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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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11:12 am EDT

Family Dollar i'm complaining about my store manager

I've been in the hospital since 5am yesterday morning. I have told my manager Linda that I was here. Everytime I found out something since day one I told her so I wouldnt have nothing hiding. So when I told her I was in the hospital this is the text messenge she sent me back. This call out is not accepted and will be documented as a no call no show. I explained to you that u need to call the store for any and call outs. My thing is I contacted her on her phone because I know how busy the store can get so I text her phone.

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9:07 pm EDT
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Family Dollar all liquid laundry detergent in the sales ad.

The sales ad dated June 28-July 7, 2018. All liquid laundry detergent 54-58oz. Using my smart coupon the final sale price is $2.95. On Thursday June 28 there was one on the shelf. I puchased it. I wanted more. I ask the store mgr and she said the truck hasn't been unloaded. The shelf is now empty. I ask Friday, I ask Saturday, I ask Sunday and I ask today (Monday). I got the same answer. The truck hasn't been unloaded. I ask if there was any way she could locate 4 on the truck. That's the quantity I need. She said no I would have to wait till the truck is unloaded. I told her the sale was half over and when did she think the truck would be unloaded. She said she didn't know. I ask for Family Dollar Home office phone number she said she didn't know it. I'm going to check one more day and after that Family Dollar will lose my business. If circulate a sales paper and the item should be available for purchase. Not tell the customer 5 days in a row that it's on the truck and she dosent know when the truck will be unloaded. I will be very discouraged from doing business with Family Dollar again. I'm going to delete my smart coupon app on my phone and I'm going to post this message on Facebook. There's no good reason why the customer can't purchase the item if it on location. This store needs some management skills. I will do business somewhere else.
Chris Kerry
1500 Clay st.
Winnfield, La. 71483
[protected]@gmail.com

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5:11 pm EDT

Family Dollar customer service - store #04740

I went to this store to purchase a product and saw the worst customer service I have ever seen. I have been in this store previously and have has =d bad expereince this was the worst . I was in line there were at least 7 ppl in line. 1 cashier, there is another worker bald head, black male he was not wearing a name tag and just standing around. A elderly women said to him he needs some help talking about the cashier and this worker rudely said back to this elderly women "thats what wrong with black people they dont know how to wait" then after being told not only by her and myself, other customers this was rude, people are in line waiting and your standing around he again said louder " thats whats wrong with black people" another customer said you dont want your job, he responded " Im keeping my job " and walked away and left a line full of customers. I asked for a mgr and was told he was out. This is the worst service i have ever seen and i will never go into this store again and will make sure ppl know this is respect and service from Family Dollar. This worker needs to fired immediately and he is the only worker there that looks as i described. I also want a formal apology from the manager of this store. This is disgusting and this worker obviously didnt care and if this is what FD stands for i will not be a customer.

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Update by Timfamilydollar
Jul 02, 2018 5:24 pm EDT

Added description that i left out, he has a lazy eye, just so you can clearly identify him.

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11:14 am EDT

Family Dollar purchase of 60 minute add on card at store (45th street and avenue q)

At your store in galveston texas 77550 I attempted to buy a 60 minute add air card. The cards stored behind the counter. As many times before she scans the bar code. Then get a receipt with pin number. Shortly after my purchase I enter the pin number nothing happens. I tried 2 more times I enter the pin number. What she actually scanned was the bar code for a dubbler card. When I buy 60 minutes tracfone adds 60 more minutes. All I would liked o do is return the doubler card. Then purchase 60 minute airtime card. I already have a doubler card on phone. (only one per phone). The manager tried to return the card (not very polite) at this time. The register said insufficient funds for a return. His response was"im not going to cover $20 out of my pocket to cover this.) guess what folks (I am the one that reached into my pocket and put the $20 out there. All I want is a 60 minute tracfone airtime card. They are the same price. Scott ogle galveston texas ph# [protected]. But I have no airtime on phone. Lol. Please text [protected] and I will callback asap.

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10:34 am EDT

Family Dollar refund

While at store I purchased Glad bags and the $3.00 Smart coupon was not taken off. I went back into store to make correction but was told had to contact corporate. Once at home realized overcharged for Arm & Hammer carpet fresh as it should have been $1.50 instead of $1.80. I am seeking a refund of $3.30 for overcharge on items which should have been discounted.

