Family Dollar
reviews and complaints

I visit this location often because its close to my house and the prices are reasonable and you can purchase certain items in bulk, but every time I've been in this store for the last 3 months they're no stock on half the shelves but they are carts sitting in every isle and the isles aren't that wide to begin with and then if someone else wants to walk by on the same one, forget it. When you get up to the register the line will be wrapped around into the store and very seldom do you find both cashiers up there and if you do get lucky then one is saying oh no, I'm just taking cards and you going to have to get in the other for cash. The counters are stacked with stuff that they don't or won't put up. I have ask for a certain brand of cigarettes that I know the store carries, only to be told no we don't have them and don't ask maybe if they could get the person who orders to please see if they could get some, they look at you like you crazy.The people which is usually and a girl on week-ends supposedly stocking are always standing laughing and talking.The store is dirty.
store#06058 my # 706] 231-2107 Augusta, Ga

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— Forwarded message —
From: Jenna Sweet
To: [protected]@dfamilydollar.com
Cc:
Bcc:
Date: Sun, 16 Sep 2018 14:07:42 -0700
Subject: Re: Thank you, Jenell Sweeney
Goo0d afternoon, I recently sent an email to Family Dollar about a recent shopping trip in which I was degraded, basically ripped off and humiilated in front of other5 customers. ive been cheated 3 or 4 times out of my Smart Coupons probably totaling $40 to $60. The store clerk has the customer service skills of a child not getting his way. I am a loyal or maybe it should be was a loyal customer at Family Dollar in Tucson Az. I shop there at least 3 to 4 times a week spending anywhere from $40 to upwards of $100. As a customer I feel very unheard and totally unappreciated. I thought I would have heard from Family Dollar by now with at least the decency of an apology. sorry if I am out of line however I dont feel customers as loyal and spend as much as I do in your stores should be treated the way I was. Maybe I was wrong and Family Dollar could care less about how their employees vtre3at the customers. I am extremely disatisfied and unhappy with the lack of concern on the part of Family Dollar. Shopping there again that is something I am still not sure of. Thank u for reading my previous letter and showing absolutley no concern at all. Im begining to feel that the customer feedback is just as "good and skilled" as their customer service. I sent a letter prior to this one from my same [protected]@gmail.com address. it was to be sent to customer feedback yet I have hear5d nothing. I would greatly appreciate this matter being looked into

Respectfully but very unhappy, Jenell Sweeney loyal customer for many years.

I was shopping for ice cream at Family Dollar located at 601 SW 14th Avenue Homestead Florida Store #10782, I have been there several times and have made t bad choice bring ice cream soft. Then getting it home and it will not get hard enough to enjoy. Today I experienced the same thing this time I was informed that the price percent off regular price. This product is not safe to sell. They just need to fix the freezer or do not sell frozen products. Very disappointed with Family Dollar.

I was shopping at the Oxford, MS store and the worker named Tim was very rude and disrespectful. He didn't know how to take 75% off of sale items and insisted that I paid full price. He argued with me about prices and said its not your stores policy to honor the prices that are clearly marked in a basket for 75% off. When I spoke to another worker she told him I was right but he continued to yell at me and wanted to argue. He said he was a premed major and he's not dumb. After I left his checkout and went to another line he followed me. The other worker repeated his name several times and told him to be quiet. He walked towards me aggressively and I thought I would have to defend myself against a male worker in your store. He said to make sure I got his name right when I reported him to corporate. His name is Tim. I haven't been in your store since the incident and will not as long as you employ people like that.

I am a loyal customer who was racially insulted by the manager. I am pregnant so when I went to look through the CDs that they had hidden away in the corner I got down on my knees. When I proceeded to get up and fix my sweatpants that I had on the manager wants to come behind me and tell me do not come back in here store. I asked her why and she said because she just see me put a CD in my sweatpants. I proceeded to show her that I didn't have anything there but she didn't want to hear it she didn't even try to check to see if the facts were true which they were. She just continue to be rude and tell me to get out the store. I'm a loyal customer that shops there all the time. but I feel like just cuz I had my rag on my head and I'm black she wants to assume that I stole something out her store. I feel like I should not be accused or assume that I stole something just because of my color.

While I enjoy shopping at FD, I find it annoying that people can hardly enter or exit the store without beggers hanging around asking for money. Managers of the store I go to, should see that it is not done. A kinda thrift store on the other end of the building, do not allow this to happen. He does not tollerate them hanging around his store. Not only that, complete strangers come and stand at the reggister while you are paying for merchandise. The managers there before did not allow this to happen. This manager allow a woman who irritates people, hang aroung and curse people and follow them to their cars until they give her money or not. The police have been called on her several times, but shes still there annoying people. This is the only store I see this happening to. No one else tolerates such conduct. Its a shame we cant shop peaceably and have to put up with such management.

