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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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4:00 pm EDT

Family Dollar employee service

May 3rd, 2018
Today I was at your Family Dollar Store 4026 River Oaks Drive Myrtle Beach South Carolina. I purchased some cleaning products and when I got to the counter and was setting the products on the counter, the top popped off of the cleaning product Fabuloso maximum clean. It fell straight down and hit the countertop causing the solution to Splash all over my blouse, arm, hand and splashed into my right eye. My complaint is not so much the top popped off but your employees reaction to it. She did absolutely nothing but look at me, I was standing there with clean solution dripping off of me and I made the comment that oh my goodness my eye was really burning. She still at that time did absolutely nothing but stand there and look at me, she didn't offer me paper towels or ask if I was alright, that may be I would like to wash my eye out, just nothing. I then asked her for paper towels and proceeded to wipe myself off and made a comment again that wow my eye was really burning. I reach down picked up the top and she put it back on the product and continued to ring up my products. At no time did she ever ask if I was alright or if I needed any assistance. I proceeded to pay for my products and gathered my things up and noticed that one of the products was not something that I had purchased. I thought perhaps the ladies in front of me had left one of their items and commented to her about this and she stated oh is that not yours? I said no it's not and she did gladly offer me refund but there were other customers waiting and I told her it was a product our family could use so I just kept it. I do believe though that she might have kept my receipt from my purchases so I cannot send you a picture of that. I then left and went to my car and I had a bottle of water in there and washed my eye out in the car. Now I have been in the restaurant business for over 40 years and was trained in all scenarios dealing with customer service, now in no way of course am I telling you how to run your company but perhaps these employees could certainly benefit from additional training in safety and customer sensitivity. Now she has always been a very personable and respectful employee when I have been in your store, so I was a little shocked over this. I do not believe there's any permanent damage to my eye, it is red, slightly swollen and is extremely uncomfortable when I blink or move my eye around. I also don't know if my blouse is going to survive that as well, I will wash it and see how it looks. Thank you for your time and consideration in this matter.
Sincerely,
Patricia M Smith

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11:31 am EDT
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Family Dollar store manager

I bought some rice crispy treats but then i wanted to return them i had the receipt and everything and i had just purchased them so then the manager comes with a attitude moving all fast i had told her i wanted to return the rice crispy treats for some oreos so then she gives me 5$ now in my head i was thinking can she count or something but then i grabbed the oreos off the counter she says what are u doing didnt u want to return them both i said no you where moving to fast so then she got a attitude and [censored] it keep the 5$ she dont feel like going thru all that so then i was shocked that happen because i work at walgreens and i do returns all the time with no problem everytime im in there she has a attiude..

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9:53 pm EDT

Family Dollar funky body odor and breath!!!

HI, I recently visited store number 3812 and the store manager seems to have a personal hygiene problem. His breath is very pungent and Body odor made me want to throw up. I suggest that someone tell him that being the store manager means more than just showing up to work. What kind of example is he to his employees as well as the customers. Also, he is representing your company in the most foul way! I feel sorry for his employees and I personally will not be returning to this or any other Family Dollar/Dollar Tree location.

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3:52 pm EDT
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Family Dollar a lady that works at family dollar

it the family dollar on 106 E.sunset dr Monroe nc [protected] me and my husband has been in family dollar and Melinda at cash regist was so rude she told my husband she could take his card if he was not going to take his card if he was not spended 5 dollar the other two time we came in about 9;30 he asked for a pack kool filter king she slam the cabinet so hard and I already count am not sell you none if you want contact me call me at [protected] thanks catrain hammond

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12:35 pm EDT

Family Dollar health and beauty

I am a shopper at family dollar everyday. I didn't have enough money to buy what I needed which was only.50 cent. So I asked outside if anyone had.50. Someone went inside and told the manager I was begging for money. I have never done that before but I really needed the items. She told me I wasn't welcome on the property or in the store anymore. Among all the people that have stolen out of the store and got caught still are allowed to go in. Why is it that I can't. I'm disabled and I need family dollar.
Thank you, please respond

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4:47 pm EDT
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Family Dollar manager

This newer manager named Carl on 130 main Street family dollar. He smells of alcohol on the job and I've seen him outside more then inside. There's 2 people working today and the cashier named is Mike I believe is only one working. The store is a mess. Items everywhere. Every time this manager Carl is working he's smell of alcohol and marijuana even today. I will not return to this location. My children should not see a manager drunk on the job.

