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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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G
3:09 pm EDT

Family Dollar employee

I was wrongly accussed of stealing recently. I allowed the employee to search my things and she did not find anything. She continued screaming/yelling in my face in front of other customers. I tried explaining that also happens at Dollar General and that it most likely is my car key or phone but she just kept repeating why is it beeping and not trying to hear me out. I was highly embarrassed & disgusted by her rude actions. Not once have I ever been accussed of stealing. I asked her to pull the camera because I'm innocent, she refused & asked to check me again..I refused because if you didn't find anything the first time you won't find anything a second time and was told never to return!

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2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar i'm not complaining

Actually I am not complaining. I have a request. After dealing with so many angry, frustrated customers, I thought you might like a little respite.

I've been trying to explain to my great-niece, that texting or talking on her phone during work might jeopardize her job.

Of course despite my working in Customer Care longer than she's been alive, she thinks I'm wrong.

When I completed my Family Dollar survey, I was delighted (vindicated) to see the question about employees' personal cell phone use.

Please please forward the survey to me either electronically or by mail.

[protected]@gmail.com

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D
8:56 am EDT

Family Dollar store keeps door locked and wouldn't let customers in

I've been shopping at Family Dollar #6310 on Jeffersonville Rd, Macon, Georgia since it opened around 10 years ago. The store is always cluttered, with boxes stacked in the aisle, but that is not my complaint.

I went to Family Dollar this morning around 9:15 (store opens at 8). There were customers inside the store, but the door was locked. I knocked on the door. The customers and clerk just looked at me and laughed.

This is not the first time I've gone in the middle of the day to find the door locked with people inside.

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S
9:17 pm EDT

Family Dollar employees

I have stopped by the Family Dollar store in Stanton Ky with my children where I was not happy with two of the employees. I can't remember their names but they were both male employees, one was thin and one was over weight. My complaint is that on more than one occasion my children and myself had to listen to these employee's cursing loudly while having a conversation with each other. I feel this is very inappropriate, especially with children present. I'm not sure what your policy is about cursing while on the clock but my family and I are very offended by it.

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5:33 pm EDT
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Family Dollar district manager / assistant manager

I honestly do not know where to start, Lets start with a woman name mandy who is an assistant manager in the La Junta Store, she came to the las animas location to work a 9 hour shift without break which is against the law, but she is not my concern, I have seen workers there who work alone in the entire damn store ! they dont have no other workers to come in and help because they refuse to get this store a manager who has not had one for nearly 8 months now! Not to mention they have to send people they trust to the bank because there is no other workers there to take on that task, people who arent even working for this company is doing work in the store. Workers are being mistreated due to the fact most of them sign up for part time work and yet LISA the district manager is scheduling them more than 40 hours a week. when they try and speak to her about it, she basically ignores them. I witness an incident where a very stressed worker been there before 730 working an hour free because they have to unload a truck because the district manager cant get up off their behinds from taking constant vacations to get people in there to help these people out. I do not know what happen to that employee but I believed he may have been fired, which is UN acceptable and not right considering it is not his fault that management is so piss poor. Mandy was covering the store Friday October 6th, I simply asked one question, do they have you here alone ? she said yes and then went on to illegally slandering another employee when things got to much for him the other day. She was also seen in front of the store where her car is parked sitting on the hood smoking cigarettes taking up a spot that should of been for customers, she was also on her cell phone while checking out customers, while she continued to slander the other employee, I hope and pray that the other employee finds out and sue her because that is simply not right. Family dollar in las animas needs to get up off their butts, get more people in there to help the store run smoothly and not have only one person in the entire store trying their best to run it as the line continues to grow and go all the way to the back of the store. Many people have said they called corporate, then why is there nothing being done about it ? why are they scheduling part time workers over the amount of hours they are allowed ? Why are workers working as much as 9 hour straight without breaks. DISTRICT MANAGER Lisa I believe her name is, is on constant vacation she should be fired along with Mandy, who is also rude to other workers I have witness not to mention people not doing their jobs right, I went this morning to buy a case of water, . pick the water up and bottles fall every where, when I get to the register a different worker asked if they were all there, I said I hope so if not may i bring it back ? Yes was the answer but if its missing bottles We cant do it .. What a shame! get the big dogs in this store to make it better, or close it down period !