I was shopping at family dollar on Saturday 9/15/2018 store #5580 Brusly, LA. I came in with my grandkids to pick up a few items. My grandson started bouncing a ball and I asked him to stop. The associate heard the ball bounce and yelled from the register (stop bouncing that ball). I was so embarrassed. As I went up with my things to purchase I told him he could have handled that differently. He then came from behind the counter in an aggressive manner stating that I was the adult and I should have told my grandson to stop. I responded saying I did but you couldn't hear me from the back of the store. Again he started screaming at me and said that I should get out of his store and never come back. Sir or Madam I'm shopping this store at least 3 times a week and I've never experienced anything like this. I'm afraid to come back into your store as long as this gentleman is working there. I live in a peaceful community and I'm surprised that people like this is working in your store. I would love for someone to contact me.

I was at the Redmond, Oregon Store September 14th, 2018. It was 2 long lines at the register (happens frequently) where people are lined up down the aisle ways. Matt the manger (I think that is what is badge said) opened a 3rd line and took all the people at the end of the lines that had just got there. Then more people came up to his line, long story short, another lady behind me and I were in the same line for about 8 minutes, the store and lines were now empty. Matt came up to our line to talk to our cashier. I told him "you are supposed to take those waiting the longest, not the people who just got in line, all of the 20 people behind us are all gone and we are still here". He gave me attitude, said he "just took people in line to help out". He was curt, defensive and unprofessional, in other words, he didn't care at all and certainly was not receptive to my comment. I think he needs more training in proper store procedure and customer service. If it was my store, I would want to know.

This evening at store number 06844, in Thomasville, NC, I was very excited about the great sale they were advertising. They had a big red tag banner outside the store, and one whole aisle with signs every few inches saying 75 % off red tag items. I selected a bunch of red tagged items and when I got to the counter I was told none of it was on sale, the only 75% off items have to end in a 9. Almost nothing on the aisle ended in a 9. I asked to speak to the manager and a lady said I am the manager then walked outside and refused to talk with me. I was embarrassed and had to put back all of my items. I snapped a couple of pics of the sign. No where does it specify that it had to end in a 9. The cashier was not nearly as rude as the manager, she was very rude and just walked out, refusing to answer our questions about their signs. I go to this store at least once or twice a week and never had such a bad experience.

The last time I bothered with this cramped place at 113 E. Jefferson Blvd. at Dallas, I was attacked by a homeless vagrant loitering at their door. I entered trying to fend off the attacker asking for help from employees inside since I was a paying customer and under attack. None of the cashiers, including the supervisor, even looked at me as I was fearing for my life. As a matter of fact, said supervisor stated for me to "take it outside." While I was waiting for police to arrive while said dangerous person was stalking outside, I confronted the supervisor who told me I better go on or SHE would call police on me instead. This is not a place for anyone to visit, especially paying customers since their well being is looked down upon by said employees. I will never come back here.

Okay so I went into the Family Dollar on Jimmy Carter and Singleton and there was no cashier in the front there were two people waiting in line I had to ring the bell multiple times a young black man on his phone came out the back stood behind the register continue to type his message on the phone I replied I have only have a 15 minute break he looked at the spinach man that was standing in front of me waiting to check out with his items on the counter he looked at the man looked at me and look back at his phone not saying anything I then placed the toothpaste i had on the cooler n started walking out. The dude then looked up n said so u not hurting me.This type of worker is hurting ur company. He was super rude and really needs to be reprimanded for it really. This isnt the first time ive seen him so rude but today it was done to me i know the whole story and can speak on it

Family Dollar 2501 N Congress Avenue, Riviera Beach, FL 33404 (561) - 845-0901

Each time I've shopped here at this location, which is a little over a year.I find female cashiers on their cell phones, while they're ringing up the customer purchases.
Im always going out of my way to speak but there is always a rude attitude given to me.Not to say all of them because there are at least two of the female cashiers that has excellent customer service skills and make our community and visitors feel welcome.A few of the guys are okay.But the female cashiers stay on their phones.

Most of the staff are very rude and not warm.I work with people everyday and I have some difficult people I have to deal with.But this doesn't excuse me to not be professional.The atmosphere the staff here sets a very bad display in this community.We have dozens of families and children that shop here at this location.

There should be some type of disciplinary action taken, and what's sad the leaders of the store is along with the staff with this very disrespectful behavior.Im not being extra but truthful.This is hurting the business and making the consumers very uncomfortable.
I've been more than patient.This is a place of business...
Corporate really need to address it and there is a long line of dedicated people who wants to work and take pride in their jobs.

