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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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J
6:54 pm EST

Family Dollar security and odor.

Family Dollar. 15011 Euclid Ave. East Cleveland. OH 44112. This store needs Updated Security Cameras. Store was robbed and pictures were grainy, dark and Not clear enough for a possible ID. Also, this store is engulfed with the awful odor of urine from rats and has been for almost a year. Employees have to endure this for the length of their employment. It's a shame. Please investigate this matter, asap. This store is located in a poor area of the city. I care. Please help.
Joyce Collier
[protected]
East Cleveland resident

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S
9:43 am EST

Family Dollar I am complaining about the behavior of the employees and condition of the store

I wen to this store on Broadway and linden street in Brooklyn on 12/13/2018 at 11:12am. The store had boxes and large carts all over. As a customer we had to maneuver around and move things out of the way to shop. I was told to leave my cart at the end of the isle and work my way to the merchandise I wanted. I thought that this should be done in the evening or night when customers were not around. I asked for the manager and no one would admit to being the manager and had their ID's turned so that you could not read them. I voiced my concern about the conditions and one employee became very angry for me suggestion that he work nights, which I did not. They continued to be deceptive and not give me the information and I said I would call the office. This employee said go ahead. He was angry hostile and threatening, I even thought I heard him call me a [censored]. I became angry at that time. I asked for the customer service number and was refused that as well. The employees refused to assist me in my quest to find out who is in charge and conspired with each other to ensure that I would not get any information to voice my complaint. I have not been able to reach anyone in charge of this store or their rogue employees. What a disgrace. Is this the way customers are treated. What if I was injured maneuvering around the obstructions. I do have pictures of the store and the most belligerent employee on my phone.

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J
12:56 pm EST

Family Dollar store manager stacy

She has been extremely rude and disrespectful has accused me of theft with absolutely no proof of this. Refuses to show me the video footage. Has publicly embarrassed me and my family. We spend thousands of dollars each month in this store. I have contacted the bbb and informed my lawyer. I will not tolerate such disrespect iam a very respected individual in our community and have worked for the local school district for many years. She absolutely 100% needs to go, I do have proof of the illegal activities she and 2 of her employees have been partaken in for over a year now. If nothing is done about this, I will not back down from her or this company if they continue to allow her to do this to innocent paying customers a lawsuit will be knocking on corporates door.

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Y
8:01 am EST

Family Dollar rude manager treated a customer

I would like to make a formal complaint about the way I was treated by one of your managers at (Family Dollar 11520 Quail Roost Drive, Miami Fl 33157)
On December 8th, 2018 approx 4:30 pm. I visited the above-named store with my mother and had a rather misfortune argument with the store manager Yaneris. To start off I would like to say that the store is one of the messiest I've visited in a while, which lets me believe that it definitely reflects the personality of the store's manager. As I was paying, by mistake I withdrew my credit card too early and according to the store cashier she said that the machine got stuck, she immediately called Yaneris (store manager) who told me because of what happened I had to stand aside and let the machine reboot, which I understood. So she opened another cashier and instead of the process my purchase she started taking everyone that was on the line after me, living me to stand and wait for the other cashier's machine to reboot. When I asked her if she could take my items and ran them she said she had to process all of the other costumers who were paying cash first, when I questioned her she said because it was my fault that the machine jammed, almost like a punishment because I did something wrong, I still didn't understand her concept of not processing my purchase on the other cashier machine. She then proceeds to tell me in front of all the customers and my mother in a very rude manner that she was "doing me a favor" by even helping me after what I did. I was appalled that she would even speak to me in that manner, I felt disrespected and her treatment towards me was totally uncalled for, she and I got into a back and forth situation and finally I told her I would be reporting her to corporate and she even had the nerve to remind me that she was the manager and could do whatever she wanted.
Needless to say I was extremely embarrassed by her behavior and the way she treated a paying customer. I will not visit that store again and will encourage my friends and social media not to patronize that store due to the lack of professionalism and customer service.
I thank you for your time and would like some feed back if possible and hope that this person gets some sort of reprimand and much need customer service training.

Sincerely,
Georgina

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V
7:28 am EST

Family Dollar defamation

I have been going in family dollar for a long period of time, always were a good customer... So one day I went in the store and the mangers aproaches me and say to me, " do I have some explaining to do?.. I was very shock at what was going on and I was told that someone came in the store and said I had stolen pull ups, I never stole anything and it fustrates me that I didnt do the incident, I was so embarrassed by other customers being in the store, as I spoken to the manager, she never did say I was banned, so next day when in.. The assistant manager approached me again and said that I was banned, the manager never told me I was banned, again I was so hurt and almost in tears in a crowd of customers standing and in being falsely accuse of stealing, was no police involved, and when u are being accused, u have to evidence that a person did it, I never in my life experienced this... The assistant manager telling a different story from the manager story... I'm hurt that I can't shop where I been shopping at for months and yet they havent checked the camera to see who really did it, but im being accuse of stealing and embarrassed and I was put on blast in front of other customers...

