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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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6:16 pm EDT
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Family Dollar managers complaint

I worked at the Family Dollar Store #8754. I arrived at 4:30p today and walked out at around 5:00 pm. Lila the Store Mgr., stated to me that Kevin the District MGR., said that we would have to leave the scanners on the holder when scanning products for the customers, because it looks as if we are stealing and giving the products away to the customers for free. Lila said Kevin said we have a lot of voids. If I accidentally scan a product twice we remove the duplicate product as a void. But no stealing is involved. I can only void the last item scanned which is the duplicate item that was already scanned. Lila even gave me a dramatization of voiding the item and handing the item to the person she was ringing up which inturn that's why we have to keep the scanners on the holders. Lila even stated that she checked the cameras to make sure we were not stealing and she saw that we were not stealing it was a legitimate void and plus it's only the last item scanned, which Is a duplicate that I CAN only void. They were both insinuating wrong motives on me and that's unacceptable. Lila stated Kevin said when I asked her point blank is he saying we're stealing and Lila said YES! I'm offended and insulted that the District MGR., and the Store MGR., would accuse us of stealing. He's only referring to (us) the only 2 Black American women that are the only cashiers majority of them he time that are stealing. Our customers are 95% Hispanic and the rest are immigrants. So in other words I don't know them at all to help them steal from this company.

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2:50 pm EDT

Family Dollar about a employee stereotyping and or profiling

I shop at store #01451 regularly, today at approximately 13:20 hours I entered the store after getting off the bus I proceeded too the food area and attempted too shop when I notice your employee come from behind the counter and demanded that I take my back pack off my back and leave it at the register I complied when I was ready too check out I ask her why she had me take my back pack off my back too shop she refused too answer I then explained too her I always shop at this store and have never been ask too leave my back pack and she made me feel very uncomfortable she said she's sorry I feel like that then I ask her why are there other people in here with backpacks and large purses she still refused too answer she had no name tag on Your store is in a prodomatley Hispanic area and I am a 60 year old afrikan American it was quite clear what just happened I was totally embarrassed and is thinking about not patronizing your stores I shop Walmart also and never been approached like this ever

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10:17 am EDT
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Family Dollar unethical behavior from store manager at #8866

New store manager refused to put me (current part-time employee) on the schedule based on his personal feelings towards me. He also intentionally informed me to be at work at 4 p.m. although the schedule made from the previous store manager clearly stated I should be there at 2 p.m. He has not given me any explanation as to why, although I've asked him. I've also tried to contact the new District Manager as well, but have yet to receive any sort of response from her. I have phone records, text messages, as well as a voice recording between myself and the new store manager Eric discussing the scheduling issue. The only way to resolve this issue is to have the new manager demoted from store manager or transferred back to the district he originally came from, because I now feel like I am being harassed and discriminated against due to my temporary availability because I am a full time student. I will also be filing a complaint with the EEOC.

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3:26 pm EDT

Family Dollar employee

I went into a local store and my son was asked to leave and accused of stealing. When I heard the employee yelling at my son I replied he doesn't fully understand what you are saying to him because he has serious mental health issues so explain to me what's going on. She then told me I can leave to with my crazy son. To make the long story short, a few days later I go back to pick up a few things as I have in the past and was asked to leave on the intercom at the store. Now not only have she disrespected my child but now she embarrassed me. So I will be contacting a lawyer about this matter. I was humiliated and something needs to be done about it.

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2:23 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Dollar employee

