Family Dollar
reviews and complaints

Store #05295
15011 Euclid Ave
East Cleveland, Ohio
[protected]

The manager at this location was very rude. I simply asked why the cashier did not take the coupon off the laundry soap I purchased and he got smart. He said she doesn't have to take the coupon if I don't personally hand it to her. I had my hands full with the other things I was purchasing and was distracted with the other clerk who was very helpful.
I was quite offended and I refuse to go to any Family Dollar store ever again!

After many years shopping in this store, I have never been treated so badly like today. Family Dollar in key West has holidays hours which says open at 8am, I even checked online and it says 8am. So after waiting hour up front of the store and letting manager know that their hours says 8am, he started arguing with me and keep saying no we open at 9. Then he smoke cigarette and even it was already 9am he locked the door right up front of me 😲😲😲 I couldn't believe my eyes. I'm 8month pregnant and it takes me 20 min to walk to this store, which I go to pretty much every day, so do the math 20 min get there, hour of waiting and 20 min get back home. Thats nearly 2 hours waist of my time, being treated horribly, kicked out and walk home with none of the stuff I was going to buy. I will be writing complain to everywhere where I can to make sure this new manager gets fired.

I walked in to family dollar on west broad street in Columbus Ohio zip code 43204 I asked a lady which had no knowledge of the store for a net 10 SIM card kit. She called for her assistant manager which also was clueless on the item. I paid $10.00 on a credit card for this kit to come to find when it "kept ringing up a dollar" on their machine they both said "nothing is a dollar" and charged me 10.00 for this kit which is very unacceptable and poorly managed facility. I'm looking to get some kind of acceptable outcome from corporate office. And have something done about this. It's a holiday season and I was way overcharged for this item. Thank you. Sincerely. Kenny.

As soon as store opened I was a regular at the store from day one until they hired an individual who has no respect for anyone whatsoever I am literally shopping and the cashier starts flirting w my husband as I bring it up to another employee whom I spoke to regularly I'm assuming she let mgr know well then I went another day and I had a verbal disagreement w a cashier and minde you she's cursing at me well I'm nt just gonna stand there I told her back while this is going on the manager is sitting at a computer not saying a word as I left I called to request # to home office and the manager tells me I'm nt allowed to go back ok I respect that remember it's that one employee causing the problem, ok so then my young girls go around 940pm to purchase some sweets well this individual tells them they only have 5 minutes last I ckd store closes at 1000 pm and gets an attitude w my girls they come home and tell me well I wanted to see which employee it is And Guess what it's the same one so I made a police report on this individual so as I get home my husband asks what happened I tell him and my brother n law tells me that's exactly what happened with him and his gf, , I don't think it's us with a problem I think this individual has a big problem and is causing family dollar money because like I said I went in at least 2 times a day bt the manager is not there as a manager she's more of a friend to these employees and I think that's very unprofessional I really think this needs to be taken care of for the sake of the company

ive gone to that store everyday for 7 years and about 2 months ago I went in and was stopped and told I wasn't allowed in there when I asked why they couldn't give me a answer so I went back next day hoping to speak with the manager and I asked a employee why I wasn't allowed to be in there she told me she thought I looked like someone on camera that had been stealing from the store so I asked to see the footage for proof since they didn't know for sure if it was me and they told me no .. so now 3 months later I went back in the store and the new manager that was once the employee that told me she was told it was me and would not allow me in there ive shopped in that store everyday for 7 years and have never been accused of stealing and talked to to rudely I want them to show me proof that it was me since they didn't seem sure anyways

My name is graciela prado ‭+[protected]‬ is my contact number. My son works at the family dollar at 8122 long point. He has been threatened my family members of employees and former employees due to them losing their jobs. The manager and assistant manager have not wanted to file a complaint. Please Call me . My one problem is that I️ speak Spanish only