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J
5:31 pm EDT

Family Dollar store #08743 is a hazard to the community.

What a mess! This store is an accident waiting to happen. There is merchandise, trash and boxes piled high. The merchandise on the store shelves is just thrown on there. Someone is very likely to get hurt in this mess. I could only see one employee on my visit and that was the person running the register. I will again never return to that location.

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M
11:30 am EDT

Family Dollar customer

I work in the plaza so i go into this store on kimberly and 441 (state road 7) everyday for all my needs from snack to a dring even suplies for work and all the employees are polite and carring but this one manager shes hatian and looks like a teenage boy (wont give me her name and she doesnt wear a name tag) shes so rude everytime i go in there she has a attitude and rolls her eyes when u have any questions for her so one afternoon i bought a lighter and i went to use it the following day and it wasnt working so i went to the store and showed the lighter she said i was trying to steal and lie that i purchased the lighter there lmao the lighter was 1 dollar i had 400 in my pocket why would i be trying to steal a lighter if i went to the manager to show the lighter was broken lol so how do u figure i was trying to steal anyways i left when i came back the next day for a dring she was nasty and tolled me why was i coming back since i was trying to steal. How rude and embarrasing i ended up leaving my stuff at register and walked out and now everytime i walk by the store and she sees me she points at me through the window and gives me her middle finger i just cant believe shes the manager ... shame on Family Dollar for having a store manager that treats customers like this!

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S
9:36 am EDT
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Family Dollar poor groundskeeping

Store #4280: The parking lot and landscape is neglected, there is paper and trash on the grounds, paper cups, plastic bags and other debris in landscape. It seems to me that management does not care about the appearance of the business. I feel that this is unprofessional and makes this business look bad. This is a poor representation of the Family Dollar brand.

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S
11:31 am EDT

Family Dollar customer service

I visited the 5009B Governor Ritchie Hwy location, where i attempted to redeem two 3$ coupons on a merchandise. The cashier did not understand the coupon. The coupon in print says that i could use one or more coupons on any Reckitt Benckiser product. When trying to verify with a manager the two employees conversed in foreign language and without looking at the print on the coupon, the manager told me i could only use one on the product. I asked the manager to read the print because it was an misunderstanding on his end. The manager then started becoming very disrespectful, calling me a [censor] and telling me to get the [censor] out of his store. This embarrasing exchange occurred in front of customers. Some other customers were even recording exchange.
Employees did not have name badge on. Both employees also refused to give me any information for a coporate number. I was also denied purchase of my other items.

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6:09 pm EDT
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Family Dollar employee

Very rude. I wanted to purchase candles that were on clearance. They were ringing up for one cent. I wasn't aware they were only a penny. The original price was a dollar so being on clearance I didn't figure they would be much less either way I wanted them. She said rudely that they were ringing up incorrectly that she wouldn't sell them because that couldn't be the sale price and it was a discontinued item anyway. I asked to speak with a manager, she told me I didn't need to because she knew what she was talking about. Also the last time she was working she cashed me out and was ranting and raving about a previous customer. Saying she isn't a people person. She says this about herself, well it definitely shows! I will not shop if she is working. I will spend my money elsewhere.

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M
4:57 pm EDT

Family Dollar coupons from coupons.com

Dear customer service, I went to a family dollar store today hoping that I could get some 2 dial soap pks (6 bars/pk) using my printed coupon from coupons.com, unfortunately the manager said that your system does not accept coupons if the customer can get it for free. Well it is not for free I will just get an additional 1 dollar off from the 5dollar for 2 packs dial soap (6bars). You should put in your weekly ad that coupons other that your smart coupons are not accepted. Aside from the embarassment that it were not accepted, I just wasted my time, effort, gas, in going to your store. So can you clarify on this if this is your policy so I will not be wasting my time going to your store to avail these coupons? Thanks!