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Update by Lisaray jenkins
Apr 29, 2018 4:48 pm EDT

Hamilton Ohio 45013

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4:21 pm EDT

Family Dollar safety/customer service store #07932

The entire store was completely covered in boxes and carts. I was with my nephew and we needed salt and sugar. They were both in the same isle. We asked for assistance and an associate with the name tag April-Mgr told us it was in an isle that was completely full of boxes on rolling carts. She told him where it was and told hom to see if he could reach it. She told me the salt was on the other side of the aisle and to go around to see if I could get that as well. While on the other side i heard a lot of commotion. I walk back to the front side of the aisle and saw my nephew under a pile of boxes struggling to get free. It took about 2 associates and 3 customers to get him out. His wrist was injured so I paid for my items and immediately went home to get his
mother. When we returned, the amount of discontent and malice we were met with was unreal. The manager refused to give his mother information, would not confirm which number was listed on the report, and blamed her son for the incident. The associates argued, cursed, carried on, and one even called her son to fight us. After being verbally and almost physically attacked, the only person that apologized was an associate that wasn't even involved. That store was unfit for customers to even enter. It resembled a warehouse and hard hats should've been given out at the door. April and another plain clothes manager were absolutely attempting to get physical and April was being held back. I am not a street person and I do not expect to be treated as such when I spend money in your establishment. This is a serious incident and something needs to be done immediately

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7:22 pm EDT

Family Dollar customer service, no one at register

I went into the Family Dollar store in Chireno Texas on the 20th of April about 9 ish pm(this month, a week ago) to get me something to drink on my way home from a wedding.I live about 25 mile away so I never go in this store. I could hear people talking in the back. I walked by the aisle that they where on and I know the guy seen me because we made eye contact. I got my water and went to the check out and waited. I kept waiting for someone to come check me out and they didn't. After about 4 or 5 minutes I finally went to that aisle they where on and said to them Is anyone going to come and check me out? The guy came up to the register finally. I did pop off saying it's about time. I got his name (John Nevel) paid for my water and left. I think at that time of the night someone should always be at the front of the store being it's a store in a very small and out of the way kind of town.

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1:46 pm EDT
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Family Dollar unbelievably poor customer service

At 1:15pm on 4/25/2018 at store#10307, I tried to buy a marked down item. When the cashier did not want to honor the markdown price I pointed out to him that if the price is on the box it should be honored. As the manager was honoring the price he was yelling about how he didn't like my tone. I asked for his name and he told me no. I asked the manager her name and she said I'm not telling you nothing. Next he came from behind the register and tried to fight me and my boyfriend. Scared we turned to leave as the manager began yelling belittling remarks as we exited the store.

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Update by LaVella Nash
Apr 25, 2018 4:33 pm EDT

Today I had the worst experience at one of your stores. Not only was I berated and belittled by your staff, I and my fiance feared for our safety. I strongly feel like this incident warrants a person to person conversation. I will also be contacting the BBB. Please contact LaVella Nash at [protected] for more details.

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12:34 am EDT

Family Dollar store manager name sandy

I have had a problem with the store manager name sandy at the store that is located at 921 16th ave east moline il 61244 she kicked me out of the store for no reason after my fiance got arrseted in the parking lot when you in the store it smells like weed she does drugs in the store she alao has called me a sex offender says I steal when I never have I have been told by one other co worker when I am walking past window and she sees me she is always talking bad about while on duty at job in front of other workers I also have been told by family members that go in there if she sees anyone who knows me she is telling them to jump me I feel this is a form of harassmenf and something needs to be done this shouldnt be going on at your store while she is on duty let alone it souldnt happened at all

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Preston Spence
, US
Apr 28, 2018 1:06 pm EDT

Family Dollar Store clearly doesn't like business from from homosexual costumers. Im in a homosexual interracial relationship. For three months this store and management in Salisbury Md, the South Salisbury Blvd Store to be more exact and manager Kim! Kim has routinely yelled at us refused service and threatened to call the police because i/we refused to check our bags. My bag is no larger than the ladies bag the carry no a days. I carry my phone wallet check book phone etc in my bad. Women who visit the store ive noticed dont check there bags. So what am i to think? Ive called the district manager with every issue but this is ridiculous. Either they dont want our business cause were gay or a interracial couple or maybe even were men. you tell me. Ive called cooperate offices waiting more than an hour to speak to someone is crazy. Dottie is doing the best she can but i believe this is beyond her. Im not finished with this situation...