To Whom It May Concern,

This is to address an incident that occurred on 9/23/17 at 1:41 p.m. at the Family Dollar Store at 3710 Nostrand Avenue in Brooklyn, NY.
While shopping with my six year old daughter, my hands had begun to get full as I was holding more items than I anticipated getting. I took a mop-size bucket and put my items inside to carry them and proceeded to the checkout. Upon greeting the cashier, Stephanie, I informed her politely that I will not be needing the bucket and that I just used it to carry the items. Her initial response was very rude and she yelled well that's what we have baskets for. I said I know but I was in the back of the store and things were falling out of my hands so it was easier for me to just use the bucket. She screamed at me, "Well now someone here has to put it back." Because my daughter was with me, I remained calm and said" it's not a large store, it's about twenty steps to put it back". She continued to berate me in front of the line of people and my daughter and I did not say anything further as she continued on and on yelling things as she rung up each item. A nasty employee is one thing, but this is where I am letting you know what was said next was beyond disturbing.
Unfortunately, I must point out that the cashier is African-American and I myself am White. As she continued her tirade, she screamed out, looking to those on line behind me (2 people who were also African -American), "They've been treating us like slaves for years so why should this be any different". At this point my mouth dropped open to the floor and my response was " I can not believe you actually just said that. I would like to speak to the manager".
The employee, Stephanie responded that she is right behind me.
As I turned, I saw a woman/manager (Cristin Rivera) sitting at the photo desk about 15 feet away. She had witnessed the whole event and at NO point did the manager step in. At NO point did she get up from the desk. She allowed this to go on and allowed me to be verbally berated in front of my 6 year old...and all of this was simply over the fact that I carried my items up in a bucket at she would have to put it back. I paid for my items and walked over to the manager at this point. I asked her how she could sit there and allow that to go one. There was no response from her. I then said, I find it extremely upsetting that you could overhear an employee making blatant racial remarks and she is able to keep her job. The only thing she said to me was "I didn't hear any racial remarks". I repeated what was said by Stephanie and she the manager said NOTHING! At this point, I walked out of the store with a sobbing 6 year old.
Now, the fact that I was spoken to rudely is one thing. However, I am absolutely horrified to have racial comments included in her dialogue, especially in front of my child! My child, by the way, had many questions regarding that in the car on the way home!
Upon reaching home and speaking to my husband, we are deciding on what our next steps will be regarding this incident. Obviously, informing you was the first step of recourse.
I anticipate a response from someone in your office very soon. I can be reached at [protected] or emailed at [protected]@aol.com.
Thank You,
Dana Ferro-Karnbach

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9:46 am EDT
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Family Dollar very un-grand opening practices

Went to "grand opening " on Saturday 9/23/2017 at the Edmond Oklahoma location on 2nd and Kelly got an ad paper started to walk around store when I heard a customer complain that you shouldn't have to buy anything to get the $5 gift card and the grand opening ad didn't state that you had to make a purchase-It stated 3 days of GIVEAWAYS-to the first 50 customers. I made my way around the store and headed to the register and Clarence the cashier rang me up and proceeded to tell me that The manager told him a purchase had to be made before you got the gift card then went on about we aren't giving anything away for free-we might as well be standing on the corner handing the cards out-It left me and the others confused and unhappy 😔 The banner should have said Un-Grand Opening! I thought the purpose was to Gain customers-not Lose them.

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10:25 pm EDT

Family Dollar cashier cursed me out

I have my receipt for the electronic radio that I purchased today! I spent over 100$ in family dollar on Florida blvd. I asked the cashier Destiny for a refund, she asked Perez the assistant manager are they taking electronics back Perez replied no that's Family Dollar policy and pointed at the register with small writing on the back, I said ma'am when I came in here I wasn't wearing my glasses nor was I trying to read you guys small sign, we don't take back electronic items! So I stated well when Destiny sold me the item earlier she didn't inform me that I can't return this item with or without my receipt! That's when Destiny interrupt I and Perez talking, and stated "so you calling us [censor]" I replied yes if that's how you are taking it! Destiny said you mad about not getting your money back that's on your body! I said look lil girl you are doing to much when I am clearly the customer and you are the CSR why are you arguing with me? I then turned to Perez and asked her is she going to do something about her employee arguing with me, Perez replied ma'am will you leave the store once I asked is this Family dollar policy or you guys policy and what is your name and what is her name the csr yelled out my name is Destiny Washington write it down or take a picture I don't care! Destiny interpreted again and called me a biggedy [censor] I asked her why you so mad about something you have nothing to do with? Again Perez was laughing and told Destiny to go to the back, I said that I was reporting Destiny and Destiny said [censor] this job and you! Catch her @ 10 when she clocks out, she will show me! I believe this was very very unprofessional of Destiny and Perez, why am I not entitled to a refund with my receipt? I thought the FAMILY DOLLAR policy was to have a receipt and to be within the 15day stands to return an item! If I can spend my money at Family dollar why can't I return something that I don't want!