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FDSM3515
, US
Dec 13, 2018 12:39 am EST

Your items did not qualify because 1. As previously stated you had the wrong bags and 2. Family Dollar doesn't honor single item bulk offers, you must buy the qty stated for the discount

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9:20 am EDT

Family Dollar customer service embarrassed and humiliated

I'm a regular Shopper at Family Dollar Store.#00871 in most point, ms. But this Saturday June 30th 2018 the store manager Jim and him embarrassed and humiliated me because on shelf it was a sale for 6.95 at but it rang up $8 I told him the on Shelf had said it was a sale when he got it he said it expired I said well that's what it said I did not know it was expired. It was line of people and he said I'm always starting problems there the next time this happens I'm going to banned you. I don't steal, I don't have confrontation with anyone there the only thing I do is say some thing when im over charges. I'm on a fix income and I set a budget if the price says one thing but it ring up another price don't I suppose to say something. The opening late they close early one time they turn away 4 people because they was closing but it was only 7:50 and the close at 8:00. I Witness the store manager Jim having a consultation with another employee and one was cussing. I also witnessed a customer leave a dollar on the counter at a employee pick it up and put it in her pocket. I really think I'm going to sue.

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12:27 am EDT

Family Dollar store is totally trashed

I visited store # 5077 in Newport, ky. Worst dollar store I was ever in, and I shop in alot of them. The floor was fillthy, there was an employee tring to mop it though. The isles were so trashed you couldn't even get down some of them. Boxes, carts, etc in the way. The shelves were even worse, just everything out of place, looked like ppl would just pick something up then two isle over, throw on shelf. Half of the shelves were empty. . ..
Will never shop there again

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2:27 pm EDT

Family Dollar marketing/ cleanliness / duties

Hello. My name is Paris Stephens. I am writing a letter because I truly hate to see a store that has employees that are trusted with responsibilities of running the business and are paid to do so but absolutely do the very opposite. I am sure there are people that meet the requirements to run a store but they lack the passion and motivation it takes in doing the best you can. There are people like myself that has been on a job and always took pride at my position and made sure I did my very best. I am always never given the opportunity to show my best performance because of my eagerness and willingness to come to a job as a brand new associate and start to do an outstanding job and the lack of performance in others become noticeable. I have Always had a hard time fulfilling my role because truth is people will join in together to prevent another person from doing better. I take a love for people and I love to implement change and innovative ideas to make an change that impacts. I often visit family dollar in my neighborhood just about everyday. I wanted to apply for a position there because I watch employees and how they deal with customers and how they interact with one another. I have always come in to the store and sadly it's a disaster and I wonder how is this possible to have continued on for such a long period of time. I see so many things I would do but I have worked with people just like the people that are employed there., and from my own experience and how they interacted with me I would not be received well because I would want to change and get the store in order and running perfectly and from the looks of it having the eyes that upper management are not able to see I would once again be fighting a lost battle. I have pictures of what the store looked like this morning and I watched to see what efforts were being made to clean up and it was none. From a marketing perspective the way a store looks to the eye of a consumer draws In more sales. This store is not properly staffed. If you hire people it should be people that have a genuine love for people and a passion to do the best performance at their workplace. They should have the will to be on a team and make it happen together. I would like to apply for a position at this location so that I can learn what needs to be done and get the store cleaned up and looking great so that this store in my community can draw in more sales and I have my favorite store looking like it cares about the people that come in and spend their money daily. My community matters to me. The people inside of my community matter to me. Our store should not look like they don't care about the customers. I would like to apply at this location because it looks terrible. I have pictures I took today Sunday July 1, 2018. I am not only writing a complaint but offering a resolution that I want to become a part of. I am offering an idea that I know would work. This is an idea that would less likely be taken serious but would actually work and cause a dramatic change in what is wrong . There really should be a team of people that deal only with the actual cleaning and stocking of the store. I would be be a part of the team that actually help with increasing sales. My love for people and making a difference is what will bring in customers and sales. Family dollar is a mini Walmart and it should not look like a disaster. Having employees that meet the qualifications for a title is one thing but hiring employees that meet the standards for leadership should always require a person who has a drive and ambition for the job as a whole. There is a wonder in my city of how does Chik Fila has the best service everyday. Every employee is always present with a great attitude and always polite. They are fast and never have employees who show a lack of concern for their job. I would like to go clean up Family dollar stores and make them look like they should look and remain looking like they should look. This should be considered and not ignored. The way it has been is not working and no matter how many qualified people who gets hired to already do this as a part of their duties. If you don't place a person in that position who has the heart for what is required you will always fall short and always be fixing a problem that never gets fixed but is temporarily fixed. Innovative ideas always work! This store at 1539 Whitten road Memphis Tn. Is the store location. Bartlett/Memphis

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10:25 am EDT
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Family Dollar horrible customer service/unfriendly staff

I am writing to complain about the poor customer service I received at Store #00435 5290 Norwood Ave Suite 1 on Sunday July 1, 2018. Upon entering the store the young man sitting behind the cash register was other wise engaged on his cell phone and did not greet me with a friendly smile or a "welcome to family dollar". The items in the store was so unorganized and junky. I found it to be one of the worst shopping experience. Upon check out the young man still did not greet me, only rang my items up, bagged them told me what my total was in a very low uncaring voice. Took my money, gave me change without any kind words or so much as a thank you. I will never shop at this store again or recommend it to anyone I know.