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9:59 pm EDT
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Family Dollar district manager john and store manager rachel and sabrina

These three can't do their jobs, Rachel and Sabrina hang after work do to there life partnership even help run each other's store and crew, Rachel store is run mostly by her two asstant manger, or by Sabrina who has closed Rachel store handling cash and truck off the clock and is johns favroit due her store lack of custmers and that her store has put of stock items on it shelves that her store leave to the cashiers to do while her other manger stands around, Rachel has been there off the clock while on medical leave due to hand but still tell the how do do the store job by printing off papers and other thing while on leave, then her and Sabrina and her go to lunch or hmag out at Sabrina store. John doesn't look at Sabrina store do that she is his favorite at let's thingy slide, don't now why her store is never full of customer to have to staff or the hours.so I think that the company needs to check the store without John or give the stores time to fixs thing before they get there to see how the stores are really doing and look

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Pinkpanther17
, US
Apr 30, 2018 10:47 pm EDT
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I think that this post is saying that two store managers always gotta be side by side and why are their favorites? Also I think he meant letting things slide and the fact that they are life partners isn't the problem and that it's the amount of time they spend together on company time.

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8:35 pm EDT

Family Dollar a employee

I walked into the family dollar store number 6163asked the employee (male) if they had stroller covers because it was raining outside and i had my 2 children with me in the stroller . He told me no but they had personal rain coats and suggested I use that 4 the stroller I then proceeded to the back of the store to grab a quick dinner . A employee of the name of amanda was standing there on her phone I continue to shop and out of no where she jumped in my face saying bring your bag to the front . So I quickly did assuming she thought I have stole so i gave the male employee my bag and said "check it" she said "no u have to leave bags up front " . So.instead of saying that as soon as i walk in she makes me feel uncomfortable . I go back to the back and get my food and as i turn around she is following me all around the store I have been going to the store for 4 yrs and never have had a issue . She tells the "manager" (white girl blond hair " get her before I got her the "manger" walks up to me asking what was the problem I kindly explained and just asked for the store number . She had no right to disrespect me with my 1 yr old and 1 month yr old children . This was not employee behavior what so ever

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1:50 pm EDT

Family Dollar store worker selling drugs while working and really rude to customers

There is a worker who has red hair and I believe her name is aunna .she was talking to someone on her cell phone that was plugged in right by register in front of store and while I was waiting to be served over heard her saying to someone on the phone that if they wanted her saboxin strips she wanted fifteen to twenty dollars each. And she only had three left. She then went on to say that she had to sell them to pay for fines for drug court and day report cause she was caught stealing from some stores. When she realized us customer we're able to over hear her she said she had to get off phone. When I went to leave after being helped I said to another customer that I could not believe she was talking about that at work and he said that's nothing you should she how her boyfriend or husband comes up to the store daily and she watches out so that he can steal things, including electronics. He also said he had told the manager I believe he said was named Katie and she blew him off like it was no big deal. I find this very unprofessional as my child was right there. I do believe other complaint were made to store but as the manager is rude and very unfortunate called for. The store is family Dollar on 9th Ave and 10th Street in Huntington WV