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4:22 pm EDT
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Family Dollar I am complaining about the supervisor customer service

I went to the store like I always do, looking for some plates and lock for my house. I was standing at the line with 3 others customers waiting for the cashier, when a lady approached to the supervisor, and ask her to open the register. I immediately told her that we were on the line it was very disrespectful for us that she opened the cash register for a specific person. She told me that she didn't went to opened but she did. She also told me that she was not a cashier. When I got to the cashier I asked for a supervisor and Idia which is the cashier name, told me that the supervisor was the person who treated me extremely rude and was disrespectful with the whole line who were complaining too. After the cashier finished with the transaction I stepped to the supervisor cash register, and I told her that she as a supervisor was not supposed to gave me that attitude. I advised her that I will submit a complaint, to what she said that I can send as many as I want, at the enda nothing is going to happen to her. I felt sad, upsed and angry because this is the store that I always use for my house, and I was abashed and given a really bad customer service. I asked her name but she refused to provided it. I think that those kind of bad experience should not happen again. People like me just want to be respected and we expect to have a nice time when we visit the store to purchase. I am also disappointed because if she is a supervisor she should have the best customer service ever. I hope that her manager or someone about coach her and take measurements for this incident, especially for the answers that she gave me.

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2:02 pm EDT
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Family Dollar music being played

I am complaining about Family Dollar store #08871. I object to the store playing only christian music. Not everyone who goes into the store is a christian. I complained in - store and was told it is the only kind of music they are allowed to play. In your private home, OK, but not in a public business! I don't want to be forced to listen to christian music.

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Update by constancelow
Oct 06, 2017 2:17 pm EDT

I am complaining about how "you" state, in several places, the stores customer service number. I called that number several times and never got to talk to a representative. All I got to was the recorded voice telling me ( after I pushed the #4 ) that to make a complaint I was to contact Family Dollar on it's website.! It's like once I tell "you" I have a complaint, "you" hang up on me. I am on your website but still no way of talking to anyone.

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D
1:59 pm EDT

Family Dollar I ask before I purchased my merchandise could it come back if not correct I was told yes

I had purchased a track phone at family dollar on west 4th street and the manager was rued and unprofessional talking with me with lots of attitude. I told her the cashier told me I can exchange if not the right merchandise, I was told I don't care what you was told no exchange I also to her I had receipt. All im asking to exchange my merchandise I pay money for she could have solve problem in a more supervisor why. I need to exchange or get refunded my money .

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12:57 pm EDT
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Family Dollar cashier and manager were very rude to me as a customer

I went into store number 7452 located on puritas avenue in cleveland Ohio. I didnt catch the names but when I was checking out I slid my card and tild the cashier that I wanted to get something else she held the transaction back I went to get my item and came back and when she rang up my items all together she said I had insufficent funds. I can over draft on my card. I dont know what happened but apologized and called my card and the transaction went through on my card. As I was leaving rhe cashier said very mean"well next time you need to call your card before coming here because I have to put away your groceries and this is ridiculous!"she screwed something up. Im not sure what. Well when I got in contact with customer service the lady wanted to speak with the manager and the manager refused to talk to customer care because she said that they are not allowed. The customer representative was trying to get my funds back onto the card and she needed the manager to confirm that my transaction did not go through. Well the manager would not talk and walked away so when I asked to get the corporate number the manager had an attitude and gave me the number. As I was walking out the manager and the rude cashier were talking loud saying"I dont care if she calls corporate let her call and they were laughing". I was embarrassed. The cashier was not in trouble for being rude and on top of that the manager was laughing and being rude as well. There also was other customers around. I had funds on my card. I had up to 100 dollars to overdraft and my items came up to $75. The cashier did what she did and it was not my fault that it said unsufficient funds. Very very poor communication skills.

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11:04 am EDT

Family Dollar manager attitude

I've been in family dollar many times. Most of the employees are working extremely hard, but the manager is on the phone with her boyfriend/family member, or friend constantly. If I try to ask her a question, she will slightly move her phone and give me a backhanded answer and walk off. The other day I was in there and she was talking about how she couldn't stand one of her employees and she was trying to make it miserable there so they would quit and she could get their hours. Today while I was in there I overheard her tell another customer that she didn't have to work because she had the employee working at the counter to do it all for her. Something needs to be done about her. I've seen many people start working there and quit after only a short amount of time and they all say it's because of her. I'm also sure that she is doing pills while at work. People need jobs and she is making it difficult on everyone there and receiving all the benefits. I would like to see her be reprimanded or at least evaluated without warning. She is a terrible boss. Many customers agree with me.