On 11/24/2017 I purchased the above product for a church function. We were making Thanksgiving meals for the elderly and shutins. We needed a reliable can opener to open cans for this event. Shortly after using it it started to smoke and catch on fire. I had already thrown the box out anticipating that the purchase I made was reliable. After the Proctor Silex Durable can opener started to smoke, i stopped, unplugged it . I cleaned off the can opener and retrieved the box out of the garbage. I cleaned the box, put the smoke damaged Proctor Silex Durable can opener in the box and drove to Family Dollar in Gowanda where I purchased the can opener with the receipt. I asked for my money back and the Manager would not give me money back but only a replacement. There should have been no questions asked once i returned the product with the receipt to the store. The manger did not believe me and plugged the Proctor Silex Durable can opener in when it started to smoke.The manager did not take the time to explain why he would not refund my money, he did not take time to explain return policy, I the customer was treated very unfairly and should have received my refund without any problem. The manger on duty on 11/24/2017 @ 10:07am at Family Dollar in Gowanda lacks training on how to treat people, does not explain his actions and is a poor communicator. He should not hold the position of manager. I would like my cash back, and able to return this Proctor Silex Durable Can Opener as I do Not trust this product any longer. A gift card for ALL my inconvience would also be appreciated. To treat a regular customer this way shows me you do not want my buisness.

She is a very hard person to work for. She's very racist and treats her employees like crap. She tells any customer that comes in the store if you have been in any trouble and tells them exactly why. Should be against the law. But GM Mike would never do anything about it. She fired me saying i was a no call no show but little does she know I called her twice and she refused to answer. So i sent her a text. She fusses about customers that come in that are couponing and gripe is she does over $300. Lots of people won't visit that store if she is there. She also threatened to write me up over a fake $20 when i told the asst.mgr on duty and tried to call her and guess what she didn't answer. Finally answered and said she would be there in a minute. She argued with me for 10 minutes at least saying it was real. Well guess what? IT WAS FAKE! Confirmed by bank. Idk how corporate office hasn't seen an increase in nightly sales that we did compared to when she was there. She was very very rude to customers and GREEN FOREST FAMILY DOLLAR JUST SUCKS. she told a customer if the card had a chip in it she didn't have an choice but to run it as debit(LIE). She's no good for a customer service job. Alot of the business has started going to Dollar General. CHRISTINE SUCKS!

As I was in line I overheard the cashier in line 2 say that she was only accepting cards, no cash. There was a black guy in line and she yells out to the guy and says we're only accepting cards. She didn't ask she just assumed. The guy shook his head and said okay. She goes on to say your paying by card? He then says yes and she says low under her breath, "well I was just making sure". Correct me if I'm wrong but that's racial profiling and it is not ok. The store number is 08086 and the cashiers name is Tamara.

I found this 'toy' in one of your stores. I asked several mothers and grandmothers if they would give this toy to their 5 year old. The answer I got was 'absolutely not. It's not safe'.

The star is hard plastic and has a definitive sharp points. The knife could put someone's eye out easily. I had to exert a great deal of force to even pull apart the chain, which I'm sure most 5 or 6 year olds would be able to do.

I will be reporting this to the ASTM even though it says on the package it meets their standards.

Please consider pulling this and any other toys that may present danger to young children.

Thank you.

3036 Wilson Ave
Louisville, Ky. 40211

Store# 08696
Store Phone Number 502.775.1997

Store closes early every night. This does not demonstate a company meeting the needs of the community not does it stand by it's opening and closing times posted on the doors.
Also, the employees parking in the spaces closest to the doors. They routinely park in the handicapped spaces.

I went to my local family dollar store in Harts WV at 9:50 PM & even though they do not close until 10PM I was told by clerk they lock the cigarette cabinet up at 9PM! That is ridiculous! I am a daily shopper of family dollar but If I cannot make a purchase during business hours because item is locked up an hour before I think I am going to start making the 15 minute drive to the Dollar General or speedway in Chapmanville WV !

This store in Chama, Nm is never open when they are supposed to be and they never have anything stocked on the shelves. This is crap! It is 5pm on Sunday afternoon and we need to purchase an item that no one else in this town carries and they are closed! The other closest store is 15 miles away. VERY DISAPPOINTED! PS. This is not the first time this has happened.