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2:13 pm EDT

Family Dollar fayetteville, tennessee

Half an hour ago I bought 7 items and tried to use my debit card. It was rejected -TWICE! I knew I had money in the bank but wanted to give you the benefit of doubt that it was a mistake. I rushed home and of course I had money in the bank--plenty of money! Do you have any idea how embarrassing that was? Is this any way to do business? Well you will not get any more of mine! Obviously the machine is defective or the cashier did not know what she was doing! If this happened to me then I am sure others have been humiliated as well. What has happened to businesses who care about providing good customer service? Dollar Tree being one of them. You need to have your machine checked! Or better train your employees! This is embarrassing to say the least!

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7:00 pm EDT
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Family Dollar emotional humiliation and mistreatment

I have a a complaint of store located at 28610 S. Dixie Hwy homestead, FL where employee Mercedes insulted me because I asked her to do two separate transaction so that I can use coupons, she refused so I told her I didn't want the merchandise so she began to insult me saying I was a miserable person with no job that had to use coupons to shop and she didn't because she has a job and went on and on insulting me and humiliating me in front of other customers and my two small children and threaten me she was calling the police at which I responded ok go ahead I will stay here and wait for the police to please give me corporate number her name and her supervisor name she claimed her name was Stephanie and that store has no supervisor, then she locked herself in the restroom refused to come out and help another employee whom she left alone with a store full of customers at which point the other employee needed help to do a void for another customer, Mercedes refused to come out and help him, instead gave him her employee number over the phone so that he can do the void himself. I stayed the whole time and waited for the police to come, I found out by the other employee her name was actually Mercedes not Stephanie, she came out of the restroom after 20 to 30 minutes proceeded to call police while she argued with me stated the supervisor to that store is Nancy, I asked her for supervisor number again she refused, I spent over two hours at the store waiting for police while she, argued with me, gave me nasty attitudes and insulted me, I am a single mother of 4 who has 1 autistic child and I am disabled myself and honestly this is not the way to treat customers and not having a supervisor at the store to help with this problem is not acceptable! Before the incident as I was shopping Mercedes was too busy talking on her cellphone to her mother speaking of that tomorrow there was going to be a different manager there because she was quitting and started talking bad about the job and the company in front of customers as they were trying to get her attention to pay for their items. After the police arrived I was handed a piece of paper written by Mercedes with this #6402982 which apparently is the number of the complaint she put in against me of the incident to corporate family dollar and she refused to give me any number so that I could call to voice my complain. This is unacceptable to be insulted and humiliated in front of my children and other customers by an employee of family dollar, if I don't get an answer to this complaint my next step will be to contact all news channels to report the major problem that family dollar is having 1. No manager or superior at store 2. Horrible customer service where employees mistreat customers with disabilities 3. By law another unauthorized employee used employee number to make a void because Mercedes refused to come out and do it, that is against family dollar policies and its grounds for immediate termination of employment, I believe this situation is very serious and merits the immediate termination of employee Mercedes. As per regulations in any company one is supposed to try and cater to customer, be respectful and kind.. This by far has been the worse customer service experience in have encounter I will also look into contacting an attorney for compensation of emotional distress and damaged made to my person from this family dollar employee if I don't receive a call from corporate and have this issue taken care of, no one has the right to cause someone else humiliation in that manner especially if it is a customer/employee dynamic. Please contact me at [protected] Jessica thank you for your time and I will await your response.

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Update by ConcernedMother1
Jul 09, 2018 12:58 pm EDT

Yea with this joke of a website I just learned that miserable people that have no life rather go online and "trolled" People as you call it when what they really are is bullies that hide behind a computer screen to try and hurt people emotionally because they are so unhappy with their lives that the only thing that makes them feel better is to go online to try and humiliate other people because they have nothing better to do with their lives wasting their time on this website talking crap but are such corwards they hide behind a computer screen to do it. Yes I was naive to believe this website was legit and serious but now I see is a Joke, a place for miserable people to come and waste their precious time trying to tear other people down instead of doing something productive like feeding the homeless, visiting a nursing home and give people kindness, help them change their lives for the better. No of course not because they are so spiritually poor that they rather tear down people than help. I feel sorry for these "trolls" It must really feel bad to be so empty and miserable inside.