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11:23 am EDT

Family Dollar complaining about your store in hohenwald tenn. 38462 store #04039

Why is it your store can no longer make change for a 100.00 dollar bill, after shopping for an hour and a half, I get to the checkout I'm told to go to bank and get change, because the can no longer make change for a 100.00 dollar bill, it doesn't matter what time of the day it is, I'm not the only other customer who has ran into this problem, so now I'm expected to leave my purchase's and go get change. Is this what you do after a long day of work, or have your children with you and stop by Family Dollar to shop. This only started the last couple of months, are you closing down the store in Hohenwald Tenn.38462 ON 303 W.MAIN. THIS IS A NEW STORE HERE. And the manager doesn't know how to run a business, for that matter neither dose the district manager, the times we've been in she's always snotty, or acts like she doesn't want to be there. She very disrespectful to her employees, there's a gentleman there, he's been there for 12 year's, he knows more about running a business than both of them together. I over heard them call him old and that they were going to knock him down to glorified cashier and give his job to someone new, are they crazy he'd lose all his benefits and senoraity, he knows more than they do. They think he's old. but he's not the one standing around texting on a phone or standing in a huddle outside smoking and talking about who's lazy, who's ad the most dates. You have lost some really good employees. And another thing why is it every time we've called your complaint line put on hold or they want you to re cord it. You will lose a lot of money if you keep up this kind of business, and get rid of a gentleman who enjoys working every day, when some don't. He's earns his job let him keep everything he's worked for and we feel welcome when he's there. And do something about your money problems with the 100.00 dollar change. We customer's are watching. This is a small town and everyone knows everyone and our store's we like to shop. YOU'VE LOST THE WORD IN family IN FAMILY dollar when you sold out to dollar tree.

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5:15 pm EDT

Family Dollar trucks making deliveries

The trucks are pulling into my property and damaging my grass I've delt with this for a couple of years I've complained to the store manager but I guess the drivers don't belong to family Dollar. The store manager doesn't know what truck company it is she says that there is two different companies you giuys uses I would appreciate it if you could look in this matter

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17117
, US
Jun 28, 2018 8:00 am EDT
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I want to THANK! the Family Dollar trucker driving A500369 semi! It was Sunday, 6/24 and it started to rain on the Florida turnpike north of Orlando and this trucker got me thru the heavy rain and I am so thankful. I got behind this trucker and just followed his lights because at times I couldn't even see ten feet in front of me and I figured he had a better view of the road and all the construction areas than I did and I can not express how thankful I am. God Bless You! And he was always at a constant safe speed.

Linda Pendarvis

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5:03 pm EDT

Family Dollar store is never open

Seems like our family Dollar store is never open anymore & they do not give our town any warning of the closures. No sign on the door or anything. This store is the only store in our town we have to shop at. So if it's closed, the whole town is in a bind. Then when it is open the shelves are never stocked & the store is a mess. Stuff is all in the floor of the aisles. Then I've never seen as long as we has this store that they have to close the store to run to the bank. What kind of crap is that. This store is fixing to loose alot of business cause of the constant closures & never having anything stocked.

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Update by Alicia Wallace
Apr 22, 2018 5:06 pm EDT

It's Cameron Louisiana Not Arizona

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5:25 pm EDT
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Family Dollar complaint against manager at store

Family Dollar Store located at 1230 Castleton Road in Staten Island, NY. It's store number 6855 in Staten Island New York, 10310 - 1717.

On Saturday April 21st 2018 at approximately 4 p.m., I was purchasing some items at the store and a black person with tattoos on their arm was following me around in the store. I asked him "why are you following me around and I see you go on each aisle I go to". He had tattoos and Indian ink all over his arms and and he made an outburst indicating that "this is his store. He''s the manager. His name is Jamal".

I wasn't able to determine that he was a manager because of the tattoos and Indian ink. He says, " If you don't like it, you can go to another store ".

I and not from Staten Island. I'm from New Orleans, Louisiana really, but I'm temporarily in Staten Island. I don't want any problems with the black guy any time again.

Can you call him and talk with him and indicate that I was not able to tell he was a store manager. I thought he was just a thug, gang member from outside with all the tattoos and Indian ink on his arms and body, and that makes me feel very uncomfortable having some black dude or white Hispanic or any color dudes following a person around with tattoos all over their body.

if you want to further discuss this issue or matter with me, you can call me at [protected] or you can email me at [protected]@live.com.

Sincerely,
Ben M.

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Update by EducatedB
Apr 21, 2018 5:40 pm EDT

Food Family Dollar Stores Customer Service Complaint against Manager at store
Family Dollar Stores / Complaint against Manager at store
Staten Island, NY, United States
Add a Comment
Family Dollar Store located at 1230 Castleton Road in Staten Island, NY. It's store number 6855 in Staten Island New York, [protected].