Family Dollar store number 06889

I came into the store with my 2 kids. This is the first time I came into this store. One of my kids has a mental condition. When Patricia went to ring my items up, my child with the mental condition when he talks he has a slur to his speech. He was telling me something he wanted. While he was doing that, Patricia called my son stupid. By her doing that, my son started to cry so I just left at the register and walked out. I really do not appreciate this at all. My son cannot help how he is and it does not give people the right to treat him this way. I think she should be fired. God knows who else she does this to and its not right. I also saw Patricia give a customer a clothes rack. I didn't think you were suppose to do that. I will not be shopping in the Family Dollar in Pink Hill, NC ever again.

I reported a product open in the soda isle and I got kicked out of your stores for being a good samaritian. Then two cashiers slandered my name because of how my character looks. I was never arrested for shoplifting or anything else. I think your company needs to revamp your manager and assistant manager positions. It's ridiculous to kick someone out for no reason, then have the police escort you off the property. I'm also a disabled adult.

I'm a State of Alabama employee, and I shop at the Family Dollar (#10956) at 225 South Jackson Street in Montgomery, Alabama from time to time. I'm emailing you, because I've called the 1-880- number several times today to no avail. I'very been on hold a long time. The store manager to the staff is very rude and unprofessional. I've been in there several times, and items were in the "wrong / right" place . I've brought it to the cashier, and the managers attention. The manager wouldn't honor it. Example: Last week I was in Family Dollar, and it was some hand soaps (different sents) with signs that clearly have 50% off some fall items (placemats, handsoaps, and etc). Also, They're discussing people personal business in front of customers (very unprofessional).

Yesterday the cashier gave me a fake $20 bill. My receipt shows $50 bill for the items purchased and one of the bills was fake. These two bills went right to my deposit at Hope Federal Savings in New Orleans, La. where the representative brought to my attention. He kept the $20 bill but allowed me to take picture. Please refund my $20. My savings deposit is short because of this serious error. Receipt and picture of the fake $20 bill is available for your records. This serious incident has occurred with other neighbors but Never with me.

This incident occurred on 11/14/2017 at the 10747 Homestead location in Houston, TX. The employees name is Nicole and she basically threaten me and told me to get out the store before her Bipolar kicks in. she also made reference to the deodorant that I wanted. It's put up because of people like you that wants to get something for free. I told her I'm almost 60 yrs old and I don't steal or have time for this. I don't appreciate your employee addressing me in that manner at all. She also stated what she wanted to do to me and said girl bye get out the store.

I would like to say that I am very displeased with the employees at family dollar. I have had two bad experiences at this same family dollar & I promise you if family dollar sit on my lawn in front of my home I will never step another foot inside of one. First encounter, a employee played around with me & told me that my voice was deeper than his & that I sound like a man...well I thought that was totally out of place being that I had a very bad sinus infection & really wasn't feeling my best. As I asked for the store manager who walked through the door & I explained to her what happened she truly didn't care & just brushed it off & they wouldn't even as much as give me a number to the general manager. Second situation I went in the same store & picked up a hand basket got the 5 items that I went in for and put the basket on the counter & the clerk didn't even as much as help me put my things on the counter but after giving her my money & she gave me my change back, I attempted to walk away & I left the basket on the counter because my hands were full she said excuse me the basket need to be put back in it's place...how rude when both of my hands were full. Now as a business owner I would never allow any of my employees to have ever made a customer put a basket, tray, magazine etc back. I will never step foot in family dollar again. It crazy how you put these stores in the neighborhood but don't have any respect for the people that patronize or spend their hard earn money their. This family dollar need a whole overhaul of employees & customer service. When I go to Dollar general they are so pleasant I will travel an extra mile to get good customer service.

Beyond pissed

I visit Family Dollar in Hendersonville North Carolina at least twice or more a week. Sharon the manager is always saying, and I quote "No one does anything, I have to do it all. I have no help at all" The three ladies who work there along with Sharon, do work, you have a cashier and two assistant managers who I think do a good job. Most times Sharon is there by herself during the day, because there are not enough hours for everyone. And then when there are hours for more people, Sharon is complaining about all of them outside to other managers and customers. I feel sorry for the workers who work with Sharon, since they aren't appreciated. My wife and I are considering no longer going to this Family Dollar because of Sharon and all of her complaining when the ladies are actually working. I would think that a manager wouldn't say such horrible things about her workers when they actually do work.