Update by ConcernedMother1
Jul 04, 2018 9:01 pm EDT

This is getting out of control I thought this was a legit serious business to post a complaint but I see this website is a joke, does anyone know how I can delete my complaint and account? Seriously I'm even getting phone calls from people acting as if they are corporate and then go on calling me names and acting out ridiculous scenarios, in the meantime I can't find any where how to delete my complaint, account and all my information from here, I can't believe I thought this was a legit place

Update by ConcernedMother1
Jun 29, 2018 8:26 pm EDT

Ok I don't know how this happened but some one posted after me that I hit my children and the police took them away and that I mistreated my children THAT IS A LIE! I IN NO WAY MISTREATED, YELLED OR HIT MY CHILDREN AT ALL! my children are here with me and the police agreed with me that the mistreatment we endured was unacceptable, I'm pretty sure someone from family dollar posted those lies!

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4:35 pm EDT
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Family Dollar store manager

My husband and I frequent a Family Dollar in our neighborhood in Lubbock, Texas. The store manager, Tamara, and my husband had a falling out this afternoon over a special on Pepsi products. She stated that Big Red is not a Pepsi product first. Then stated that depending on where we lived in Lubbock, depends on wether or not Big Red is a Pepsi product. When she realized what she had said was completely invalid she went on to state that my husband steals from the store, mind you, we are in this particular store at least once a day and if this were true shouldn't she have us trespassed from the store? We have been dealing with Tamara for the last 4 years, more or less, and she has not only treated myself and my husband extremely disrespectful but other customers as well. I have witnessed this myself on several different occasions. I was even told at one point that she has been talked to about her performance and that in order for her to keep her position and not have these types of situations she limits her time at the cash register. Which I have noticed she is never a cashier or even deals with customers unless a complex matter that other team members are not able to deal with arises. I come to you as a customer and ask that something be done. This type of behavior is very troublesome and has been going on far too long. My husband and I work very hard for our money and have never stole in our lives and have actually instilled the same morals with our three boys whom frequent the store with us. This was an extremely embarrassing situation that happened in front of many other customers and now my husband refuses to ever return to this location. I ask that a reply to this complaint be done via telephone and I would greatly appreciate it as well.

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12:19 pm EDT
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Family Dollar i'm complaining about an employee

4016 Bloomington Ave S Minneapolis, Mn 55407 Location . The Employee named Karen "banned" 2 people from the store because of Outside Personal reasons outside of the store. I been trying to reach out to someone because she was trying to purchase Percocet Pills from us & Never got any and now she has banned us from the store because she never received her product. She needs to have a drug test taken . I will be in contact with a lawyer too because she is not a good employee to be in a manager position . [protected] is my number

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3:41 pm EDT
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Family Dollar buying a xbox card then not being able to read the code

When we couldn't read the code on the receipt I was told they couldn't print a new one or even give my money back. I was told if I wanted I could call the corporate office. Which I tried several times and I couldn't get threw. I think you have a very bad policy and that was my grandsons money he had been saving for a card. I would really appreciate talking to a real person and my money back. My phone number is [protected]
My EMail is [protected]@gmail.com

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Update by Margie Chappel
Jun 29, 2018 8:08 pm EDT

I received a call from the corporate office and I explained to them about not being able to read the X Box pin and was told they would give me a new code well when the guy came on to give me the number he went so fast there was no way I could write it down. When I said something to him he just said over and over how I had wasted a number. Then he was going to give us a new code he did the same to my son. When I tried calling back he answered the phone and told me it was to [censored]ing bad. I don't care no one has the right to talk to me like that you can keep your PIN number I will never shop in a family dollar again. I will also tell my family and friends how rude and obnoxious Your employes are.