On Saturday April 21st 2018 at approximately 4 p.m., I was purchasing some items at the store and a black person with tattoos on their arm was following me around in the store. I asked him "why are you following me around and I see you go on each aisle I go to". He had tattoos and Indian ink all over his arms and and he made an outburst indicating that "this is his store. He''s the manager. His name is Jamal".

I wasn't able to determine that he was a manager because of the tattoos and Indian ink. He says, " If you don't like it, you can go to another store ".

I and not from Staten Island. I'm from New Orleans, Louisiana really, but I'm temporarily in Staten Island. I don't want any problems with the black guy any time again.

Can you call him and talk with him and indicate that I was not able to tell he was a store manager. I thought he was just a thug, gang member from outside with all the tattoos and Indian ink on his arms and body, and that makes me feel very uncomfortable having some black dude or white Hispanic or any color dudes following a person around with tattoos all over their body.

if you want to further discuss this issue or matter with me, you can call me at [protected] or you can email me at jesusandgod@live.com.

Sincerely,
Ben M.
Updated by EducatedB, Apr 21, 2018
Family Dollar Store located at 1230 Castleton Road in Staten Island, NY. It's store number 6855 in Staten Island New York, [protected].

On Saturday April 21st 2018 at approximately 4 p.m., I was purchasing some items at the store and a black person with tattoos on their arm was following me around in the store. I asked him "why are you following me around and I see you go on each aisle I go to". He had tattoos and Indian ink all over his arms and he made an outburst indicating that "this is his store. He''s the manager. His name is Jamal".

I wasn't able to determine that he was a manager because of the tattoos and Indian ink. He says, " If you don't like it, you can go to another store ".

I and not from Staten Island. I'm from New Orleans, Louisiana really, but I'm temporarily in Staten Island. I don't want any problems with the black guy any time again.

Can you call him and talk with him and indicate that I was not able to tell he was a store manager. I thought he was just a thug, gang member from outside with all the tattoos and Indian ink on his arms and body, and that makes me feel very uncomfortable having some black dude or white Hispanic or any color dudes following a person around with tattoos all over their body.

if you want to further discuss this issue or matter with me, you can call me at [protected] or you can email me at jesusandgod@live.com.

Sincerely,
Ben M.
Updated by EducatedB, Apr 21, 2018
Family Dollar Store located at 1230 Castleton Road in Staten Island, NY. It's store number 6855 in Staten Island New York, [protected].

On Saturday April 21st 2018 at approximately 4 p.m., I was purchasing some items at the store and a black person with tattoos on their arm was following me around in the store. I asked him "why are you following me around and I see you go on each aisle I go to". He had tattoos and Indian ink all over his arms and he made a RUDE outburst indicating that "this is his store. He''s the manager. His name is Jamal".

I wasn't able to determine that he was a manager because of the tattoos and Indian ink. He says, " If you don't like it, you can go to another store ".

I and not from Staten Island. I'm from New Orleans, Louisiana really, but I'm temporarily in Staten Island. I don't want any problems with the black guy any time again.

Can your store representative call him and talk with him and indicate that I was not able to tell he was a store manager. I thought he was just a thug, gang member from outside with all the tattoos and Indian ink on his arms and body, and that makes me feel very uncomfortable having some black dude or white Hispanic or any color dudes following a person around with tattoos all over their body.

if you want to further discuss this issue or matter with me, you can call me at [protected] or you can email me at jesusandgod@live.com.

Sincerely,
Ben M.

Update by EducatedB
Apr 21, 2018 5:36 pm EDT

Family Dollar Store located at 1230 Castleton Road in Staten Island, NY. It's store number 6855 in Staten Island New York, [protected].

On Saturday April 21st 2018 at approximately 4 p.m., I was purchasing some items at the store and a black person with tattoos on their arm was following me around in the store. I asked him "why are you following me around and I see you go on each aisle I go to". He had tattoos and Indian ink all over his arms and he made a RUDE outburst indicating that "this is his store. He''s the manager. His name is Jamal".

I wasn't able to determine that he was a manager because of the tattoos and Indian ink. He says, " If you don't like it, you can go to another store ".