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L
10:25 pm EST
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Family Dollar manager saucida

This Family Dollar 11355 on bingle and hempstead is poorly managed the Manager of the store does not want to take charge and help her employees stock the merchandise that is on the floor when I believe that should be done at night when their is less traffic . Also I asked her to confirm a pricing on a merchandise and she told me that she had to be in front handling the cash register so I had to go back and do it myself also all the Isles were poorly organized . Prices are too high for some of the merchandise that I found less expensive at Wal-Mart .I have pictures of how that store looked like at 3;30 in the afternoon on a Sunday.This store could be managed better if they had a better manager that knew how to manage a store. If you need to contact me you can at [protected]@yahoo.com

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William2566
, US
Dec 10, 2018 12:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

Obviously this lady has never had a gun pointed in her face by a person wearing the same type of hoodie while being robbed. Police cannot identify a person when wearing hoodies due to the fact that their face is easily covered by the hood. The manager of that store did the right thing by asking the man to pull down the hood. She was looking out for the safety of not only the employees in the store, but the customers as well. People need to take the time to look at things from the other side instead of making foolish public comments such as this one. Many retail companies/stores ask people of any color or nationality to remove the hood while in their store.. It's a SAFETY thing lady...Be glad that manager does her job to protect you while your shopping. Be thankful, not ungrateful.. And I'll shop there anytime.

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T
12:53 pm EST

Family Dollar racist employee

I was shopping in your store# 3326 today with a hoodie on I am a white woman and was never asked to take it off! A young Hispanic male comes in hoddie unzipped and buying Christmas lights and was rudely asked by Krista to remove his hoodie now that it's your store policy and if not he could leave! She treated him horribly! Ended up calling the cops which we know in America leads to a young male in a hoodie getting shot! When I told her why was I not asked to take off my hoodie she said his was a black hoodie and kept saying it's store policy! I will never shop at this store again and I will make it public!

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4:56 pm EST
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Family Dollar employee felt harassed by store manager

i worked at the Belington family dollar store 3788 since august. I previously worked there 16 years ago the manager insisted on saying negative comments to me everytime I worked. and constantly putting me down because of my boyfriend she did this in front of customers everytime. ive lived in this town all my life and never has anyone in any business ever treated me this way. she also talked about me and other employees to customers and family members. breach in confidentiality. for the short time I worked there we had several customer complaints on her. she cusses customers using the F*** word all the time. I feel like she needs to be told about respect. I LOVE SHOPPING AT BELINGTON FAMILY DOLLAR. after the last time I worked I didn't go backfor work because I was so upset about how she treated me. I haven't went in as customer because I know shes going to be rude.

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K
8:41 am EST

Family Dollar alpine road columbia south carolina new manager complaint

My name is Kelley helms. I checked out of your alpine road store Tuesday, December 4, 2018 being treated very poorly by your new store manager. I overheard her call me a "white [censored]" her words ! i had done nothing except attempt to shop at the store which was cluttered so much that i became frustrated when i was shopping with my 7 year old grandson and tripped over falling inventory. The store should not be open in this condition period. I have ran a business for the last30 years with my husband and this is not the proper way to conduct yourself.
The manager showed off a nasty mood towards me when she was called up to the front of the store to take an item off of my check out as the electronic coupons were not working. I expressed my frustration to her that every time i come into that one store i have problems not any time else. I also tried to tell her what a mess the store was but she started accusing me of cursing and carrying on throughout the time was in the store and basically treated extremely racist. You see. I am white she and all the employees are black and i was called that very racist comment by your manager that i ignored but that both my grandson and i heard her say as i was trying to find an isle to leave the store through because they were so blocked( after i tripped over a falling unpacked merchandise box)...Look this was horrible please just call I will explain