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6:22 pm EDT

Family Dollar junky store

The Dewitt arkansas Family Dollar is terrible. You cannot get down the isles from carts stacked with stuff. paper on the floor ever where your cart get hung on stuff. Then when you go to check out the workers are behind the counter ignoring you laughing and talking to each other. Then when they check you out you give them a check they screwed it up and you have to give them another one. This store is not welled managed no one in town like this store, you ask to get help with something they just ignore you. I will not be back in there rant over,

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4:20 pm EDT

Family Dollar employee's behavior towards patrons

I would like a call back in regards to the store located at 645 Troy St. Dayton, Ohio 45404 - phone [protected]
My niece and 2 grandchildren had went to the store for me to purchase some items on 9/20/19, However the girl that works at that location is very rude to them and stated to them they were not aloud back in the store due to they had spilled the juice from a Vienna sausage container outside of the store. This same girl has been known to argue with her coworkers in front of other patrons and humiliates/embarrasses them. I have witnessed this first hand. i am not comfortable going into this place of business with this type of person as your employee. I believe something has to be done regarding her behavior whether it be re-training on customer services, public relations. not sure. I refuse to go back and spend my hard earned money on anything from that location until the matter is resolved. I will continue to drive across town for any items I may need. i would like to request a meeting with the person that is over that store and my niece, grandchildren. I dont believe throwing children out of a place because they had spilled juice outside of the business. The children did not spill the item in the store, I know there is some "bad" kids that go into that place but I dont think my grandkids need to be put into a category as if they were the bad ones. I would like to also request a copy of the video to see what actually inspires this type of behavior. I am requesting from the person over the establishment at [protected] to resolve this matter. thank you

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Update by Tabatha Long
Sep 21, 2017 4:23 pm EDT

The date is 9/20/17 not 9/20/19 error on comlaint, was typing to fast and pushed 19 for the year instead of 17, My apologies

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4:13 pm EDT

Family Dollar the staff

Hello I am a loyal customer to family dollar. I am writing because the manager in the store at westlane shopping center in Indianapolis, IN accused me of stealing. I have never stolen anything. It was an insult to me. The date of the incident was September 19, 2017. She told me that the district manager came in and told her that I was not allowed in the store anymore. I would like an apology from the manager and the district manager for accusing me of a crime I did not commit.

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2:42 pm EDT

Family Dollar employee discrimination

I was a current family dollar employee, they discriminated me 24/7 they didnt want to help me, they didnt want me speaking with any employee or working with other employees. They didnt want anyone to work with me or speak to me, they all would help one and others out but wouldnt help me even when it was asked for. They also never mentioned my breaks to me, even if I tried to go on my breaks they would become very negative and start complaining. I was disrespected on various amount of occasions, and the manager at district 5719 edward smith tried to make me miss a day of work just so he can fire me.

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1:49 pm EDT
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Family Dollar items out of stock

I have visited this store several times in the last month and a battery that I need has been out of stock. The battery number is CR 2067. I have ask employees there at the store could they get this battery restocked and they always assure me that they have done this. One month should be ample enough time to get this item restocked. I am very disappointed in the service of this store in my little town. Could someone please respond to me and me know what can be done?

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1:00 pm EDT
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Family Dollar the family dollar store #08437 in bloomfield ct has often not been open per the hours noted by the store.

The store has recently in the past several months been routinely opening around 9:15. The hours as stated on the door is 9:00 to 8:00. I have watched numerous individuals leave the store doors upset. I am a routine customer who spends approximately $300.00 dollars per mi th on my household supplies. I am so frustrated with the running of this store that I have decided to go back to Walmart based upon these business practices.

The new manager spends most of her day talking in the phone, playing loud Spanish music and not performing her duties and or responsibilities.

I don't want family dollar to fail in our area. Several elderly individuals shop there, but are looking to go to Walmart if things do not change.

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9:40 am EDT

Family Dollar a customer's purse

I went into family dollar on E.Ledbetter store#3732 and because i wouldn't give the worker my pusre which i havent stole nothing i just walked in the store the guy working there pushed me on the ground out side the store because he called me a [censor] and I defended myself so i got off the ground and hit him with a stick this happened on 9-21-17 @ 8:30 cause the store opened late

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12:21 pm EDT
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Family Dollar outside trash

Your location in Sanford, Florida, located on the corner of Celery Ave and Mellonville, needs to do a much better job picking up the trash outside. Not only is the main entrance to the store a trash heap, there has been a pile of collapsed boxes at the Mellonville entrance for months. We will go to the city if this is not corrected and maintained daily. Thank you.