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C
10:46 am EDT

Family Dollar halloween discounts

Went to buy my grandsons friends hair color and face paints, sign says 25% off costumes, decor and accessories. Grabbed all the items that I need it got to the register the young lady charged all my items. The 25% didnt come off so she called the supervisor by the name of jovanna, she told me that the items were not a part of the cell that the face paint was but the Halloween hair color is not an accessory and it was a non seasonal item I work in retail and knew that she was wrong in front of customers continue to be disrespectful and would not give her name so the lady at the register wrote her name and corporate number down for me. Please correct me if im wrong...

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S
6:58 am EDT

Family Dollar employee issue think a store manager

I was very disrespected in your store .your manager (i think he was wants to have his way that is not not store not store scans a coupon as you scan the item I have been this store several other times and have never had the problem that I had normally they scan everything i put my number in for the smart coupons then i give them my paper coupons not with this guy he wants to scan a item scan the coupon you have a deal spend $15 get $5 off you can't get the deal with the coupons being scanned with and the reason he says he does it like this is he don't feel like having to go back and check items if the coupons doesn't scan them he says I don't have to take your coupons theses coupons are not printed from online they where from the Sunday paper i have been couponing for over 5 years never have had been so disappointed disrespected I felt because I was couponing I was to be treated a certain way i know there is couponers that are out to do the wrong things i teach a class on how to coupon I had someone with me that I was teaching in the aisle with mine and her cart he walked by said something to her about having two carts because of this situation she don't even want to coupon no more i shop in many stores dollar general shoprite Wal-Mart etc never been treated like this i would like the DM of store number# 10813 to contact cause this was unacceptable thank you

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4:13 pm EDT
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Family Dollar customer service complaint

I went into one of your stores in utica, ny 13502 it is located on genesee st in south utica every time i shop there the line is rediculous only one register open 2 shut down i procided to ask the manager which walked by the long line 3 times i asked him if he could please open another register he walked right up to me and said "if u r gonna start trouble u can leave my store" now remind u i only asked if he could open up another line cause there had to be at least 15 people waiting .I then said, "whoa" all i asked u was to open a line, then i said well u are walking around doing nothing, "the women behind me said, to the manager you are rude all we want is to get checked out as he procided towards the register he was complaining that he had things to do but from the looks of it he was doing nothing, i then put my stuff down asked his name which he tried to hide the tag, his name is joshua, and i told him that that type of behavior towards paying customers is unacceptable and he should be re evaluated. For that job! I work in retail the customer is everything they are what keep the buisness going we take trainings on customer service i will never shop there again and i will tell every friend and every family member about my experience at family dollar! Not only is the long the manager rude i also waited 30 min on the phone to talk to a person about this encounter i whould appreciate a response thank you

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12:02 am EDT
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Family Dollar employee / manager on duty

I went to my local store that I have been in at least once a week for a few years now. Today [protected] at about 9:10 am I pulled up and noticed a woman standing outside the door smoking a cigarette and talking on her cell phone talking about something that had happened to another worker, at first I didn't think much of it until later after I went in the store. There was no workers at all inside the store she was the lady outside the door smoking, while I looked around shopping she came in and got on the computer that was there for people to fill out job applications, while she was on the computer her cell phone rang and she got on the phone again talking about her job and what she had to do, another customer and man went up to the register to check out, she came and checked him out but while doing so she continued to talk on her phone, telling that this other worker was banned from any and all Family Dollar Stores, and that she could not even go into one of the stores to shop, and how lucky she was that they didn't do anything worse, while the man got checked out, I got in line behind him, and another lady customer them came and got in line behind me... while I was listening to her I thought "She needed to get off her phone and do her job and stop talking about the other worker and what happened in front of the customers that way." As the man walked out and worker started to ring up my item and take my money she get off her phone and then tells me and the lady behind me how it was another Family Dollar Store Manager and they really had the gossip going on and that the Manager from the other store just had to find out what happened... she should not have been on the phone in the first place and talking about that in front of customers, and she definitely should not have told the customers about what was going on... I have never see or heard such ever in that store before.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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