I and not from Staten Island. I'm from New Orleans, Louisiana really, but I'm temporarily in Staten Island. I don't want any problems with the black guy any time again.

Can you call him and talk with him and indicate that I was not able to tell he was a store manager. I thought he was just a thug, gang member from outside with all the tattoos and Indian ink on his arms and body, and that makes me feel very uncomfortable having some black dude or white Hispanic or any color dudes following a person around with tattoos all over their body.

if you want to further discuss this issue or matter with me, you can call me at [protected] or you can email me at jesusandgod@live.com.

Sincerely,
Ben M.

Update by EducatedB
Apr 21, 2018 5:32 pm EDT

Family Dollar Store located at 1230 Castleton Road in Staten Island, NY. It's store number 6855 in Staten Island New York, [protected].

On Saturday April 21st 2018 at approximately 4 p.m., I was purchasing some items at the store and a black person with tattoos on their arm was following me around in the store. I asked him "why are you following me around and I see you go on each aisle I go to". He had tattoos and Indian ink all over his arms and he made an outburst indicating that "this is his store. He''s the manager. His name is Jamal".

I wasn't able to determine that he was a manager because of the tattoos and Indian ink. He says, " If you don't like it, you can go to another store ".

I and not from Staten Island. I'm from New Orleans, Louisiana really, but I'm temporarily in Staten Island. I don't want any problems with the black guy any time again.

Can you call him and talk with him and indicate that I was not able to tell he was a store manager. I thought he was just a thug, gang member from outside with all the tattoos and Indian ink on his arms and body, and that makes me feel very uncomfortable having some black dude or white Hispanic or any color dudes following a person around with tattoos all over their body.

if you want to further discuss this issue or matter with me, you can call me at [protected] or you can email me at jesusandgod@live.com.

Sincerely,
Ben M.

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1:55 pm EDT
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Family Dollar customer services

Hello,
I live in new Orleans, La I often shop at the Family Dollar store near my home which is located at 1314 Dowman Road 70126, as I approach the store the one of the cashier was outside, I shopped around the store for about 20 minutes, then I heard a child voice calling for someone to check her out, there were no cashiers in sight, and they both were managers, one of the costumers asked one of them to come in and help us, she did after about 5 minutes and the other one stayed outside, I needed cigarettes, the only one that was in the store claims she couldn't sell them I had to wait for the other cashier to come back in, I waited 10 minutes I asked the cashier to please call the other cashier to come in, I have never had a bad experience at this Family Dollar, the cashier was very rude, I expressed the way I felt that the place was sorrowful and one of the cashier responded I should not shop at a place like this, it's not the bushiness it's the people working in them . If you don't want to work let someone else get the job that really need one . The place was very dis-ray and out of order. I have been shopping there since they open now I will have to go out my way to find another Family dollar to shop at.

Sincerely an Outrage Customer

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9:47 pm EDT

Family Dollar store closed early

I went to your location on Hampton and Polk in Desoto Tx at 9:00 pm and the doors were locked I stood at the door for several minutes to see if the employee who was standing at the register would acknowledge me and he or she didn't even turn around. Your hours posted on the door say 8am-10pm if there was no reason for your store to be closed an hour early this is unacceptable. I waited in my car and watched several customers come and go as well. I called several times and no one answered

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6:30 pm EDT

Family Dollar lack of merchandise varieties in store

I wanted to tell someone that I really appreciate you having a store in Baileyton TN. It really saves time not having to go at least 12 miles for groceries. However, many times that I have gone to the Family Dollar for an item, I find that the item has been discontinued. No real butter, is not acceptable! I can't eat the stuff that is one molecule from plastic! Dollar General Store, next door has improved their store by adding more popular brand names, sugar free coffee creamer, Armour Chili, original, Smores Cereal, items that the consumer wants to purchase. Maybe you need to listen to the manager, Michael, and his employees so they can suggest what is in demand at the store. I have a degree in merchandising from the University of Tennessee and I learned a long time ago that you stock what the customer wants. It might help to send someone to come to Baileyton to check the needs of the community. I guarantee it would produce an increase in items purchased from your store. Everyone in the town wants the store to prosper. Please give us something we will buy.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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