to say really it has nothing to do with u now does it the way I'll acting is like u know everything and I can tell u do not know [censor] so have a good one

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8:00 pm EDT

Family Dollar store #544

My name is Jesica Duarte I have been couponing for our church ministry for over 4 years at family dollar. I have never had a problem, I have always couponed and abide by the law . Everyone knows who I am and what I do for our church. I recently went to coupon in boaz Alabama store#544 for the oxiclean buy 2 get 1 free.
Everything was going good, i got 15 bottles of oxiclean and I was going to use a coupon on each one . The coupon did not have a limit and the cashier was being very nice... I gave her my coupons and another worker from there named Carolyn Bellew was very ugly and humiliated me in front of the person behind me, she said she was not going to allow that and I explain to her that it was a coupon per item but when she saw my total she would not allow it . I was very humiliated she argued about it and I called her manager Linda Taylor she told me I could use a coupon per item BUT Carolyn Bellew said that is not was she was told and cancelled my transaction. I felt horrible she is not a very nice person and I could not argue because I was already too embarrassed for how she was acting. I have been a faithful client /shopper at family dollar and never had a problem till today but I feel as if This was too much and I do not plan on shopping at store #544 anymore, i was humiliated and hurt. Everything I do is to help the ministry at our church but this right here is the reason many people have stopped shopping at that store. My number is [protected] if you need My pastor name and number I can provide it because our ministry is legit and to God all the Glory and praise. Please tell me what I did wrong, I followed the rules and did everything like I should have but that was not enough to this person.

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12:07 pm EDT

Family Dollar mail african american worker

I was going to purchase an item that was in clearance and when the gentleman rang the item it registered at full price then he saw the sticker that gave him the correct clearance price and he put in the cash register my early but I asked if he would check the sign that they have buy the product for another 50% of the clearance price.
The guy and start yelling the guy is start yelling and throw the item up in the air I'm behind him and say I'm not bringing this up for you then I got really scared and I told him I don't want to read the rest of the stuff for me and I went and talked to a lady who is been working and she's very nice please bring me out and she did.
I don't believe any customer needed to put up with disrespect and rudeness from any worker I'm being a loyal customer for 20 years and is by my house I go at least once a week to purchase and that store

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11:54 am EDT

Family Dollar store manager store #11522

The Store manager for store # 11522 at 3500 Paris Road in Chalmette, LA 70043 has overtly insulted multiple customers on several different occasions. But today was the absolute worst. I will never return to that family dollar location because of Stacy. I was a loyal customer until lshe humiliated me today. As I passed a fragrance display in the family dollar, I wanted to see which one smelled better than the one I have so I sprayed the $3 fragrance as the cap was off I assumed it was a tester bottle. When the fragrance I was looking for wasn't any that were on the shelf. I decided to take the items I had to the register to purchase and Stacy started ringing up my items. Stacy preceded to tell me I had sprayed all of the fragrances all over my body and to never come back in this store and do that again. I offered to buy the ones I sprayed multiple times and she told me "No, just to never come back in here and do that again." She also told me that what I had done was stealing and as I tried to explain that I thought the items were testers because they had no caps, she said "No, they're not testers here." I as humiliated and insulated as she told me to "never come back in here and do that again". I used to frequent that store weekly and will never cross the threshold of that store again. I don't feel like this is the image your company portrays and wrote you today in hopes you or someone will correct the situation. I would hate for this to happen to someone else, it was truly humiliating and down right insulting. Thank you for your time.

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9:04 am EDT
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Family Dollar unacceptable employee behavior

In lebanon ky at nearly 5pm yesterday aug 3rd an employee was giving me a horrible attitude because I kept telling my 6 year old no to a toy and I kept putting it back. He is mentally disabled and was not accepting me saying no. I asked the employee had I offended her by the way she was acting. She said that my son must have torn the toy out of the package because there wasn't a barcode... I handed her the toy and I know he never opened it, he had plucked it off a $1 shelf. Well... She went on to refuse my coupon for a pack of cigarettes and was hatful about it. When she threw the receipt my way I snatcged it from her. And from there all hell broke loose! I told her I was going to call her mgr and she didn't have a name tag on but screamed her name at me with her arms held up. My child was crying and very upset! She told me to “[censor]” leave and don't come back! There were many other patrons there that witnessed her outburst. I've always frequented that family dollar because it's near my home and i've never had any problems before. I was humiliated and my child was so scared that it took every bit of 2 hours to calm him and myself. It's unacceptable and an investigation into this employee should commence. I will never go back and i'll make sure all social media knows not to chance going to that establishment because of irate employees.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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