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10:24 pm EDT

Family Dollar unsatisfactory and rude service by store manager

I recently went to the Family Dollar Store located at 200 East Saint Georges Avenue Linden New Jersey store number 11667. I'm a frequent couponer and I visit the store often. I've never had a problem at this store but this particular day September 19th 2017 I had an encounter with a very unprofessional and rude store manager by the name of Roberto. On a lunch break, my co-worker and I stopped at this particular store to do some couponing. After completing our shopping and as we approach the register the store associate immediately pointed out a store policy sign regarding couponing that was taped to the counter of the at the register. I place my items on the counter and gave the store associate my coupons. He never looked at the coupons and immediately summon the store manager who was standing to the side. The store manager by the name of Roberto look at the coupons and ask the store associate how much were the items. The store's manager stated he could not accept the coupon that would allow the item to be free. I ask Roberto where is it written in the store policy and to show it to me. He informed me that his district manager informed him of this. Keep in mind I was at this store previously and purchase the same items without any issue. At this point at this point the store manager took my coupon off the counter and the item and took it to the side and proceeded to take a picture with his cellphone of my coupon and the item when I asked her what was he doing he said that he was taking a picture so he could send it to his district manager I told him that he would have to ask me for my coupon before he could just take it from me. Iventure got my phone and took a picture of him taking a picture of my coupons. At this point he became irate and stated that he was not going to argue with me. Him that I was going to contact the corporate office. He then proceeded to offer to give me the corporate number and then stop while attempting to write the phone number ball the paper up and told me to Google it. How to treat a customer this way. Roberto then said you want to see unprofessional, get out my store and don't come back. I was so horrified by the disrespect of this of this store manager and his unprofessionalism it's beyond words. The store so if this is how Family Dollar Tree trains their managers to treat their customers then this company will not be in business for long. That was fast I demand this manager Roberto be reprimanded immediately for his actions this is no way to treat a customer frequent customer. Simply appalled.

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9:09 pm EDT

Family Dollar service complaint

Good evening. The family dollar in Louisville ky on 4th and oak. The employee that was working tonight shift (09/19/2017) was very rude and disrectful. Also the manager closed the store at 9:45p. The store had a janky sign with hours mon- sun opening at 8am and closing at 10p. The employee watched me in aisle way of the sanitary items. I felt disrespected by that. Again the employee felt the need to continue to argue back and fourth with me and the manager on duty allowed her.

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4:39 pm EDT

Family Dollar customer service

My Wife and I were at the Family Dollar Store #04022 today around 12:45 pm. My 53yrs old wife had to use the Bathroom.
Lori at the Register told her that their Bathrooms aren't open to the Public. But, my 53 year old wife could walk over to the Casey's Store, to use their Bathroom.

Later, When we checked out with our merchandise, my wife asked for the corporate Number. Lori changed her tune about their bathrooms.
That they were only dirty, and she hadn't had time to clean it.
My Wife almost peed in her Pants.
Is it your Company Policy, to close your bathrooms to the Public. And making them walk to another Business to use their Bathrooms?
When I called Customer Service, I was on hold for over 42 minutes, and never got to talk to anyone. When I called the Second time I was on hold for 49 minutes and was disconnected...
You can contact me at the Number above.

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12:01 pm EDT
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Family Dollar employee

I was just in the family dollar located at 5519 78th St. South Tampa Florida Store #08053. My husband and I just went to this store for me tampons. He forgot his shirt and was buying one but the cashier was treating him like some kind of criminal or like she was to good to be serving him. I'm so pissed at that store and have alot of family that goes there and if you keep employees like that trust you'll loose lots of business. Thank you hope you do the right thing.

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11:29 am EDT

Family Dollar bluetooth headset

I bought this item from the store located at 2600 Main Street Jacksonville Florida. I had to pick up my medicine and went to a different Family Dollar which is at 223 East State Street Jacksonville Florida. The manager told me their policy on electronics is if you bring it back even with the receipt you can only exchange it for something else in the store. She also told me that I needed to take it back where I got it from because they don't even carry that item. She was the manager of the store that is working today. And was very nasty about it. She also stated that I can look at the policy but she had posted on the wall. When I went back to the store that I purchased it from on Main Street the 2600 block they told me that was not a policy that was a made-up policy and that she should not have told me that I am reporting the store at 223 East State Street Jacksonville Florida 32206 for putting up fake policies

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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