Cashiet rejected baking soda as a ebt food item. I requested the manger. Manger violently rejected baking soda as a ebt item. I told manger she was wrong. Manger began yelling get out. I said no. The manger told cashiet to reenter items. Baking soda entered as ebt item. Manger walked away as cashier stood disbelief. No apology for yelling or mistake

I purchased some items at Lakeland Florida store # 04225 on 9/9/18. Turns out I didn't need some of the items purchased so I bring them back on 9/12/18 at approximately 9-9:30am with my receipt. I encountered a friendly cashier who stated they weren't authorized to do returns so he went to get his manager. He (unknown name) returned to say his manager was busy so I waited for 15 minutes. The cashier went to get the manager again and came back saying he cannot serve me he is still busy. Turns out the manager was unloading a truck but wouldn't take out a few minutes to give my return in which I figured he was rude about it. What kind of customer service is that? Therefore I didn't receive my refund yet and was told to come back later. Whoever that manager is on 9/12/18 at 9-9:30am does not need to be manager! He is inconsiderate, rude and overlooks the cust homers he is supposed to be serving. What ever happened to providing the utmost quality customer service? Please take care of this issue because your store#04225 is surely looking alot of business. Thank you

Every time I step foot into this door the only word to describe this place is catastrophic, its dirty, there is boxes piled from floor to ceiling and one can not pass through any one isle, myself and another customer both tripped over boxes walking into the laundry/ pet food aisle. An associate told me they did not carry an item at your store because in order to find that item 4 pallets of laundry soap and cleaning supplies would have needed moved to reach the shelf they were on. I moved these items by myself and found the item that was hidden behind hundreds of pounds pallet. This store needs immediate attention, I can provide pictures through email of this store I have to step foot in. There are rodent traps and roaches crawling everywhere, seen some chewed up flour and other dry goods, but also saw yesterday all food aisles were crossed off by duck tape.

When entering the store here in Vivian Louisiana. Store number 05746 to be exact. I asked the Manager multiple times about helping me find an item but instead she looked with a nasty attitude as if she didn't hear what I was asking. Every time I enter the store her attitude is nasty and she has poor customer service. She's very rude and something should be done. She has no business being a team leader if she can't treat customers fairly.

So I've always heard they dont allow family to be hired by other family, well resently theyve hired a niece of the manager. There's only one employee working at night everytime I go in. The floors are always cluttered with stuff, never swept or mopped. I've seen employees take loads of stuff out to their cars from the back room. This store is going down hill, and will be losing my business if it continues, alot of my family and friend have the same complaints and do not want to shop there anymore.

I went into the store to make a purchase my change back was 1.45 cents I didn't know the cashier gave me a quarter dollar. So I went back inside the store to tell her she didn't give me the dollar she only gave me change she argued with me that she gave it to me so I exit the store to go back to my car to get the change she gave me and she did give me the quarter dollars so I ask her can she give me a regular dollar bill instead of that quarter dollar. Which was no problem I explained to her that she should let a customer know she giving them that type of change the manager came up talking crap to me telling me it's just a dollar why is I'm complaining saying he have plenty money he will give me a dollar out of his pocket as he walked away he called me a [censored]. I'm pretty sure with him being a manager he knows not to talk to any customer that way you never disrespect a customer and there was plenty customer in the store willing to tell the police that he was wrong because he got on his phone acting like he was calling the police but he didn't because he knew he was wrong. I shop at this store all the time but after tonight I don't think I will never go there again. I will really appreciate it if actions be taking upon this worker or I will go deeper into this matter the manger did not want to provide me with his name . Store #11433 -time 20:31:55 date 09/10/2018

The Stafford Springs, CT store refused to refund my bottle deposit. I was told to go to Big Y to return the water. Big Y does not carry the brand Family Dollar does. Big Y told me that legally in Connecticut that the store that carries the brand has to do the refund. They even looked it up right in front of me on the .gov site for Connecticut. The store manager at this Family Dollar is always extremely condescending towards me and this time was no different. She claims that I am the only person in the history of that Family Dollar to ask for a refund on the bottle deposit. She agreed that they do carry that particular brand of water, though. She told me to call corporate, but then basically admitted you guys will put me on hold for an hour. I told her I can't call because I'm hearing impaired. I'm discovering via various online chat that you guys wouldn't answer my call period.

The store manager decided to put his hands on me continuously grabbing by the neck and throwing me into the cooler all after a key. He was extremely wrong and decided this was how he were going to handle the situation! Under any circumstances should this occur with no employees or assist manager no matter how someone may feel putting yours hands on an employed individual is highly unacceptable! He even tried throwing punches at me remind you I'm a female who can't do any hurt to this man! He was very persistent with disrespect and I'll in my face he provoked me and all I did u push him away yelling "Why Are You Touching Me! Who tries to fight a female? He wanted me to hit him back his initial response but why would I? So with this I was terminated and result off no resolution just no job and hands put on me! The DM Jason did nothing all he cared about was who can take over the hours so no one goes overtime what a way to go about anything! Corporate doesn't care as long as there's money beening made what a corporation! What if everyone got harmed ? What would have happened if I Retaliated? How could have this been resolved? I need answers for someone of higher power to take action !