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B
10:46 am EST

Family Dollar store manager

Huntington Indiana store really needs their store manager to get it together. I have a family member that works there that closed the store 3x in a week by her self because the store manager was unable to come to work due to personal issues. Customers have relayed to employees she is on drugs and has been seen taking stuff out of the back of the store and when they would go back and look the seal would be removed from the door. Also one time the store had to be closed temporarily because she couldn't come in due to being at a doctor appointment on a Sunday? There is always one employee working and customers are complaining standing in line for 15-20 min just to check out which is not the employees that work there faults, where is the store manager not at work always dealing with personal issues. My family member Has to listen to customer complaints about long wait times in line and also about the rudeness of the store manager even once hearing about a customer telling her she had a potty mouth. Was Also told that she never clocks in and out and then puts her time in on the computer for hours she was not there at work isn't that theft. Customers always ask my family member if she even works there anymore. Something needs done about her she is definitely NOT store manager material

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Z
10:21 am EST
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Family Dollar employee acting very rude to me and making fun of my handicap

Hello my name is randy once again i was at the store on mclean in elgin il about 1 to 2 months back and once again i went to check out and the woman checking me out had a can of lysol and she was holding her nose and spraying then she came around and showed me to the door and continued to spray lysol then sprayed it where i was at and making fun of me to the customers i was humiliated again i did take a shower at 7:30 that morning so she wasnot making of my hygiene but she was making fun of my handicapped leg since then my wife wanted to get a praying hands clock but i would not let her go in there because if the woman would of made fun of her she would of gone off and a fight would of happened but i can remain calm if your employees cant conduct themselves properly maybe you should consider closing that store

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P
9:14 pm EST

Family Dollar employees locking the door before closing

The family dollar store located in colerain North Carolina 27924. It has been the second time it's happened they are closing 10 to 15 minutes before the posted store closing. The store closes at 10:00 pm and as I was approaching the door the lady runs to the door to lock it and say we are closed I told her the sign says 10 that I have 10 min left and I was simply getting 4 items. And her comment was "they be trippin" I told her she was the one that told me. And she said oh you going to be like that. And there were customers also in line at the time. As they were locking the doors with customers on the inside of the business. not trying to pull the race card or if that's what it was at all but I was of different race . I'm a very frequent user of the store because we do not have a grocery store near by and I own a restaurant down the street so out of convenience I use the store and to also help them stay open I use the store at least 3 to 4 times a day. The employees that use to work in there were very pleasant and nice people but the new people that have started to work and not very friendly and rude. Not very pleased with my visit tonight.

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D
12:31 pm EST

Family Dollar no shopping carts in the store unbelievable!!!

I shop at the store on Ridge Road in New Port Richey, FL. They never have shopping carts in the store. It is not the employees fault it is Corporates fault for not supplying them. They want people to shop in their store than supply the carts it's not hard. Now me and my mother have to shop in another Family Dollar store that is further from
where we live. Here is my number if you decide to call me: [protected] my name is Donna.

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F
11:49 am EST

Family Dollar four hour class

I am a new employee, its time to take my 4hr class that can be done only on a family dollar computer, and has to be completed before my scheduled work day.I go to a different store to do the class, I was then told that it would be best to go back to the store you were hired for to do so because you have to be clocked in to get paid for the 4hrs, and that I could be terminated for wotc(working off the clock).I then went back to my store to take the class and was told that no need to clock in because we don't get paid for the 4hr class by my manager, I then stated to her that we are suppose to get paid for these hrs and she stated that I won't be doing any work so why clock in, she then stated she has never paid her employees for the class and that I could come back when I am scheduled to work and take the classes, after wasting my gas I then said OK and left the store..My question is, is it family dollar policy to get paid for the 4hr class, or was my manager just getting over?

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Philly2019
, US
Nov 30, 2018 12:41 pm EST
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I'm pretty sure your manager is lying and trying to rip you off. Taking the class is considered work. I've had online training at several jobs, and it's always been on the clock and paid for.

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V
5:39 pm EST
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Family Dollar barbara jimenez