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10:39 pm EDT

Family Dollar manager/ employees I am complaining about

I went in to store #04210 last night at 9:50 as I walked through the door there was a young lady by the name LaCorsia alone with another lady and a guy. The greeting I received from LaCorisa was I had 3 minutes nothing never said Welcome to the store. As I walked to the back to purchase what I needed the guy yelled out to me Ma'am you need to come to the front and it was 9:54. When I walked to the register I stated to them I thought the store closed at 10pm and LaCorsia said with a attitude it does but we lock the store 5 mins early. So I stated to her that I was a Store Manager and If the store closed at 10pm then it's not fair to the customers to be rushed as I'm spoking to her she throws her had up basic telling me to shut up. Then I asked for Corporate Number and she stated it's on the receipt and I told her no that was the store number. I told her I would google it. We stated exchanges words she cussed me and I cussed her. She told me not to come back in the store and I told her I was fine with that because they were all unprofessional as I walked to my car LaCorsia and her other 2 co workers came to the door and LaCorsia begin to call me B*es and when I told her I would be calling Corp. on her she told me to go ahead and that they wasn't going to do anything to her. I will never visit any of your stores again because the employees are so unprofessional. I was able to record me and her calling each other names and I also stated to her she came to the door talking to me because I have left out of the store and entering my car. I will send you a copy of the video if you need it my name is Sharon Lewis phone # [protected]

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4:59 pm EDT

Family Dollar family dollar store in rio vista california

I've never been to a store where there was so much goofiness going on non productive work I've never waited so long to be waited on I've never waited so long to be checked out I mean and they're just slobs about it they're just pigs about it they don't even have any professionalism at all they were thankful you were they were irritated by my presence and I don't even ask for nothing I was going to forget something minor but I shop there all the time I will not shop there anymore those fat pigs behind the counter are rude and he's very vocal about his gayness he's a gay person and I just tried to call him on the phone I don't know how many times a handful of times never got an answer because they're so [censored]ing lazy they won't move the fat ones in there they don't even move none of them move their lazy they were taught Lazy Lazy Lazy Lazy I'm so disgusted right now I could puke

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5:07 pm EDT

Family Dollar customer service

I would like to know who hired these employees at the store on skillen street in Buffalo, Ny #11878. The customer service is horrible at that store. First of all they are playing the loudest rap music and screaming at each other. Friends of employees are running around the store and a child who was probably about 10 years old was behind the register cashing people out. The employees are cussing while cashing customers out. I walked outside and sure enough other customers are complaining. There needs to be training on customer service. I was suppose to be in and out but stood there for over 20 minutes just for them to figure out the price of something and figure out how to get the receipt printer to work. People bring their kids to that store and I'm sure they don't want to deal with having their small children around that nonsense.

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2:44 pm EDT

Family Dollar the heat in the store!!!

I just left from the family dollar, by my house at store on milledgeville rd. #06058. Not only was I hot... My 2 year old daughter kept saying ma it's hot! I am a regular customer... The employees at this store are very friendly and have great customer service... They looked like they we're about to pass out... Even the vendor that was in the store at the time was sweating profusely! Like really family dollar?!?! It is. Tooooooo hot in your store! Your worker's shouldn't have to work in such uncomfortable conditions... And your customer's shouldn't have to shop in it! I hope the problem with this is fixed soon... I am a regular customer and I will be checking to see how long it takes and how much you guys value great customers and excellent worker's. God bless your worker's for working in such hot conditions!

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3:12 pm EDT

Family Dollar debit card overcharge

I recently checked my debit card statement and i noticed that I was charged $55.41 on 06/19/2018 at 4:35pm. On the 19th I recall purchasing a Hair Brush and Hair grease on my way home from work, which only amounts to 4 or 5 odd dollars. I haven't made any big purchases from Family Dollar to amount to $55.41. I would like this matter looked into and be reimbursed as I haven't purchased anything other than a brush and hair grease.

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Zibah Reyes
, US
Oct 25, 2019 12:03 pm EDT

The catchier charged me $10.00 more then she said she will put it back on my card and charged me $10.70 I am out $21.40 and this stupid [censored] . They don’t know what the hell they are doing. I WANT MY $21.40 back. This happened in #08832 290 Barefoot Blvd Micco. It happen on the 18 of October 2019

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11:05 am EDT

Family Dollar store manager

The store manager at store #11111 Chris is his name he is extremely rude, not only to customers but the way he talks to employees. I have never experienced a MANAGER who is supposed to be a leader handle situations the way he handles them. The way he speaks to your customers is horrible, I work for and live in the city that the store is located in and have catered to the store on a regular basis since it has been there but never ever before until maybe 2 months ago encountered poor customer service and never noticed or saw him until then. He is very rude, non courteous and the store looks horrible as well. He should fix his attitude and while doing that put the nasty negative energy in making the store look presentable.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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Use this comments board to leave complaints and reviews about Family Dollar. Discuss the issues you have had with Family Dollar and work with their customer service team to find a resolution.