My name is vera oriz and on wednesday the 29 at 400 pm inenteednthe store Nd had grabbed some clay and wentninto the food aisle when barbara jimenez ..wenlive in a small t own and barbara has personal issues against me so much so she cslled my boss and 5old her she did not want to have any dealinngs with me if we provided her sevices.barbara approaches me and adks me if im evrn allowed to be in there...is how she said ir..i said y wouldnt i my sister was also there and told her she was allowed in there also ..wheneber i go to store she always seemed to be following me around ..but not to see what i was doing she starts rearranging and stoxking shelves slamming things part down that you could tell visually that she seems upset she helps them puffs and smacks her lips made it makes me feel very uncomfortable when I went to the store like if she's trying to make me feel uncomfortable to leave...she has never approached me asked me if i was allowed to he there...this happens everytime i go to store and ahe is working... when she asked me if I was even allowed to be in the store I asked her why would it be she said for trespassing warrant for shoplifting I've never shoplifting over there I never have ever been given a trespassing warrant I've been in the store plenty of times and encountered in the manner i desribed before ..she. started yellingg at me about people shop lifting and she was trying to keep the stotes open...she told me if ihad a problem with her to tell her and it didnt seem like a had problem now..i askwd hwr if she was kicking menout or if i was able to conrinue and check out ...she said to do watevee i wanted comtinueing to tell the other employee she font have a problem now..wy8le i was paying for my clay i asked the cashier for the 800 number and barbara came from wher she was at an answered me go out outside and look at the windo urself...barbara has personell peoblems with me and does not want ms in what she screamed at me and said this was her store... she is very rude to me evrytime i am in there .she feeels as if it is her store and she dont like sonshe dont want me shopping in there...she had nonregard for the other xustomers...i also was yelling ..and im also not a representation of family dollar...i do not think that o will go in agai because she really is like a bully in school..thank u for ur time

Vera ortiz
10/28/2018
[protected]
719 e aber
tucumcari nm
88401

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E
3:56 pm EST

Family Dollar christmas garland

I was at family Dollar, store #2129 on 11/24/2018 I bought Garland that was buy one get one 1/2 off. they ring up at regular price but I didn't notice until I got home so I went back to the store with my receipt and the store mng Jason Perdul told me that my refund was supposed to be .50 cents. I got 2 garlands at 3.00 and 2 at 1.00 so my refund/ money back is supposed to be 2.00 dollas not .50 cent. well he never got to the register to give me my refund nor my cash back

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2:24 pm EST

Family Dollar home decor pictures

I bought some pictures at Family Dollar located on 4118 Fairmont Pkwy, Pasadena, TX 77504. I went the next day to return them because they did not match my interior decor. Manager, Norma Moya refused to return them she stated that she don't return home decor pictures.I went to a different location and spoke with the manager. Elizabeth, stated that since they are in the box I should not have a problem returning them. Elizabeth contacted the store where I originally purchased my pictures and spoke with cashier and said that I was going back to the Fairmont location to return items. When I arrived the cashier calls the manager, Norma and she said "give her money back and tell to NOT COME TO MY STORE AGAIN" I think this very unprofessional of her telling me not go to her store again and treating me like I was a thief. I need upper management to resolve this issue as customer I felt very mistreated and embarrassed due to fact that other customers were around listening to this so called manager.

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M
5:21 am EST

Family Dollar the way he talk to his employees

The way he talk to his employees is not business matters always negative, threatening job everyday. Everyone may scare to talk there he is treating people. We may be the employees, but we respect and feel comfortable where we work. I have been working at family dollar for 20 years. This is the worst I ever seen. Get feedback from the other managers see whose standing in his side.

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2:25 pm EST

Family Dollar christmas tree exchange

I purchased a Christmas tree from family dollar northern lights columbus oh. When i opened the box 2 weeks later part of the base was missing. When i tried to exchange it i was denied because i had thrown the reciept away . i didnt know i was going to need it. I had not planned to have to take it back to the store. I had to purchase another tree. This is absolutely not right, now im out more money because of a default in your product. There should have been nothing wrong with trying to exchange a default product for one that was right. Now i feel that i should be compensated for your faulty product which was not my intent . i just wanted what i paid for. Because of this and the rude behavior ive witnessed by your managers i will no longer shop at family dollar. A franchise i have faithfully shopped at in several different towns and states. Your columbus oh stores are the most poorly managed stores ive ever encountered.

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5:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar manager/purchase monster java drinks

I am very upset at the way I've been treated at the Hazard, KY Family Dollar Store on Village Lane. Almost 2 weeks ago he was rude The manager Josh about not honoring Marlboro mobile coupons that has their store & address on their website that takes these coupons. I lost a $1.50 off a pack because he said they couldn't get their scanner to work once you use coupon you lose it. He was very rude, they should let you know they don't take them & be removed from Marlboro app that has them listed. Today I went back & purcashed monster java drinks listed 2 different areas in store as $2 a piece. They scan as $2.25 I said you have them as $2 on shelf and he said well I guess you need to take that up with Coke Distrubutor then. I said so Coke makes your Family Dollar Store price tags? He was very rude and I told him this is second time within a couple weeks he has treated me rudely that was very bad business. I've researched online and legally store is supposed to sale price as advertised listed in their location. They either need to take down prices or honor them and have someone who communicate with customers more effectively.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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